Village Hotel Maidstone

Hotels
•
Village Hotels & Leisure Clubs
7.5 (2546 reviews)
Castle View, Forstal Rd, Sandling , Maidstone , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Noise disturbances
Limited amenities for personal items

Categories

Cleanliness
6.89
Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.
Service
8.36
Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.
Location
7.9
Noisy issues were raised, but the location's proximity to travel routes was valued.
Room Quality
7.35
Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.
Amenities
8.38
The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.
Value for Money
6.34
Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.
Food and Beverage
7.89
Positive remarks about the food at events and breakfast indicated a solid experience overall.
Overall Experience
6.86
Mixed experiences noted, with both excellent service and significant noise disturbances impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:05

Property Description

Leisure Facilities and Village Gym

The Village Hotel Maidstone offers extensive leisure facilities for guests, including access to the Village Gym with a swimming pool, sauna, and steam room. Stay active and relaxed during your visit with these fantastic amenities.

Dining Options and Starbucks Coffee Shop

Indulge in a variety of dishes at the Village Pub & Grill all day dining venue, from hearty breakfasts to scrumptious desserts. Craving a hot drink or snack? Visit the on-site Starbucks coffee shop for a quick pick-me-up.

Business Club and Meeting Spaces

For those needing a workspace during their stay, the Business Clubs at the hotel provide inspired meeting spaces, hot desking, and state-of-the-art technology. Upgrade to Business Club access for additional amenities and services.

Experience comfort, convenience, and a range of amenities at Village Hotel Maidstone. Book now for a memorable stay!

Important information:

The property will contact guests after receiving booking confirmation with additional details related to their stay.

Check-in and check-out is done at the self-service kiosks.

Please note that Village Hotels do not accept cash payments or checks.

The credit or debit card used to make the booking must be available on check in at the hotel.

Please note that children’s swim times apply.

Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots.

Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 2546 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.34
Food and Beverage: 7.89
Overall Experience: 6.86
S
Sharon • couple • gb
8
Pros:

Very comfortable rooms really clean and very reasonably priced

Cons:

Nothing

2026-03-01 • via Nuitee
C
Carole • extended_group • gb
6
Acceptable
Cons:

Rooms very dark

2026-02-28 • via Nuitee
J
Jay • couple • gb
8
Great
2026-02-27 • via Nuitee
R
ROTIMI WILLIAMS • solo_traveller • gb
10
Good
Pros:

Nil

Cons:

Nil

2026-02-26 • via Nuitee
V
Vipin • solo_traveller • gb
5
Pros:

Spacious room. Comfy bed

Cons:

Breakfast
No shampoo on the first day.

2026-02-25 • via Nuitee
C
chloe • couple • gb
3
Not nice
Cons:

The cleaner was constantly knocking on the door from 10am and they woke us up to drilling in the room next door at 8am which we were not warned of

2026-02-24 • via Nuitee
G
Georgina • couple • gb
5
Pros:

The staff

Cons:

It was too busy ni privacy to get to the spa

2026-02-24 • via Nuitee
G
Georgina • couple • gb
5
Pros:

The staff was nice

Cons:

Its was too busy with people outside using the spa to get to the spa you have to pass a million people eating stading to privacy

2026-02-24 • via Nuitee
D
Denise • couple • gb
2
Good until we woke up to find no hot water available
Pros:

Clean comfortable

Cons:

No hot water when we woke in the morning. I reported this but had no message back informing me when this would be rectified

2026-02-24 • via Nuitee
B
Beverley • couple • gb
10
2026-02-22 • via Nuitee
I
Irene • couple • gb
10
Pros:

Facilities are great

Cons:

Nothing

2026-02-22 • via Nuitee
K
Kirsty • solo_traveller • gb
10
Pros:

It was very modern , fresh , clean

Cons:

The food price very expensive for what it is .

2026-02-22 • via Nuitee
B
Burton • couple • gb
7
2026-02-14 • via Nuitee
K
kennneth • family_with_children • gb
7
Good but did not enable a peaceful atmosphere in the bar/lounge
Pros:

Facilities were good and comfortable

Cons:

Thought the price of the breakfast was very expensive. and due to the international rugby resembled a sports bar.
Not what I wanted.

2026-02-13 • via Nuitee
L
Lydia • extended_group • gb
9
clean lovely size rooms with great facilities and in a good location
Pros:

Room was clean and large with. Large enough for 4 adults sharing. Beds were very comfortable, we all had a good nights sleep and it was very quiet in the rooms. Only issues was that we were only given 2 towels for 4 people but we asked the cleaning staff and they happily provided us with more.

Cons:

Only issues was that we were only given 2 towels for 4 people but we asked the cleaning staff and they happily provided us with more. The breakfast price on the day was not discounted but would have been if we prebooked.

2026-02-12 • via Nuitee
A
Anna • solo_traveller • gb
7
Pros:

The hotel reception staff, the rooms and the pub for dinner were excellent.

Cons:

I have stayed at Thee Village Hotel, Maidstone every year for several years for work purposes. Previously our group were allowed an early continental breakfast at 0700 as we needed to leave at 0730. We had several conversations with the hotel reception staff, who in turn spoke to the kitchen to allow us this flexibility. We were told we could sit in the restaurant,and have our packed breakfast with coffee and tea. I separately requested a box of cereal instead of a croissant. On both days of our stay that weekend, we had to negotiate to get into the restaurant. On the Sunday the lady in the kitchen was quite rude to us, and frustrated that we wanted to sit in the restaurant area, and that I wanted a box of cereal.

2026-02-12 • via Nuitee
J
Jean Pierre • couple • fr
8
Pros:

Le lit. Excellent qualité. Peinture neuf.

Cons:

D'être réveillé à 06h30 le matin par le music boom boom super forte de la salle de gym.. Très désagréable en vacances. Nouveau déco un peu froid pas de caractère.

2026-02-10 • via Nuitee
S
Smith • couple • gb
8
2026-02-09 • via Nuitee
C
Cedi • solo_traveller • gb
5
The location remains the best thing about the hotel.
Pros:

Good location, right by the M20

Cons:

Room was so dark, with a lack of lighting combined with dark coloured decor. A lack of hot water just made the experience even less positive. It’s a personal perspective, but the pub menu, design and vibe didn’t work for me!

2026-02-08 • via Nuitee
S
Shirley • couple • gb
10
Pros:

Staff were all extremely helpful and friendly, room was immaculate, bed was so comfy!

Cons:

Could have done with more lighting in the room

2026-01-31 • via Nuitee