Mount Richmond Hotel

Hotels
7.4 (3233 reviews)
676 Mt Wellington Highway, Mt Wellington , Auckland , nz

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.24
Several comments mention cleanliness issues, including unclean rooms and lost property.
Service
8.71
Multiple positive mentions of friendly and helpful staff across reviews.
Location
8.75
Appreciated by guests for its proximity to the airport and town.
Room Quality
7.2
Mixed comments about the room comfort but generally acceptable.
Amenities
7.23
Facilities mentioned positively but noted some were outdated or in disrepair.
Value for Money
7.19
Guests felt the price was fair for the conditions offered.
Food and Beverage
6.24
Issues noted with restaurant availability and cleanliness in serving areas.
Overall Experience
7.61
Overall satisfaction noted, with some positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Luxurious Accommodation
Renovated in 2017, Mount Richmond Hotel offers air-conditioned rooms with Super King beds and modern amenities like HD flat-screen TVs and Bluetooth clock radios.

Dining Experience
Indulge in delicious meals at the fully licensed Poolside Restaurant, offering a variety of breakfast options, traditional Kiwi dinners, and tempting desserts. Enjoy dining alfresco by the pool, in the garden deck, or opt for convenient room service.

Leisure Facilities
Unwind in the outdoor swimming pool or covered spa, stay active in the private gym, and take advantage of guest amenities like the business center, guest laundry, bike hire, and access to nearby tennis courts.

Ready to experience comfort and convenience at Mount Richmond Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3233 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 6.24
Overall Experience: 7.61
L
Luca • couple • ch
1
2026-03-14 • via Nuitee
R
Renée • solo_traveller • nl
6
Prima locatie, maar vreemde sfeer en matige hygiëne
Pros:

Locatie was dicht bij het vliegveld en het personeel was vriendelijk.

Cons:

Het rook overal een beetje vreemd en de sfeer was wat grimmig. Restaurant rook naar oud frituurvet. De omgeving is sfeerloos, om iets te ondernemen moet je alsnog een taxi naar het centrum nemen.

2026-03-13 • via Nuitee
J
Joana-Marie • couple • nz
7
2026-03-12 • via Nuitee
J
Jesse • couple • nz
1
I would not stay here again
Pros:

Ok with the position as it was convenient for us .

Cons:

The bathroom, loose tap in sink and the sink was cracked the light above mirror was very loose , the door was missing parts / safety issue ! The whole room had a very strong chemical smell which made it hard to fall asleep , the ceiling was not fully painted / patches everywhere. The neighboring rooms were loudly annoying late evening . We had a dinner IN THE “RESTAURANT” of “ ROAST PORK “ which turned out to be a dry PORK CHOP the vegies were not cooked . The only nice thing was desert after . Overall I would rate the experience a 1/2 out of 10 . The amount we paid reflects the quality of the whole building .

2026-03-12 • via Nuitee
W
Willem Biesot • couple • nl
6
Jammer
Cons:

Veel lawaai inde avond. Slecht schoonmaak onderhoud veel vieze plekken. Achterstallig onderhoud verf schoonmaak etc,

2026-03-12 • via Nuitee
K
Kelly • couple • nz
7
Pros:

Comfortable

2026-03-12 • via Nuitee
S
Siana • family_with_children • fj
8
2026-03-11 • via Nuitee
D
Dan • couple • nz
2
We didnt stay. My wife left after ten minutes. We would not recommend this place at all.
Pros:

The girl on reception was lovely.

Cons:

Strange atmosphere from the off. Procedures for entering the premises were very off putting. Pokie machines and strange clientele lurking around. Dark corridors with questionable characters. Damp smelling and an unclean room.
I booked accommodation as it was a great location and pics looked great- unfortunately I went straight to a conference, and my wife checked in.
She left in tears after ten minutes as she felt so uncomfortable and scared.

2026-03-11 • via Nuitee
R
Reina • solo_traveller • us
6
2026-03-11 • via Nuitee
M
Macau • couple • nz
2
Never again
Pros:

Not enough parking due to pokies pool was dirty and room was small and had a nasty smell

Cons:

Everything

2026-03-10 • via Nuitee
C
Charlotte • couple • nz
5
Pros:

Location

Cons:

Comfort

2026-03-08 • via Nuitee
J
Jeremy • family_with_children • nz
7
Great value for money stay
Pros:

Cheap and cheerful. Everything you need and not much more. Will def stay again!

Cons:

Pretty tired but reflected in the cost.

2026-03-07 • via Nuitee
L
Luke • family_with_children • nz
10
Pros:

The One Brother at reception that always has a smile and attitude that makes me feel welcome. And the housekeepers, GB, they do an awesome job with the amount of BS I can only imagine some of the tenants in the rooms I stay next to get up to.

Cons:

The rest of the robots that work there, lol. Reception is the first port of call. First impressions make for an enjoyable stay. Doesn't take much to smile, or at least pretend to you know. That's the industry you're in - hospitality. SO BE HOSPITABLE.

2026-03-06 • via Nuitee
A
Abegiel Kaye • couple • nz
7
2026-03-06 • via Nuitee
D
Dr David • solo_traveller • nz
5
Pros:

Location

Cons:

Out dated needs upgrading

2026-03-06 • via Nuitee
I
Ian • couple • nz
7
2026-03-05 • via Nuitee
A
ANDRES JOHANNIO • couple • au
3
Not worth the money at all
Pros:

The location is alright close to train line and bus stop.

Cons:

The accommodation is quite outdated and does not match the photos shown on Booking.com. Our room did not appear to have been properly cleaned prior to our arrival. Although our booking included a continental breakfast, only cereal and tea were offered when we arrived. Overall, it was not worth the price we paid.

2026-03-05 • via Nuitee
N
Norma Ashton • family_with_children • gb
8
Pros:

The guy on reception was exceptional. Very helpful, very polite and Keen' to help

Cons:

No hair dryer

2026-03-04 • via Nuitee
H
Hilaatu • extended_group • au
10
2026-03-03 • via Nuitee
A
Amber • extended_group • nz
7
It was nice and clean and easy to find.
Pros:

It was clean and tidy. We didn't stay long, simply arrived late didn't see any staff but picking up the key from a lock box was simple enough. We made tea in the room and had a shower and went to bed. The next morning we left the key with the receptionist who was polite and we left.

Cons:

The girls in the room next door talked and laughed loudly until 2am. It was a nice sound but I would've preferred to be asleep so I think the walls are a bit thin.

2026-03-03 • via Nuitee