Leonardo Hotel Antwerp

Yea

What a joke of a hotel.

1. At check-in, the receptionist smugly told us he was giving us a “good room with a patio” — as though he was doing us a huge favor. Reality check: we had already booked that room. Don’t try to pass off what we paid for as some sort of upgrade.

2. The patio door was broken the moment we arrived. Instead of treating it as a problem, the receptionist shrugged it off and said it was “ok.” Ok? The patio is shared with another room — meaning anyone could have walked straight into ours. Only after we insisted, and after an unreasonably long wait, did someone reluctantly come to deal with it. Absolutely unacceptable when it comes to guest safety.

3. When we asked for a simple hot water flask and toothbrush, the response at reception was: “you have a lot of requests huh?” Excuse me? Asking for basic amenities now counts as “a lot of requests”? This is hospitality at its laziest and most unprofessional.

The attitude of the male reception staff was consistently rude, dismissive, and downright unwelcoming. If this is the hotel’s idea of service, they desperately need training — or new staff altogether.

Honestly, this place couldn’t even meet the standards of a budget motel, let alone a European hotel. If you’re considering staying here, do yourself a favor: look elsewhere unless you enjoy being treated like an inconvenience instead of a guest.

Nice hotel - great location next to Central Station. Staff very helpful. Decent breakfast buffet (though no-one checked that we’d actually paid for this service so anyone could have had it!). Air conditioning in room didn’t work. Although indicated as being available in the hotel info folder, there were no additional toiletries to be found at Reception. TV only had two channels…in Spanish!

We have to say thank you very much for your help and your kindness to receptionist Gloriane de Jongh

Poor information on booking about limits to size in the car park If so informed I would not have booked Very unsure about I’m

This was the dirtiest hotel I’ve ever stepped foot in. The room reeked of smoke and the towels too. Came out of the shower smelling worse than before. There were stains all over and dust and hair all over the room. They provide you with only ONE pillow. What kind of 4 star hotel is that. I had to leave early and they refused to refund me for the night I didn’t stay. I have to say the location is great it’s right by the Antwerp central station. But again, if you care at all about your hygiene or cleanliness stay away.

The facilities in the room, including aircon and shower, were excellent.

I recently stayed at the hotel, chosen for its location near Antwerp station and local amenities. Unfortunately, my experience was disappointing.

We arrived late Friday evening and struggled to find parking. After circling the area, we were told there was no parking available and were left to find our own. At check-in, we were informed the Wi-Fi was down, with no prior notice given.

The next morning, I tried calling reception multiple times for an iron and ironing board. After finally reaching someone and waiting 20 minutes, I was told to come collect and return it myself, which I found inconvenient.

After a day out, we returned to find the room had not been cleaned and no fresh towels provided. Reception informed us housekeeping had left for the day and could only provide towels.

The room did not match photos online—tight space, a very small shower with no full door, and water spilling onto the floor. I paid more expecting a better experience, but the service and room did not reflect the cost.

A superb hotel but Google where to park and how to get to the car park . hotel has a car park but public one is a 5 minute walk from the hotel. €25 for 24 hours The railway station is opposite and is well worth a look as a beautiful place loads of diamond shops and close to shops and restaurants

No toilet paper in room other than that it was perfect

My room had everything I'd want - ensuite, TV, wardrobe, safe, fridge etc but was small especially the bathroom.
It is in a very busy location with a lot of traffic and people but this was never an issue in terms of sleeping.
Breakfast was good with quality food on offer.
Staff were very friendly, professional and helpful.
The hotel is very close to the central station and also tram/metro which made travelling to museums and other sights very easy.
I'd happily stay there again.

Staff were very helpful and friendly!

Staff was very nice. Note, you have to schedule room cleaning

Had to run hot tap for over 2 minutes, for hot water

Good staff
Very polite

I have spotted a mouse in the breakfast area! Terrible

I stayed here in 2018 and hade a lovely time, this visit was not equally as good. The hotel has expanded and some of the refurbishments have not been done to a good quality. Creaky floorboards, banging doors, noisey toilet and sink flushes. My room was so small you could not swing a cat in it.The view from my 'window; was a sewage pipe and two big extractor fans . NOT VERY NICE. If I owned this hotel I would never put a visitor in that room.Being bigger causes more problems, chaotic breakfasts, sat on a dirty table for the complete duration of my meal, staff are all casual dress, so you do not know who is who.Everything is online/app, room cleaning, check in /out but had two diffenent emails to checkin, resulting in me getting charges twice for my breakfasts. I will see how this pans out. As stated before my previous stay was very good, the hotel is centrally located, close to station, bars, restaurants , shops and walking dfistance to the old town. I would stay here again but with reservations

Very good location for one night coming directly from Central station. Our sink was blocked but we managed for one night as there were others in the room. It was a really nice room on two levels

Stayed one night. Hotel was clean and staff were smiling.

I did not expert such a good hotel in this very touristic part of Antwerp. However it was not easy to reach by car and we parked somewhere in the neighborhood in a paid parking