Mount Richmond Hotel

Hotels
7.4 (3206 reviews)
676 Mt Wellington Highway, Mt Wellington , Auckland , nz

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.24
Several comments mention cleanliness issues, including unclean rooms and lost property.
Service
8.71
Multiple positive mentions of friendly and helpful staff across reviews.
Location
8.75
Appreciated by guests for its proximity to the airport and town.
Room Quality
7.2
Mixed comments about the room comfort but generally acceptable.
Amenities
7.23
Facilities mentioned positively but noted some were outdated or in disrepair.
Value for Money
7.19
Guests felt the price was fair for the conditions offered.
Food and Beverage
6.24
Issues noted with restaurant availability and cleanliness in serving areas.
Overall Experience
7.61
Overall satisfaction noted, with some positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Luxurious Accommodation
Renovated in 2017, Mount Richmond Hotel offers air-conditioned rooms with Super King beds and modern amenities like HD flat-screen TVs and Bluetooth clock radios.

Dining Experience
Indulge in delicious meals at the fully licensed Poolside Restaurant, offering a variety of breakfast options, traditional Kiwi dinners, and tempting desserts. Enjoy dining alfresco by the pool, in the garden deck, or opt for convenient room service.

Leisure Facilities
Unwind in the outdoor swimming pool or covered spa, stay active in the private gym, and take advantage of guest amenities like the business center, guest laundry, bike hire, and access to nearby tennis courts.

Ready to experience comfort and convenience at Mount Richmond Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for NZD 35 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3206 reviews
Cleanliness: 6.24
Service: 8.71
Location: 8.75
Room Quality: 7.2
Amenities: 7.23
Value for Money: 7.19
Food and Beverage: 6.24
Overall Experience: 7.61
J
Jade Harman couple nz
10
2026-02-14 via Nuitee
A
Angela family_with_children nz
8
Good for the price, heaps of thing available which was great! Just the noise from neighbours and night life peeps 😆
Pros:

Close to where we wanted to go

Cons:

The night noise and how I could hear everything in the next room from peeps having sex to them snoring ..

2026-02-13 via Nuitee
S
Stuart family_with_children nz
7
Good, but not great.
Pros:

The pool was nice, and there was plenty of parking.
Clear instructions on checking in even after hours.
Surprisingly even next to the main road, you couldn't hear cars in the evening or night.

Cons:

The room was dirty. There was hair on the walls of the shower. A dead cockroach in the bathroom and 2 or 3 flying insects. (The window was left open a little and the bug screen was not closed).
The walls are paper thin. I awoke in the night from people returning to their rooms, it felt and heard like they were coming into my own room.
I could also hear someone snoring from another room!

2026-02-13 via Nuitee
N
Natalya Close family_with_children au
7
Pros:

Clean

Cons:

Location

2026-02-12 via Nuitee
F
Fabiano couple br
10
2026-02-12 via Nuitee
R
Ribeiro extended_group br
5
Razoável
Pros:

Limpeza

Cons:

Não havia local no box do banheiro para colocar sabonete, shampoo, bucha, condicionador...

2026-02-12 via Nuitee
M
Margaret solo_traveller au
3
Disappointing. Wouldnt recommend.
Pros:

It was close to the bus route

Cons:

Cleanliness was extremely poor. Uninviting, unkempt. Working in the room above my room during the night. Very noisy. Very few room facilities. Pool area dirty, non operational most days. I ordered one meal at the restaurant first night. Didnt eat there again. Towels smelt like 'mouse' with overtones of chlorine. Washed them myself and cleaned my own room, bought my own cleaning products, tea, coffee etc.

2026-02-12 via Nuitee
B
Bryce solo_traveller nz
8
2026-02-11 via Nuitee
D
DG couple au
8
2026-02-11 via Nuitee
P
Pradier family_with_children fr
10
Je recommande cette hôtel
Pros:

Le personnel de l’Hotel est tres sympathique et disponible .raport qualité prix rien a redire au contraire je le recommande.

Cons:

Non rien a reprocher.

