Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Hotels
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Staybridge Suites
7.4 (727 reviews)
1300 Carter Street , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Delicious breakfast
Cons:
Cleanliness issues
Maintenance problems
Overcrowded amenities

Categories

Cleanliness
5.29
There were concerns about cockroaches and mold, impacting the perceived cleanliness significantly.
Service
8.26
Most staff members were apologetic and polite, providing satisfactory service.
Location
8.8
Multiple reviews praised the hotel's convenient location.
Room Quality
6.75
Mixed sentiments with some mentioning rooms were comfortable, but one cited issues with hot temperatures and maintenance.
Amenities
6.28
Amenities like the hot tub were criticized for being overcrowded and towels were reportedly unavailable.
Value for Money
7.24
For the price, many felt it did not meet expectations due to various issues.
Food and Beverage
8.79
Breakfast received positive mentions, indicating good food quality.
Overall Experience
7.76
General experience varied; positive stays mentioned but significant complaints were also noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 09:38

Property Description

Enjoy all the comforts of home, including full kitchens and a free daily hot breakfast at this downtown Chattanooga, Tennessee hotel, situated near popular sites including Finley Stadium.

24-Hour Fitness Center and On-Site Convenience Store
Start the day with a workout or grab a snack at our convenient store.

Outdoor Barbecue Grills and In-Room DVD Players
Enjoy a barbecue under the stars or have a cozy movie night in your room.

Nearby Attractions and Pet-Friendly Accommodations
Explore local museums and universities, and bring your furry friend along for the trip.

Don't miss out on a memorable stay - book your room at Staybridge Suites Chattanooga Downtown-Convention Center today!

Important information:

For guests bringing pets, a nonrefundable pet fee is required upon arrival. Please contact the property for more details.

When traveling with pets, please note that a nonrefundable extra charge of US$75 per stay applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 727 reviews
Cleanliness: 5.29
Service: 8.26
Location: 8.8
Room Quality: 6.75
Amenities: 6.28
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 7.76
R
Renea • solo_traveller • us
10
2026-01-31 • via Nuitee
K
Kiran Kumar • extended_group • us
8
2026-01-22 • via Nuitee
S
Stephen • couple • us
8
2026-01-20 • via Nuitee
M
Marc • couple • us
3
Bad experience
Pros:

Most staff members were apologetic and polite, good location. Nothing else.

Cons:

Staff were fine, decent / convenient location, but out of control kids taking over the entire lobby / “hogging” the pool and hot tub area. There needs to be a time limit on the hot tub or it needs to be opened 24/7 so adults can actually use it, not just kids. I booked a room at this location because of the fact that it had an indoor pool / hot tub, and it was criminally overcrowded by the same children / teenagers from open until close and staff did not ask them to settle down or that there time was up even once. Very rude / disrespectful guests, I honestly felt bad for the front desk team members. Additionally, the rooms toilet would not flush from the point of checking in(room # 230) and we had to go up and downstairs throughout our stay to use the lobby restroom. I really honestly wanted to enjoy the property and my stay, but frankly, it was terrible. Would not and won’t recommend to anyone.

2026-01-20 • via Nuitee
M
Mrs.Cooper • family_with_children • us
8
2026-01-19 • via Nuitee
D
David • extended_group • us
8
2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
8
2026-01-19 • via Nuitee
S
Stacy • family_with_children • us
5
meh
Pros:

that there was a breakfast.

Cons:

food area to small for alot of people. guest was able to see what the kitchen staff was doing, maybe no door to seperate. there wasnt enough food, running low on a lot of hot breakfast.
the drink machine ran out of ice, was letting guests get ice out of one bucket, some putting used cups in bucket to scup up ice. no even sanitary.

2026-01-19 • via Nuitee
J
Jack • couple • us
6
Cons:

Fridge didn’t work
Bathroom smelled like cigarettes

2026-01-19 • via Nuitee
T
Tabetha • family_with_children • us
6
2026-01-19 • via Nuitee
J
Jamyra • family_with_children • us
5
If I didn’t order off bookingi feel like my stay would have been better but sincei ordered off booking they just put me
Pros:

The amenities

Cons:

Their were roaches and my ac didn’t work

2026-01-19 • via Nuitee
J
Jared • family_with_children • us
2
Pros:

The proximity to the convention center was the main benefit. The staff was friendly.

Cons:

The hotel had a terrible smell. The room was not very clean with lots of dust and hair in on the floor. The halways were extremely hot and uncomfortable. Our refrigerator was leaking water on the floor. The hardware on our door was is disrepair which made it very difficult to open and close our door. We submitted a maintenance request and nothing was done to fix the issues while we were there.

2026-01-19 • via Nuitee
M
Michael • extended_group • us
6
Pros:

Breakfast was pretty good. not great but definitely glad it was there. Plenty of it available. Wish it had more fruit available

Cons:

the elevators were slow/ inoperable

2026-01-19 • via Nuitee
K
Karen • family_with_children • us
10
Excellent
Pros:

All the people were really nice and helpful.

Cons:

Breakfast was good ,but no waffles and they ran out of items before breakfast time was over.

2026-01-19 • via Nuitee
J
Jeff • solo_traveller • us
7
Pros:

Ok

2026-01-19 • via Nuitee
B
Bryan • family_with_children • us
2
Cons:

The bed was very uncomfortable, mouse poop in the cabinet,the microwave was dirty on the outside,A used wine bottle in the fridge! The room had a smell

2026-01-19 • via Nuitee
R
Rebecca • family_with_children • us
8
Get the 2 bedroom!
Pros:

We loved they offered a 2 bedroom option for our large family. Location is fantastic! We could walk to almost everything. We will be back.

Cons:

Like most hotels cleanliness is questionable. We had a kitchenette with dishes. One of the cups still had lipstick on it. I washed it in the sink and all is well.

2026-01-15 • via Nuitee
C
Christine • family_with_children • us
1
Would not stay there again.rude staff.
Cons:

I had disputes on the room costs. They said it was a booking.com issue. No help at all.

2026-01-15 • via Nuitee
V
Veronica • extended_group • us
10
Pros:

Thank you for accommodating my friends and I were putting rooms right next to each other for the Iron Man race

Cons:

All the pillows in our room were pretty bad. I think they all need to be replaced.

2026-01-15 • via Nuitee
J
Jami • family_with_children • us
10
Had a lovely time. Both Robert and the Young lady on night shift Tuesday and I did not catch were ve
Pros:

The workers there were all great. Also the hot tub was nice

Cons:

Parking was expensive

2026-01-12 • via Nuitee