Landmark Hotel Dallas - Addison

Hotels
•
RocketFuel (FR)
7.6 (425 reviews)
14975 Landmark Boulevard , Addison , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Room maintenance concerns

Categories

Cleanliness
6.31
Several complaints about cleanliness, including stains and bugs in the room.
Service
8.78
Staff were generally friendly and accommodating, despite some issues.
Location
8.32
Location mentioned positively; convenient for visiting nearby attractions.
Room Quality
6.77
Mixed reviews on room quality; several reports of issues with cleanliness and maintenance.
Amenities
7.3
Amenities like breakfast and pool rated positively, but maintenance concerns noted.
Value for Money
7.76
Good value for the price but had significant cleanliness issues.
Food and Beverage
7.81
Breakfast was better than expected with good variety.
Overall Experience
7.78
General sentiment is mixed; positive staff interaction but significant issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:23

Property Description

Convenient Location
Located just 2 miles from Galleria Dallas Mall and a short drive from Texas Stadium, Best Western PLUS Addison Hotel offers easy access to popular attractions.

Comfortable Accommodations
Enjoy a cozy stay in rooms equipped with a microwave, refrigerator, and coffee maker. Select rooms even feature a convenient seating area for relaxation.

Great Amenities
Take advantage of the outdoor pool, free WiFi, business center, gym, and complimentary deluxe breakfast with a variety of options to start your day right.

Book your stay at Best Western PLUS Addison Hotel now for a perfect blend of comfort and convenience.

Important information:

Lobby renovations are expected to be completed by the end of March. Guests must be 21 years of age or older to make a reservation at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 425 reviews
Cleanliness: 6.31
Service: 8.78
Location: 8.32
Room Quality: 6.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 7.81
Overall Experience: 7.78
U
Ugochukwu • solo_traveller • us
9
2026-01-29 • via Nuitee
T
Thomas • family_with_children • us
5
2026-01-28 • via Nuitee
K
Kimberly • solo_traveller • us
7
Pros:

The renovation was much needed.

Cons:

Weather uncle inclement, so no staff available to clean anything.

2026-01-26 • via Nuitee
R
Ronal • solo_traveller • us
8
2026-01-26 • via Nuitee
C
Cheryl • family_with_children • us
8
Very bad
Cons:

Staff vert rude. Breakfast was a joke. There was no silverware, juice, milk, yogurt, fruit, or beagles. Had no maid service when asked for the sheets to be changed. Front desk called my room and told me i had to clean up the room myself and to jot return to the hotel every again.

2026-01-26 • via Nuitee
B
Biolife • couple • us
10
2026-01-26 • via Nuitee
U
Ugochukwu • solo_traveller • us
8
2026-01-23 • via Nuitee
M
Malik • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Kimberly • couple • us
5
Great location. Good staff. Needs to be cleaner.
Pros:

Location and staff

Cons:

The room wasn’t completely clean , had to go buy Clorox to clean jacuzzi and tub. Towels had stains. Ants in room from chips. Room located at the back door and people coming in and out.

2026-01-19 • via Nuitee
K
Katie • family_with_children • us
7
Overall it was enjoyable.
Pros:

Most of the staff was nice. The property was centrally located to everything we wanted.

Cons:

We had a situation in the pool twice were a child was with an underage sibling swimming while the parent stayed in their room on the second floor with the window open. This young child was jumping on people in the pool, dragging around the life ring. He jumped on my niece and the rope of the life ring wrapped around my youngest daughter. The manager was brought out both times. The first time they left the pool before she arrived, the second time she spoke with the children about behavior, told my sister the young boy was autistic and didn’t understand when we asked him not to do things. But nothing else was done. They continued to let the behavior happen. The young boy also went into the hotel alone.

2026-01-19 • via Nuitee
U
Uyi • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Myra • solo_traveller • us
6
Have your staff at all levels to be as accommodating as possible without confusion.
Pros:

The price on Booking.com. The hotel was clean and the second day staff were very accommodating.

Cons:

My first night stay Aug. 1 the need for an ironing board was requested. When I ask for one I was told there was one in every room, when I advised that I didn't have one in my room but needed one the night clerk advised me to return to the desk after 8 pm to ask his replacement for one because he did not know where they were. Upon coming back after 8 the same night clerk was still there. I need it for the next early morning event but never receive a it. They could have got one from a vacate room since the young lady was so sure that every room had an ironing board as she so confidently shared with me.

2026-01-19 • via Nuitee
B
Brittany • family_with_children • us
4
Pros:

Nice staff comfortable rooms

Cons:

Smelled like weed through the whole motel inside and out and i had my kids with me

2026-01-18 • via Nuitee
J
Jacqueline • solo_traveller • us
9
2026-01-17 • via Nuitee
J
Jimmy • solo_traveller • us
10
Overall clean space and excellent location
Pros:

Renovation

Cons:

Front desk needs a better person that can Identify the room was prepaid on booking app

2026-01-16 • via Nuitee
N
Norman • solo_traveller • us
8
All good
Pros:

All good

2025-12-30 • via Nuitee
D
Dixon • couple • us
8
Pros:

Good

Cons:

Good

2025-12-27 • via Nuitee
D
Dixon • couple • us
8
Pros:

Everything

Cons:

No complaints

2025-12-26 • via Nuitee
A
Albert • couple • us
7
2025-12-09 • via Nuitee
A
Antoinette • solo_traveller • us
10
2025-12-04 • via Nuitee