Comfort Inn & Suites Chattanooga West - Lookout Mountain

Hotels
•
Comfort
8 (744 reviews)
3117 Parker Lane , Chattanooga , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Pets allowed
Heated pool
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Friendly staff
Cons:
Unfriendly front desk
Issues with cleanliness
Musky odors in some rooms

Categories

Cleanliness
7
Mixed reviews regarding cleanliness, with mentions of a stale odor and dirty pool.
Service
9
Positive mentions of staff being helpful and accommodating, although some instances of rudeness were noted.
Location
8.5
Great location for tourist activities like Lookout Mountain, despite some comments on limited nearby amenities.
Room Quality
8
Comments noted comfort and spaciousness, though there were mentions of wear and tear.
Amenities
8
Heated pool and breakfast options mentioned positively, though pool cleanliness was a concern.
Value for Money
8
Fair value considering location and comfort, despite issues with refunds.
Food and Beverage
7.5
Breakfast options were decent but noted as limited by some reviewers.
Overall Experience
8
Overall satisfaction with stay despite some issues; a few reviews indicated displeasure with specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:57

Property Description

Convenient Location
Situated just 6 miles from downtown Chattanooga and the University of Tennessee, Comfort Inn and Suites Lookout Mountain offers easy access to key attractions and amenities in the area.

Relaxing Amenities
Enjoy a refreshing dip in the indoor swimming pool or unwind in the hot tub during your stay. The hotel also provides free Wi-Fi in all rooms for your convenience.

Additional Services
Start your day right with a daily continental breakfast and take advantage of the seasonal outdoor pool and laundry facilities. With a 24-hour front desk, meeting room, and free parking, we ensure a comfortable and hassle-free experience for all our guests.

Book your stay at Comfort Inn and Suites Lookout Mountain for a relaxing and convenient hotel experience.

Important information:

Upon check-in photo identification and credit card is required.

PLEASE NOTE that pets are only allowed in one of the Queen Rooms. Please inquire with the hotel about pets before booking a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 744 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
J
Janitza • couple • us
10
Pros:

Everything good. 10-10

2026-06-27 • via Nuitee
K
Karrie • family_with_children • us
1
Didn’t happen
Pros:

Nothing they cancelled my reservation an hour before I got there

Cons:

Everything

2026-06-26 • via Nuitee
R
Roger • family_with_children • us
8
2026-06-23 • via Nuitee
B
Benson • solo_traveller • us
10
2026-06-23 • via Nuitee
W
William • family_with_children • us
8
Clean, roomy and decent breakfast
Pros:

Quiet, clean and located close to attractions such as Ruby, Falls and Lookout Mountain

Cons:

We were charged twice that was the only downfall to the whole stay

2026-06-23 • via Nuitee
M
Marsha • family_with_children • us
9
2026-06-19 • via Nuitee
M
Melody • solo_traveller • us
10
Pros:

Great place... great area... loved the breakfast, pool... room was spacious

2026-06-18 • via Nuitee
R
Rhonda • couple • us
6
Overall we enjoyed our stay. We're quiet folks and we enjoyed the peaceful stay. It was also very
Pros:

Plenty of towels, wash clothes and toilet paper. Bed was comfy.

Cons:

The only thing we did not like is the clerk that checked us in was rude. I don't know if she was having a bad day or what. Everyone else was very polite and helpful.

2026-06-16 • via Nuitee
D
Debra • couple • us
8
2026-06-15 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-06-09 • via Nuitee
C
Chelsea • solo_traveller • us
10
2026-05-27 • via Nuitee
H
Haley • family_with_children • us
8
Pros:

Everyone was super nice. Room was clean. The queen suit was really spacious.

Cons:

The chlorine was SUPER strong in the pool. Our eyes where burning.

2026-05-26 • via Nuitee
J
Jesus • family_with_children • pr
7
2026-05-25 • via Nuitee
L
Linda • solo_traveller • us
10
2026-05-25 • via Nuitee
S
Samantha • family_with_children • us
10
Pros:

Clean, friendly service, good breakfast

Cons:

Lot of pot holes around the front entrance

2026-05-19 • via Nuitee
B
Becky Mullins • couple • us
3
I wouldn't recommend this hotel unless you get a really good deal. It was NOT worth what we paid!
Pros:

Check-in was easy.

Cons:

We paid $260 for one night for a room that wasn't worth it. I think they raised the price due to the Ironman contest being in town. There wasn't nearly enough parking. I also didn't like the fact that you had to drive into a gas station to get to the hotel behind it. The Howard Johnson motel shared a parking lot, and they ran us off when we tried to park on "their" side. There were NO more parking spaces for us to use at our hotel! The gas station in front of the hotel and the Howard Johnson motel seemed very ghetto! Guests on our floor were very loud in the morning before our alarm went off.

2026-05-19 • via Nuitee
C
Christopher • family_with_children • us
9
Great stay in a beautiful location.
Pros:

Breakfast was great, I was surprised that they had run out of some of the breakfast items an hour before breakfast was over, but it was good nonetheless.

Cons:

We were there for the weekend and I wish breakfast had run a little later so we didn’t have to rise so early to make sure we could enjoy breakfast. I was also surprised the pool wasn’t open until noon, we did get to swim but had thought we would swim in the morning and the evening on Saturday.

2026-05-12 • via Nuitee
M
Melanie • solo_traveller • us
9
2026-05-11 • via Nuitee
C
Charlotte Ann • couple • us
10
2026-04-27 • via Nuitee
C
Courtney • family_with_children • us
7
Pros:

Breakfast and Location were great. Beds and rooms are clean!

Cons:

My kids got sick from the indoor pool. I had to take my youngest with severe asthma to the pulmonologist and they said she had chlorine toxicity from the pool not being very well ventilated.

2026-04-16 • via Nuitee