Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Great service
Comfortable stay
Excellent location
Cons:
Minor service issues at check-in
No outside food allowed at the bar

Categories

Cleanliness
9.08
Standard quality for this hotel tier.
Service
9.05
Sierra went above and beyond for the guest; some inconsistency noted.
Location
9.09
Great location liked by returning guests.
Room Quality
9.04
Exceptional room quality; large, cozy suites.
Amenities
9.07
Amenities were well received and contributed to a pleasant stay.
Value for Money
9.03
Good value for the experience and AMEX benefits.
Food and Beverage
8.58
Breakfast and bar service were generally good, with minor service issues.
Overall Experience
9.05
Overall a wonderful stay with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:50

Property Description

Luxurious Accommodation and Prime Location

Pendry Chicago, located in the heart of Chicago, offers a blend of luxury and convenience. The hotel provides top-notch amenities including free bikes, a fitness centre, and a restaurant. Guests can enjoy city views from some rooms equipped with modern facilities like a flat-screen TV and a coffee machine. The hotel's terrace and in-house bar offer relaxation and entertainment options, while the proximity to popular attractions like Millennium Station and Cloud Gate - The Bean make it an ideal choice for travelers. Experience the best of Chicago at Pendry Chicago.

Modern Amenities and Services

Pendry Chicago boasts a range of amenities such as free WiFi, room service, and a 24-hour front desk to cater to guests' needs effectively. The hotel also features a shared lounge, a safety deposit box in each room, and a business area for the convenience of business travelers. With attention to detail and exceptional service, Pendry Chicago ensures a comfortable stay for all guests.

Recreation and Entertainment

For guests seeking leisure activities, Pendry Chicago offers billiards and a fitness centre to unwind and stay active during their stay. The hotel's prime location near Ohio Street Beach and Oak Street Beach provides easy access to outdoor recreational opportunities. Whether for business or pleasure, Pendry Chicago is the perfect choice for a memorable stay in Chicago.

Important information:

Daily Resort Fee includes:
-Welcome Cocktail
-High-Speed Wi-Fi
-In-room Vittoria Coffee & Bottled Water
-Access to Fitness Center
-Shoeshines Service

The property accepts all pets with a nonrefundable fee of USD 50 per pet per stay. Service animals must be documented for access to dining areas - emotional support animals are not permitted in areas where food is served.

Daily Destination Fee Includes:
Welcome Cocktail
High-Speed Wi-Fi
In-room Vittoria Coffee & Bottled Water
Morning Lobby Coffee Cart
24 Hour Access to Fitness Center with Peloton Partnership
RunGo App
Shoeshine Service
Children’s Plush Toy Amenity
The following items are available upon request, based on availability:
Nightly Turndown Service
Cadillac Transportation
Baeo Organic Baby Bath Products
Taylor Academy Guitar Series Program
Use of Pendry Electric Bikes (seasonal)
Use of UPPAbaby Strollers
Partnership Benefits at AIRE Ancient Baths
Pet Policy: $125 nonrefundable fee includes Pendry Pet Bed, Pendry Doggy Bowls, Housemade Treats, and a Doggy Dining Menu. In addition, we will make a $25 donation to PAWS Chicago. Service animals must be documented for access to dining areas.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 79 per day.

Location

Guest Reviews

9
Based on 1299 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 9.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.05
S
Swapna • solo_traveller • in
8
2026-01-26 • via Nuitee
J
Justin • couple • us
8
Pros:

Staff and housekeeping were amazing! The location is perfect - we walked everywhere and took the redline to most places.

Cons:

There were two elevators out of the three and you had to wait sometimes up to 15 minutes for an elevator to be free and not filled with people and you couldn’t fit. The sounds from the streets is crazy - we faced the street and it was so loud. From the fire trucks - to the protestors - to the honking. It was all night long.

2026-01-19 • via Nuitee
F
Frank • extended_group • us
10
2026-01-19 • via Nuitee
S
Spriha • couple • us
10
Pros:

Great location and amazingly good value. We received a complimentary upgrade because our room wasn't ready and they even comped us some drinks at the bar while we waited. The concierge texted us a few days in advance to ask how they could help which was a nice touch. Great service that made it truly feel like a luxury hotel. And you can't beat the unique architecture.

Cons:

The on-site restaurant is just so-so but in room dining was excellent. Did think it was a bit odd they charged both an $8 delivery fee and a 22% service charge for it, thought it should have been one or the either given the service is just in the delivery

2026-01-19 • via Nuitee
M
Megan • family_with_children • us
7
Pros:

Location was great! Walking distance to Chicago highlights, restaurants, and the river.

Cons:

Front desk and Concierge were not welcoming, friendly, or helpful.

2026-01-19 • via Nuitee
J
Jamie • couple • us
7
overall it was a nice stay. we were generally happy, but it could have been nicer.
Pros:

The decor was beautiful and the room was large and comfortable. Location was perfect for what we needed for our trip. The gym was convenient and had decent amenities, but it was a little small and a view would have been nice.

