Kinzie Hotel

Hotels
•
Independent
9 (358 reviews)
20 W Kinzie St, Chicago, Illinois, 60654 , Chicago , US
1-312-395-9000

listing image 1
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Pets allowed

Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Express check-out
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Ideal location
Comfortable beds
Great service
Cons:
Disappointing breakfast selection
Noise issues
Need for modernization

Categories

Cleanliness
8.16
Several reviews mentioned the need for better room conditions and cleanliness in bathrooms.
Service
10
Staff were frequently praised for being friendly and helpful.
Location
9.63
Guests highlighted the ideal location and proximity to attractions.
Room Quality
8.67
Some rooms were comfortable, but there were complaints about noise and old furnishings.
Amenities
9.12
Amenities like breakfast and gym received mixed reviews but overall were satisfactory.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast was often mentioned as limited and disappointing.
Overall Experience
9.66
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:25

Property Description

Experience the vibrant heart of Chicago at Kinzie Hotel, where comfort meets convenience just steps away from the city's iconic attractions.

Recreational Excellence
Stay active during your travels with our well-equipped fitness center. Additionally, enjoy exclusive access to a nearby fitness facility at a discounted rate, ensuring your wellness routine is never interrupted.

Comfort and Convenience
Relax in one of our 215 luxurious guestrooms featuring pillowtop beds, flat-screen televisions, and premium bedding. Every room is designed for your utmost comfort, complete with refrigerators and modern digital programming.

Unmatched Amenities
Indulge in delightful dining options at our on-site restaurant or savor the convenience of room service. Make the most of our flexible event spaces, perfect for meetings and banquets, along with a complimentary daily reception for guest interaction.

Don't miss your chance to book your unforgettable stay at Kinzie Hotel today!

Important information:

  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 358 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 9.15
Food and Beverage: 7.61
Overall Experience: 9.66
J
Joseph
6
Pros:

The nitely serve fee at $32 was a bit odd.

2025-10-11 • via Nuitee
N
Nga • friends
10
Pros:

The staff was incredible. They were very friendly, helpful, and attentive to our needs. The hotel was very clean and high quality. Will stay there again!

2025-10-11 • via Nuitee
B
Brian
10
Pros:

.

2025-10-10 • via Nuitee
S
Stephen
10
Pros:

Breakfast and happy hour were a nice surprise. This was a great hotel in downtown Chicago with lots of dining and entertainment locations nearby.

2025-10-08 • via Nuitee
X
Xuemei
6
Pros:

Breakfast is very basic, location is good, noisy outside. Great happy hours.

2025-10-07 • via Nuitee
D
Debra • partner
10
Pros:

I liked the room amenities, spaciousness of room, and location to shops, restaurants, and transportation. A plus was the free two drinks (wine and/or beer) per person provided in the early evening.

2025-10-06 • via Nuitee
C
Colin • friends
10
Pros:

Perfect stay and location

2025-10-06 • via Nuitee
J
Jodie
10
Pros:

.

2025-10-03 • via Nuitee
M
Matthew
10
Pros:

Amazing location

2025-10-03 • via Nuitee
L
lauren
10
Pros:

The location is excellent. Amenities are ok. But the quietness is best.

2025-10-01 • via Nuitee
C
Cathy
8
Convenient but loud
Pros:

Great location, easy to walk to everything. Happy hour was a little misleading. Thought there was a bar in the hotel. Just wine and beer offered from 5-7pm. Also depending on what side of the building you are on, there was live music going on outside until 3am each night.

2025-09-29 • via Nuitee
B
Brendan
10
Pros:

Loved it, great location and very friendly staff!

2025-09-29 • via Nuitee
R
Robert • family
10
Pros:

Ideal location
Friendly staff
Breakfast was only disappointing part of stay. Overcrowded and minimal food selection

2025-09-28 • via Nuitee
A
Amanda
10
Pros:

Good

2025-09-27 • via Nuitee
J
Julia • family
10
Pros:

Staff were very friendly and helpful. Beds were comfortable. Breakfast was good with entry of options. Gym was well stocked and larger than expected.

2025-09-27 • via Nuitee
G
Gerald
10
Pros:

Completely as advertised. Plus some free drinks and breakfast

2025-09-27 • via Nuitee
A
Amy • partner
4
Pros:

The bed was super comfy like sleeping on a cloud, but I was not impressed by anything else. We had a room on the 2nd floor and it was so noisy early in the morning with garbage dumpsters in the alley. View was a brick wall. Also the “breakfast” was underwhelming. Some muffins. Cereal. Coffee was empty by 8:30. And the food stations and guests were crammed in a very tiny windowless room.

2025-09-27 • via Nuitee
W
wendy • partner
4
Pros:

Hotel is worn and in need of a lot of updating. Bed sagged, shower curtain was dirty, ceiling in bathroom had spots, fan didn’t work, towels were not fresh and paper thin/ cheap, temp control thermostat didn’t work…
Received no upgrades despite asking since our first room looked at heinous machinery. They were admittedly unaware of Expedia perks. Staff was very pleasant but still would not return to this property. Also the building is ony 6 floors so street noise can be a big problem.

2025-09-23 • via Nuitee
L
Lucy
10
Nice hotel in great location
Pros:

Friendly and helpful front desk staff. Nice room with comfortable beds. Great location. Only thing we didn’t like was the breakfast which is in a small internal room and had limited choices. The general lack of eco/recycling was disappointing but that may be more an issue of the state rather than this hotel.

2025-09-23 • via Nuitee
G
Gelvin
10
Pros:

Clean and friendly staff. Close commute to restaurants and tourist attractions. Over all experience was great.

2025-09-22 • via Nuitee