Holiday Inn Express Southampton M27 Jct7 by IHG

Hotels
•
Holiday Inn Express
8.6 (262 reviews)
Botley Road, West End, Southampton, England, SO30 3XA , Southampton , GB
44-238-0606060

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Picnic area
Elevator
Conference space
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Great location
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
8.1
The room cleanliness was frequently criticized, with mentions of dirty rugs and overall poor maintenance.
Service
9.6
Reviewers consistently praised the staff for their helpfulness and friendliness.
Location
9.1
Located conveniently for cruise departures and accessible public transport.
Room Quality
7.6
Rooms were described as small, dark, and some needed cleaning and updating.
Amenities
8.6
Basic amenities available, but there were complaints about the limited restaurant menu.
Value for Money
8.1
Several reviews mentioned the hotel as overpriced given the quality and condition.
Food and Beverage
8.6
Breakfast received positive notes for quality, but there were issues with selection.
Overall Experience
9.1
Overall satisfactory experience despite some criticisms; many trusted the staff and found it adequate for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:46

Property Description

Conservatory Restaurant and Bar/Lounge - Enjoy a delicious meal and your favorite drink at our on-site restaurant and lounge.

Meeting Space and Conference Facilities - Host successful events with our 742 square feet of conference space and 2 meeting rooms.

Convenient Location - Situated in the suburbs, enjoy easy access to popular attractions like the University of Southampton and Mayflower Theatre.

Book your stay today and experience all this and more at Holiday Inn Express Southampton M27 Jct7, an IHG Hotel.

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 17

See all policies

Location

Guest Reviews

8.6
Based on 262 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 9.1
P
Pauline
10
Short stay hotel
Pros:

From checking in to checkout the service was excellent. In particular Gemma on reception was very helpful. Very busy hotel with a lot of children staying. As long as you don’t mind noise in the restaurant area it’s an ideal hotel for staying over for one night.

2025-10-12 • via Nuitee
J
Jenny • family
8
Pros:

The parking could be better, always difficult to park. I don’t think you should have to park when you are staying at hotel.The room was clean but could do with a refurb. Breakfast could have been better (no bacon available )

2025-10-12 • via Nuitee
S
Shane • partner
6
Pros:

Parking at hotel was atrocious. Paid £7 to park car on a kerb in the car park as no spaces available. Will not book this hotel again due to the poor parking availability. Breakfast was nice albeit a bit chaotic as the food area is quite small.

2025-10-12 • via Nuitee
C
Christopher (Stan)
6
Pros:

Room all OK. Parking not great having to pay and not able to find a parking space not ideal. I counted up to 6 cars not able to park in parking bays.

2025-10-12 • via Nuitee
A
Ann
10
Pros:

We enjoyed a very warm and friendly welcome. Our room was spotlessly clean and very comfortable. We liked the simple but delicious, hot and quickly served dinner menu. Breakfast was self service so again quick and hot and very tasty which suited us as we were keen to eat and get on our way. On arriving home I realised that I had left some belongings in the room, after a quick call to the hotel these were posted to me within a couple of hours and at a very reasonable cost. we were a mum and teenage daughter travelling but I would say that the hotel has a great, slightly separate, dining area for families with young children which had toys, high chairs and a tv showing Peppa Pig. I really would highly recommend this hotel.

2025-10-10 • via Nuitee
C
Carolyn • partner
8
Pros:

Good hotel to stay in prior to our cruise. Our room was quite small but we made it work. On site restaurant was very good, and breakfast included with our stay was pretty good. Over all would not hesitate to stay here again.

2025-10-07 • via Nuitee
E
Eric
10
Pros:

All ok

2025-10-07 • via Nuitee
E
Edward
6
Pros:

I

2025-10-06 • via Nuitee
A
Anthony • partner
6
Pros:

Hotel needs a refurb. Breakfast was awful. Tiny area of service for the number of people.

2025-10-05 • via Nuitee
B
Brent • partner
6
Pros:

This was sub par for a typical holiday inn. I’ve stayed at many holiday inns through the works and this one I felt was below their normal standard.

2025-10-04 • via Nuitee
P
Pauline • partner
10
Pros:

Bathroom needed a bit of an upgrade but clean

2025-10-04 • via Nuitee
J
Justin
8
Pros:

Easy stay. Quick check in. Food was ok. Free breakfast was better than most

2025-10-01 • via Nuitee
A
Alan
10
Pros:

Nothing of note

2025-10-01 • via Nuitee
P
Peter • partner
10
Pros:

Eileen On reception made our check a delight she is so friendly helpful and bubbly it was a pleasure.
My only criticism of the property is that it is too warm we tried sleeping with the window open but the noise from the air conditioning units below was too much.

2025-09-29 • via Nuitee
A
ARLENE • partner
10
Pros:

The rooms were very clean the service was the best I have ever had they went out of their way for everything. Rooms are small but all I really needed before our cruise. GREAT STAFF

2025-09-28 • via Nuitee
C
Chris
10
Pros:

2025-09-27 • via Nuitee
G
Gilberto
10
Pros:

Very good,staff nice

2025-09-27 • via Nuitee
J
joan
6
Pros:

.

2025-09-26 • via Nuitee
J
Joan
8
Pros:

A good night’s sleep: quiet room, comfy bed and warm duvet plus excellent blackout curtains!

2025-09-26 • via Nuitee
V
Vicki
10
Pros:

Front desk helpful

2025-09-26 • via Nuitee