Kinzie Hotel

Hotels
9 (1924 reviews)
20 West Kinzie Street , Chicago , us

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Ideal location
Comfortable beds
Great service
Cons:
Disappointing breakfast selection
Noise issues
Need for modernization

Categories

Cleanliness
8.16
Several reviews mentioned the need for better room conditions and cleanliness in bathrooms.
Service
10
Staff were frequently praised for being friendly and helpful.
Location
9.63
Guests highlighted the ideal location and proximity to attractions.
Room Quality
8.67
Some rooms were comfortable, but there were complaints about noise and old furnishings.
Amenities
9.12
Amenities like breakfast and gym received mixed reviews but overall were satisfactory.
Value for Money
9.15
Standard quality for this hotel tier.
Food and Beverage
7.61
Breakfast was often mentioned as limited and disappointing.
Overall Experience
9.66
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:25

Property Description

Luxurious Accommodations
Indulge in the comfort of a 42-inch flat-screen LCD HDTV, premium bath products, and in-room massage services at Kinzie Hotel. The rooms are designed to provide a relaxing and upscale experience for every guest.

Exceptional Dining Experience
Savor the flavors of upscale dining with in-room options from the renowned Public House Gastropub. Enjoy a continental breakfast during your stay and treat yourself to tantalizing dishes like Mac N' Cheese or House Sliders in the comfort of your room.

Evening Delights
Unwind in the Double Cross Lounge at the end of the day with a complimentary drink and a selection of hors d'oeuvres during the nightly reception. It's the perfect way to relax and socialize after a day of exploring Chicago.

Experience luxury, exceptional dining, and evening delights at Kinzie Hotel. Book your stay now for an unforgettable Chicago getaway.

Important information:

Guests must be 21 years of age or older to check in at the property.

Please be advised that for group bookings of 9 or more,different policies and additional supplements may apply.

Please note there is a 1 night room and tax penalty for reservations shortened after check-in. On certain group reservations or special discounted rates, a different policy may apply.

Guests are required to provide a deposit via credit card upon arrival at check-in; the amount on hold is released in full if there are no incidental charges after check-out.

The $34.95 (before taxes) mandatory resort fee per day per room includes:
-complimentary continental breakfast
-complimentary evening reception
-unlimited WiFi access
-24-hour fitness center access
-use of the business center
-Evening reception (wines and ales from 17:00 - 19:00. daily)
-Unlimited entertainment streaming - Netflix, Hulu, YouTube and more

When using a debit card attached to a bank or checking account, funds are immediately frozen for the full expected amount of your room charges, including estimated incidentals of USD 100 per night. This deposit is released by the hotel upon check-out; however, the funds may not be available for approximately 7 to 10 business days, depending on bank policy. If the processing time is of concern, the hotel encourages the use of a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 1924 reviews
Cleanliness: 8.16
Service: 10
Location: 9.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 9.15
Food and Beverage: 7.61
Overall Experience: 9.66
A
Andres couple co
8
Pros:

Location and cleanliness/quality of the rooms.

Cons:

The breakfast.

2026-08-22 via Nuitee
F
Francesca extended_group it
4
costo spropositato rispetto a struttura e servizi
Pros:

la posizione

Cons:

struttura e camere mal tenute. pulizia ai minimi. personale molto non professionale.

2026-08-21 via Nuitee
美君 extended_group tw
9
出入方便
Pros:

位置佳

Cons:

床邊是壞掉的

2026-08-20 via Nuitee
H
Haim solo_traveller il
9
2026-08-19 via Nuitee
D
Dorothy solo_traveller us
10
Jonny was so incredibly helpful. An amazing. I even learned about my cell phone from him.
Pros:

Many choices. It was very nice.

Cons:

Not a thing g could be better.

2026-08-19 via Nuitee
S
Sezgin solo_traveller tr
10
Pros:

We had a wonderful stay at the Kinzie Hotel. The location was absolutely perfect, making it very easy to explore Chicago. The hotel was beautiful, clean, and comfortable, but what really made our stay special was the staff. Everyone was incredibly friendly, welcoming, and helpful. We truly enjoyed our time here and would definitely stay again. Highly recommended!

2026-08-18 via Nuitee
L
Lucia couple ar
10
Pros:

La ubicación es excelente, la habitación muy grande y cómoda, el desayuno está bien

2026-08-17 via Nuitee
O
Oz couple il
9
2026-08-17 via Nuitee
S
STEVEN solo_traveller us
10
2026-08-16 via Nuitee
J
Jessica extended_group co
10
Pros:

La mejor ubicación que puedes tener en Chicago, es l personal amable y atento

2026-08-16 via Nuitee
M
Marcelo couple ar
9
2026-08-15 via Nuitee
S
Sprenger solo_traveller de
10
Pros:

Tolles Personal! Happy hour 5-7 mit complimentary drinks.

2026-08-15 via Nuitee
8
834gurneeshk Family
10
Great!
Pros:

Lani , Mickey and Michael were pretty cool! They helped us generously throughout and made it feel like home away from home! Awesome people , awesome hospitality:)

2026-08-14 via Tripadvisor
S
Sharon extended_group ca
9
Good hotel in a perfect location.
Pros:

Location, location, location. Good sized room. Very clean. Comfortable bed. The happy hour was a nice touch.

Cons:

Had to wait too long for the elevators. The breakfast is as basic as it gets.

2026-08-14 via Nuitee
R
Railane couple us
8
I loved it!
Pros:

I love it! Excellent for the price and the location is just incredible.

Cons:

It can be a bit loud at night, which is expected.

2026-08-14 via Nuitee
G
georgee674 Couples
10
Long couples weekend in Chicago
Pros:

My wife and I spent a 4 day weekend at the Kinzie in Chicago and had a wonderful stay. The staff were very welcoming and professional. The location is great, easy walk to riverwalk and Michigan ave. Daily room refresh made it nice to come back to made-up room. Free breakfast and happy hour was really convenient and a nice touch. Will stay again next time we are in Chicago.

2026-08-13 via Tripadvisor
J
Jahwai solo_traveller us
3
2026-08-13 via Nuitee
R
ryanmD1385IG Family
10
Great stay, even better service!
Pros:

We had a great stay at the Kinzie Hotel, as always! The location is perfect, the hotel is comfortable, and the entire staff is friendly and helpful. A special shoutout to Khouri, who went above and beyond to make sure we had everything we needed and made us feel genuinely welcome. Great service all around, and looking forward to our next stay.

2026-08-12 via Tripadvisor
C
Clarisa couple us
9
2026-08-12 via Nuitee
X
X5039YGss Friends getaway
10
Girls trip 2.0
Pros:

Quick girls trip to Chicago and the Kenzie did not disappoint! Front desk staff and Jonny at the door took great care of us. Room was exceptionally clean, my only wish was that they would leave a few bottles of water for guests in the room each day. That would have been very nice and thoughtful.

2026-08-10 via Tripadvisor