Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
8.19
Some comments on cleanliness were positive, but a negative review mentioned a problem with mold, suggesting areas for improvement.
Service
8.96
Mixed feedback; while many praised staff friendliness, a review pointed to poor service at reception.
Location
9.2
Strong sentiment towards the great location, highlighted positively in multiple reviews.
Room Quality
8.65
Guests commented positively on room quality, mentioning spaciousness and comfort.
Amenities
7.68
Some guests noted the lack of a good gym and other amenities, suggesting room for improvement.
Value for Money
8.64
General consensus points to good value for money, especially considering the historical ambiance.
Food and Beverage
7.69
Breakfast reviews were mixed, with some mentioning low quality and poor variety.
Overall Experience
8.16
Overall experiences varied with some positive highlights overshadowed by service and cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:54

Property Description

Luxurious 5-Star Hotel near Main Market Square

Elegant Rooms with Modern Amenities: Indulge in the charm of period furnishings while enjoying modern comforts like full HD LED TVs, air conditioning, and free Wi-Fi in every room.

Culinary Delights at Grand Signature Restaurant: Treat your taste buds to traditional Polish and European cuisine at the award-winning Grand Signature Restaurant. Don't forget to savor freshly baked cakes and aromatic coffee at the Grand Café.

Exceptional Services and Recognition: From classical room designs to 24-hour front desk assistance, Grand Hotel ensures a memorable stay. Recognized by the Michelin Red Guide, it stands among the top three hotels in Kraków.

Experience luxury and convenience at Grand Hotel - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for 200 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 180 per day.

Location

Guest Reviews

8.4
Based on 1105 reviews
Cleanliness: 8.19
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 7.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 8.16
H
HELEN • couple • gb
9
2026-04-10 • via Nuitee
M
Mónika • family_with_children • hu
10
2026-04-09 • via Nuitee
A
aurelian • couple • ro
10
super central
Pros:

Am avut o experiență excelentă la Grand Hotel. Hotelul este extrem de curat și bine întreținut, ceea ce a contribuit mult la confortul șederii.

Locația este perfectă – chiar în centrul orașului, cu acces rapid la principalele atracții turistice. În imediata apropiere se află numeroase străzi pline de baruri și restaurante, ideale pentru plimbări seara sau pentru a descoperi atmosfera locală.

Hotelul este foarte frumos, elegant și oferă o ambianță plăcută, potrivită atât pentru relaxare, cât și pentru explorarea orașului.

Recomand cu încredere pentru oricine vizitează Cracovia și își dorește cazare centrală, curată și confortabilă.

2026-04-08 • via Nuitee
ΛΑΖΑΡΟΣ • couple • gr
10
2026-04-08 • via Nuitee
A
Anaís • couple • mt
6
A charming and well-located hotel with great service, although some room details could be improved for comfort
Pros:

What I liked most about the hotel was, without a doubt, how beautiful it was. The place has a lot of charm and is very well maintained, which makes the stay even more enjoyable from the very first moment.

The location is excellent, perfect for getting around easily and exploring the city without any hassle. In addition, the staff were very friendly at all times, always willing to help and make the experience as comfortable as possible.

Another very notable point is the cleanliness: everything was spotless, very well organized, and carefully maintained, which is always greatly appreciated.

Cons:

As for the negative aspects, there were several details that felt quite uncomfortable. The main issue was the design of the bathroom within the room. It was built at the back, with two access points (on the right and left), and in the middle there was a huge bathtub which, to get from one side to the other, you either had to jump over or walk all the way around the room.

Showering was especially difficult, as you had to get into that bathtub and then get out however you could. On top of that, the shower hose was extremely short; if you were taller than 1.60 m, it was almost impossible to use it properly. In practice, it couldn’t really be used as a shower, and getting out of the bathtub was quite uncomfortable and even a bit dangerous. A senior person would definitely have had serious difficulties using it.

On the other hand, something else that felt a bit odd was the way the bed was made. In our case, even though it was a double bed, it was prepared with individual bedding instead of large sheets and a single duvet. I’m not sure whether this is something typical in Poland or simply that they didn’t have larger covers, but in any case, it felt quite uncomfortable.

2026-04-07 • via Nuitee
Łukasz Muca • couple • pl
7
Pros:

. LOKALIZACJA

2026-04-07 • via Nuitee
F
Francesco • couple • it
9
2026-04-06 • via Nuitee
X
Xavi • couple • es
9
2026-04-04 • via Nuitee
A
Andrii Trofymenko • couple • ua
5
Депозит 90 евро за номер.
Pros:

Красивое здание в трех минутах ходьбы от центральной площади. Есть своя парковка во дворе за 170 злотых, но заезд узковат, Вольво 90 проехала с зазором в 5 см.

Cons:

Персонал в возрасте, спит на ходу. Оформляли поселение минут двадцать. За два номера взяли депозит 189 евро, с таким я впервые сталкиваюсь, особенно с учетом того, что бронировал и оплачивал черех Booking, где я genius третьего уровня. В минибаре напитков было на 20 евро, почему такая сумма депозита- непонятно. Средства не блокировали, а именно списали со счета и вернули только на третий день после моего отъезда после того, как я им электронное письмо написал.

2026-04-01 • via Nuitee
K
Karen • couple • dk
5
Pros:

Personalet var meget venligt
Morgenmaden var god

Cons:

Værelset var væsentligt mindre end angivet på billederne

2026-03-31 • via Nuitee
S
S76GTpaulk • Couples • Irby, Wirral, Merseyside, England
10
grand hotel
Pros:

lovely hotel right next to the main square the rooms lovely decorated and spotlessly clean the staff were fantastic couldn’t do enough for us highly recommend excellent choice at breakfast plenty of selection from hot /cold we did not dine in the evening so can’t comment overall a great hotel a good experience

2026-03-30 • via Tripadvisor
D
Davis • extended_group • gb
9
Fantastic location. Lovely, helpful,friendly staff. Great size room. Fresh bottles of water daily.
Pros:

Very happy with all the fresh salad. Would have liked more fruit.

Cons:

Lack of fresh fruit. Quite often had to request items to be filled up... food and crockery

2026-03-29 • via Nuitee
C
Carmen Maria • solo_traveller • es
10
2026-03-28 • via Nuitee
J
john • solo_traveller • gb
8
lovely old hotel in a quiet street but five minutes walk to the Grand Square
Pros:

lots of character in a perfect location

Cons:

we arrived at one oclock after a very early start- we were told flatly that we couldnt check in until four oclock. The hotel was two thirds empty- I find it incredible a clean room wasnt available. A lost opportunity to help a weary guest

2026-03-26 • via Nuitee
N
Nina • couple • gb
8
Good location and breakfast
Pros:

Great location

Cons:

We were in room 51 above a strip club so it was very noisy up until 3:30 am

2026-03-26 • via Nuitee
E
etemcan tütüncü • couple • tr
10
2026-03-25 • via Nuitee
K
KONSTANTINOS • couple • gr
10
Pros:

Ηταν στο κέντρο κοντά σε όλα.τελειο πρωινο καθαρά δωμάτια κ ευγενικο προσωπικό! Η καλύτερη επιλογή.

2026-03-17 • via Nuitee
P
Pål Richard • couple • no
8
2026-03-16 • via Nuitee
L
louise • couple • gb
5
Very nice
Pros:

Location

Cons:

I didn’t think it was five star

2026-03-16 • via Nuitee
M
Mona Therese • couple • no
8
2026-03-16 • via Nuitee