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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Solarium
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Chapel/shrine
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Karaoke
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Entertainment staff
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Smoke alarms
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Tennis lessons on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Concerts/live shows
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Clubhouse
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Water sports equipment
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Beach club nearby (surcharge)
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Hosted evening meal (reserve)
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Beach toys
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in elegant ocean & lagoon-view rooms, suites, and luxury villas with top-notch amenities for a comfortable stay.
Spectacular Resort Facilities
Relax by the zero-grade entry pool, unwind in the 35-person spa bath overlooking the ocean, and let the kids have a blast in the children's pool. Enjoy beachfront activities like volleyball and basketball.
Ultimate Relaxation
After a day of adventure, treat yourself to spa services including massages and facials. Rejuvenate in the steam room, stay active in the fitness centre, or glam up in the salon.
Experience the epitome of luxury and relaxation at Wyndham Grand Cancun All Inclusive Resort & Villas. Book now for an unforgettable getaway!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
We understand the importance of providing a seamless and comfortable experience for our guests
during the renovation process. Therefore, we have carefully scheduled the renovations from 09:00
am and until 05:00 pm, to minimize any disruptions to our mutual clients' stay.
During the renovation period, we will ensure that all operational aspects of the resort are
unaffected, and guests will continue to enjoy the same level of service, amenities, and facilities.
Our dedicated staff will be working tirelessly to ensure that your clients have a memorable and
enjoyable vacation, with no compromises on the overall quality of their stay.
New Interactive Kids' Pool and Kids' Club - Unmatched Fun and Safety:
We recognize the importance of catering to families and providing engaging experiences for
children of all ages. Hence, we are thrilled to introduce a state-of-the-art interactive kids' pool and
kids' club that will be a highlight for families visiting our resort.
The new interactive kids' pool will feature exciting water play elements, age-appropriate water
slides, and innovative water features that will keep the young ones entertained for hours.
Moreover, our kids' club will be a vibrant and safe space where children can participate in various
activities, make new friends, and create cherished memories during their stay.
This new area for kids will be located on the Lagoon side, and will not affect the stay of our mutual
clients during the construction.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Connie was amazing helping out with our stay, and George was also great at the piña, Orlando at the bar, Moe at the Paloma ,Miguel at the sushi and Wilbert at the Cucus bar! That is the reason we continue coming here because you are treated like royalty the service is amazing all together.
In the lobby on wends night the staff went above and beyond. Elvia Manuel , Martin’s and Orlando all helped make my sisters. Law’s birthday special.
I have been to the Wyndham Grand several times with my family. This trip was with friends. We loved every minute. The staff immediately welcomed us like family. We were met by Nicolas who greets us with a smile. Roberto and Carlos Aguilar are so friendly and always hustle. Roberto helped make a friend’s birthday very special. We also love Oliver at the pool bar. He is kind and caring. The staff is exceptional.
The food was very good. We dined at every restaurant during our visit. Most of our days were spent by the beach but we did enjoy water aerobics with Jacko. Mister Danny does a nice job coordinating activities for the day. We went to the show each night too.
The rooms were immaculate and had everything we needed.
My friends are already asking about the next trip. We are hoping to return soon to make more memories!
The stay was fantastic, the food delicious, and Julio made us feel so welcome, always happy to suggest a fantastic drink. Gabriela always made sure to get our order perfect, the two of them are fantastic.
Shout out Julio for helping us have an amazing trip!!
Guadalupe Charlie and Gael at the pool bar are spectacular!! Shots are amazing
Service was a nightmare, and the food was poor and repetitive day after day. For this price, I’d avoid this hotel and look for a better option nearby. After five days, we switched to the Kempinski and had an amazing stay.
We recommend eating at Las Palomas with Juan Carlos Garcia. He was always providing us with fresh and exciting drinks, and even surprised us with new cocktails every evening. The staff is what made this experience worthwhile and we definitely would re-visit this resort just to be with Juan Carlos.
We had a wonderful time at the Wyndham. The staff were excellent, friendly, and accommodating, especially Juan Carlos Garcia at the Paloma buffet. He made us feel special and at home during our whole stay. You're the best!
