Hotel Elms Christchurch, an Ascend Collection Hotel

Hotels
Ascend Collection
8.7 (1644 reviews)
456 Papanui Road , Christchurch , nz

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Convenient location
Good amenities
Cons:
Issues with room decor
Some food quality concerns
Uncomfortable bed in one review

Categories

Cleanliness
8.59
Several reviews noted cleanliness positively, but some rooms had issues like a broken toilet seat.
Service
9.26
Staff were consistently praised for being friendly and helpful.
Location
9
Convenient location close to food options and attractions, with some concerns about accessibility.
Room Quality
8.45
Mixed reviews, with some rooms described as tired or uncomfortable.
Amenities
8.78
Amenities such as on-site restaurant and complimentary drinks were well received.
Value for Money
8.74
Generally considered good value, though some felt prices were high for certain offerings.
Food and Beverage
7.79
Feedback indicated mixed satisfaction with restaurant food, particularly desserts.
Overall Experience
8.96
Most reviews were positive about the experience, expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:41

Property Description

Convenient Location
Hotel Elms Christchurch boasts free WiFi and is conveniently located near Northlands Mall, offering 150 shops and entertainment options. Explore nearby attractions like Canterbury Museum and Horncastle Arena.

Meeting Facilities
With 2 meeting rooms accommodating up to 250 guests, this hotel is perfect for events and conferences. Enjoy on-site dining at the restaurant and relax in well-equipped guest rooms featuring modern amenities.

Accessible Amenities
Guests can make use of laundry facilities, internet kiosk, and airport shuttle service. Whether visiting for leisure or business, Hotel Elms Christchurch ensures a comfortable stay with easy access to key destinations.

Book your stay at Hotel Elms Christchurch for a memorable experience in Christchurch, New Zealand.

Important information:

Please note that there is a 2% surcharge when you pay with a credit card.

When booking more than 4 or more rooms, different policies and additional supplements may apply.

Renovation work is done from 08:30 to 17:00 daily. The lobby, restaurant and some rooms are under renovation.

Please note that construction work is going on nearby and some rooms may be affected by noise.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CHC

Location

Guest Reviews

8.7
Based on 1644 reviews
Cleanliness: 8.59
Service: 9.26
Location: 9
Room Quality: 8.45
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
E
Elizabeth couple nz
8
It was nice, but not amazing.
Pros:

Lovely hotel. Comfy beds and friendly staff.

Cons:

We booked our room months ago and our friends who had booked far more recently had a refurbished room that was much nicer. The lighting was very bright with no lamps to soften the atmosphere. Coffee was a kettle and instant powder whereas our friends had a Nespresso machine.

2026-08-30 via Nuitee
J
Jim couple nz
7
2026-08-30 via Nuitee
G
Gina couple nz
10
Enjoyable
Pros:

Clean modern

2026-08-27 via Nuitee
J
Janet couple nz
10
Enjoyed our stay
Pros:

Fantastic staff and good sized room. Could walk to the local gym for a session and having the bar attached to the Hotel made life easy for dinner and breakfast

Cons:

Our bed wasn’t very comfortable.

2026-08-27 via Nuitee
I
Ian solo_traveller au
10
2026-08-24 via Nuitee
K
Keegan Smith couple au
10
Excellent stay in a convenient location.
Pros:

The room was spacious, clean and well maintained. The bathroom was well lit and the shower had 2 modes, which was nice.

Cons:

The 2 modes in the shower did not function perfectly and there was a noticeable drip that came from the shower at times.

2026-08-20 via Nuitee
S
Sammy solo_traveller nz
10
2026-08-19 via Nuitee
A
Angelo couple au
10
2026-08-16 via Nuitee
M
McIntyre couple au
10
2026-08-16 via Nuitee
A
Angela couple nz
10
2026-08-15 via Nuitee
T
Trevor solo_traveller nz
8
Pros:

Around very good

Cons:

Food needs attention

2026-08-13 via Nuitee
S
Sarah couple nz
6
Fantastic staff
Pros:

While the inside was clean you could tell it hadn't neen used in a while outside had smoke butts in a pot and spider cobwebs like it hadn't been cleaned in a very long time and one dead plant

Cons:

having to pay for Netflix not enough sugar or coffee a cold bathroom

2026-08-12 via Nuitee
R
Rashmi solo_traveller in
7
2026-08-12 via Nuitee
G
Gina couple nz
10
2026-08-10 via Nuitee
F
Fernandez solo_traveller au
10
Relaxing and enjoyable.
Pros:

Great position with a restaurant and the food was divine. Staff helpful, friendly and efficient.

2026-08-10 via Nuitee
J
Janet couple nz
8
Very good and very handy to Te Ora Hou.
Pros:

Location Very handy for what we needed

Cons:

All good

2026-08-07 via Nuitee
S
Sue couple nz
10
Excellent value.
Pros:

Staff very friendly. Restaurant menu value for money and good selection.
Bed extremely comfortable and room was really quiet.

2026-08-05 via Nuitee
R
Ryan family_with_children nz
10
2026-08-04 via Nuitee
E
Euro Roberto solo_traveller br
8
Pros:

Da falta de café da manhã como opção a ser incluída de forma acessível, na diária.

Cons:

O café da manhã era muito caro e mediano.

2026-08-02 via Nuitee
L
LAI FONG family_with_children mo
9
2026-08-02 via Nuitee