Level Chicago – Old Town

Friendly staff and great amenities

Everything was wonder beside my shower head it was leaking bad

Great place to stay. Loved it!

I had a very interesting time at this “hotel”. Upon check-in, I was informed that I was going to hate where I had to park cus apparently the hotel was fully booked. I was not informed that I needed to schedule for a room cleaning nor where to take the trash. Every time I drove past guest parking it was quite empty but yet the hotel was fully booked and parking was first come first serve? Honestly, this was a terrible experience and I will be reaching out to corporate.

Real nice place 5 stars ill be back.

Highly recommend!

Loved

Pool area was great

Everything was perfect. Be aware of the expensive it is to park in Chicago.

It was fine but nit as good as I had expected. Staff were un friendly and un helpful fur an expensive stay.

Centrally located. Close to subway stop.

Great except parking

Great property. Outstanding all the way around.

We were supposed to be in a 2 bedroom room but while we were waiting for our room we were told our room was closed for maintenance so we were switched to 2 separate rooms. This was fine but the keys did not work at first and our room would not lock even when we used the deadbolt. So we called the property people and they said someone would come up right away. We waited an hour and had to call again as no one came and we couldn’t leave our room unlocked. When the maintenance guy finally came it was like he was looking for a tip from us. He said I am doing this out of courtesy but I have to get to my 2nd job. We were taken aback by this. No one seemed concerned that we could not lock our door. In addition fan in the bathroom didn’t work. TV in bedroom did not work. Given what we paid I would have expected top of the line service.

A lot of good food options walkable distance.

Finding a park is hard and the process of getting a room is very tedious but still very beautiful I’ve been twice

I liked the hotel room's kitchen and it is very nice, however VERY small. The pool/amenities are also very nice. One major challenge was there was a last minute change to the location of our reservation from old town to fulton market. They did communicate the change and provided a discount, however, this occurred the day before our trip.

The check-in process was also very disorganized and confusing. Information easily accessible in the reservation was not used, requiring extra check-in time. They told us a crib was available, and later found only a pack and play. I requested bedding for the pull out 4 times before someone brought them. Overall, management needs to improve their operations.

Nice rooms and amenities, we would stay here again. This was a nice place! We love the location and the fact it was dog friendly. Lots to do for eats/drinks in walking distance and they have a lovely dog area adjacent to the pool on the 8th floor. Nice not to have to go down to the street for potty breaks. Taking off a star for the simple fact that they only have feather pillows (so I had to buy my own hypoallergenic one) and their parking lot was full so we had to park a few blocks away.

Aparthotel. Like renting a condo downtown. Perfect for longer stays.

This was a wonderful location.
It wasn't a type of stay that I am familiar with, in that, there isn't really a lot of people to reach out to ask for assistance. But, all in all, I would definitely stay there again.