Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Hot tub/Jacuzzi
Sauna
Ski storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Clean and tidy rooms
Cons:
Issues with temperature in sauna and steam room
Poor food quality

Categories

Cleanliness
8.44
The place was really clean and tidy, especially the room.
Service
8.91
Staffs are very approachable but demonstrated some arrogance.
Location
9.45
Excellent location, close to downtown and the shopping strip.
Room Quality
8.4
Comfy beds, but improvement needed on amenities.
Amenities
7.93
Not all amenities worked as expected; sauna and steam room issues.
Value for Money
7.89
Basic value; perceived as overpriced for the service and amenities offered.
Food and Beverage
6.94
Restaurant food was terrible, and service was slow.
Overall Experience
8.41
Overall, it was a fantastic stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Luxurious Amenities
Indulge in relaxation at our hotel with a hot tub, steamroom, and sauna. Unwind after a day of adventure in Banff.

Delicious Dining Options
Savor a variety of delectable dishes at Carlito's Pizzeria, from mouthwatering pizzas to hearty burgers and fresh salads.

Convenient Facilities
Enjoy 24-hour front desk service, luggage and ski storage, and more. Your comfort and convenience are our top priorities.

Experience the ultimate stay in Banff at The Banff Inn. Book now to secure your unforgettable getaway.

Important information:

Please note, the property does not accept debit cards or pre-paid credit cards as a method of payment. A valid credit card is required at the time of booking. The hotel reserves the right to pre-authorize at least the first night's rate for validation purposes prior to the guest's arrival.

Children up to 12 years old stay free of charge in existing beds. Children older than 12, it will be charged CAD $15 per night.

A children's playpen is available free of charge upon request.

Please note there may be limited access to amenities and facilities until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20.95 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 2624 reviews
Cleanliness: 8.44
Service: 8.91
Location: 9.45
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 6.94
Overall Experience: 8.41
A
Andreas • family_with_children • ca
1
Pros:

Nothing, service was terrible and annoying!

Cons:

All of it.

2026-03-06 • via Nuitee
K
Kennedy • extended_group • au
8
2026-03-06 • via Nuitee
J
Jonathan • family_with_children • ca
10
2026-03-06 • via Nuitee
M
Michael • extended_group • ca
10
2026-03-05 • via Nuitee
R
Rafael • family_with_children • br
9
Pros:

Tamanho do quarto, e comodidades do quarto e do hotel

2026-03-05 • via Nuitee
M
Maria • solo_traveller • ca
8
2026-03-02 • via Nuitee
J
JONATHAN • family_with_children • us
9
Pros:

Great staff. Easy check in, comfort, location. Ski storage

Cons:

No breakfast. No fitness.

2026-03-01 • via Nuitee
V
Vitali • solo_traveller • ca
9
2026-03-01 • via Nuitee
W
Woodin • family_with_children • us
9
Pros:

Location. Hot tub and sauna were very clean and worked properly. Restaurant was awesome, staff were great and rooms were perfect.

Cons:

We were across from some what i figured were employee doors and it was loud till about 9 pm ish.

2026-02-26 • via Nuitee
V
victoria • couple • ca
9
Pros:

La comodidad de las camas, maravillosas

Cons:

El baño, específicamente al tirar la cadena, no funcionaba del todo bien

2026-02-24 • via Nuitee
Y
YUN • solo_traveller • ca
6
2026-02-23 • via Nuitee
N
Nerline • family_with_children • ca
10
Pros:

Le lit était très confortable les gens bien insonorisés accès facile pour le centre-ville

Cons:

Le fait qu'il y avait un restaurant qui a fait uniquement de la pizza j'aurais voulu manger d'autres choses mais malheureusement ce n'était pas possible

2026-02-11 • via Nuitee
G
Grace • extended_group • ca
10
2026-02-10 • via Nuitee
R
Riley • couple • au
10
2026-02-09 • via Nuitee
M
Mansi • extended_group • ca
10
2026-01-31 • via Nuitee
L
LISA • solo_traveller • gb
10
2026-01-30 • via Nuitee
M
Maclaris • family_with_children • ar
9
Muy lindo lugar
Pros:

Todo mi cuarto era muy cómodo y calentito

Cons:

No tienen caja de seguridad el la habitación lo único que critico

2026-01-29 • via Nuitee
R
Richard • family_with_children • au
8
A solid stay that worked well for us.
Pros:

The location was ideal in that it was far enough out of town to find free parking really easily, but not so far you couldn’t walk into town. The pizza restaurant was way better than expected.

Cons:

The rooms were a tiny bit smaller than expected. They need to sort the breakfast situation out. Having to go to another hotel for an overpriced egg on toast is a bit ridiculous for a hotel trying to be taken seriously as more than a glorified motel. Certainly for the price.

2026-01-29 • via Nuitee
M
MUKESH • couple • in
10
2026-01-27 • via Nuitee
L
Laurence • extended_group • ca
9
temps de qualité entre amis
Pros:

emplacement, confort des lits, qualité prix

Cons:

pas de cuisine dans la suite

2026-01-26 • via Nuitee