Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
7.8 (2213 reviews)
71 Banyan Drive , Hilo , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Good food
Cons:
Dirty rooms
Rude staff

Categories

Cleanliness
6.05
Many mentions of dirty rooms, bugs, and overall uncleanliness.
Service
8.55
Some reviews mentioned rude staff, but not all guests experienced this.
Location
9.55
Positively mentioned for beautiful views and convenience to attractions.
Room Quality
7.05
Rooms were described as outdated and sometimes dirty.
Amenities
7.05
Limited amenities reported, with issues like missing microwaves or laundry.
Value for Money
6.55
Noted as expensive for the facilities offered and overall quality.
Food and Beverage
9.05
Restaurant was praised for good food and cocktails.
Overall Experience
8.55
The overall sentiment seemed mixed but points to some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:36

Property Description

Tranquil Location and Breathtaking Views
Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions
Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience
Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Important information:

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 2213 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.55
Room Quality: 7.05
Amenities: 7.05
Value for Money: 6.55
Food and Beverage: 9.05
Overall Experience: 8.55
C
Csaba • extended_group • hu
7
2026-04-15 • via Nuitee
R
Rina • couple • jp
8
コスパがよい！
Pros:

古い建物と他の方のコメントにありましたが、私たちが滞在したお部屋は特にそれを感じなかったです。とても綺麗の清掃されており、1泊でしたがゆっくりできました。

Cons:

特にありませんでした。

2026-04-14 • via Nuitee
A
Amy • couple • us
10
2026-04-14 • via Nuitee
P
Po-Chih • extended_group • us
1
I do not like it
Cons:

The Woman staff is really mean

2026-04-13 • via Nuitee
N
Noir333 • Family
8
Nice but marred by inconsistency
Pros:

Interestingly, we were here twice in one visit - first when we flew into Hilo and then when we flew out. The experiences were significantly different.

The first visit was great. Big shout out to reservation person Betty Star who was wonderful to work with. We had a fifth floor room, which we later found out was important as all the floors below that have not been upgraded. The staff was friendly and helpful.

On the second visit, we were met by a grumpy young man who was annoyed that we arrived early. “Check in is at 3 - come back later.” Because of the threat of a Kona Low, we asked about driving conditions and weather. Not very helpful.

In contrast, we arrived early at the hotel in Kona and were also early. But they were friendly about, suggested some activities, and actually got us in a bit early.

On the second visit, there was still trash on the terrace and no shower amenities. Because this was a 4th floor room, it was not upgraded. We had to get several tiny plastic bottles of shampoos, conditioner, etc. There were few plugs and one didn’t work, so challenging to charge electronics for a family.

The biggest drawback here is that the experience with this hotel is so inconsistent - depending on staff, time of day, events happening, etc.

Would not recommend food from the bar. It as slow and - again - inconsistent. They do have gluten-free options, which was great.

The rooms were comfortable but try to get a room that is not facing Babylon Drive, as they are more noisy. Plan on planes going overhead at 6am. We were very, very greatful that this hotel is very close to the airport, with gas to fill up your car only a few minutes away.

2026-04-11 • via Tripadvisor
C
Christopher • couple • us
10
Best place to stay in Hilo
Pros:

They were able to change my reservation without a fee.
Terrific view and location.

2026-04-09 • via Nuitee
J
joseph • couple • us
8
Pros:

Location, great food

Cons:

Patio furniture run down

2026-04-07 • via Nuitee
J
joseph • couple • us
8
Pros:

Location!

Cons:

Balcony furniture was tattered.

2026-04-06 • via Nuitee
Y
YUSUKE • family_with_children • us
2
The guy at the front desk is not professional at all
Pros:

Just a location to visit some landmarks

Cons:

Staff services

2026-04-06 • via Nuitee
L
Li lin • extended_group • us
8
很好.
Pros:

地點很棒.

2026-04-05 • via Nuitee
P
Paul • couple • us
10
2026-04-04 • via Nuitee
A
Anne Lise • couple • us
10
2026-04-04 • via Nuitee
E
Enrique • couple • uy
8
Pros:

Ubicación

2026-04-02 • via Nuitee
R
Rasha • couple • us
9
Pros:

Staff were so friendly and welcoming

2026-04-02 • via Nuitee
A
Alan • solo_traveller • us
9
2026-04-02 • via Nuitee
C
Carol • couple • gb
5
Hilo
Pros:

the room was large

Cons:

the whole place needs a refurbishment, very tired

2026-04-01 • via Nuitee
L
Lawrence • extended_group • us
10
I had an enjoyable time.
Pros:

Everything was amazing!

Cons:

N/A

2026-03-31 • via Nuitee
X
xiaoxu • extended_group • de
1
Werde keine Empfehlung, die unterwegs über Internet Information holen müssen.
Cons:

Es gab im Zimmer kein WLAN, nach mehrmals anrufen kam immer nicht zustande, in beiden Zimmer WLAN herzustellen, was wir dringend gebraucht hätten.

2026-03-31 • via Nuitee
R
Richard • couple • us
8
Pros:

Clean rooms very nice property

Cons:

No heated pool

2026-03-30 • via Nuitee
J
Jeffrey • couple • us
10
2026-03-29 • via Nuitee