The Hidden Ridge Resort

Hotels
8.2 (2662 reviews)
901 Hidden Ridge Way Box 1070 , Banff , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Tour desk
Hot tub/Jacuzzi
Sauna
Ski storage
See all facilities

Review Highlights

Pros:
Helpful staff
Beautiful location
Great amenities
Cons:
Noise issues
Cleanliness concerns
Limited hot tub hours

Categories

Cleanliness
7.53
Some guests mentioned issues with the cleanliness of sheets and room maintenance.
Service
9
Many reviews appreciated the staff's helpfulness and attentiveness.
Location
9.04
Multiple reviews highlighted the great location and beautiful scenery.
Room Quality
6.99
Some complaints about noise levels and room conditions.
Amenities
8.52
Positive comments about the pool, sauna, and hot tub, but some amenities had limited hours.
Value for Money
7.98
General sentiment reflected good value for the amenities provided.
Food and Beverage
8.03
Food service is not specifically mentioned but is standard for this hotel tier.
Overall Experience
8.5
Most reviews convey a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:09

Property Description

Stunning Views and Cozy Apartments

Full Kitchens and Wood-Burning Fireplaces
Experience the charm of wooden furnishings and the convenience of a full kitchen in each apartment. Cozy up by the wood-burning fireplace after a day of exploring Banff.

Outdoor Hot Tub and Shuttle Service
Unwind in the outdoor hot tub while enjoying the breathtaking mountain views. Take advantage of the free shuttle service to explore Banff town centre without any hassle.

Book now to experience the perfect blend of comfort and convenience at The Hidden Ridge Resort.

Important information:

Please note extra charges must be paid upon check-in.

Groups: Bookings of 3 rooms or more will be classed as a group and charged 1 night plus tax deposit A group cancelation policy of 30 days will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 2662 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 6.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
B
Bohdan couple ca
10
2026-04-23 via Nuitee
A
Abby family_with_children ca
7
Pretty good stay and decent price for the time of year.
Pros:

Great location on Tunnel Mountain. Lovely outdoor pool area and sauna.

Cons:

Room was very dated. No counter space at all in bathroom and condensation was terrible. The main door lock was also “iffy” and hard to lock and unlock. Sofa bed was pretty hard.

2026-04-23 via Nuitee
D
Darcy couple ca
10
Love it here more so in the winter. Very pretty location and great having bus service and free transportation to Banff
Pros:

Love the pool and hot tub. The rooms are cute. Maybe a little outdated but still cozy

Cons:

Not really anything that I disliked

2026-04-23 via Nuitee
N
Nadiia couple ca
10
2026-04-23 via Nuitee
S
Shelwin couple ca
9
2026-04-22 via Nuitee
A
araya extended_group cl
10
Excelente lugar para disfrutar de Banff!
Pros:

La pieza es increíble, camas cómodas, calefacción excelente. Baños arriba y abajo lo que se valora demasiado. Cocina equipada con todo para poder cocinar. La piscina temperada es perfecta y todo alrededor del lobby permite disfrutar de ella.

El paradero de buses queda justo en el Hotel así que moverse es demasiado fácil

Cons:

Unico punto bajo fue que no se hizo el aseo necesario ni las camas en 2 días.

2026-04-22 via Nuitee
H
Helen family_with_children au
8
2026-04-21 via Nuitee
T
Tikkanen solo_traveller ca
10
2026-04-21 via Nuitee
G
Gordon solo_traveller ca
9
Good place to stay as a group given the condo unit nature of the property.
Pros:

Hot tub and spacious unit

Cons:

Many of the guests were making significant noise until 3 or 4am which the staff should have dealt with.

2026-04-21 via Nuitee
D
David couple ca
7
Beautiful location but needs a makeover
Pros:

Nice hot tub and pool area with incredible views.

Cons:

The apartments are pretty old and could use some updates, also it can get really noisy because of the thin walls.

2026-04-20 via Nuitee
C
Casandra couple ca
8
Nice cozy old hotel
Pros:

It’s a hidden gem, a little old but cozy, great for families, nice view from the hot tub.

Cons:

The fireplace had a mark of smoke from the outside.
I couldn’t help to noticed some guests were drinking alcohol in the hot tub next to children although it was prohibited by the property. They hidden the drinks in water bottles and refilled them behind the seats.

2026-04-20 via Nuitee
R
Ruslan family_with_children ca
10
We loved everything – the flat was spotless and had everything we needed. And that fireplace and the smell of smoke – it
2026-04-20 via Nuitee
E
Elizabeth family_with_children au
7
Perfect for our family
Pros:

Close to wildlife, a good distance from downtown. The apartment was spacious with comfy beds and great views.

Cons:

Spacious and complimentary shuttle bus into town.

2026-04-19 via Nuitee
R
Rafael couple ca
8
2026-04-18 via Nuitee
C
Courtney family_with_children ca
7
Pros:

The location and atmosphere was very nice.

2026-04-16 via Nuitee
S
Sara family_with_children ca
10
Pros:

Loved the layout of the rooms, bus stop nearby, beautiful views and hot pools were great!

Cons:

Kitchens a bit small

2026-04-16 via Nuitee
N
Nicole couple ca
9
Wonderful getaway with good prices
Pros:

Amazing location, outside of town but they give you free bus passes at the front desk, staff were very friendly and knowledgeable. Units are large, comfortable and well stocked. Hot tubs and sauna are great

Cons:

Couches are hard, walls are incredibly thin, could hear our neighbours snoring in the night

2026-04-15 via Nuitee
D
Douglas extended_group us
8
2026-04-15 via Nuitee
D
diana family_with_children gb
10
We all had a wonderful time, with easy access to the mountains and fun pool time with BBQing for din
Pros:

The family room was super close to the pool and bbq. Parking was excellent. Staff were fabulous with the children, extremely child friendly. Free parking, wood for the fire and bus passes into town were such nice touches.

Cons:

Maybe a little convenience bar for essentials like milk and bread.

2026-04-13 via Nuitee
O
Oksana couple ca
10
2026-04-13 via Nuitee