Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
7.8 (2295 reviews)
71 Banyan Drive , Hilo , us
+1 808-935-9361

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Good food
Cons:
Dirty rooms
Rude staff

Categories

Cleanliness
6.05
Many mentions of dirty rooms, bugs, and overall uncleanliness.
Service
8.55
Some reviews mentioned rude staff, but not all guests experienced this.
Location
9.55
Positively mentioned for beautiful views and convenience to attractions.
Room Quality
7.05
Rooms were described as outdated and sometimes dirty.
Amenities
7.05
Limited amenities reported, with issues like missing microwaves or laundry.
Value for Money
6.55
Noted as expensive for the facilities offered and overall quality.
Food and Beverage
9.05
Restaurant was praised for good food and cocktails.
Overall Experience
8.55
The overall sentiment seemed mixed but points to some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:36

Property Description

Tranquil Location and Breathtaking Views
Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions
Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience
Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Important information:

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITO

Location

Guest Reviews

7.8
Based on 2295 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.55
Room Quality: 7.05
Amenities: 7.05
Value for Money: 6.55
Food and Beverage: 9.05
Overall Experience: 8.55
M
Michael • family_with_children • de
5
2026-08-29 • via Nuitee
K
Karen • family_with_children • us
9
2026-08-27 • via Nuitee
J
JIANPING • family_with_children • cn
8
Pros:

就在日本花园附近海景房景观不错，门口有个小超市

Cons:

水杯没有主动提供

2026-08-27 • via Nuitee
C
Chad • family_with_children • us
10
Great place to stay in beautiful Hilo town.
Pros:

The property was conveniently located to where our event was held. The staff was accommodating to let us cancel our remainder of our stay because of the weather forecast.

Cons:

The elevators didn’t work but I understand because of the hurricane conditions the island suffered.

2026-08-24 • via Nuitee
L
lange • couple • fr
10
2026-08-22 • via Nuitee
D
Dawn • couple • us
1
Very outdated and worn property.
Pros:

The location is great - right in Hilo Bay.

Cons:

The furniture, carpet, bathrooms are all extremely old and worn. Things are very dirty. Cobwebs in the light fixtures above the front desk.

2026-08-20 • via Nuitee
M
Mindy • solo_traveller • us
10
Review of my stay
Pros:

The buffet both dinner and breakfast

Cons:

That there was no microwave in the room and for breakfast there was no ice cream

2026-08-18 • via Nuitee
L
Lorenzo • extended_group • it
8
2026-08-17 • via Nuitee
D
Daniel • couple • us
5
Disappointed
Pros:

Location park and golf course nearby were great

Cons:

Asked for a room with deck, got a room where you are looking at roof top. Was told the hotel was booked. Looked pretty empty to me.

2026-08-15 • via Nuitee
K
Kalaukoa • couple • us
5
2026-08-12 • via Nuitee
A
Akli • family_with_children • us
8
Pros:

Good location on the water and close to the airport

Cons:

Smelly room (maybe the old carpet ?) Wall paper in poor condition.

2026-08-12 • via Nuitee
D
Donna • couple • us
5
Willing to stay there again if air conditioner is working
Pros:

Friendly staff. Nice location, comfortable beds, clean rooms

Cons:

-Air conditioner was not working and the room we stayed in was hot
-shower wasn’t draining

2026-08-10 • via Nuitee
K
klaus • couple • de
3
2026-08-06 • via Nuitee
H
HUONG • family_with_children • us
7
Convenient stay for the night while visiting volcano park
Pros:

Location

Cons:

Old furniture, properties need updates

2026-08-06 • via Nuitee
S
Stevenson • couple • mh
8
Pleasing
Pros:

Liked the breakfast very much. Beautiful location.

Cons:

A bit more attentive to needs in room

2026-08-05 • via Nuitee
V
Volker • solo_traveller • de
8
Pros:

Blick auf den Vulkan

Cons:

Einige Tapetennähte waren offen und dort befanden sich Schimmelspuren. Das Fenster konnte nicht geöffnet werden.

2026-08-03 • via Nuitee
E
Elizabeth • solo_traveller • us
6
2026-08-02 • via Nuitee
V
VERUSCHKA • family_with_children • de
5
Cons:

The hotel is really showing its age. Even back then, 19 years ago, it was a bit outdated, and it seems nothing has been done to it since. We were promised room service every two days. However, no one came, so we let them know on the third day. The staff was a mixed bag—some were friendly, others less so. There were quite a few issues, but once we pointed them out, the problems were resolved quickly. The refrigerator, for example, was broken but was replaced immediately. Parking isn’t a problem here. The lobby smells very unpleasant, but the rooms were clean.

2026-07-24 • via Nuitee
N
Nuria • extended_group • es
3
Hotel viejo y mala relación calidad precio
Pros:

Nada

Cons:

Muy viejo, había cucarachas en el baño y lo dijimos en recepción y nada que lo revisarían, ni disculpas ni nada de nada…
El restaurante fatal, no tenían la mitad de las cosas, se pensaban quedar con el cambio, se lo tuvimos que pedir y tardaron en traerlo.

2026-07-23 • via Nuitee
Z
zhangc596 • Family
8
Good Value for Money, with a Backrooms-Like Interior
Pros:

I don't usually write hotel reviews, but this stay was memorable enough that I felt compelled to share my experience.

For the price, this hotel offers good value. The entire property - from the lobby and hallways to the guest rooms - is clearly dated, but everything was clean, functional, and well maintained. We stayed in a double queen room, which was surprisingly spacious. Our family of four was able to open all of our suitcases with plenty of room left to move around comfortably.

One thing I really appreciated was the soundproofing. Hilo is full of loud frogs and birds at night, but once the windows were closed, we couldn't hear them at all, making it easy to get a good night's sleep.

What really makes this hotel stand out, though, is its atmosphere. If you're familiar with the "backrooms" internet aesthetic, you'll know exactly what I mean. The hallways are lined with bright white fluorescent lights in a repetitive pattern, giving them an oddly endless appearance. Inside the room, the plain, faded yellow walls around the sink and bathroom add to the uncanny feeling. Combined with the excellent soundproofing and the quiet interior, the whole place has a surreal, liminal-space vibe.

For most people, this probably won't matter one way or the other. But if you're someone who enjoys the backrooms aesthetic, staying here becomes an unexpectedly fascinating experience. It's not luxurious or modern, but it's clean, affordable, comfortable, and strangely memorable.

2026-07-20 • via Tripadvisor