Cons:

The elevators were incredibly slow, which became a nuisance after one or two days. Our room was right next to a staff room, so it was often loud right outside - that was disappointing for the price we paid. Room service was efficient, but very expensive. We had a meal on the rooftop that was pretty mediocre, even though the view was beautiful.

2026-01-19 • via Nuitee
R
Ryan • couple • us
7
2026-01-19 • via Nuitee
K
Kenny • couple • us
10
It was amazing 👏
Pros:

I was able to walk around in please 🙏🏾. We enjoyed the Soul feeling .

Cons:

We enjoyed everything 🙌 ❤️

2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
7
Cons:

Elevators need to be modernized - very slow

Room was nice

2026-01-19 • via Nuitee
N
Nikki • couple • us
10
Pros:

We were speechless walking into our room. Staff and room exceeded our expectations and we cannot wait to book again.

2026-01-15 • via Nuitee
D
Danielle • couple • au
10
2026-01-07 • via Nuitee
C
Cathy • couple • us
8
Pros:

The people who worked there were great! Quick

Cons:

Quick service.

2026-01-06 • via Nuitee
L
lorisI2343ZF • NONE
10
Birthday celebration
Pros:

From start to finish great experience. 2nd time here and we will be back! We like the location - we stop at Garrett’s and Stan’s donuts every time.

2026-01-03 • via Tripadvisor
N
Nassyre • couple • us
9
Pros:

Breakfast inside the hotel was pretty good and convenient when not looking to leave the room. The complementary water and espresso shots in the room also make for a great jump start or night cap when you wanted to maintain your comfort. Perry did everything to make sure any question, concern, or need was handled promptly.

Cons:

After a long morning of moving about the city we returned to the hotel bar area with food that we had purchased before returning and were told that outside food was not allowed in the bar/restaurant area. We returned during check in time so the small lobby was full and there was nowhere else to dine while our room was being turned.

2026-01-03 • via Nuitee
Érica • couple • br
10
2026-01-02 • via Nuitee
C
Camila • couple • us
10
2026-01-01 • via Nuitee
K
KHV123 • NONE
4
Watch out
Pros:

Plan for delays at the checkin. Avoid rooms toward the Michigan Ave if you want peaceful sleep. Very noisy due to traffic and emergency vehicles.

2025-12-30 • via Tripadvisor
M
michaelrA2143MI • Family
10
exeptional
Pros:

we absolutely adored our stay at the carbon suite. not only was the location exceptional but the staff was also very nice. I would love to stay here again with my family and everything was very nice. in addition to this the chateau carbide was a wonderful addition to our trip. I had no issues however it would be nice if the hotel rooms had virtual room tours or videos on the website to make it easyer to know what you where booking considering several rooms had similar pictures.

2025-12-29 • via Tripadvisor
T
thean0nym0usg • NONE
10
Thank You, Pendry Chicago!
Pros:

I used my AMEX Platinum benefit for a stay at the Pendry Chicago. Sierra was the remarkable guest services agent who checked me in--and she went above and beyond for me! She upgraded me to an incredible corner suite and offered me a complimentary drink at the bar. She's a gem and I've already told all my colleagues and friends to visit the Pendry Chicago and ask for Sierra whenever they visit Chicago.

My suite was very, very large and cozy with views of all of downtown. I was very comfortable sleeping there.

My friends and I spent Saturday evening at the Pendry Bar. The drinks were made accurately and the ambiance was nice. I just wished the server was a bit more attentive to the guests, as we had to flag him down each time we wanted another drink. We spent well over the $100 AMEX bar credit because we were enjoying ourselves. Everyone was dressed very upscale and the bar exuded elegance and sophistication.

For the $60 AMEX breakfast credit, I opted to go down to the restaurant and order my breakfast to go Sunday morning. I wasn't particularly happy with how the check-in host ignored me while I was waiting in line to ask where I need to order my breakfast to go. He saw me arrive, helped the customer in front of me, then proceeded to ask the customer BEHIND me if they had been helped, before they kindly told him that I was first. Then he rudely asked what I wanted. On the other hand, the cashier who took my order was a very friendly trans woman and I ended up giving her a huge tip for her hospitality. She was the complete opposite of the host and exuded excellent customer service.

While I did not get the chance to visit the rooftop terraces and other public areas such as the gym, as a Black male, overall I was positively welcomed and will visit again in the future. Thank you, Sierra, the transwoman cashier, and the Pendry staff!

2025-12-29 • via Tripadvisor
Z
Z159WGmikep • NONE • Chicago, Illinois
10
Pendry Chicago one of the best!
Pros:

We had a wonderful stay for the weekend and enjoyed every moment of our time there relaxing in the hotel and the amenities.

2025-12-29 • via Tripadvisor