Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 180 per day.

Location

Guest Reviews

8.4
Based on 1105 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
M
Marzena • solo_traveller • pl
10
Bardzo klimatyczny pobyt, serdecznie polecam a lokalizacja bajeczna !
2026-03-12 • via Nuitee
M
Mucha • solo_traveller • pl
10
Pros:

Super hotel, bardzo dobra lokalizacja.
Śniadania są przepyszne i są bardzo różnorodne. Obsługa jest pomocna i spełniła wszystkie moje prośby 😊

2026-03-10 • via Nuitee
V
Valeska • couple • cl
10
2026-03-09 • via Nuitee
C
Cathy • couple • gb
8
Excellent
Pros:

Location was excellent. Breakfast however bigger and faster toaster needed

2026-03-09 • via Nuitee
F
Florence • couple • gb
10
Had a fantastic stay at the Grand, couldn’t fault it and pictures don’t do it justice. Lovely, helpful staff and great b
Pros:

Amazing value - the classic room was incredibly spacious with an enormous bed. Would be considered a superior room in most places. Lovely bathroom with bath and very well heated but also with lovely big windows you could open. Delicious breakfast, attentive staff and great location.

2026-03-09 • via Nuitee
J
Julia • couple • pl
10
Napewno wrócimy
Pros:

Cudowny klimat, czysto, pachnąco, rewelacyjna obsługa!

2026-03-08 • via Nuitee
A
Alex • couple • gb
10
2026-03-08 • via Nuitee
R
Radostin • solo_traveller • bg
9
2026-03-07 • via Nuitee
P
Partycja • extended_group • pl
10
Pros:

Hotel był bardzo przyjemny i komfortowy. Pokój był czysty, dobrze wyposażony i wygodny. Obsługa była miła oraz pomocna, a śniadania smaczne i świeże. Lokalizacja hotelu również była bardzo dobra. Zdecydowanie polecam to miejsce na pobyt. ⭐😊

2026-03-06 • via Nuitee
P
Piotr • couple • pl
8
2026-03-05 • via Nuitee
W
Wójcik • solo_traveller • pl
10
Pros:

Pobyt w Hotel Grand Kraków wspominam bardzo dobrze. Największym plusem jest świetna lokalizacja – dosłownie kilka kroków od Rynku Głównego, dzięki czemu wszędzie można dojść pieszo. Pokój był czysty, komfortowy i urządzony w eleganckim stylu, a łóżko bardzo wygodne. Osoby na recepcji zawsze uśmiechnięte i pomocne, kelnerzy bardzo mili, a śniadania smaczne. Bardzo udany pobyt, chętnie wrócę przy kolejnej wizycie w Krakowie. 😊

2026-03-05 • via Nuitee
B
Birgit • solo_traveller • at
8
2026-03-04 • via Nuitee
J
Joan • couple • es
9
Hotel Clásico Muy Agradable
Pros:

Hotel Clásico Muy Agradable

2026-03-03 • via Nuitee
D
David • couple • ie
8
Pros:

Location

2026-03-03 • via Nuitee
A
Alexander • couple • nl
10
Heerlijk verblijf op prachtige locatie
Pros:

Oude grandeur. Ligging midden in het oude centrum

Cons:

Niets

2026-03-01 • via Nuitee
S
Steve • couple • gb
8
Old hotel in a central location
Pros:

Great location. Great buffet breakfast

Cons:

Poorly equipped gym.
Dinner very average

2026-02-27 • via Nuitee
M
Michał • couple • pl
10
2026-02-25 • via Nuitee
A
Aiman • couple • il
10
Pros:

Great hotel amazing reception

2026-02-22 • via Nuitee
F
Filip • extended_group • pl
10
Pros:

Super hotel, miła obsługa i idealna lokalizacja.

2026-02-13 • via Nuitee
R
Riccardo • couple • it
10
Sembra di essere in un film della Principessa Sissi.
Pros:

Struttura bellissima. Un pochino datata ma comunque pulitissima. Posizione top proprio dietro piazza del mercato. Colazione forse da migliorare ma comunque funzionale allo scopo. Staff gentilissimo. Camera grande e confortevole. Lo consiglio vivamente.

Cons:

Nulla.

2026-02-13 • via Nuitee