Krystal Beach Acapulco

Hotels
8.2 (999 reviews)
Av. Costera Miguel Aleman 163 , Acapulco , mx

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly and attentive service
Clean common areas
Cons:
Poor food quality
Inconsistent room cleanliness
Long wait times for services

Categories

Cleanliness
7.95
Some reviews mention issues with room cleanliness and maintenance.
Service
9.45
Several reviews praised the attentive and quick service provided by staff.
Location
9.45
The location of the hotel is frequently mentioned positively, highlighting accessibility and views.
Room Quality
7.95
Concerns about room size, comfort of mattresses, and some maintenance issues.
Amenities
8.45
The amenities provided are satisfactory, but there are some areas identified for improvement.
Value for Money
7.45
Reviews indicate mixed opinions regarding the value received, particularly concerning food and room quality relative to cost.
Food and Beverage
6.45
Multiple mentions of poor quality food and issues with buffet service.
Overall Experience
8.45
Overall experience is generally positive but marred by specific issues related to food quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:28

Property Description

Luxurious Accommodations
Enjoy comfortable and spacious rooms at Krystal Beach Acapulco, each with a private balcony offering stunning views of the Sierra Madre Mountains and the Pacific Ocean. The rooms are equipped with modern amenities like cable TV, air conditioning, and a safe, ensuring a relaxing stay.

Gourmet Dining Options
Indulge in a culinary journey at our fine selection of restaurants, including Aquamarina Restaurant, La Palapa, and Bahía, offering a variety of cuisine from seafood to à la carte dishes. With bars located conveniently around the resort, you can sip on refreshing drinks while enjoying the pool or lobby ambiance.

All-Inclusive Luxury
Experience the ultimate convenience with our vast all-inclusive plan, providing limitless activities and access to extensive meeting spaces. Whether you're here for business or leisure, Krystal Beach Acapulco guarantees a memorable stay. Book now and make the most of your time in Acapulco!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note the Aquamarina restaurant, bars and the pool area is where all inclusive meals are served.

All Inclusive Meals schedule:
Breakfast 07:00 A 12:00 HRS
Lunch 13:00 A 17:00 HRS
Dinner: 19:00 A 22:00 HRS

Restaurants and bars do not receive cash payment. Payment must be on credit or debit card. Cash or consume credit payment will be received at the front desk only. For more information please contact the property directly.

When booking more than 10 rooms, special conditions and supplements may apply. For more information, please contact the property.

Please note: Christmas dinner for December 24, 2024 is included for two adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs MXN 200 per day.

Location

Guest Reviews

8.2
Based on 999 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 8.45
G
Gerardo • family_with_children • mx
1
2026-03-12 • via Nuitee
A
Antonio • family_with_children • mx
10
2026-03-12 • via Nuitee
E
Ernesto • family_with_children • mx
9
Pros:

La vista al mar

Cons:

Los elevadores

2026-03-11 • via Nuitee
M
Mauricio • couple • cr
9
Pros:

Un hotel amplio Linda habitación con vista al mar lindas habitaciones personal amable

Cons:

Las comidas casi que todos los días lo mismo

2026-03-10 • via Nuitee
J
José Eduardo • couple • mx
9
Confortante.
Pros:

La comida, que esta a borde de playa y sus instalaciones.

Cons:

Sus elevadores y que no hay espacio en la zona de albercas.

2026-03-10 • via Nuitee
P
Patricia • couple • mx
8
Pros:

Que todo el personal te asiste al momento

Cons:

Que los costos del buffet son muy caros

2026-03-08 • via Nuitee
Z
Zaragoza Hernandez • extended_group • mx
7
Mal sabor
Pros:

No corresponde a los precios y usos de los lugares del hotel muy restringidos

Cons:

La atencion y las restricciones

2026-03-07 • via Nuitee
V
Vladimir • family_with_children • mx
9
Exelente hotel para descansar.
Pros:

La comida esta muy rica. Las instalaciones muy limpias. La habitación siempre en orden.

Cons:

El personal de vigilancia tuvo un trato muy grosero cuando nos retiramos. Y uno de plano nos pidió dinero por qué decía que no le alcanza el dinero para terminar la quincena.
El desagüe que tienen en la playa...

2026-03-06 • via Nuitee
M
Mirna • couple • us
9
Cons:

Todo estuvo muy bien, instalaciones, alimentos y el personal; lo único que la verdad es bastante molesto son los vendedores ambulantes, entiendo andan trabajando obviamente, pero vendedores cada 5 minutos pasando?, todo el día y los mismas personas, no es nada relajante para los visitantes que vamos en plan de descansar y relajarnos pues es imposible, porque aparte no entienden el NO GRACIAS y siguen insistiendo todo para regresar 5 minutos después. Y ni siquiera estoy mencionando el SALVAVIDAS bien grosero y enojado que porque no le dimos “cooperación voluntaria “.

2026-03-05 • via Nuitee
C
Clara Ariel • family_with_children • mx
10
Pros:

El trato del personal

Cons:

Nada todo excelente

2026-03-05 • via Nuitee
S
Sandra • solo_traveller • us
6
Not to happy very slow elevator had to run up and down 14 floors or wait almost an hour to go upstairs
Pros:

Just happy to have a place to stay

Cons:

It was very noisy because we had mountains stayed. Also they closed the beach on new years night and we had to pay extra to let us watch the fireworks outside.

2026-03-04 • via Nuitee
C
Carranza • family_with_children • mx
10
Pros:

La ubicación, el servicio, la hospitalidad.

2026-03-02 • via Nuitee
L
Lucia • family_with_children • mx
10
2026-03-02 • via Nuitee
A
Alejandra • extended_group • us
5
2026-03-02 • via Nuitee
M
mfgr • extended_group • mx
4
Desbordados
Pros:

Ubicación , playa

Cons:

Elevadores, Alberca,Jacuzzi,

2026-03-01 • via Nuitee
O
olivia • family_with_children • mx
7
Bueno pero puede mejorar Austero para el precio
Pros:

El trato del personal fue excelente desde el primer momento .

Cons:

Los elevadores. El fin de semana fue una locura esperar 10 o 15 minutos.

2026-02-27 • via Nuitee
V
veronicafC2013WD • Family
10
Marco Antonio was a súper nice waiter with us at breakfast. Nice and very friendly. Buffet is very well served.
Pros:

Very good food excellent service, waiters are at always helpful.

2026-02-26 • via Tripadvisor
J
JOSÉ LUIS • family_with_children • mx
9
Pros:

Todo

2026-02-25 • via Nuitee
S
Samuel • couple • mx
10
2026-02-25 • via Nuitee
R
Ruben • couple • mx
7
Regular
Cons:

Su lobby,su alberca

2026-02-24 • via Nuitee