DoubleTree by Hilton Kingston - Newly Renovated

Hotels
•
Doubletree by Hilton
9 (442 reviews)
1550 Princess Street , Kingston , CA

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas
Polite and friendly staff (front desk, housekeeping, restaurant)
Convenient location near 401, downtown and shopping
Free/ample parking and modernized rooms
Good restaurant with varied menu; several meals praised
Comfortable property; many guests would return
Cons:
Breakfast criticized: à la carte with extra charges and no buffet
Pool is small or oddly located
Some communication issues (discounts, check-in time) and inconsistent staff handling
Occasional problems with in-room entertainment/internet
Limited or remote parking for some guests and awkward elevator access
Isolated reports of noisy corridors, AC noise, squeaky mattress, shower faucet issue and a peroxide smell in a room
No complimentary lobby coffee reported

Categories

Cleanliness
9.5
Multiple reviews explicitly praise cleanliness: 'very clean', 'propre', and positive mentions of housekeeping. One guest noted a peroxide smell in a room, but overall rooms and public areas are described as clean and well maintained.
Service
8.5
Service is frequently described as polite, courteous and hardworking (front desk, housekeeping, restaurant). However several reviews note communication issues (discount confusion, check-in time discrepancy) and at least one negative staff interaction, so service is generally strong but inconsistent.
Location
9.5
Location is repeatedly praised: easy to find off the 401, close to downtown, shopping and attractions; convenient to other locations and within a short drive of Kingston centre.
Room Quality
8.5
Rooms are modernized, comfortable and well appointed for most guests. Some negatives include a few reports of uncomfortable/squeaky mattresses, AC noise, an inoperable shower faucet for one guest, and a window that would not open.
Amenities
8.5
Free and ample parking is highlighted positively, but some guests note limited/remote parking spots and an inconvenient elevator location. Pool is described as small/oddly located. Major negative: at least one report of poor in-room entertainment/internet and no lobby coffee.
Value for Money
9
Perceived value is mixed: many guests feel the property is worth returning to given quality and modern rooms, but several complaints about breakfast being à la carte with extra charges (and no buffet) lower perceived value for some guests.
Food and Beverage
8.5
The hotel restaurant receives strong praise (varied menu, several excellent meals, large/clean dining area) and some guests called breakfast 'awesome.' However others object to the lack of a buffet and extra charges for items like specialty coffee.
Overall Experience
10
Overall sentiment skews very positive: multiple guests state they would stay again, describe a very nice property, quiet comfortable stays and friendly staff. While there are notable service and amenity complaints by a minority, the aggregate experience reported is excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:40

Property Description

Modern Amenities
Enjoy modern amenities such as free WiFi, cable TV, and a Keurig Coffee Maker in every guestroom.

Convenient Location
Located just a short distance from downtown Kingston and key attractions like Fort Henry National Historic Site and Belle Park Fairways.

Upcoming Renovations
Exciting improvements are underway, including renovations to enhance your future stay. Book now to experience the new and improved Ambassador Hotel & Conference Centre.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.




A water will be shutdown on August Tenth from 10 pm to 6 am .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Guest Reviews

9
Based on 442 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 10
F
Felicia • couple • ca
8
Kingston Double Tree Amber Amazing
Pros:

We were greeted by a wonderful reception Amber. Everytime I Saw her after She always had a great smile and always very helpful. I see great things in her future. I believe she would make an excellent team leader or trainer. When I enter the lobby of any hotel. I look around an wait to be greeted. Even she was busy with another person. She acknowledged me with her smile.
Cookies were great 10++
Amber is the best.

Cons:

No fan in the washroom and no microwave in the room.
When I asked where I could heat my food. Amber called maintenance and got us one.

2026-10-28 • via Nuitee
I
Isla • solo_traveller • gb
6
Would rather have stayed somewhere else
Pros:

The staff were friendly, the food was tasty, the room was clean and well cared for.

Cons:

Room was cramped, with a chair in front of the wardrobe making having a wardrobe entirely pointless. Nowhere to hang up a coat. Heater was noisy and not particularly effective. No noise insulation from the corridor and there were guests up and down it late at night. Also got woken at 8am by construction noise a couple of times. The included breakfast option was very limited - either the 'Cannery' breakfast (a fry up), or $15 off another breakfast option (some of which would have been cheaper than the Cannery). The Cannery breakfast also came with a free drink but you had to pay for the drink with other options. Not impressed by that setup at all and I'd rather have gone somewhere with a buffet. I have stayed in other Doubletrees before and the issues seem particular to this location.

2026-10-27 • via Nuitee
L
Lisa • couple • ca
9
Great overnight stay, with warm welcoming staff & beautiful renovated
Pros:

Great friendly welcoming staff, & the warm cookies

Cons:

It was a bit noisy in the halls so maybe insulation could have been better. Also the mattress on the bed was finished

2026-10-21 • via Nuitee
D
Dean • couple • ca
1
An abomination. Teenagers running through the facility terrorizing tenants. No one behind the front desk on 3 of 5 occas
Pros:

Location

Cons:

No front desk staff anywhere

2026-10-17 • via Nuitee
S
sean • couple • ca
8
2026-10-15 • via Nuitee
H
Heather • solo_traveller • gb
9
Would definitely recommend!
Pros:

Hotel has just been refurbished and it's great. Very clean, comfortable and good value for money. Also we had out evening meal in the restaurant downstairs and it was really nice. All the staff were lovely.

Cons:

Nothing

2026-10-09 • via Nuitee
Z
Zichen • extended_group • ca
10
Pros:

Everything was clean, comfortable, and well maintained. The staff were friendly and provided excellent service. We had a very pleasant stay and would happily stay here again!

2026-10-08 • via Nuitee
C
Cecile • solo_traveller • fr
7
2026-10-08 • via Nuitee
C
Cecile • solo_traveller • fr
7
2026-10-07 • via Nuitee
J
John • couple • ca
9
Breakfast would have been nice
Pros:

Pool was nice and warm.

Cons:

the sink in the bathroom was not draining properly needed to adjust the drain

2026-09-19 • via Nuitee
C
Clayton • solo_traveller • ca
8
Pros:

Comfortable setting.

Cons:

Itsy-bitsy bathroom.

2026-09-17 • via Nuitee
B
Boyd • couple • ca
10
2026-09-16 • via Nuitee
G
Gehrke • solo_traveller • de
9
2026-09-15 • via Nuitee
C
Celeste • extended_group • ca
10
2026-09-13 • via Nuitee
L
Lou • solo_traveller • ca
10
Great Stay!
Pros:

Fully renovated, clean, and great staff!

Cons:

Nothing.

2026-09-12 • via Nuitee
M
Marie-Line • family_with_children • ca
10
2026-09-12 • via Nuitee
J
JI • family_with_children • ca
10
2026-09-09 • via Nuitee
N
Nick • family_with_children • ca
6
Poor state of repair in room; excellent breakfasts
Pros:

Breakfast was superb - good service and great food.

Cons:

Room was not in a good state of repair - mould was apparent on wall.

2026-09-08 • via Nuitee
K
Kim • couple • ca
8
Extremely clean and nice front desk staff and good value for price
Pros:

The property was clean and renovated. The front desk staff over the top helpful. A bit further from downtown than I expected but made price very reasonable

Cons:

Extremely small bathroom and smaller room than expected. It was tight getting into bed on my side. Caffeinated coffee in short supply. Had to request multiple times Would’ve been nice to have some outdoor space to chill when we got back. There was enough property. Could be nice

2026-09-08 • via Nuitee
S
Sam • solo_traveller • be
8
2026-09-06 • via Nuitee