Comfort Inn & Suites Chattanooga West - Lookout Mountain

Hotels
•
Comfort
8 (720 reviews)
3117 Parker Lane , Chattanooga , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Heated pool
Cleaning standards that are effective against Coronavirus
Front desk (limited hours)
Access to nearby indoor pool
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Friendly staff
Cons:
Unfriendly front desk
Issues with cleanliness
Musky odors in some rooms

Categories

Cleanliness
7
Mixed reviews regarding cleanliness, with mentions of a stale odor and dirty pool.
Service
9
Positive mentions of staff being helpful and accommodating, although some instances of rudeness were noted.
Location
8.5
Great location for tourist activities like Lookout Mountain, despite some comments on limited nearby amenities.
Room Quality
8
Comments noted comfort and spaciousness, though there were mentions of wear and tear.
Amenities
8
Heated pool and breakfast options mentioned positively, though pool cleanliness was a concern.
Value for Money
8
Fair value considering location and comfort, despite issues with refunds.
Food and Beverage
7.5
Breakfast options were decent but noted as limited by some reviewers.
Overall Experience
8
Overall satisfaction with stay despite some issues; a few reviews indicated displeasure with specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:57

Property Description

Convenient Location
Situated just 6 miles from downtown Chattanooga and the University of Tennessee, Comfort Inn and Suites Lookout Mountain offers easy access to key attractions and amenities in the area.

Relaxing Amenities
Enjoy a refreshing dip in the indoor swimming pool or unwind in the hot tub during your stay. The hotel also provides free Wi-Fi in all rooms for your convenience.

Additional Services
Start your day right with a daily continental breakfast and take advantage of the seasonal outdoor pool and laundry facilities. With a 24-hour front desk, meeting room, and free parking, we ensure a comfortable and hassle-free experience for all our guests.

Book your stay at Comfort Inn and Suites Lookout Mountain for a relaxing and convenient hotel experience.

Important information:

Upon check-in photo identification and credit card is required.

PLEASE NOTE that pets are only allowed in one of the Queen Rooms. Please inquire with the hotel about pets before booking a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 720 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
R
Robin • solo_traveller • us
10
This was our second stay at this clean friendly hotel!
Pros:

The staff and managers were very helpful and kind! My family will definitely come back to this hotel again! Thank you !

Cons:

I have no complaints.

2026-03-25 • via Nuitee
C
Carter • family_with_children • us
10
2026-03-23 • via Nuitee
T
Tara • family_with_children • us
9
Pros:

Staff was friendly. Room was clean

Cons:

Nothing

2026-03-21 • via Nuitee
B
Brooke • family_with_children • us
7
Pros:

Close to attractions! Room was clean.

Cons:

One staff member upon check in was not kind. She was also there another evening and was very unfriendly. Did not speak and seemed to be completely miserable.

2026-03-21 • via Nuitee
K
Kaley • family_with_children • us
7
2026-03-17 • via Nuitee
L
Lacey • solo_traveller • us
8
2026-03-15 • via Nuitee
C
Chris • couple • us
9
Great place to stop for Ruby Falls.
Pros:

The location was great. We stopped here on a trip to see Ruby Falls/Lookout Mountain. The man working the desk was very friendly.

Cons:

There was no extra bedding for the sofa bed in the room. The woman working the desk was not very welcoming - felt like I was annoying her or disrupting her night when we checked in. The man working the desk, when we checked out, made up for her.

2026-03-13 • via Nuitee
G
Griswold • family_with_children • us
8
Good trip
Pros:

Location, indoor pool, breakfast

Cons:

HVAC unit was very noisy, interrupting sleep
Strainer was missing from bathroom faucet, causing extreme splashing.
I reported both to the front desk and they said that they will correct the issues.

2026-03-12 • via Nuitee
T
Tori • family_with_children • us
10
2026-03-09 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-03-07 • via Nuitee
M
Michael • couple • us
8
2026-03-03 • via Nuitee
A
April • family_with_children • us
10
Enjoyable
Pros:

It was clean and quiet breakfast was appreciated the only complaint is the bed was too hard for my liking but thats ok we felt safe and had a amazing stay

Cons:

The comfort of the bed

2026-03-02 • via Nuitee
L
Leonard • family_with_children • us
4
Pros:

The hotel was good

Cons:

Didn't like getting an email from Booking.com to finish my booking and then getting double booking. There was no way to cancel the second room. Will not be using your service again. Will not recommend it to anyone either.

2026-02-28 • via Nuitee
H
Heather • couple • us
10
2026-02-26 • via Nuitee
R
ROBERT • couple • us
7
2026-01-29 • via Nuitee
K
K4653VFdawno • Family • Iowa
8
stay
Pros:

Good stay. Comfy beds, filling breakfast in the am.
Nice views of Lookout mtn. Quick drive to Ruby Falls and other attractions.

2026-01-27 • via Tripadvisor
D
Diane • couple • us
8
2026-01-24 • via Nuitee
D
Dennis • family_with_children • us
10
2026-01-22 • via Nuitee
M
Maija • family_with_children • us
10
Overall great stay
Pros:

Location was great for lookout mountain

Cons:

Nothing!

2026-01-19 • via Nuitee
E
Elvira • family_with_children • us
7
Other than the broken sink plug in the bathroom, which was very frustrating, our stay was fine.
Pros:

The breakfast was good, but the eating area is very small.

Cons:

The plug in the bathroom sink was broken, making it difficult to use the sink.

2026-01-19 • via Nuitee