Holiday Inn Express Southampton M27 Jct7 by IHG

Hotels
•
Holiday Inn Express
8.4 (262 reviews)
Botley Road, West End, Southampton, England, SO30 3XA , Southampton , GB
+44 23 8251 4000

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Pets allowed

Facilities

Elevator
Conference space
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Use of nearby fitness center (discount)
Parking (limited spaces)
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful reception staff (named individuals praised)
Rooms described as clean and comfortable by many guests
Good, hot and quickly served breakfast for several reviewers
Convenient for one-night stays and pre-cruise accommodation
Quick check-in and responsive service (lost items returned promptly)
On-site restaurant with simple, tasty options
Cons:
Poor parking availability and paid parking charge
Small, tired rooms needing refurbishment and occasional poor lighting
Breakfast/service area too small and chaotic at busy times
Occasional missing breakfast items (reported no bacon)
Some noise from nearby roads or external air-conditioning units
Reports of stained rugs or a dark/dirty room in isolated cases

Categories

Cleanliness
9.3
Many reviewers described rooms as spotlessly clean and staff returning lost items quickly, though a few reports mention stained rugs and one comment about a dark/dirty room.
Service
10
Repeated praise for reception staff (named staff like Gemma and Eileen), quick check-in and helpful, friendly service; several guests said staff went out of their way to help.
Location
7.8
Convenient for pre-cruise stays and short overnight stays, but some guests noted road noise and external AC noise when windows were open.
Room Quality
7
Multiple mentions of small, tired rooms needing refurbishment, bathroom upgrades and at least one report of a stained/poor-condition rug and poor lighting in rooms.
Amenities
6.5
Parking availability was a frequent complaint (paid parking, lack of spaces); breakfast service area considered too small/chaotic by several guests.
Value for Money
9
Generally seen as good value for a one-night/cruise stay with included breakfast and reasonable restaurant prices, though paid parking reduced perceived value for some guests.
Food and Beverage
7.6
Mixed feedback: many described breakfast as hot, tasty and quick, and dinner as simple and good, but others reported chaotic service areas, limited space and occasional missing items (e.g., no bacon).
Overall Experience
10
Overall very positive impressions driven by excellent, friendly service and generally clean, comfortable rooms; ideal for short stays despite parking, occasional noise and some tired room elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Conservatory Restaurant and Bar/Lounge - Enjoy a delicious meal and your favorite drink at our on-site restaurant and lounge.

Meeting Space and Conference Facilities - Host successful events with our 742 square feet of conference space and 2 meeting rooms.

Convenient Location - Situated in the suburbs, enjoy easy access to popular attractions like the University of Southampton and Mayflower Theatre.

Book your stay today and experience all this and more at Holiday Inn Express Southampton M27 Jct7, an IHG Hotel.

Important information:

  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 17

See all policies

Location

Guest Reviews

8.4
Based on 262 reviews
Cleanliness: 9.3
Service: 10
Location: 7.8
Room Quality: 7
Amenities: 6.5
Value for Money: 9
Food and Beverage: 7.6
Overall Experience: 10
P
Pauline
10
Short stay hotel
Pros:

From checking in to checkout the service was excellent. In particular Gemma on reception was very helpful. Very busy hotel with a lot of children staying. As long as you don’t mind noise in the restaurant area it’s an ideal hotel for staying over for one night.

2025-10-12 • via Nuitee
J
Jenny • family
8
Pros:

The parking could be better, always difficult to park. I don’t think you should have to park when you are staying at hotel.The room was clean but could do with a refurb. Breakfast could have been better (no bacon available )

2025-10-12 • via Nuitee
S
Shane • partner
6
Pros:

Parking at hotel was atrocious. Paid £7 to park car on a kerb in the car park as no spaces available. Will not book this hotel again due to the poor parking availability. Breakfast was nice albeit a bit chaotic as the food area is quite small.

2025-10-12 • via Nuitee
C
Christopher (Stan)
6
Pros:

Room all OK. Parking not great having to pay and not able to find a parking space not ideal. I counted up to 6 cars not able to park in parking bays.

2025-10-12 • via Nuitee
A
Ann
10
Pros:

We enjoyed a very warm and friendly welcome. Our room was spotlessly clean and very comfortable. We liked the simple but delicious, hot and quickly served dinner menu. Breakfast was self service so again quick and hot and very tasty which suited us as we were keen to eat and get on our way. On arriving home I realised that I had left some belongings in the room, after a quick call to the hotel these were posted to me within a couple of hours and at a very reasonable cost. we were a mum and teenage daughter travelling but I would say that the hotel has a great, slightly separate, dining area for families with young children which had toys, high chairs and a tv showing Peppa Pig. I really would highly recommend this hotel.

2025-10-10 • via Nuitee
C
Carolyn • partner
8
Pros:

Good hotel to stay in prior to our cruise. Our room was quite small but we made it work. On site restaurant was very good, and breakfast included with our stay was pretty good. Over all would not hesitate to stay here again.

2025-10-07 • via Nuitee
E
Eric
10
Pros:

All ok

2025-10-07 • via Nuitee
E
Edward
6
Pros:

I

2025-10-06 • via Nuitee
A
Anthony • partner
6
Pros:

Hotel needs a refurb. Breakfast was awful. Tiny area of service for the number of people.

2025-10-05 • via Nuitee
B
Brent • partner
6
Pros:

This was sub par for a typical holiday inn. I’ve stayed at many holiday inns through the works and this one I felt was below their normal standard.

2025-10-04 • via Nuitee
P
Pauline • partner
10
Pros:

Bathroom needed a bit of an upgrade but clean

2025-10-04 • via Nuitee
J
Justin
8
Pros:

Easy stay. Quick check in. Food was ok. Free breakfast was better than most

2025-10-01 • via Nuitee
A
Alan
10
Pros:

Nothing of note

2025-10-01 • via Nuitee
P
Peter • partner
10
Pros:

Eileen On reception made our check a delight she is so friendly helpful and bubbly it was a pleasure.
My only criticism of the property is that it is too warm we tried sleeping with the window open but the noise from the air conditioning units below was too much.

2025-09-29 • via Nuitee
A
ARLENE • partner
10
Pros:

The rooms were very clean the service was the best I have ever had they went out of their way for everything. Rooms are small but all I really needed before our cruise. GREAT STAFF

2025-09-28 • via Nuitee
C
Chris
10
Pros:

2025-09-27 • via Nuitee
G
Gilberto
10
Pros:

Very good,staff nice

2025-09-27 • via Nuitee
J
joan
6
Pros:

.

2025-09-26 • via Nuitee
J
Joan
8
Pros:

A good night’s sleep: quiet room, comfy bed and warm duvet plus excellent blackout curtains!

2025-09-26 • via Nuitee
V
Vicki
10
Pros:

Front desk helpful

2025-09-26 • via Nuitee