Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Hot tub/Jacuzzi
Sauna
Ski storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Clean and tidy rooms
Cons:
Issues with temperature in sauna and steam room
Poor food quality

Categories

Cleanliness
8.44
The place was really clean and tidy, especially the room.
Service
8.91
Staffs are very approachable but demonstrated some arrogance.
Location
9.45
Excellent location, close to downtown and the shopping strip.
Room Quality
8.4
Comfy beds, but improvement needed on amenities.
Amenities
7.93
Not all amenities worked as expected; sauna and steam room issues.
Value for Money
7.89
Basic value; perceived as overpriced for the service and amenities offered.
Food and Beverage
6.94
Restaurant food was terrible, and service was slow.
Overall Experience
8.41
Overall, it was a fantastic stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Luxurious Amenities
Indulge in relaxation at our hotel with a hot tub, steamroom, and sauna. Unwind after a day of adventure in Banff.

Delicious Dining Options
Savor a variety of delectable dishes at Carlito's Pizzeria, from mouthwatering pizzas to hearty burgers and fresh salads.

Convenient Facilities
Enjoy 24-hour front desk service, luggage and ski storage, and more. Your comfort and convenience are our top priorities.

Experience the ultimate stay in Banff at The Banff Inn. Book now to secure your unforgettable getaway.

Important information:

Please note, the property does not accept debit cards or pre-paid credit cards as a method of payment. A valid credit card is required at the time of booking. The hotel reserves the right to pre-authorize at least the first night's rate for validation purposes prior to the guest's arrival.

Children up to 12 years old stay free of charge in existing beds. Children older than 12, it will be charged CAD $15 per night.

A children's playpen is available free of charge upon request.

Please note there may be limited access to amenities and facilities until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20.95 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 2624 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.41
G
G • couple • ca
7
2026-03-21 • via Nuitee
S
stuart • extended_group • ca
8
2026-03-21 • via Nuitee
C
Cardona • family_with_children • mt
9
2026-03-19 • via Nuitee
T
Ted • solo_traveller • ca
6
2026-03-17 • via Nuitee
V
Vladimir • family_with_children • ca
10
Overall we had a great stay at Banff in - great location, clean and comfy rooms, friendly staff
Pros:

Very clean, well maintained jacuzzi

Cons:

parking spot charges

2026-03-17 • via Nuitee
M
Marcel • couple • ca
10
2026-03-16 • via Nuitee
O
Orélia • extended_group • fr
8
2026-03-13 • via Nuitee
S
steve • couple • ca
9
2026-03-11 • via Nuitee
R
Rosemay • family_with_children • ph
7
2026-03-10 • via Nuitee
V
Victor • couple • ca
8
The staff were very pleasant from the check in/out person, to the cleaning staff, to the maintenance man. The resta
Pros:

-We arrived 2 hours before check in and they had our room ready for us. The check in/out attendants were very friendly and professional
-The property was cozy and clean
-The room was nice and the queen size bed was very comfortable
-The room had a tea kettle and kurid coffee maker and a small fridge.
-There was a restaurant on site called Carlitos that was open 5pm-11pm and the pizza and poutine was very good and the service was also very good.

Cons:

-Parking was an issue to find around the outside of the hotel but there was parking underground of the hotel for a daily fee and availability.
-walking from the hotel to downtown was a ways. On nice days it is a nice walk but on days that are cold and windy, the walk would be terrible.

2026-03-10 • via Nuitee
G
Gunnar • couple • no
8
2026-03-09 • via Nuitee
O
Omar • solo_traveller • ca
5
Pros:

Location

Cons:

very old hotel

2026-03-09 • via Nuitee
J
Jonathan • family_with_children • ca
10
2026-03-06 • via Nuitee
K
Kennedy • extended_group • au
8
2026-03-06 • via Nuitee
A
Andreas • family_with_children • ca
1
Pros:

Nothing, service was terrible and annoying!

Cons:

All of it.

2026-03-06 • via Nuitee
M
Michael • extended_group • ca
10
2026-03-05 • via Nuitee
R
Rafael • family_with_children • br
9
Pros:

Tamanho do quarto, e comodidades do quarto e do hotel

2026-03-05 • via Nuitee
M
Maria • solo_traveller • ca
8
2026-03-02 • via Nuitee
V
Vitali • solo_traveller • ca
9
2026-03-01 • via Nuitee
J
JONATHAN • family_with_children • us
9
Pros:

Great staff. Easy check in, comfort, location. Ski storage

Cons:

No breakfast. No fitness.

2026-03-01 • via Nuitee