DoubleTree by Hilton Kingston - Newly Renovated

Hotels
•
Doubletree by Hilton
9 (442 reviews)
1550 Princess Street , Kingston , CA

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas
Polite and friendly staff (front desk, housekeeping, restaurant)
Convenient location near 401, downtown and shopping
Free/ample parking and modernized rooms
Good restaurant with varied menu; several meals praised
Comfortable property; many guests would return
Cons:
Breakfast criticized: à la carte with extra charges and no buffet
Pool is small or oddly located
Some communication issues (discounts, check-in time) and inconsistent staff handling
Occasional problems with in-room entertainment/internet
Limited or remote parking for some guests and awkward elevator access
Isolated reports of noisy corridors, AC noise, squeaky mattress, shower faucet issue and a peroxide smell in a room
No complimentary lobby coffee reported

Categories

Cleanliness
9.5
Multiple reviews explicitly praise cleanliness: 'very clean', 'propre', and positive mentions of housekeeping. One guest noted a peroxide smell in a room, but overall rooms and public areas are described as clean and well maintained.
Service
8.5
Service is frequently described as polite, courteous and hardworking (front desk, housekeeping, restaurant). However several reviews note communication issues (discount confusion, check-in time discrepancy) and at least one negative staff interaction, so service is generally strong but inconsistent.
Location
9.5
Location is repeatedly praised: easy to find off the 401, close to downtown, shopping and attractions; convenient to other locations and within a short drive of Kingston centre.
Room Quality
8.5
Rooms are modernized, comfortable and well appointed for most guests. Some negatives include a few reports of uncomfortable/squeaky mattresses, AC noise, an inoperable shower faucet for one guest, and a window that would not open.
Amenities
8.5
Free and ample parking is highlighted positively, but some guests note limited/remote parking spots and an inconvenient elevator location. Pool is described as small/oddly located. Major negative: at least one report of poor in-room entertainment/internet and no lobby coffee.
Value for Money
9
Perceived value is mixed: many guests feel the property is worth returning to given quality and modern rooms, but several complaints about breakfast being à la carte with extra charges (and no buffet) lower perceived value for some guests.
Food and Beverage
8.5
The hotel restaurant receives strong praise (varied menu, several excellent meals, large/clean dining area) and some guests called breakfast 'awesome.' However others object to the lack of a buffet and extra charges for items like specialty coffee.
Overall Experience
10
Overall sentiment skews very positive: multiple guests state they would stay again, describe a very nice property, quiet comfortable stays and friendly staff. While there are notable service and amenity complaints by a minority, the aggregate experience reported is excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:40

Property Description

Modern Amenities
Enjoy modern amenities such as free WiFi, cable TV, and a Keurig Coffee Maker in every guestroom.

Convenient Location
Located just a short distance from downtown Kingston and key attractions like Fort Henry National Historic Site and Belle Park Fairways.

Upcoming Renovations
Exciting improvements are underway, including renovations to enhance your future stay. Book now to experience the new and improved Ambassador Hotel & Conference Centre.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.




A water will be shutdown on August Tenth from 10 pm to 6 am .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Location

Guest Reviews

9
Based on 442 reviews
Cleanliness: 9.5
Service: 8.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 10
J
John • couple • ca
9
Breakfast would have been nice
Pros:

Pool was nice and warm.

Cons:

the sink in the bathroom was not draining properly needed to adjust the drain

2026-09-19 • via Nuitee
C
Clayton • solo_traveller • ca
8
Pros:

Comfortable setting.

Cons:

Itsy-bitsy bathroom.

2026-09-17 • via Nuitee
B
Boyd • couple • ca
10
2026-09-16 • via Nuitee
G
Gehrke • solo_traveller • de
9
2026-09-15 • via Nuitee
C
Celeste • extended_group • ca
10
2026-09-13 • via Nuitee
L
Lou • solo_traveller • ca
10
Great Stay!
Pros:

Fully renovated, clean, and great staff!

Cons:

Nothing.

2026-09-12 • via Nuitee
M
Marie-Line • family_with_children • ca
10
2026-09-12 • via Nuitee
J
JI • family_with_children • ca
10
2026-09-09 • via Nuitee
N
Nick • family_with_children • ca
6
Poor state of repair in room; excellent breakfasts
Pros:

Breakfast was superb - good service and great food.

Cons:

Room was not in a good state of repair - mould was apparent on wall.

2026-09-08 • via Nuitee
K
Kim • couple • ca
8
Extremely clean and nice front desk staff and good value for price
Pros:

The property was clean and renovated. The front desk staff over the top helpful. A bit further from downtown than I expected but made price very reasonable

Cons:

Extremely small bathroom and smaller room than expected. It was tight getting into bed on my side. Caffeinated coffee in short supply. Had to request multiple times Would’ve been nice to have some outdoor space to chill when we got back. There was enough property. Could be nice

2026-09-08 • via Nuitee
S
Sam • solo_traveller • be
8
2026-09-06 • via Nuitee
A
Andree • couple • ca
9
It was ok, would stay there again but would be more specific in the request for my room location.
Pros:

Our room was very small

Cons:

Front desk person was not very friendly and difficult to deal with. The manager got involved and helped us. She was very good.

2026-09-05 • via Nuitee
L
Lam • couple • ca
9
2026-09-04 • via Nuitee
F
Fabrice • solo_traveller • fr
10
2026-09-03 • via Nuitee
S
Sarah • solo_traveller • ca
5
2026-09-03 • via Nuitee
J
Joanne • couple • ca
8
Lovely but I couldn't face that ac unit again, however, I think it is a common ac unit.
Pros:

Breakfast wasn't included, so we ate elsewhere.

The beds and pillows were very comfortable.

Cons:

The ac unit was soooo loud and blowing so hard and I was right beside it. Had to cover my head with the duvet. It woke me up every hour.

2026-09-02 • via Nuitee
E
Edith • couple • ca
6
Pros:

Nice area.

Cons:

Room was too small.

2026-09-02 • via Nuitee
P
Pei-Fen • extended_group • tw
8
2026-09-01 • via Nuitee
I
Irwin • family_with_children • hk
6
2026-08-30 • via Nuitee
H
Hui-Jiun • extended_group • tw
8
2026-08-28 • via Nuitee