Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
7.8 (2230 reviews)
71 Banyan Drive , Hilo , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Good food
Cons:
Dirty rooms
Rude staff

Categories

Cleanliness
6.05
Many mentions of dirty rooms, bugs, and overall uncleanliness.
Service
8.55
Some reviews mentioned rude staff, but not all guests experienced this.
Location
9.55
Positively mentioned for beautiful views and convenience to attractions.
Room Quality
7.05
Rooms were described as outdated and sometimes dirty.
Amenities
7.05
Limited amenities reported, with issues like missing microwaves or laundry.
Value for Money
6.55
Noted as expensive for the facilities offered and overall quality.
Food and Beverage
9.05
Restaurant was praised for good food and cocktails.
Overall Experience
8.55
The overall sentiment seemed mixed but points to some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:36

Property Description

Tranquil Location and Breathtaking Views
Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions
Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience
Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Important information:

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 2230 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.55
Room Quality: 7.05
Amenities: 7.05
Value for Money: 6.55
Food and Beverage: 9.05
Overall Experience: 8.55
H
Harrell • couple • us
9
Take me back to Hawaii as it was ment to be
Pros:

Great location - Hawaiian heritage at its finest

Cons:

Large gatherings tended to take over the facility

2026-05-16 • via Nuitee
S
Susan • couple • us
10
Clean and comfortable with good food. Also has a beautiful view
Pros:

Clean and location

Cons:

Nothing

2026-05-13 • via Nuitee
K
Kristin • family_with_children • us
10
2026-05-13 • via Nuitee
J
James • extended_group • us
8
Pros:

-

2026-05-12 • via Nuitee
T
Tamara • couple • us
3
2026-05-11 • via Nuitee
J
John • couple • us
9
2026-05-11 • via Nuitee
M
Mark • couple • us
10
2026-05-10 • via Nuitee
K
Kevin • couple • us
8
2026-05-10 • via Nuitee
A
Amir • solo_traveller • il
10
מצויין
Pros:

מלון מצויין במיקום נח , צוות נהדר , החדר היה מרווח , מיטות נוחות , הנוף מהמרפסת היה מדהים.

Cons:

אזור הבריכה מינימליסטי ולא ממש מזמין. חדר הרחצה ישן אבל בסך הכל מתוחזק היטב , לא משהו שמשפיע על השהות.

2026-05-10 • via Nuitee
V
VICKIE • solo_traveller • us
9
Pros:

Everything but the ants.

Cons:

Ants

2026-05-08 • via Nuitee
B
brownsvalley • family_with_children • us
7
2026-05-07 • via Nuitee
S
Stanley • solo_traveller • us
10
Pros:

Nice room. Must be careful of extra charges.
Good location.

Cons:

Nothing really.
They are still beating up on "COVID". Room service every other day but otherwise fine.

2026-05-04 • via Nuitee
J
Joseph • couple • us
4
For the high price, it was not worth it.
Pros:

The location and the room.

Cons:

Check-in person was not friendly at all, never smiled or greeted nicely. The breakfast was horrible: no toast or bread; the French toast was soggy, full of cinnamon, no option for fresh eggs.

2026-05-03 • via Nuitee
B
Brandon • couple • us
10
2026-05-01 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-04-30 • via Nuitee
J
Joy • couple • us
10
Perfect location, comfortable clean room, beautiful view, excellent parking, accommodating staff.
Pros:

Beautiful view of bay from restaurant, generosity portions, tasty food, friendly staff.

2026-04-30 • via Nuitee
D
Dmitri • couple • us
7
Don't stay there, it is not worth the room rates they ask.
Pros:

Location, dated hotel, seems to be nice place to stay in 80s or 90s.

Cons:

Premium price for very modest facility. They embarrass themselves by offering free water refill for the water brought by the guest upon check-in, instead of having at least one free water bottle in the room, considering the nightly charge. Similar embarrassment is them offering 10 buck discount at their premium priced steakhouse dinner. Sometimes it is better not to say or offer anything rather then saying or offering. They obviously have hard-working cleaning stuff, but whoever owns the place and his/her minions make laughable overall impression. Compared to Europe, Turkey, Dubai, Asia this hotel is 15-20 years behind. The owner(s) should take a field trip and fly to other places to see what decent hotels these days are. So they won't embarrass themselves with the room rates they ask.

2026-04-28 • via Nuitee
J
Jackie • extended_group • us
9
Would stay again.
Pros:

The Layout, location, pool, views, parking were excellent. Restaurant was a B-

2026-04-25 • via Nuitee
B
Bob • couple • us
10
2026-04-25 • via Nuitee
T
Terence • extended_group • us
10
I would stay here again
Pros:

Location was perfect close to beaches

2026-04-22 • via Nuitee