Krystal Beach Acapulco

Hotels
8.2 (1034 reviews)
Av. Costera Miguel Aleman 163 , Acapulco , mx

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly and attentive service
Clean common areas
Cons:
Poor food quality
Inconsistent room cleanliness
Long wait times for services

Categories

Cleanliness
7.95
Some reviews mention issues with room cleanliness and maintenance.
Service
9.45
Several reviews praised the attentive and quick service provided by staff.
Location
9.45
The location of the hotel is frequently mentioned positively, highlighting accessibility and views.
Room Quality
7.95
Concerns about room size, comfort of mattresses, and some maintenance issues.
Amenities
8.45
The amenities provided are satisfactory, but there are some areas identified for improvement.
Value for Money
7.45
Reviews indicate mixed opinions regarding the value received, particularly concerning food and room quality relative to cost.
Food and Beverage
6.45
Multiple mentions of poor quality food and issues with buffet service.
Overall Experience
8.45
Overall experience is generally positive but marred by specific issues related to food quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:28

Property Description

Luxurious Accommodations
Enjoy comfortable and spacious rooms at Krystal Beach Acapulco, each with a private balcony offering stunning views of the Sierra Madre Mountains and the Pacific Ocean. The rooms are equipped with modern amenities like cable TV, air conditioning, and a safe, ensuring a relaxing stay.

Gourmet Dining Options
Indulge in a culinary journey at our fine selection of restaurants, including Aquamarina Restaurant, La Palapa, and Bahía, offering a variety of cuisine from seafood to à la carte dishes. With bars located conveniently around the resort, you can sip on refreshing drinks while enjoying the pool or lobby ambiance.

All-Inclusive Luxury
Experience the ultimate convenience with our vast all-inclusive plan, providing limitless activities and access to extensive meeting spaces. Whether you're here for business or leisure, Krystal Beach Acapulco guarantees a memorable stay. Book now and make the most of your time in Acapulco!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note the Aquamarina restaurant, bars and the pool area is where all inclusive meals are served.

All Inclusive Meals schedule:
Breakfast 07:00 A 12:00 HRS
Lunch 13:00 A 17:00 HRS
Dinner: 19:00 A 22:00 HRS

Restaurants and bars do not receive cash payment. Payment must be on credit or debit card. Cash or consume credit payment will be received at the front desk only. For more information please contact the property directly.

When booking more than 10 rooms, special conditions and supplements may apply. For more information, please contact the property.

Please note: Christmas dinner for December 24, 2024 is included for two adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs MXN 200 per day.

Location

Guest Reviews

8.2
Based on 1034 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 8.45
G
GERARDO PI • solo_traveller • mx
10
Pros:

La ubicación

2026-04-23 • via Nuitee
D
Daniela • solo_traveller • mx
10
Pros:

Habitaciones limpias

Cons:

Check in super tarde

2026-04-22 • via Nuitee
V
Valeria • couple • mx
10
Muy bien con un inconveniente (falta estacionamiento)
Pros:

El precio del hotel estuvo super bien, lo único malo es que no cuenta con estacionamiento y si bien hay balet parking, en la descripción del hotel no te mencionan que debes pagar 230 por noche de pensión, además cuando pides el vehículo, debes hacerlo con media hora de anticipación y eso hace un tanto incomoda la estancia en el hotel y tus tiempos más cortos. Además te obligan a pagar las noches en una sola exhibición y no te dan tiempo de salir a buscar otro estacionamiento menos caro

Cons:

La recepcionista que según dijo ser la gerente cuando pedí hablar con el gerente, es muy grosera y prepotente....no me gustó que el hotel no cuenta con estacionamiento

2026-04-18 • via Nuitee
E
Esquivel Rivera • solo_traveller • mx
10
Hotel excelente el personal muy amable
Pros:

Las albercas muy limpias la cercanía al mar la comida

Cons:

Nada

2026-04-16 • via Nuitee
A
Agustin Enrique • family_with_children • mx
4
2026-04-13 • via Nuitee
J
Javier • couple • us
10
Calidad y buen precio
Pros:

Si

Cons:

Nada

2026-04-13 • via Nuitee
U
uaem • couple • mx
8
fue buena y placentera
Pros:

El trato del personal es muy cordial y amable. lo cual me parece excelente.

Cons:

El desayuno para el costo de $480.00 no me agrado mucho.

2026-04-13 • via Nuitee
O
Oropeza • solo_traveller • mx
10
Pros:

Todo, la alberca y el servicio.

Cons:

Todo bien.

2026-04-12 • via Nuitee
I
Itzel • solo_traveller • mx
9
Pros:

Alberrcas

Cons:

El desagüe de la ducha se tapaba a cada rato

2026-04-11 • via Nuitee
R
Reyna Liliana • family_with_children • mx
7
Pros:

Las albercas están limpias, el área de comedor regular comida bien.

Cons:

Quitan sombrillas a las 12 o 1 pm Te dejan e el solazo, tienen mejor vista los que te rentan la mesa enfrente de las palapas del hotel, las camas son incómodas no te dejan ni una frazada, no tiene estacionamiento propio tardas 1 hora en que reciban o entreguen tu coche y lo cobran aparte en $220 por día.

2026-04-08 • via Nuitee
D
Dulce • family_with_children • mx
10
2026-04-08 • via Nuitee
J
Juan Antonio • family_with_children • mx
10
2026-04-08 • via Nuitee
A
Armando • family_with_children • mx
10
2026-04-07 • via Nuitee
L
luoqin • couple • cn
5
2026-04-07 • via Nuitee
E
Eberth • couple • mx
10
Pros:

Las instalaciones

Cons:

Todo estubo bien

2026-04-07 • via Nuitee
O
Olga • family_with_children • mx
10
Pros:

El personal del bar, felicidades para Milton, siempre atento.

Cons:

Elevadores lento

2026-04-05 • via Nuitee
S
Sofia • family_with_children • mx
10
2026-04-05 • via Nuitee
M
MARTINEZ NARCISO • couple • mx
5
Pros:

La vista del hotel

Cons:

La atención del personal

2026-04-05 • via Nuitee
P
Patricia • couple • mx
8
Pros:

Las piscinas

Cons:

La habitación

2026-04-02 • via Nuitee
R
Rosalia • family_with_children • mx
9
2026-04-01 • via Nuitee