Comfort Inn & Suites Nashville Near Tanger Outlets I-24 Antioch

The hot tub was not able to be used, the pool was cold

The room smelled musty it was moist in the room there were blood stains on the mattresses from bed bugs.

The hotel was the worst I’ve ever seen. Food still in microwave, food on floor, stains and dried fluid on couches, hair found in sheets, hand prints on walls and windows, busted tv, and shower didn’t drain

The room was disgusting you couldn’t tell it was actually dirty by walking by it but when you stay and look at everything closely with a blue light it was dusty throw up and stains on the wall, couch was dirty , a pink lace thong behind the couch from the lady guest, fake eyelashes on the floor next to the night stand. The card to scan to come in and get in your room where faulty i had to go downstairs 10 times to get it reprogrammed. They didn’t come clean our room the whole time we stayed Friday night till Monday morning. No clean towels no toilet paper i had to track down cleaning staff to get more toilet paper and ask when they would come clean and they said they don’t clean rooms Sundays mind yall we had stayed in the king “suite” also i had put on the listing two kids ! The reception manager said that wasn’t listed that they would need to charge me $45 extra for the stay. So there’s that. Also it smells like cigarettes in the room and supposedly they’re nonsmoking. Other people that stayed where loud you can hear all the doors slam. In total we spent $500 to stay in a crappy room. The only reason we stayed was because it had an indoor pool and was close to Nashville and I had already paid through booking. If you want to cheap out stay here if not go elsewhere i would not recommend.

They can’t return a phone call or email. Told us to call booking
Com for a refund but booking
Com couldn’t get a hold of them. We tried still no response. We left early due to winter storm

The bed was hard and very uncomfortable

First we booked a king room. Was told none available and they put us in a double queen room. I asked about the price difference and she said I could cancel my reservation if I didn’t like it. Also saying that they charge almost double what I paid booking through Booking.com. The window in the room wouldn’t close all the way so, all night all we heard was road traffic. Went down the next morning to ask if they had king rooms available, was told yes. After asking our room number he read something in the computer that the check in person wrote, and said, no all are full. When asked which it was he stuttered and was making excuses. Next the phone rang and magically they had a king room. We moved to the king. The room had urine stains on the floor behind the toilet. And the carpet was dirty as evidenced by my white socks not being white after walking around on the floor. Bed was comfy, only 3 little pillows on the King bed. 4 pillows on each bed in the double queen we were in the night before. Sheets and towels clean and crisp.
The WiFi was out all weekend.
On Friday the hot tub looked a bit grungy but we got in anyway. Saturday the hot tub looked like they had bathed a bunch of children in it. The water was cloudy and brownish and the chlorine smell burned our eyes and nose. Breakfast is supposed to be open till 9am. Was told at 8:40 they weren’t refilling anything it’s complimentary and we should have gotten there sooner. And no biscuits for the gravy Saturday or Sunday. The lady at the desk, Destin (I believe that was her name) was yelling at the poor lady who was working in the food area. She was very loud about it and there were several guests present. Not professional. Also the same person who told me there were no king rooms (she lied).
It just was not a good overall experience.

When we arrived, refrigerator was leaking water on the floor. When we called to ask for more towels because we cleaned up the mess with the towels we had, we received blame for the refrigerator and questioned about more towels. Also the elevator was very scary.