Cadillac Hotel & Beach Club, Autograph Collection

Good location and nice pool with an adults only section.

Great customer from everyone especially Adrian.

My friend and I booked two rooms for two nights, travelling a long distance and expecting to enjoy a pleasant weekend. However, upon arrival at Cadillac Hotel, we were informed that there was no availability for our confirmed reservations, despite the bookings having already been paid through a third party.
We were then advised that alternative accommodation would be arranged at another hotel. Although we were reluctant, we were reassured by the front desk manager, Mrs Ludy Gonzales, that the alternative hotel would be of the same standard or better and that both the hotel stay and Uber transportation would be covered at no extra cost. they gave us confirmation letter for the payments by them.
Unfortunately, when we arrived at the second hotel around 8:00 PM, we were told that we had been sent to the wrong location and should have gone to another branch. I then had to arrange and pay for another taxi myself to reach the third hotel.
When we finally arrived at the third hotel, the situation became even worse. Although we provided the letters given to us by Cadillac Hotel, we were still asked to provide credit cards as security until Cadillac Hotel arranged payment. We were then left waiting for over an hour while the issue was being handled, with our children exhausted and sleeping in the lobby. By that time, it was close to 11:00 PM.
To make matters worse, my husband’s credit card was later charged by the hotel we stayed because Cadillac Hotel had not settled the payment to the hotel they booked for us, despite earlier assurances that the payment had been arranged. Our friends’ room appears to have been paid, but our room was not.

I have tried several times to resolve this directly with Cadillac Hotel through Natasha Barbosa, Alexia Landry and Oscar Morales, but we have not received a proper explanation or refund from these people once they learned.This delay and lack of accountability are unacceptable ( a month already)
This entire experience was highly disorganised, stressful, and far below the standard expected from establishment. The lack of coordination, communication, and accountability from front desk management has caused us considerable inconvenience and costed us more than double.

Kayla at the pool was seriously amazing and made the whole experience so much better. She was super friendly, attentive, and always checking to make sure everyone had what they needed without being overbearing. You can tell she genuinely cares about guests and takes pride in her job. The pool area stayed clean, organized, and relaxing the entire time we were there. Small things like her positive attitude and great customer service really stood out and made our stay feel more welcoming. Definitely one of the highlights of the hotel experience. Thanks Kayla!

The pool side service was top notch! Kayla was so kind with amazing customer service!

I was part of a group for F1 that reserved 12 rooms. I called the front desk in the morning and told them I would be there around midnight since I was taking a late flight. The front desk said no problem and so was noted in the system as a late arrival. When I got to the hotel, there was a lobby full of very upset guests that were told there were no rooms. After waiting in line for thirty minutes, I was also told they didn’t have a room for me. Why was there only 1 employee working at the front desk trying to deal with this absolute mess. After over two hours, I finally got a room around 2:30am. I was told there weren’t enough housekeeping staff to clean the rooms and that’s why I had to wait two hours from midnight to 2:30am in the lobby. Then I heard the next day from an employee that the real reason I didn’t have a room is because they let Emirates airlines flight crews stay late in their rooms which should have been the rooms allotted to me and the other dozen guests in the lobby at 2am. Shame on you Cadillac hotel management. There was a family waiting for a room at 2am with two small children. There were multiple senior citizens waiting for rooms. I mean, how does this happen? Then I finally get to my room and use the bathroom and there is no soap at all in my room. That’s disgusting. Went to the pool the next day and no towels. Then went to the pool the next day and again no towels. There was a welcome gift that was supposed to be in my room upon arrival but it wasn’t in my room. I went to the front desk the next morning and the told me sorry they have no idea where the welcome gift was placed. I never got it but every other guests in our group received their welcome bag upon arrival in their room. Honestly hard to believe you don’t ask of there was anything you could do for me. Instead the staff didn’t say much at all and kind of acted like there weren’t any issues.

Absolutely unacceptable experience at Cadillac Hotel & Beach Club, Autograph Collection.

As an American Express Platinum Card Member, I booked this stay through Amex Travel expecting a reliable, premium experience. Instead, I received a last-minute call telling me the hotel could not accommodate me—even though my reservation was fully confirmed.

Being turned away like this is completely unacceptable, especially at a property that positions itself as part of the Autograph Collection. What made it worse was the lack of accountability: no proper explanation, no effort to relocate me to a comparable hotel, and no real support when I needed it most. I was left scrambling for a place to stay at the last minute.

This is basic hospitality failure. If you cannot honor confirmed reservations, you should not be taking them—especially from guests booking through premium channels like Amex.

Based on this experience, I would strongly caution others before booking here.

We were unaware that Miami Grand Prix weekend was taking place during the last week of April, which also happened to be our annual vacation. Despite that, we had carefully planned our trip in advance, including reservations for activities, restaurants, a club, and our stay at the Cadillac Hotel & Beach Club.
After finishing our cruise early in the morning, we arrived at the hotel around 11:00 AM to check in. We were told we were on a “priority list” and that we could use the hotel facilities while waiting. We spent time walking around, had lunch, and returned around 1:00 PM, only to be told that our room was still not ready. We then waited by the pool for several hours.
At 4:45 PM—well past the standard check-in time—we received a call from the hotel informing us that our reservation had to be canceled due to a broken AC in the room. We were also told the hotel was fully booked, and no alternative accommodations could be provided or further advisement.
This was incredibly frustrating and disappointing. Being informed at such a late stage left us with no options to secure another hotel during an extremely busy weekend. This situation could have been handled much better with earlier communication, which would have allowed us to make alternative arrangements and avoid having our vacation plans. Last-minute cancellation may have caused us to incur cancellation fees for our other reservations!

Not recommended!

Sharaynae and kerby did a Wonderful Job at the family Pool .

I stayed here for a business trip and my 19 year old son tagged along to explore Miami. The rooms are a bit dated but fine. The main parts of the hotel have an art deco vibe.

The doormen and the concierge were excellent. The latter booked an Everglades tour for us and made several decent restaurant recommendations and reservations. The Matador room was a highlight with good cocktails and excellent but not fussy food.

There’s a walking path outside the hotel between the hotel and the beach that went for miles that we used to get around. The hotel has free bikes to use but you often had to wait for one. The beach itself is better for older kids and competent swimmers as it was fairly rough with a steep drop off. The pool was small but adequate. The outside restaurant was good value with a sandpit for kids to play in.

We did a trip to the Miami aquarium/science musuem and petted the stingrays. They had tons of interactive exhibits and I’d recommend it to anyone. Don’t miss the feather flight room! It was a highlight but a bit tucked away.

Sharaynae was very nice and the service very good.

Love the pool. Great hotel & staff. I always stay here when I’m in Miami.

Everything has been amazing. Kerby by the pool has been incredible. Appreciate all the help!

Sharaynae great customer service and respect.Recommend coming here very peaceful and genuine vibes great people