Courtyard Chicago Downtown/Magnificent Mile

Hotels
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Courtyard by Marriott
8.8 (991 reviews)
165 East Ontario Street , Chicago , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean Rooms
Friendly Staff
Great Location
Cons:
Room Quality Issues
High Parking Fees

Categories

Cleanliness
9.01
Room clean and comfortable as per multiple reviews.
Service
9.48
Staff very friendly and supportive based on positive feedback.
Location
9.52
Excellent location mentioned across several reviews.
Room Quality
7.47
Issues with pullout beds and room views mentioned negatively.
Amenities
8.5
Complained about missing towels and no complimentary water bottles.
Value for Money
8.46
Parking fee highlighted as expensive, affecting overall value perception.
Food and Beverage
9.01
Food quality was positively noted.
Overall Experience
8.98
Overall positive experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:38

Property Description

Stunning Views and Convenient Location

Indulgent Amenities
The hotel boasts an indoor pool for relaxation, a Starbucks Café for your coffee fix, and an on-site restaurant offering delicious meals. Each room is equipped with a seating area, tea/coffeemaker, and a satellite flat-screen TV with free Internet access.

Fitness and Dining Options
Guests can stay active at the well-equipped gym or unwind by the fireplace in the lobby area. Room service is available, and the Copper Fox Gastropub serves up mouthwatering Chicago-centric dishes. Vending machines offer quick snacks and beverages for your convenience.

Easy Access to Attractions
Located just minutes away from O’Hare and Midway Airports, and a stone's throw from Navy Pier, the Courtyard Chicago Downtown/Magnificent Mile is the perfect base for your Windy City adventures. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests are advised to call the hotel directly about parking information.

Please be advised that all guests must be 21 years or older to reserve a room. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 59 per day.

Location

Guest Reviews

8.8
Based on 991 reviews
Cleanliness: 9.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
C
Chris • family_with_children • us
8
2026-06-25 • via Nuitee
M
Marshalee • extended_group • us
8
I truly enjoyed my stay, staff was great and hotel was nice.
Pros:

Love the location

Cons:

Not enough functioning elevators

2026-06-22 • via Nuitee
M
Melissa • family_with_children • us
10
Pros:

It was in a great location. The rooms were comfortable and the staff was very accommodating.

2026-06-21 • via Nuitee
A
ASAF • couple • il
8
2026-06-16 • via Nuitee
M
Maria Laura • solo_traveller • uy
9
2026-06-16 • via Nuitee
J
Janis • extended_group • us
9
2026-06-15 • via Nuitee
S
Sherpa • couple • us
10
2026-06-12 • via Nuitee
D
Debbie • extended_group • us
8
Enjoyable
Pros:

Very convenient to get around.

Cons:

The bed was a little hard.

2026-06-11 • via Nuitee
N
Natasha • solo_traveller • us
9
Pros:

I definitely loved the big room and the overall cleanliness of the hotel. It had stylish details and like its location is a plus.

Cons:

Hotels at this price range tend to offer bottled water in the rooms, this one did not which was a little disappointing.

2026-06-09 • via Nuitee
C
Catherine • extended_group • us
9
2026-06-08 • via Nuitee
N
Nancy • solo_traveller • us
8
Great location easy walking to everything you need. Would stay here again
Pros:

Great staff. Always very helpful.

Cons:

Clean,comfortable rooms

2026-06-02 • via Nuitee
A
Azalea • family_with_children • us
1
2026-06-02 • via Nuitee
M
Marybeth • couple • us
10
Wonderful
Pros:

The location was close to everything that we wanted to see.

Cons:

There wasn’t room service daily.

2026-05-30 • via Nuitee
J
Jessie • couple • us
8
2026-05-27 • via Nuitee
K
Khevna • couple • us
2
Pros:

Location

Cons:

Hospitality was not good. Rooms weren’t inspected before moving. Gaps in the window let in extremely cold draft on 20th floor while the thermostats for heating didn’t work. Staff didn’t resolve it immediately. Only on last day they came and solved it. First two days I fell sick because there was cold draft and siren noise from downstairs all the time through the night. The thermostat didn’t turn heating mode on at all for the same time. When the staff came in to solve the issue they also accidentally removed the curtain rod.

2026-05-27 • via Nuitee
A
Ayda • extended_group • us
8
Nice facility clean great staff
Pros:

Location
Gym
Staff

Cons:

Parking a bit tight and expensive

2026-05-26 • via Nuitee
C
corbing807 • Couples • Holyoke, Massachusetts
8
Solid value for the area
Pros:

Staff was very friendly. Location was super close to either so many of the things we wanted to do, or at least the red line. Our room was clean, and well kept. The love seat isn't terribly comfortable, but the bed slept well. If you're a light sleeper you will be awoken to the sound of police/fire/ambulance sirens throughout the night but I suspect that is going to be true for any hotel in the city. The price was good compared to most of the other local hotels. My wife found the starbucks in the lobby very convenient. Didn't get a chance to use the pool or gym because we wore ourselves out walking during the day. Grab a bagel sandwich at Gotham just 2 blocks away for breakfast. They were delicious.

2026-05-25 • via Tripadvisor
A
Aiswarya • solo_traveller • us
8
2026-05-25 • via Nuitee
C
Celeste • family_with_children • us
8
2026-05-25 • via Nuitee
A
Annalisa • solo_traveller • it
10
Pros:

Situato in zona centrale, pulito. Il personale molto cordiale e disponibile

2026-05-13 • via Nuitee