ITC Hotel

Hotels
7.2 (2951 reviews)
Prinsengracht 1051 , Amsterdam , NL
+31 20 623 0230

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
5.53
Numerous complaints regarding cleanliness, including visible bed bugs and dirty linens.
Service
7
Mixed sentiments; some staff were friendly, but others were reported to be unhelpful or aggressive.
Location
9.04
The hotel is well-located, close to points of interest.
Room Quality
6.49
Rooms were noted as either too small or poorly equipped, with issues like low ceiling height.
Amenities
6.52
Basic amenities were lacking, such as no proper bedding as per booking and poorly functioning facilities.
Value for Money
6.48
Many felt the price did not reflect the quality of their stay.
Food and Beverage
9.03
Positive remarks about the coffee availability and location for refreshments.
Overall Experience
7.5
Despite some positive aspects, significant negatives impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:30

Property Description

Charming Accommodation in the Heart of Amsterdam

Unique Room Interiors: Each room at ITC Hotel boasts a unique interior design, along with cable TV and free private safes for your convenience.

Convenient Location: Situated just a short walk from Rembrandt Square, our hotel offers easy access to popular attractions like The Hermitage Museum and The Heineken Experience.

Authentic Dutch Experience: Immerse yourself in the local culture with our traditional Dutch architecture and cozy atmosphere.

Book your stay at ITC Hotel now to experience the best of Amsterdam!

Important information:

Some of the rooms are located in an annex building, 49 feet from the main building.

During booking, all guests should state their expected arrival time using the Guest Comments box.

After booking, please note that the hotel holds the right to pre-authorize your credit card. To settle the payment with the provided credit card, it is important that the card is shown at check-in.

Please note that there is no elevator and there are steep stairs, making it less suitable for elderly or disabled guests.

Please note when booking 3 rooms or more, group cancelation conditions apply. Please contact the hotel directly for more information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

7.2
Based on 2951 reviews
Cleanliness: 5.53
Service: 7
Location: 9.04
Room Quality: 6.49
Amenities: 6.52
Value for Money: 6.48
Food and Beverage: 9.03
Overall Experience: 7.5
F
Fatimazahraà • solo_traveller • it
1
Male malissimo
Pros:

Niente

Cons:

Tutto dalla diciamo camera da letto che era scomodissima non era pulita ed il bagno che era diviso e non era pulito ed io non ho letto che era diviso se no non l’avrei scelto

2026-11-06 • via Nuitee
S
Susan • family_with_children • gb
3
Disappointing
Cons:

The room smelt disgusting the windows were very small and high up.the floor sloped

2026-11-05 • via Nuitee
G
Gilles • couple • fr
6
2026-11-04 • via Nuitee
S
Smith • family_with_children • gb
8
Great week's stay for a small family
Pros:

As a family of three including a ten year old we chose this hotel because of its great character and attractive location. Price was also a major consideration as we were staying a whole week. We stayed in room 4 on the first floor with a fabulous canal side view.
We were impressed by the hotel's communication prior to our stay as it gave us reassurance regarding our requests for the room to be kept cool as our personal preference, and ensuring that windows opened (in many budget hotels we have stayed in before, the windows were sealed or opening mechanisms broken meaning lack if fresh air). Our room in the ITC hotel had no issues here and this was a great relief. The room had two huge windows overlooking the canal, and they both opened.
The room was adequately spacious for three and facilities in the room were good with flexible lighting i.e. both overhead lights, softer lamps and small swan neck reading lights over each bed. It had a small but adequate wardrobe, security safe, a desk/table and two comfy easy chairs. Large generous drapes did an excellent job of black-out curtains for an inevitable holiday sleep-in.
Beds were comfy and freshly turned out each day.
The bathroom en suite was modern, bright and clean with roomy walk-in shower, plenty of hot water, soap and shampoo supplied along with plenty of fresh towels daily. The bathroom had a powerful hairdryer too. For the ladies the illuminated bathroom mirror gave a perfect even light for doing makeup.
The downstairs reception area was very welcoming with a comfy canal side seating area, couches, a panoramic window view and coffee making facilities.

