Ermita Cartagena, a Tribute Portfolio Hotel

The hotel is located very close to the historic down town and the airport. The staff was very friendly

El tamaño de las habitaciones

atencão por parte dos empregados

We loved our stay at the ermita hotel. So much more quiet than hotels in the wall. The staff was as good or better than five star hotels we've stayed in. The service was excellent with so much attention to our own specific needs and cares like Ruben who helped us with our room, Jose Navarro at front door who always helped us with directions and navigation, Jose P who helped us lot with navigation. The servers always remembered our preferences, with a smile. I had nothing to worry about. One time we decided to go for a walk with our headphones on and all our jewelry and the front desk stopped us to tell us that it might not be a good idea to do that that we should take it off to not draw any attention to ourselves. But on our walk we had no issues with safety or feeling unsafe at all. But we were wise to keep ourselves on guard in case.

ROOM we had a suite on the first level. And it was very spacious, clean, and beautifully decorated.
SAFETY we were advised to not look too flashy but felt very safe in the day and was extra cautious at night.
LOCATION it's 5 to 10 minutes walking distance from the wall entrance, 20 to 35 minutes walking distance from Gethsemane, and directly across the street from public beach. It's three buildings down from a grocery store/market, and six buildings down from a 24-hour pharmacy. To me it's perfectly located just outside the wall and away from the noise.
HOTEL I love the Boho, Havana, Columbia style decor and serenity. The hotel is quaint and unassuming yet has the best service and care. A very good breakfast buffet is available. Lots of fruits and local dishes.
AIRPORT It is about 15 minutes or less to the airport without traffic. We left at 10am on a Wednesday to the airport and we're there before I finished this review.

This was a last minute booking for me and I am so happy that I chose this hotel.

The hotel was in immaculate condition, very clean and beautiful. The staff was exceptionally nice and helpful with any issues I had.

The rooftop was beautiful and overlooked the beach. There was a library for drinks and coffees and the dining area had a breakfast buffet that was included with my stay which was a great addition.

David & Alvero were such a great help checking in and out!

I wish I had more time to enjoy all of the amenities, I will definitely be back.

Absolutely charming and fantastic boutique hotel just outside of the walled city. The food is phenomenal! The service is 5-star. The taxi or shuttle (which the hotel offers) is a quick and easy ride too! The room was large, clean and perfect, and the bed was extremely comfortable!! And the 90min on-perm massage was one of the best I have had in years!! We will definitely stay here again!!

I recently stayed here for my birthday, and the experience was outstanding from start to finish. The staff went above and beyond—from the kind notes to the birthday cake, every detail made my stay feel special.

The property itself is well-maintained, but what truly sets it apart is the team. The pool bar staff were extremely helpful, and I want to give special recognition to Zeus and Alvaro, who were exceptionally welcoming and attentive from check-in to check-out.

I stay at Marriott properties often around the world, and this has to be among the top five in terms of professionalism and exceptional customer service. I highly recommend this hotel to anyone looking for both comfort and genuine hospitality.

We visited to celebrate a birthday. Alvaro, Daniela, Zeus were absolutely great during our stay. The young lady at the rooftop bar was also great. I will definitely stay at Ermita again! Highly recommended!

The experience was top notch. The employees were warm and welcoming all throughout my stay, even acknowledged my elite status as a Bonvoy Marriott member, there was a nice plate of truffle chocolates on my table when i checked in with a hand written note thanking me for choosing them. My room was cozy, clean and smelled fresh, all throughout my stay i noticed the employees were very happy and pleasant and professional. I loved the relaxing, eclectic look and appeal all throughout the property, the rooftop ambience ane music was perfect. I felt safe knowing that although I came alone, the hotel had security at every point, the employees were extremely attentive and courteous at all times and always helped quickly with any question I had. David especially was very thorough at assisting with my luggage, arrangemnts for transportation, etc. I highly recommend them. I stayed at a different hotel days prior and the overall experience for me personally because I felt the staff were more experienced. The restaurants were very nice and the food was great. Thanks for making this a memorable experience in Cartagena!!

Quaint and well thought

Welcoming helpful staff thru out the stay. Clean and convenient location. Food was fresh and delish. Would definitely book here again!

This is the second stay at this property and nothing less than amazing. We received the best attention and service over any property we have visited in the world. There is obviously a great standard of service amongst all the employees but I would like to specifically recognize Daniela, Estiven, Alvaro and Sebastian for making it an extra special experience for me and my family.

The hotel has great facilities, is quite new. The whole crew is amazing, especially our front desk assigned at check in (Zeus) was wonderful. In general the location of the hotel is nice if you want to be close to the old city but want to avoid a little bit of the chaos of it. Breakfast and food was nice, it was as expected of the Tribute Portfolio of Marriot Bomboy

Loved the food, service and feel of the hotel

Great hotel. Loved the easy access to the Walled City. The pool area and rooftop bar were very nice and quiet too. The staff was top notch!

This was the only Marriott property in Cartagena we could find. I’m glad too. It was our first time in the city and the location was amazing. The junior suite was spacious and the hotel was wonderfully decorated. The staff was amazing. From the bar/restaurant staff to the security people. Their shuttle service was awesome and everyone was helpful and kind. When we come back we will definitely stay here again. Bonus…their rooftop bar is THE spot for sunset views.

Great place to stay! Spacious rooms and clean