Level Chicago - Old Town

Hotels
8.9 (564 reviews)
1140 North Wells Street , Chicago , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location / central
Friendly, helpful staff
Very clean
Outstanding views
Excellent shared amenities (game room)
Convenient on-site Aldi
On-site coffee shop (Dial Tone)
Comfortable rooms
Cons:
Pull-out couch uncomfortable for children
Limited in-room coffee options (Nespresso only)
Kitchen could be better stocked
Occasional noisy neighbours (handled)
Minor maintenance issues (cabinet door)
Prices could be lower

Categories

Cleanliness
9.3
Consistently praised across reviews — multiple guests called the property very clean and beautiful.
Service
9.6
Staff repeatedly described as friendly and helpful; reported issues (noisy neighbours, cabinet) were dealt with promptly.
Location
9.7
Frequently noted as excellent and centrally located with outstanding views and convenient on-site amenities (Aldi in basement).
Room Quality
8.5
Rooms praised for comfort and views, though some guests noted the pull-out couch was uncomfortable for children and one cabinet required repair.
Amenities
8.6
Strong shared spaces (game room), on-site conveniences and coffee shop praised; minor complaints about in-room coffee options.
Value for Money
7.8
Generally positive given amenities and location, but at least one guest suggested prices could be lower, indicating some price sensitivity.
Food and Beverage
8.3
On-site Dial Tone coffee shop seen as a bonus; limited in-room coffee options (Nespresso only) was noted as a drawback.
Overall Experience
9.4
Overwhelmingly positive overall — many guests described their stay as amazing and would return; minor issues did not detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:34

Property Description

Luxurious Amenities
Level Chicago - Old Town offers a range of luxurious amenities including a spa, sauna, hot tub, and a fitness centre. Guests can relax and unwind in style during their stay.

Entertainment and Activities
From table tennis to darts, guests have plenty of entertainment options to choose from. The hotel also features a seasonal outdoor swimming pool and a shared lounge for socializing.

Convenient Location
Ideally situated in Chicago, guests at Level Chicago - Old Town can easily access popular attractions like Oak Street Beach and North Avenue Beach. The hotel's proximity to the airport makes travel hassle-free.

Book your stay at Level Chicago - Old Town now to experience luxury and convenience in the heart of Chicago.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 564 reviews
Cleanliness: 9.3
Service: 9.6
Location: 9.7
Room Quality: 8.5
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 9.4
E
Eduardo • solo_traveller • us
8
Muy buen alojamiento
Pros:

Estacionamiento privado las zonas de estar y alberca

2026-08-03 • via Nuitee
J
Jamisha • family_with_children • us
10
2026-07-22 • via Nuitee
P
Pamela • extended_group • us
10
Pros:

Location and facility was excellent. Comfortable room with outstanding views.

Cons:

kitchen could have been better stocked

2026-07-19 • via Nuitee
F
Fangjie • extended_group • cn
9
2026-07-14 • via Nuitee
S
Serge • family_with_children • be
9
Lovely base to explore lovely Chicago.
Pros:

I've lived in Chicago, just blocks from this hotel. Love it, it does not feel like being in hotel as much as being 'home'.

Cons:

The door of one cabinet had to be fixed during our stay. Our neighbours were loud one night, but all of that was quickly fixed.

2026-07-09 • via Nuitee
C
Cierra • couple • us
2
2026-07-06 • via Nuitee
G
Grace • couple • fr
10
A perfect Chicago stay
Pros:

Great facilities, great staff, great location. What else can you ask for ?

2026-07-05 • via Nuitee
J
Jim • family_with_children • us
10
Great experience - would return
Pros:

Friendly staff, great amentities, comfortable space to stay. Bonus is Dial Tone coffee shop in the building

Cons:

Pull out couch was not the most comfortable for the kids - needs a memory foam mattress top

2026-06-22 • via Nuitee
K
Kim • family_with_children • us
10
2026-06-14 • via Nuitee
A
Alejandro • couple • us
10
2026-05-27 • via Nuitee
N
Nicole • solo_traveller • at
10
Pros:

Sehr zentral gelegen...sauberer Appartement...freundliches Personal...angenehme Größe der Wohneinheit

2026-05-26 • via Nuitee
A
Areonna • couple • us
10
Pros:

Cleanliness, location and very friendly staff!

2026-05-22 • via Nuitee
E
EquipmgrSr • solo_traveller • us
10
Chicago GetAway
Pros:

The staff was so friendly. The entire place was so clean and beautiful. Then we got to our room and we were absolutely blown away by the views. Such a wonderful stay.

Cons:

We couldn't stay longer! Lol!

2026-05-21 • via Nuitee
G
Gonzales • extended_group • us
10
2026-05-11 • via Nuitee
C
Cierra • family_with_children • us
10
2026-05-11 • via Nuitee
S
Sonja • solo_traveller • de
10
Immer wieder gerne
Pros:

Sehr schöne Suite, super Aussicht, freundliches Personal

Cons:

Nichts

2026-05-07 • via Nuitee
M
Maneesha • couple • us
10
Will be back!
Pros:

Love it

Cons:

Loved it

2026-04-22 • via Nuitee
T
Tracy • solo_traveller • us
10
2026-04-17 • via Nuitee
T
Toni • couple • us
9
2026-04-15 • via Nuitee
C
Cierra • family_with_children • us
10
2026-04-15 • via Nuitee