Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Comfortable stay
Excellent location
Cons:
Minor service issues at check-in
No outside food allowed at the bar

Categories

Cleanliness
9.08
Standard quality for this hotel tier.
Service
9.05
Sierra went above and beyond for the guest; some inconsistency noted.
Location
9.09
Great location liked by returning guests.
Room Quality
9.04
Exceptional room quality; large, cozy suites.
Amenities
9.07
Amenities were well received and contributed to a pleasant stay.
Value for Money
9.03
Good value for the experience and AMEX benefits.
Food and Beverage
8.58
Breakfast and bar service were generally good, with minor service issues.
Overall Experience
9.05
Overall a wonderful stay with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:50

Property Description

Luxurious Accommodation and Prime Location

Pendry Chicago, located in the heart of Chicago, offers a blend of luxury and convenience. The hotel provides top-notch amenities including free bikes, a fitness centre, and a restaurant. Guests can enjoy city views from some rooms equipped with modern facilities like a flat-screen TV and a coffee machine. The hotel's terrace and in-house bar offer relaxation and entertainment options, while the proximity to popular attractions like Millennium Station and Cloud Gate - The Bean make it an ideal choice for travelers. Experience the best of Chicago at Pendry Chicago.

Modern Amenities and Services

Pendry Chicago boasts a range of amenities such as free WiFi, room service, and a 24-hour front desk to cater to guests' needs effectively. The hotel also features a shared lounge, a safety deposit box in each room, and a business area for the convenience of business travelers. With attention to detail and exceptional service, Pendry Chicago ensures a comfortable stay for all guests.

Recreation and Entertainment

For guests seeking leisure activities, Pendry Chicago offers billiards and a fitness centre to unwind and stay active during their stay. The hotel's prime location near Ohio Street Beach and Oak Street Beach provides easy access to outdoor recreational opportunities. Whether for business or pleasure, Pendry Chicago is the perfect choice for a memorable stay in Chicago.

Important information:

Daily Resort Fee includes:
-Welcome Cocktail
-High-Speed Wi-Fi
-In-room Vittoria Coffee & Bottled Water
-Access to Fitness Center
-Shoeshines Service

The property accepts all pets with a nonrefundable fee of USD 50 per pet per stay. Service animals must be documented for access to dining areas - emotional support animals are not permitted in areas where food is served.

Daily Destination Fee Includes:
Welcome Cocktail
High-Speed Wi-Fi
In-room Vittoria Coffee & Bottled Water
Morning Lobby Coffee Cart
24 Hour Access to Fitness Center with Peloton Partnership
RunGo App
Shoeshine Service
Children’s Plush Toy Amenity
The following items are available upon request, based on availability:
Nightly Turndown Service
Cadillac Transportation
Baeo Organic Baby Bath Products
Taylor Academy Guitar Series Program
Use of Pendry Electric Bikes (seasonal)
Use of UPPAbaby Strollers
Partnership Benefits at AIRE Ancient Baths
Pet Policy: $125 nonrefundable fee includes Pendry Pet Bed, Pendry Doggy Bowls, Housemade Treats, and a Doggy Dining Menu. In addition, we will make a $25 donation to PAWS Chicago. Service animals must be documented for access to dining areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 79 per day.

Location

Guest Reviews

9
Based on 1299 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.05
M
Mark • solo_traveller • gb
9
2026-03-28 • via Nuitee
H
Honore • couple • us
10
2026-03-25 • via Nuitee
L
Lisa • couple • us
7
Expensive but good
Pros:

Bar area and rooms are nice

Cons:

The man at the concierge desk I heard him talking to a woman that was needing to order balloons and I overheard him telling the check in staff that he had already talked to the woman so when he called her and then hung up he made a face of annoyance. I was waiting for my car to pick me up and I observed it all ….he was bothered and annoyed…not good

2026-03-18 • via Nuitee
A
Abigail • extended_group • us
10
Had an above and beyond experience. The service and cleanliness of the hotel made this hotel a new favorite.
Pros:

The staff was extremely accommodating. The room was cleaned to perfection every day we were there. Above and beyond.

2026-03-17 • via Nuitee
M
Miguel • couple • us
8
Would stay there again…during spring/summer. Would like to check out rooftop.
Pros:

Our room was huge, appreciated that.

Cons:

Pretty loud at night, from outside noise. Not hotel’s fault.

2026-03-16 • via Nuitee
A
Andrea • couple • us
10
Came to town for spring break and had a great time.
Pros:

Great location. Walking distance to a lot of attractions: art institute,river, bus and train stops

2026-03-16 • via Nuitee
M
Moises • couple • us
10
Excellent
Pros:

Excellent

Cons:

Excellent

2026-03-14 • via Nuitee
K
Kortni • extended_group • us
10
Excellent, no notes!
Pros:

Loved our stay!!! The staff was so friendly and they even surprised me with a bottle of champagne and cupcakes for my birthday. The room was super spacious and clean. This was by far one of my favorite hotel stays.

Cons:

Only wished the rooftop was open on Sunday for brunch!

2026-03-13 • via Nuitee
C
Charlotte • solo_traveller • us
9
2026-03-13 • via Nuitee
R
Ronak • couple • ca
10
2026-03-09 • via Nuitee
P
Peter • solo_traveller • de
9
2026-02-25 • via Nuitee
J
James • solo_traveller • us
10
2026-02-22 • via Nuitee
S
Siu-Hung • family_with_children • gb
6
Beautiful building but apart from the lifts, the rest of the building inside hasn’t really been faithfully preserved. Wo
Pros:

The restaurant was nice and bar area was cosy.

Cons:

The room was tiny and stuffy.

2026-02-22 • via Nuitee
S
Swapna • solo_traveller • in
8
2026-01-26 • via Nuitee
M
Megan • family_with_children • us
7
Pros:

Location was great! Walking distance to Chicago highlights, restaurants, and the river.

Cons:

Front desk and Concierge were not welcoming, friendly, or helpful.

2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
7
Cons:

Elevators need to be modernized - very slow

Room was nice

2026-01-19 • via Nuitee
J
Justin • couple • us
8
Pros:

Staff and housekeeping were amazing! The location is perfect - we walked everywhere and took the redline to most places.

Cons:

There were two elevators out of the three and you had to wait sometimes up to 15 minutes for an elevator to be free and not filled with people and you couldn’t fit. The sounds from the streets is crazy - we faced the street and it was so loud. From the fire trucks - to the protestors - to the honking. It was all night long.

2026-01-19 • via Nuitee
R
Ryan • couple • us
7
2026-01-19 • via Nuitee
S
Spriha • couple • us
10
Pros:

Great location and amazingly good value. We received a complimentary upgrade because our room wasn't ready and they even comped us some drinks at the bar while we waited. The concierge texted us a few days in advance to ask how they could help which was a nice touch. Great service that made it truly feel like a luxury hotel. And you can't beat the unique architecture.

Cons:

The on-site restaurant is just so-so but in room dining was excellent. Did think it was a bit odd they charged both an $8 delivery fee and a 22% service charge for it, thought it should have been one or the either given the service is just in the delivery

2026-01-19 • via Nuitee
K
Kenny • couple • us
10
It was amazing 👏
Pros:

I was able to walk around in please 🙏🏾. We enjoyed the Soul feeling .

Cons:

We enjoyed everything 🙌 ❤️

2026-01-19 • via Nuitee