Hilton Garden Inn West Edmonton

Hotels
•
Hilton Garden Inn
8.8 (424 reviews)
17610 Stony Plain Road , Edmonton , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Wi-Fi issues
No breakfast included

Categories

Cleanliness
8.45
Most reviews mention clean rooms, but some reports of maintenance issues affect perception.
Service
9.45
Staff received consistent praise for friendliness and helpfulness.
Location
8.95
Good access to major roads and nearby amenities, though some found the area not ideal.
Room Quality
8.45
Rooms are tidy but several reviews mentioned they are due for a refresh.
Amenities
8.45
Amenities present but some reviews indicated potential improvements are needed.
Value for Money
8.95
Mixed feelings about the pricing, especially during busy periods.
Food and Beverage
8.45
Breakfast was well-rated, but some guests were disappointed by the lack of inclusivity.
Overall Experience
9.25
Generally positive experiences with some minor disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:12

Property Description

Convenient Location near West Edmonton Mall
Situated just 3 km from the renowned West Edmonton Mall, Hilton Garden Inn West Edmonton offers a prime location for both leisure and business travelers.

Comfortable Rooms with Modern Amenities
Each air-conditioned guest room is equipped with a refrigerator, microwave, cable TV, and free Wi-Fi. Additionally, guests can enjoy the convenience of a work desk, coffee maker, and other essential amenities.

On-Site Facilities for a Relaxing Stay
Guests can unwind in the indoor pool, stay active in the fitness centre, and utilize the 24-hour business centre. With a restaurant, ATM, and gift shop on site, everything you need is within reach at Hilton Garden Inn West Edmonton.

Book your stay now and experience comfort and convenience at our hotel near Edmonton city centre.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 424 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.25
X
XIAOJUN • extended_group • ca
9
2026-01-23 • via Nuitee
B
Britt • couple • ca
9
Lovely, clean and comfortable.
Pros:

So nice, it was clean and the bed was good.

Cons:

It’s in the middle of nowhere, but that’s most of Edmonton anyways.

2026-01-22 • via Nuitee
L
Liliia • couple • ca
9
2026-01-20 • via Nuitee
J
Jayson • family_with_children • ca
8
2026-01-19 • via Nuitee
J
Joemarie • family_with_children • ca
9
Pros:

clean space

Cons:

nothing

2026-01-19 • via Nuitee
T
Tony • extended_group • ca
10
2026-01-19 • via Nuitee
T
Tiffany • family_with_children • ca
8
Cons:

Extra charges on account...weird marketing fee, and travelers fee

2026-01-19 • via Nuitee
P
Patricia • family_with_children • ca
9
Thanks, Keep up the great work.
Pros:

I have been a customer with Hilton for over 20 years, always satisfied.

2026-01-19 • via Nuitee
M
Myles • solo_traveller • ca
9
2026-01-19 • via Nuitee
I
Iain • solo_traveller • ca
9
Pros:

Excellent location, clean and friendly staff

Cons:

Nothing

2026-01-14 • via Nuitee
J
Jessica • family_with_children • ca
1
2026-01-05 • via Nuitee
P
Patricia • couple • ca
10
A great relaxing stay
Pros:

Staff were pleasant and the room was clean and quiet

2026-01-04 • via Nuitee
P
Priscilla • family_with_children • ca
10
2026-01-02 • via Nuitee
H
Heather • couple • ca
8
2026-01-01 • via Nuitee
A
Amson • solo_traveller • ca
7
Pros:

The intimate quietness... mostly...

Cons:

Nothing major... but the TV system could use an upgrade.

2025-12-29 • via Nuitee
S
Shane • couple • ca
9
Excellent stay, great staff and very clean.
Pros:

Location is excellent. Staff is super friendly. Lounge was great service and delicious food

Cons:

The elevators are terrible. Deftly and one of them kept stopping on our way to the 6th floor. Had to hit the 6 button a second time

2025-12-28 • via Nuitee
C
Cristina • couple • ca
8
Cons:

The air was so dry. Could not breathe well.

2025-12-27 • via Nuitee
P
Petawaysin • family_with_children • ca
10
2025-12-24 • via Nuitee
J
Jennifer • family_with_children • ca
10
2025-12-22 • via Nuitee
C
Chaychuk • solo_traveller • ca
10
2025-12-13 • via Nuitee