SureStay Plus Hotel by Best Western Mesquite

Hotels
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SureStay Plus Hotel by Best Western
6.5 (414 reviews)
2100 N Belt Line Rd , Mesquite , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Peaceful environment
Friendly staff
Cons:
Dirty rooms and pest issues
Limited food options

Categories

Cleanliness
4.46
Numerous reviews mention dirty rooms and roaches, indicating significant issues with cleanliness.
Service
7.93
Positive comments about courteous and professional staff, standard quality for this hotel tier.
Location
8.47
Many reviews highlight the peaceful and convenient location, which is a positive aspect.
Room Quality
5.42
Mixed reviews; some mention good amenities while others complain about cleanliness and maintenance issues.
Amenities
6.45
Amenities received mixed feedback, with some positives like the tub and complimentary breakfast, but also negatives regarding cleanliness.
Value for Money
6.91
Some reviews indicate affordability, but issues with cleanliness and value might affect perception.
Food and Beverage
5.96
Widespread complaints about the limited breakfast options and quality.
Overall Experience
6.43
General mixed feelings; while some enjoyed their stay, the cleanliness issues heavily impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:25

Property Description

Convenient Location
Modern Amenities
Complimentary Breakfast

Book your stay at SureStay Plus Hotel by Best Western Mesquite for a comfortable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.5
Based on 414 reviews
Cleanliness: 4.46
Service: 7.93
Location: 8.47
Room Quality: 5.42
Amenities: 6.45
Value for Money: 6.91
Food and Beverage: 5.96
Overall Experience: 6.43
S
Salas • couple • us
10
2026-07-20 • via Nuitee
R
Robert • solo_traveller • us
10
2026-07-14 • via Nuitee
B
Bishop • couple • us
7
Cons:

The jets on the heart jacuzzi will not work properly. I stay there a lot, and this have not been fixed for weeks.

2026-07-07 • via Nuitee
T
Tarnisha • couple • us
10
2026-07-05 • via Nuitee
J
James • solo_traveller • us
4
Bait and Switch.
Pros:

How cold the room got and the feel of the bed itself.

Cons:

Check-In was at 3:00pm. Once checked in, we found the room not yet serviced and cleaned. We had enough time to set our bags down, but were asked to leave by front lobby staff to leave the hotel so they could clean the room. I had never been kicked out of a hotel, much less so fast. Upon returning roughly 5 hours later, the jacuzzi only had cold water. Cold water. In a hot tub. We tested the hot water several times, even before checking out the next morning, it simply never heated up. Most of the jets also did not work. There are cheaper ways to be disappointed. When a complaint was mentioned, we were told to talk to the manager on Monday.
My first red flag from booking to check-in was how the price for such a sub-par experience jumped from $99.99 all the way to over $160 seemingly just because, and a pre-scolding about treating the jacuzzi responsibly.
I will not be returning and would appreciate at least a partial refund.

2026-06-28 • via Nuitee
J
Jones • family_with_children • us
6
2026-06-26 • via Nuitee
E
Eddie • solo_traveller • us
8
2026-06-24 • via Nuitee
B
Bishop • couple • us
8
2026-06-23 • via Nuitee
Y
Yaritza • family_with_children • us
6
For the price, it was fine.
Pros:

Everything was fine, except that they didn't come to clean the room when we needed it. I had to ask the housekeeper directly to do us the favor, since it had been three days and the room hadn't been cleaned.

Cons:

Just the issue with the cleaning of the room.

2026-06-22 • via Nuitee
T
Talisha • couple • us
7
2026-06-19 • via Nuitee
M
Moree • family_with_children • us
1
Won’t be coming back
Pros:

Location

Cons:

Dirty room
Smelled liked weed
Desk staff tried to charge me twice
Only thing at the breakfast bar was burnt eggs and old coffee I ate at 7:00am

2026-06-19 • via Nuitee
S
Stacey • couple • us
7
It was nice and quiet and peaceful in the AC was working so good I had to turn it off in the middle
Pros:

The price and the pool

Cons:

The breakfast was horrible the only thing good with the waffles.. they had some dried up cereal they had some nasty juice and they had bread you could toast and then the Texas Waffle you can make. I was very disappointed in the breakfast I give that a 2 out of 10.
Then next would be the TVs. The TVs are horrible you don't know what channel to go to then you have to manually put it in every channel just to change it nothing good on not even regular TV nothing to watch and hard to even get a channel to come in clearly..

2026-06-04 • via Nuitee
B
Basil • solo_traveller • us
3
Pros:

Bathroom was clean.

Cons:

No proper breakfast, the coffee was cold.
No pillows on bed only small cushion like pillows.
The linen was not clean.
The room was having bad smell.

2026-06-02 • via Nuitee
C
Cazares • couple • us
6
Pros:

It was in a good location and room was clean.

Cons:

Room was clean although when I pulled back the curtain I saw a roach and another one up on the top of the wall. They came in and sprayed and didn’t see any more after that. They didn’t offer me anything so we will not be booking there anymore.

2026-06-01 • via Nuitee
B
Burks • couple • us
10
2026-05-31 • via Nuitee
R
Rachel • couple • us
1
NO MEAT OR EGGS
2026-05-28 • via Nuitee
C
Cheryl • solo_traveller • us
9
Pros:

The location was great. Close to restaurants and stores. The staff was very good.

Cons:

Construction is going on, so traffic is very congested.

2026-05-25 • via Nuitee
R
Rosie • couple • us
1
Nasty uncomfortable and not friendly customer service
Pros:

Nothing

Cons:

My room was so dusty and the jacuzzi was dirty brown stuff was coming out the jets and a spider was crawling on the bed

2026-05-24 • via Nuitee
J
Jessica • family_with_children • us
1
Horrible not even worth 90 bucks a night!
Pros:

I thought the price was great for the location however I was wrong

Cons:

That it smelled bad and the complementary breakfast was trash! At 7:30am mind you breakfast started at 6am by 7:30 there was cold eggs cereal and toast with NO TOASTER! the pool was open but the hot tub was not working and had thick green stuff on top and trash in it mind you the pool was clean make it make sense! Never again!!!

2026-05-24 • via Nuitee
R
Robert • couple • us
8
2026-05-21 • via Nuitee