Hotel Mai Amsterdam

Hotels
8.6 (4826 reviews)
Geldersekade 30 , Amsterdam , NL
+31 20 820 9070

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Excellent central location / close to train station and main attractions
Friendly and helpful staff mentioned frequently
Many rooms modern, clean and comfortable
Comfortable beds and good room decor
Some rooms with nice views and new installations
Cons:
Breakfast often described as average or overpriced
Small rooms for three adults; limited storage/wardrobe space
Noise/poor insulation between rooms; some guests reported inability to sleep
Maintenance issues: bathroom mold/odors, shower door leaking, door lock problems
Occasional poor service incidents (lock-in, slow check-in) and no complimentary water/room service

Categories

Cleanliness
8.6
Mixed reports: many guests praise cleanliness and clean beds, but there are several specific complaints (mildew in the bathroom ceiling, odors from bathroom pipes, and occasional poor room maintenance).
Service
9.2
Generally described as friendly and helpful by numerous guests, though a few severe negatives noted (unhelpful staff in one case, slow response/locking incident and poor check-in experiences). Overall more positive mentions than negative.
Location
10
Consistently praised across many reviews: excellent central location, very close to the train station and main attractions, frequently described as a major plus of the hotel.
Room Quality
9
Many guests found rooms modern, comfortable and well sized; however some report small rooms for three adults, low storage, beams obstructing tall guests, poor insulation/noise from adjacent rooms, and occasional shower/door sealing issues. Predominantly positive with specific maintenance concerns.
Amenities
7.5
Some good facilities and new installations noted, but repeated complaints about missing basics (no bottled water provided), no room service, small in-room bins, and limited wardrobe/storage in certain room types.
Value for Money
7.3
Several guests explicitly call out poor value—breakfast felt overpriced/average and some felt the overall stay did not justify the cost in specific cases.
Food and Beverage
7.2
Breakfast comments are mixed-to-negative: a few note good selection and hot dishes, but many describe breakfast as average, overpriced or disappointing; some praise but overall consistent room for improvement.
Overall Experience
10
Despite some notable negative incidents, the majority of reviews are strongly positive (many recommendations, repeat-stay comments, praise for staff and location). Overall guest sentiment leans highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Central Location
Hotel Mai Amsterdam is conveniently located in the heart of Amsterdam, just minutes away from Dam Square and other popular attractions. Perfect for exploring the city on foot.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with flat-screen TVs, free WiFi, and private bathrooms. Relax and unwind in style during your visit.

Helpful Staff
Our multilingual staff are available 24/7 at the front desk to assist you with any inquiries or recommendations. Feel at ease with their friendly and professional service.

Experience the best of Amsterdam at Hotel Mai Amsterdam. Book your stay now for a memorable trip.

Important information:

Please note that when booking 9 rooms or more, different policies and additional supplements may apply.

Please note that if you would like to reserve additional beds within one room, please contact the property.

Please note that the hotel does not accept cash payments.

All charges for the room, breakfast, city tax and incidentals will be processed at check-in.

Please note that Guests can make a reservation of maximum nine rooms. Only nine rooms will be accepted by the hotel. If you make a reservation of more than nine rooms the hotel is obligated to cancel the extra rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.6
Based on 4826 reviews
Cleanliness: 8.6
Service: 9.2
Location: 10
Room Quality: 9
Amenities: 7.5
Value for Money: 7.3
Food and Beverage: 7.2
Overall Experience: 10
A
Anabel • family_with_children • hr
10
2026-11-07 • via Nuitee
A
Alona • solo_traveller • pl
9
2026-11-07 • via Nuitee
M
Martin • couple • gb
9
Lovely couple of nights at Hotel Mai
Pros:

Good sized bedroom/bathroom. Great location - just a 10 mins (max) walk from Amsterdam Centraal railway station to Hotel Mai. Loved the view of the canal from our bedroom window.

Cons:

The lighting in the room wasn’t as bright as we would have liked. We held the light switch as per the instructions to get the lighting to full brightness but it still seemed a little dark (to us anyway). Overall great though. Would certainly stay here again.

2026-11-07 • via Nuitee
N
Nazik • solo_traveller • bg
8
2026-11-06 • via Nuitee
F
Francisco • family_with_children • ar
9
Siempre gran experiencia
Pros:

La atmosfera y la atención.

Cons:

Almohadas un poco incómodas.

2026-11-06 • via Nuitee
N
NiallORourke • family_with_children • ie
9
Pros:

fantastic location and really comfortable rooms.

2026-11-06 • via Nuitee
T
Tina • family_with_children • ca
8
2026-11-04 • via Nuitee
W
William • family_with_children • gb
8
2026-10-28 • via Nuitee
J
Johanna • extended_group • fr
10
Super hôtel
Pros:

Super

Cons:

Rien

2026-10-28 • via Nuitee
V
Vladyslava • couple • de
10
2026-10-27 • via Nuitee
C
Cassidy • couple • gb
8
I was very satisfied with the hotel in general
Pros:

The breakfast had a good selection and also had hot food to order

Cons:

I should have selected a room with a view of the adjacent canal.

2026-10-26 • via Nuitee
A
Alexandra • solo_traveller • de
8
2026-10-26 • via Nuitee
J
Juan • family_with_children • es
10
2026-10-25 • via Nuitee
P
piotr • solo_traveller • pl
10
2026-10-25 • via Nuitee
A
Alkasbi • couple • om
4
Don't go to them very bad to stay
Pros:

Location Abd the staff medium

Cons:

Small rooms, moizy rooms you can her your neighbors all night I couldn't sleep because others rooms you can her them. Additionally they don't provide even wanter

2026-10-25 • via Nuitee
C
Callum • solo_traveller • gb
7
Decent hotel
Pros:

Bedroom was modern, good size, bed comfy enough. Staff on reception were friendly and helpful. Good location.

Cons:

Breakfast was very average. Would save your money and buy breakfast elsewhere.

2026-10-23 • via Nuitee
E
Edel • family_with_children • ie
10
2026-10-22 • via Nuitee
J
JOHCEL • couple • gb
4
Not a good value for money.
Pros:

Location and decor

Cons:

The staff were unhelpful and I never accepted responsibility,was always our fault.
We found ourselves locked in the room on 2 occasions and had to wait until a member of staff had finished his dinner before anyone would come to let us out 20 mins locked in the room missed our dinner reservation.
Not even a water for our room.
Door lock needs sorting out.
Staff needs training on how to deal with their customers!

Never ever again!!

2026-10-22 • via Nuitee
M
Monika • extended_group • de
7
Pros:

Mitarbeiter waren sehr freundlich.

Cons:

Die Zimmer sind für 3 Erwachsene nicht komfortabel ausgestattet.Es gibt keine Möglichkeit seinen Koffer auszupacken. Fehlende Schränke.Vielleicht für eine Nacht okay, aber nicht für mehrere Nächte. Recht dunkel und im Bad Schimmel an der Decke. Betten sind sauber, aber total durchgelegen.

2026-10-22 • via Nuitee
L
Lucyna • solo_traveller • us
1
Major disappointment
Pros:

Location

Cons:

Check in process awful - long, tedious and done completely by the guest while the receptionist does nothing, in the room - trash can the size of an ashtray, stench coming from the bathroom pipes, noise coming from the room above - poor insulation, shower door doesn't close/seal and the water floods the floor while taking a shower

2026-10-21 • via Nuitee