2026-02-11 via Nuitee
A
Andrej Zacharias solo_traveller de
9
Schönes Hotel mit leckerem Frühstück
Pros:

Sehr schönes Hotel. Ich bin spät angereist und konnte problemlos einchecken mit Karte die in der Box außen hinterlegt wurde. Sehr, sehr leckeres Frühstück gegen Aufpreis, aber es lohnt sich. Das Zimmer war super, bequem und sauber. Das Personal war einfach toll und sehr freundlich. Ich hatte einen sehr schönen Aufenthalt.

Cons:

Keine Kritikpunkte. Aber jeder ist verschieden und hat eigene Punkte. Das Hotel ist kein Neubau, aber sollte keine Kritik sein.
Der Pool ist klein, aber ich war auch nicht zum Schwimmen angereist :-)

2026-02-11 via Nuitee
L
Lorelle family_with_children au
9
Pros:

Perfect location for our needs

2026-02-08 via Nuitee
C
CELINE couple fr
7
Cons:

L’hôtel est vieillissant du coup les photos ne correspondent plus vraiment, il manque d’entretien à l’extérieur et l’intérieur, la piscine n’était pas très propre mais le personnel est adorable.
Nous avions une réservation avec petit déjeuner continental inclus dans le tarif et il n’y a que des céréales café thé chocolat et pain de mie et beurre, nous avons pas la même notion du petit déjeuner continental.
Nous avons payé 23$ supplémentaires par personne pour avoir des œufs au bacon.
Et cela est inadmissible car la reservation sans petit déjeuner avec le complément pour les œufs au bacon nous aurait couté moins cher.
De plus les 2 nuits on été très bruyantes.

2026-02-08 via Nuitee
H
Hone family_with_children nz
8
2026-02-08 via Nuitee
T
Tracy family_with_children nz
10
2026-02-08 via Nuitee
A
Alice couple nz
10
It was phenomenal and the front reception was lovely .
Pros:

I liked rooms, the staff and the fact that there was a swimming pool . There’s also gaming lounge .

Cons:

I don’t like the fact that the walls aren’t soundproof .

2026-02-08 via Nuitee
A
Alice couple nz
10
The location was great and the staff were friendly .
Pros:

My partner and I liked that there was a gaming lounge , he loves his slot machines .

Cons:

The walls aren’t soundproof .

2026-02-08 via Nuitee
D
Delon family_with_children nz
10
Pros:

Room value and access to pool. We also ate at the poolside restaurant which was fantastic value for burgers

Cons:

A bit dated but we were there to visit family. Parking was a bit limited

2026-01-31 via Nuitee
Y
yifeng couple nz
5
Cons:

It is definitely aged
Could be cheaper, considering the price you pay you have a lot of other options.
But pools is very clean, and location is not bad

2026-01-30 via Nuitee
P
Pip family_with_children nz
2
Pros:

Location and the staff. The lady on the desk was obviously so busy though, there is too many rooms for 1 person to be handling.
The breakfast place was good. It was actually clean and a nice environment.

Cons:

$150 for a room of such poor quality. It was filthy. The bed was 2 beds pushed together, not in the way every other double beds is in a motel are but my husband and I couldn't even sleep together because the bed kept moving apart.
There was a party when we arrived that went on all afternoon because the pool that comes with facility's is also for hire ? I guess. Because there was a party in the pool.
The next morning , we had an event on that i had to be at at a certain time , when we came to the carpark- there was another party on and the accomodation parks were all blocked in. Lucky , I had parked at the back so I could get out but there was another woman staying there who had her car blocked in by 3 other cars.

The tap in the bathroom was broken , it sprayed water everywhere if it was turned on just a bit.
The heatpump had something wrong with it so it was really really noisy.
The door frames are covered in hand grease, I initially thought it was just a bad paint job but I wiped half of it with a cloth and all of the black marks came off on the cloth. It was literally just filth.
One of the steps at the top of the stairs is a different size , its bloody dangerous and not to building code.

Overall im annoyed that I paid 150 for this room that was advertised as being great for couples when it was absolutely not.

Im more annoyed they charge a bond at the counter for the room because , let's be honest, the room is well in disrepair and needs a good clean. It's quite insulting to think I could leave anything in more of a state than it was.

I would not stay here again.

2026-01-29 via Nuitee