Kinzie Hotel

Hotels
9 (1938 reviews)
20 West Kinzie Street , Chicago , US

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Ideal location
Comfortable beds
Great service
Cons:
Disappointing breakfast selection
Noise issues
Need for modernization

Categories

Cleanliness
8.16
Several reviews mentioned the need for better room conditions and cleanliness in bathrooms.
Service
10
Staff were frequently praised for being friendly and helpful.
Location
9.63
Guests highlighted the ideal location and proximity to attractions.
Room Quality
8.67
Some rooms were comfortable, but there were complaints about noise and old furnishings.
Amenities
9.12
Amenities like breakfast and gym received mixed reviews but overall were satisfactory.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast was often mentioned as limited and disappointing.
Overall Experience
9.66
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:25

Property Description

Luxurious Accommodations
Indulge in the comfort of a 42-inch flat-screen LCD HDTV, premium bath products, and in-room massage services at Kinzie Hotel. The rooms are designed to provide a relaxing and upscale experience for every guest.

Exceptional Dining Experience
Savor the flavors of upscale dining with in-room options from the renowned Public House Gastropub. Enjoy a continental breakfast during your stay and treat yourself to tantalizing dishes like Mac N' Cheese or House Sliders in the comfort of your room.

Evening Delights
Unwind in the Double Cross Lounge at the end of the day with a complimentary drink and a selection of hors d'oeuvres during the nightly reception. It's the perfect way to relax and socialize after a day of exploring Chicago.

Experience luxury, exceptional dining, and evening delights at Kinzie Hotel. Book your stay now for an unforgettable Chicago getaway.

Important information:

Guests must be 21 years of age or older to check in at the property.

Please be advised that for group bookings of 9 or more,different policies and additional supplements may apply.

Please note there is a 1 night room and tax penalty for reservations shortened after check-in. On certain group reservations or special discounted rates, a different policy may apply.

Guests are required to provide a deposit via credit card upon arrival at check-in; the amount on hold is released in full if there are no incidental charges after check-out.

The $34.95 (before taxes) mandatory resort fee per day per room includes:
-complimentary continental breakfast
-complimentary evening reception
-unlimited WiFi access
-24-hour fitness center access
-use of the business center
-Evening reception (wines and ales from 17:00 - 19:00. daily)
-Unlimited entertainment streaming - Netflix, Hulu, YouTube and more

When using a debit card attached to a bank or checking account, funds are immediately frozen for the full expected amount of your room charges, including estimated incidentals of USD 100 per night. This deposit is released by the hotel upon check-out; however, the funds may not be available for approximately 7 to 10 business days, depending on bank policy. If the processing time is of concern, the hotel encourages the use of a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 1938 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 9.15
Food and Beverage: 7.61
Overall Experience: 9.66
B
Bernardo • solo_traveller • us
8
Pros:

Room was very comfortable and clean

Cons:

Breakfast dishes should be more environmentally friendly.

2026-10-16 • via Nuitee
L
Loredo • family_with_children • br
7
Pros:

Quarto grade é confortável

Cons:

Banheiro é muito antigo, com banheira abaixo do chuveiro e cortina como box

2026-10-16 • via Nuitee
X
Xia • solo_traveller • cn
8
2026-10-14 • via Nuitee
P
Pieter • couple • nl
7
Kamers zijn heerlijk en toplocatie
Pros:

De locatie is echt top! Midden tussen horeca en winkels. Goed op loopafstand van deze faciliteiten.

Cons:

Het ontbijt. Zeer beperkt aanbod. Eten van plastic bestek en met plastic bestek. Geen groenten, alleen bananen en sinaasappel. Niet heel veel zitplaatsen.

2026-10-12 • via Nuitee
B
barbara • solo_traveller • us
10
2026-10-12 • via Nuitee
C
Claudia • solo_traveller • br
9
Ótimo
Pros:

Localização, limpeza, conforto

Cons:

Alto valor e café ok.

2026-10-12 • via Nuitee
M
miguel • extended_group • us
8
2026-10-12 • via Nuitee
K
Kathleen • couple • us
10
Had a wonderful visit
Pros:

Great location. Very easy to get to all the main tourist attractions

2026-10-11 • via Nuitee
E
Elena • couple • es
8
Alojamiento tranquilo en pleno centro de Chicago
Pros:

La ubicación inmejorable, la cama cómoda, el personal muy agradable, habitación amplia

Cons:

El desayuno muy básico, poco variado y básicamente cosas azucaradas, la habitación estaba limpia pero algunos días volvíamos a las 3 de la tarde y aún no habían pasado a limpiar

2026-10-11 • via Nuitee
D
Diego H • couple • ar
10
Muy buena atención
Pros:

Excelente

Cons:

Ubicación

2026-10-11 • via Nuitee
B
bobopopo • extended_group • de
8
Schönes, zentrales Hotel mit schönen Zimmern, gutem Komfort
Pros:

Gute Lage zum McCormick Messezentrum.

Cons:

Fensterloser Frühstücksraum mit dem Charme eines Fast Food Restaurants - das passt gar nicht zu diesem Hotel und hat den gesamten positiven Eindruck sofort zerstört.

Das Frühstücksangebot ist sehr überschaubar und angeblich typisch amerikanisch: Filterkaffee, Tee, Orangensaft, Wasser, extrem nahrhafte Burger, Weißbrot mit Erdnußbutter und Marmelade, völlig überzuckerte Frühstückscerealien, Muffins, Bananen und Orangen und eine Waffelmaschine. Gekochte Eier waren neben dem Obst das einzig gesunde Essen, ansonsten nichts wirklich Essbares und Sättigendes. Dann lieber gar kein Frühstück und sich im Supermarkt etwas echtes Müsli & Milch besorgen. Guten Kaffee dazu gab es auf dem Zimmer.

Als Vielreisender fand ich es absolut schockierend, dass das gesamte Frühstück mit Einweggeschirr und Einwegbesteck serviert wurde, als gäbe es noch 10 weitere Planeten in Reserve - das habe ich in noch keinem Land in Europa oder Asien erlebt. Das Hotel sollte sich dringend eine Strategie für wenigstens ein bisschen Umweltschutz zulegen!

2026-10-10 • via Nuitee
K
Krystal • couple • ph
10
Pros:

The staff were friendly and accommodating, especially the front desk staff.

2026-10-10 • via Nuitee
L
Luis Osvaldo • extended_group • cr
10
Pros:

Location, clean

2026-10-10 • via Nuitee
C
Chanler • extended_group • us
8
Pros:

Location was great and staff was friendly!

Cons:

Lack of bar in the lobby and some other amenities

2026-10-09 • via Nuitee
S
SCOTT • family_with_children • us
8
Overall very good
Pros:

Great location and breakfast and staff

Cons:

Pillows were way too fluffy. I know that sounds weird but I use a special pillow for neck and back pain and normally I do okay at hotels for a night or two but the pillows were so much, I couldn’t even use them and I was very uncomfortable

2026-10-09 • via Nuitee
T
Tamanna • extended_group • us
10
Amazing
Pros:

Clean, convenient and safe location and friendly stuff

Cons:

Everything was great

2026-10-07 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-09-18 • via Nuitee
H
Heather • extended_group • us
9
My stay was relaxing from the time that I checked in until the time that I left!
Pros:

The staff was very friendly and Jonny the bellhop was super helpful and so nice

2026-09-17 • via Nuitee
D
Debbie • couple • us
10
Perfect location to see the city.
Pros:

Location!

2026-09-15 • via Nuitee
J
James • extended_group • us
10
2026-09-13 • via Nuitee