Hotel Saddleback Los Angeles - Norwalk

There were roaches in the bathroom and the shower wasn’t clean and the trash can still had trash from the last person

Rude customer services

There was a minor inconvenience in that the bathroom had a broken exhaust fan. Not a big deal, but some people like to evacuate the odor and have the sound from the fan camouflage their bathroom time. Secondly, when we tried to get in the room, our second night The keys would not work. It was close to midnight and I had to make two trips back down to the front desk, which was on the opposite end of the property before I got the right key card. Once I got in the room, there had been no maid service and we had no clean towels. I called the front desk and it was now after midnight and there was no housekeeping on staff to bring any towels. Fortunately, a security person came to make sure we got in our room, and that person went into a vacant room here our roomand got us towels. Finally, all but one of the multiple entrances to the property were open, and it was pretty inconvenient to have to come in from an odd direction and or make u turns, etc. To get into the only gate that was open.I would never stay here again, and never recommend Hotel Saddleback.

I liked that they were very helpful and it’s be try clean and calm, not loud and chaotic rooms are nice and comfortable. I didn’t see a vending machine or snack options that would have been nice. Acess to water bottles I didn’t see that. Prices a little high but it’s not a motel so I understand, inflation. Everything else perfect staff friendly and room and Tv work fine.

The room was not clean, smelled like smoke, the bed was very uncomfortable, you could feel the springs of the mattress, there were hairs on the sheets and pillows, as well as something sticky on the floor it was soo disgusting. I asked to be moved to another room it was a little bit better. Only redeeming thing was the staff they were nice but never again.

the one major problem we had no cold water even after telling them no ice at all entire prperty i had to stay second nite i asked if there would be discount because of the 2 prblems. they said call hotel manager never got back to me. and call 800 constant machine please email back or call 562 228 2066

Good location,nice size pools.

Stayed here a few times now and it’s always a wonderful experience! The office staff is very nice and helpful. The property is clean and has nice amenities. It has always been a peaceful and serene visit every time. Would definitely recommend!!

Bathroom old, tv so small
Hair dryer didn’t work, jacuzzi jets not working, food at the bottom of jacuzzi

The staff is not helpful and rude.they had alot of empty rooms we came as family and requested rooms to eachother and they refused. The toilet was clogged so they removed me to a room on the same floor. The TV didn’t work, but I stayed since we weren’t really gonna be in the room. The pool is disgusting. You’re swimming and bleach with sweat. The water is literally salty.

Neat

Do not stay here. We had 3 rooms for three nights and as soon as we walked in we turned around and left. First room had bugs

-

The hotel was a bed to sleep in. Room was older beat up furniture. The A/C was off and room was hot which took awhile to cool and quiet noise. The room deposit for possible damage was odd. I took pictures of the room to make sure I was charged for nothing. Wouldn't stay there again.

Bug infested hotel

not all the room were the same quality

Excellent customer service

Property was great, clean pool, front desk staff were very accommodating.

No microwave or rifrigerator, the carpet was extremly filthy that it left the bottom of ur feet black, the curtains smelled like cigarettes and the blankets look dirty n for the price i was appalled but did not have time to go looking for another we had just arrived from baja california for my brothers funeral n viewing. Im repoeting to the better business bureau for my refund i videoed all.

L