Cons:

Pillows could have been a little more stuffed and firmer.
A full length mirror would have been great.
There was some minor disruption on one or two occasions in the middle of the night or very early morning from particularly noisy inconsiderate guests but no more than would be expected in a budget style hotel and it certainly didn't spoil our stay. Sleeping with earplugs is always a good tip for cutting out unwelcome sounds.
I must admit, I was quite anxious about our stay prior to our arrival because there had been a good number of negative reviews on TripAdvisor which I only happened upon after I had a booked. However, we were very relieved that in our stay in our room, we encountered no problems and the facilities and cleanliness were perfectly good.
As a family of three, we would certainly stay here again

2026-11-04 • via Nuitee
J
Jutta • extended_group • de
4
Pros:

Die Lage ist natürlich super, die Verkehrsanbindung gut, viele Restaurants in der Umgebung, freundliche Menschen an der Rezeption. Leselampe am Bett.

Cons:

Waschbecken im Badezimmer zu klein: Man kann sich kaum das Gesicht waschen! In den 3 Tagen Aufenthalt habe ich kein frisches Handtuch bekommen. Sehr hellhörig. Bett nur mäßig bequem.

2026-11-02 • via Nuitee
A
Ali • couple • fr
6
Très bon séjour, mais l’hôtel n’était pas dans nos attentes
Pros:

لا ville

Cons:

L accueil

2026-11-02 • via Nuitee
P
PS • solo_traveller • it
7
2026-11-01 • via Nuitee
D
DANGLA • couple • fr
1
2 nuits réservées, une seule nuit passée dans cet hôtel. C’était nécessaire, sauf si on vouliez être malade. Il n’y a au
Pros:

La localisation

Cons:

Le personnel n’est ni agréable ni aimable. Ils ne connaissent définitivement pas la notion de serviabilité dans l’hôtellerie.

2026-11-01 • via Nuitee
R
Robyn • couple • nl
10
Geweldig
Pros:

In het centrum, vriendelijke medewerkers, schone hotel kamer

Cons:

-

2026-11-01 • via Nuitee
B
Beekers • couple • nl
9
Leuk hotel
Pros:

Lekker dicht bij alles

Cons:

Alles was goed

2026-11-01 • via Nuitee
L
Leticia • extended_group • be
10
2026-11-01 • via Nuitee
B
Biaggo • extended_group • be
8
Pros:

Good as always, untill next year for ADE.
Thanks guys!

2026-10-30 • via Nuitee
C
Cornelia • family_with_children • at
2
Lage top, der Rest nur Flop!
Pros:

Beu diesem Hotel ist nur die Lage und der Gratiskaffee in der Lobby gut.

Cons:

Die Heizung hat nicht funktioniert, Ausblick aus dem Fenster war direkt auf die Hausmauer, Badezimmer so klein, dass man das Duschglas in die Dusche schieben musste, damit man Platz hat um auf der Toilette zu sitzen, Elektrizität hatte Wackelkontakt, im Zimmer meiner Freundin hatte man keine Frischluft weil nur ein Deckenfenster war, WC-Deckel gebrochen, kaputte Tür provisorisch mit Holzplatte geflickt, nur 2 Steckdosen im Zimmer

2026-10-30 • via Nuitee
Z
Zisel • couple • us
10
2026-10-29 • via Nuitee
R
Ruth • solo_traveller • gb
10
Excellent value, fantastic hotel!
Pros:

Lovely staff, great reception / lounging area, amazing location, excellent value for money and a wonderful experience from start to finish. Thank you!!

2026-10-29 • via Nuitee
V
Veronique • couple • fr
5
Piètre expérience à Amsterdam
Pros:

Bon accueil, quartier calme

Cons:

Très bruyant . Murs en papier, on entend tout d’une chambre à l’autre. Chambre en souplex avec fenêtre minuscule et chambre minuscule

2026-10-28 • via Nuitee
P
Polastri • couple • it
6
2026-10-26 • via Nuitee
A
Ahmed • solo_traveller • gb
5
Fair for 200 euros for 2 nights
Pros:

I was able to get a hotel in Amsterdam at least.

Cons:

Expensive for what I was offered, basically the basement of the hotel.

2026-10-25 • via Nuitee
I
Isabel • couple • gb
7
2026-10-24 • via Nuitee
P
Paola • couple • fr
3
Passez votre chemin, ne vous faites pas avoir..
Pros:

L’emplacement

Cons:

Tout le reste.. ce n’est pas beaucoup mieux qu’un hostel de jeunesse
Les lits très inconfortables le manque total de place …4 étages à atteindre par des échelles de poulailler absence totale du personnel de l’hôtel… enfin je m’attendais à un hôtel modeste vus les prix d’Amsterdam mais pas à un niveau d’offres aussi mauvaise.. impossible de conseiller cet hôtel sauf à son pire ennemi

2026-10-24 • via Nuitee