My waiter, Juan Carlos Garcia, at the Paloma Restaurant was just unforgettable. He is my lifelong friend now. He made me and my friends feel like family, and went above and beyond. I stayed for 7 days, and made many memories, but I will mostly remember my time with him. Thank you and God Bless you and your family, Juan Carlos.
Incredible week with an outstanding staff. Juan Carlos at the Paloma was particularly outstanding. I highly recommend visiting
Everything was good. The rooms were clean, there's used to be a but of foul smell in the bathroom, rest the room was tidy and the view was as promised. The food was okay for a day or two, but then eating exactly the same options every day during the stay was quite discouraging. The range of food was good no complaints there, it's just the variation should've been more considering lot of people stay for a week or so. Staff was great, from my late checkin at around 11 in the night to checkout, every staff member I met, they have been super great. No complaints there
Da Vinci restaurant 😋 if you can get Enrique as your server your in for a great meal and time!
This was our 8th time at the Wyndham Grand in Cancun. We keep going back for the exceptional service, accommodations and the best staff you will find anywhere. Our favorite restaurant is DaVinci and our favorite waiter there is Ivan. He goes above and beyond every moment we are in the restaurant. Our second favorite place is LaVista. The food there is not as good as DaVinci but is totally worth going. We do not like the Pina except for lunch. We love the sushi bar and it is always exceptional. The morning breakfast buffet cannot be beat with all the selections. Our favorite waiter there is Manases. He is absolutely one of my all time favorites. I did visit the spa and had a wonderful experience as well. We highly recommend going to this resort but we do think it is time to have a third location for dinner that is a sit down with exceptional food that is not Pina. The buffet nightly is good, but we prefer a true sit down. We will be going back to celebrate our anniversary again in a year so we are definitely happy we chose the Wyndham Grand.
We had an excellent hotel stay — everything was perfect from start to finish. The customer service was outstanding, and the entire staff was very welcoming and attentive. A special thank you to Ricardo and Armando, who truly went above and beyond and made our experience even better. They were exceptional, and we really appreciate their kindness and professionalism. Highly recommended!
All of the employees are hard workers. All go above and beyond. The reason for my 3 stars is 1- the food at the buffet was cold, for breakfast and dinner. Second- at the Italian restaurant, I felt that the employees catered to Americans- we are Hispanic and unfortunately, there was a difference on how we were treated.
The best part of this trip aside from the obvious (Sun, vacation etc) was the warm and friendly staff. Particularly, Everlynn and Samantha at the kids club! Our daughters were treated so well and spent every day doing activities- it made the trip that much better! Many thanks!
We arrived at the resort, it’s beautiful, they set you down and go over check in and their app. The first night of entertainment was lacking compared to the resorts we have stayed at previously, 2nd night of entertainment the Jersey Boys held in the lounge would have been fine, but lack of seating over crowding made it impossible, to really enjoy so we ended up going back to our room for the night, 3rd night of entertainment was excellent the tribute to Micheal Jackson, but with it not being a real stage it was hard for entire audience to see, and there were a few drunken crowd in the back that were loud and obnoxious that kept making it difficult to hear.
Our room is beautiful and for the review about having to hold the flush down it’s because they are eco friendly toilets. There is nothing wrong with them.
The food is good, make sure you make reservations for dinner at the restaurants, the choices on the buffets are limited because it’s not a massive buffet like other resorts.
The beach is lovely and they offer chairs it would be better if people had to use towel cards so they would have to turn towels in or be charged a fee, and wouldn’t be holding chairs on the beach all day.. frustrating.. make sure you get yours early..
They will try to sale you a time share.. we told them no.. we travel all over so we weren’t constantly harassed but we were asked a few times..
Staff are lovely and will do what they can for you.. I will update my review the longer we stay we still haven’t made up our mind if we would come back or not ..
Excellent resort. Lovely, clean, updated rooms, good food especially at the a la carte, great beach. The staff were kind and helpful. Our week was a great reset with no worries. Booked through Costco and the whole trip was seamless. Probably will return next year. Its a solid 4 1/2 Star.
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