Krystal Beach Acapulco

Hotels
8.2 (1004 reviews)
Av. Costera Miguel Aleman 163 , Acapulco , mx

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly and attentive service
Clean common areas
Cons:
Poor food quality
Inconsistent room cleanliness
Long wait times for services

Categories

Cleanliness
7.95
Some reviews mention issues with room cleanliness and maintenance.
Service
9.45
Several reviews praised the attentive and quick service provided by staff.
Location
9.45
The location of the hotel is frequently mentioned positively, highlighting accessibility and views.
Room Quality
7.95
Concerns about room size, comfort of mattresses, and some maintenance issues.
Amenities
8.45
The amenities provided are satisfactory, but there are some areas identified for improvement.
Value for Money
7.45
Reviews indicate mixed opinions regarding the value received, particularly concerning food and room quality relative to cost.
Food and Beverage
6.45
Multiple mentions of poor quality food and issues with buffet service.
Overall Experience
8.45
Overall experience is generally positive but marred by specific issues related to food quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:28

Property Description

Luxurious Accommodations
Enjoy comfortable and spacious rooms at Krystal Beach Acapulco, each with a private balcony offering stunning views of the Sierra Madre Mountains and the Pacific Ocean. The rooms are equipped with modern amenities like cable TV, air conditioning, and a safe, ensuring a relaxing stay.

Gourmet Dining Options
Indulge in a culinary journey at our fine selection of restaurants, including Aquamarina Restaurant, La Palapa, and Bahía, offering a variety of cuisine from seafood to à la carte dishes. With bars located conveniently around the resort, you can sip on refreshing drinks while enjoying the pool or lobby ambiance.

All-Inclusive Luxury
Experience the ultimate convenience with our vast all-inclusive plan, providing limitless activities and access to extensive meeting spaces. Whether you're here for business or leisure, Krystal Beach Acapulco guarantees a memorable stay. Book now and make the most of your time in Acapulco!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Please note the Aquamarina restaurant, bars and the pool area is where all inclusive meals are served.

All Inclusive Meals schedule:
Breakfast 07:00 A 12:00 HRS
Lunch 13:00 A 17:00 HRS
Dinner: 19:00 A 22:00 HRS

Restaurants and bars do not receive cash payment. Payment must be on credit or debit card. Cash or consume credit payment will be received at the front desk only. For more information please contact the property directly.

When booking more than 10 rooms, special conditions and supplements may apply. For more information, please contact the property.

Please note: Christmas dinner for December 24, 2024 is included for two adults.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs MXN 200 per day.

Location

Guest Reviews

8.2
Based on 1004 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 8.45
P
Patricia • couple • mx
8
Pros:

Las piscinas

Cons:

La habitación

2026-04-02 • via Nuitee
R
Rosalia • family_with_children • mx
9
2026-04-01 • via Nuitee
L
Locena • family_with_children • mx
8
2026-03-31 • via Nuitee
H
HECTOR • family_with_children • mx
10
Pros:

La ubicación

Cons:

Aire acondicionado mal

2026-03-31 • via Nuitee
B
Borja • family_with_children • mx
10
Pros:

La atención de todo el personal, desde el vale recepción meseros, super genial, las habitaciones, la limpieza, sin mas palabras la mejor experiencia.

Cons:

Al entrar al restaurante no me permitieron el exceso, por tener palyera de manga cortas y me percate que varias personas entraron igual, me indicaron leer el código de vestimenta, lo revise y todos entraban con traje de baño y a mi fue al único que no me permitieron el acceso. Me sentí discriminado.

2026-03-27 • via Nuitee
C
Celia • family_with_children • mx
9
Pros:

Todo

2026-03-27 • via Nuitee
J
José Francisco • couple • mx
8
Cumplió la espectativa
Pros:

El servicio fue muy bueno, no hubo queja alguna, de hehcho tuve comunicación por Whatsapp con un asistente del hotel el cual,

Cons:

La habitación no contaba con frigobar, lo cual considero que es esencial para poder guardar mis medicinas que requieren refrigeración.

2026-03-26 • via Nuitee
A
Arriaga Miramontes • family_with_children • mx
9
Cómodo
Pros:

Atención y ubicación

Cons:

Mal funcionamiento de los elevadores

2026-03-23 • via Nuitee
O
Omar • couple • mx
10
Pros:

La facilidad y la limpieza de acceso a la playa

Cons:

El elevador no funcionan los 4 qué tienen y se tarda mucho uno en llegar a su piso

2026-03-23 • via Nuitee
M
Minerva • family_with_children • mx
9
Pros:

Todo muy bien, la atención, el personal, todo!!

Cons:

Los elevadores muy tardados

2026-03-23 • via Nuitee
M
Mario • couple • mx
9
Pros:

Excelente atención de todo el personal desde que llegamos hasta que salimos del hospedaje.
Una excelente cultura de servicio
Felicidades!!

Cons:

Los elevadores

2026-03-23 • via Nuitee
D
Dolores Cortes • family_with_children • mx
10
Pros:

Super maravilloso todo excelente 👌

Cons:

Solo que el dia sábado estuvo de locos mucha gente mucho temas con el elevador pero nada que no se pudiera hacer

2026-03-23 • via Nuitee
F
Francisco • couple • mx
8
Pros:

La habitacion es grande

Cons:

En los snaks tendria que haber nas opciones, como pizza, botanas, los nachos no son tan buenos, tener alguna alberca con calefaccion para que pueda estar uno en la noche en la alberca, opcion a que se puedan tener los alimentos en la orilla de la alberca

2026-03-21 • via Nuitee
A
angelica • family_with_children • mx
8
Pros:

Que nos entregaron la habitación antes del check in

Cons:

Que la habitación se inundó y se tardaron en atendernos, tuve que hablar varias veces para que fueran a atender

2026-03-18 • via Nuitee
R
Raul • family_with_children • mx
9
Pros:

Instalaciones renovadas

Cons:

Pocos camastros para playa

2026-03-18 • via Nuitee
L
Lopez • couple • mx
9
Pros:

Me gusto mucho la comida del restaurante y la alberca

Cons:

Todo me gusto

2026-03-17 • via Nuitee
A
Antonio • couple • mx
10
2026-03-16 • via Nuitee
A
Antonio • family_with_children • mx
10
2026-03-12 • via Nuitee
G
Gerardo • family_with_children • mx
1
2026-03-12 • via Nuitee
E
Ernesto • family_with_children • mx
9
Pros:

La vista al mar

Cons:

Los elevadores

2026-03-11 • via Nuitee