Hilton Garden Inn West Edmonton

Hotels
•
Hilton Garden Inn
8.8 (443 reviews)
17610 Stony Plain Road , Edmonton , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Wi-Fi issues
No breakfast included

Categories

Cleanliness
8.45
Most reviews mention clean rooms, but some reports of maintenance issues affect perception.
Service
9.45
Staff received consistent praise for friendliness and helpfulness.
Location
8.95
Good access to major roads and nearby amenities, though some found the area not ideal.
Room Quality
8.45
Rooms are tidy but several reviews mentioned they are due for a refresh.
Amenities
8.45
Amenities present but some reviews indicated potential improvements are needed.
Value for Money
8.95
Mixed feelings about the pricing, especially during busy periods.
Food and Beverage
8.45
Breakfast was well-rated, but some guests were disappointed by the lack of inclusivity.
Overall Experience
9.25
Generally positive experiences with some minor disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:12

Property Description

Convenient Location near West Edmonton Mall
Situated just 3 km from the renowned West Edmonton Mall, Hilton Garden Inn West Edmonton offers a prime location for both leisure and business travelers.

Comfortable Rooms with Modern Amenities
Each air-conditioned guest room is equipped with a refrigerator, microwave, cable TV, and free Wi-Fi. Additionally, guests can enjoy the convenience of a work desk, coffee maker, and other essential amenities.

On-Site Facilities for a Relaxing Stay
Guests can unwind in the indoor pool, stay active in the fitness centre, and utilize the 24-hour business centre. With a restaurant, ATM, and gift shop on site, everything you need is within reach at Hilton Garden Inn West Edmonton.

Book your stay now and experience comfort and convenience at our hotel near Edmonton city centre.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YEG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 443 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 9.25
D
Daina • couple • ca
8
The room was nice and roomy, it was clean and the bed was comfy.
Pros:

Location was good, hotel was clean.

Cons:

The room was a bit dated, did not like the carpet. Furniture was not comfortable.

2026-03-27 • via Nuitee
J
James • family_with_children • ca
10
Pros:

Only spent one evening so did not try the food. Pool was nice for the kids

2026-03-24 • via Nuitee
T
Tenille • family_with_children • ca
10
I enjoyed it thank you
Pros:

The location is good I liked we were able to stay till 1pm

Cons:

The parking was overflowing not enough handicap spaces. The whirlpool was yellow to much chlorine

2026-03-23 • via Nuitee
J
Jonilyn • couple • ca
10
Keep up the good work.
Pros:

Clean and staffs are polite.

Cons:

Nothing.

2026-03-19 • via Nuitee
H
Humberto • family_with_children • ca
10
2026-03-19 • via Nuitee
R
Robert • couple • ca
9
Hotel was very good, restaurant excellent, best restaurant meal in years! Steak was actually rare!!
Pros:

Breakfast was very nice - made to order omelettes, I had french toast with sausage, also hot cereal, pastries, fruit, juice, etc.

Cons:

The only thing I could comment on was that we didn't realize we could turn off the fan on the heater as it made a bit of a noise but when we did it was fine.

2026-03-17 • via Nuitee
M
Melissa • family_with_children • ca
8
2026-03-16 • via Nuitee
L
Lewis • couple • ca
7
Convenient place to stay, clean, friendly. Needs more comfortable bedding.
Pros:

Location, clean room, spacious room

Cons:

Uncomfortable sheets, only 3 pillows, need 4

2026-03-16 • via Nuitee
M
Muhammad • family_with_children • ca
10
2026-03-14 • via Nuitee
U
Ugonna Amamasi • family_with_children • ng
8
Loved it.
Pros:

Staff were great. Friendly and very helpful. Rooms were clean. Beds were comfortable. Breakfast was awesome. location was very convenient for me. Would book again.

Cons:

The hotel could do with a makeover.

2026-03-12 • via Nuitee
J
Janice • couple • ca
10
2026-03-10 • via Nuitee
A
Aaron • family_with_children • ca
10
New years
Pros:

Grest breakfast!

Cons:

All good.

2026-03-09 • via Nuitee
M
Mark • couple • ca
4
2026-03-08 • via Nuitee
C
Christine • couple • ca
10
2026-03-06 • via Nuitee
C
Cristina • couple • ca
10
2026-03-06 • via Nuitee
D
Digness • couple • ca
8
2026-03-03 • via Nuitee
J
Jeanine • solo_traveller • ca
5
Will probably book a hotel room somewhere else next time that includes free breakfast.
Pros:

Clean and the bed was comfortable

Cons:

The room was too hot all night. The thermostat would only go down to 18, which felt a lot warmer than 18.

2026-03-02 • via Nuitee
D
Dodginghorse • family_with_children • ca
8
Pros:

Welcoming and breakfast was amazing

Cons:

The hot tub seemed kind of dirty but the pool was nice.

2026-02-25 • via Nuitee
J
Jianping • family_with_children • ca
10
2026-02-24 • via Nuitee
A
Amy • solo_traveller • ca
7
Pros:

Staff and location was great.

Cons:

My room had no heat. I had to wait a couple of hours until I was moved into a different room. I got a complimentary beverage for the heat issue, which I didn't use. I was too tired to head down to the lounge. Discount on the stay would've been better.

2026-02-23 • via Nuitee