Village Hotel Maidstone

Hotels
•
Village Hotels & Leisure Clubs
7.5 (2649 reviews)
Castle View, Forstal Rd, Sandling , Maidstone , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Noise disturbances
Limited amenities for personal items

Categories

Cleanliness
6.89
Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.
Service
8.36
Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.
Location
7.9
Noisy issues were raised, but the location's proximity to travel routes was valued.
Room Quality
7.35
Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.
Amenities
8.38
The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.
Value for Money
6.34
Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.
Food and Beverage
7.89
Positive remarks about the food at events and breakfast indicated a solid experience overall.
Overall Experience
6.86
Mixed experiences noted, with both excellent service and significant noise disturbances impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:05

Property Description

Leisure Facilities and Village Gym

The Village Hotel Maidstone offers extensive leisure facilities for guests, including access to the Village Gym with a swimming pool, sauna, and steam room. Stay active and relaxed during your visit with these fantastic amenities.

Dining Options and Starbucks Coffee Shop

Indulge in a variety of dishes at the Village Pub & Grill all day dining venue, from hearty breakfasts to scrumptious desserts. Craving a hot drink or snack? Visit the on-site Starbucks coffee shop for a quick pick-me-up.

Business Club and Meeting Spaces

For those needing a workspace during their stay, the Business Clubs at the hotel provide inspired meeting spaces, hot desking, and state-of-the-art technology. Upgrade to Business Club access for additional amenities and services.

Experience comfort, convenience, and a range of amenities at Village Hotel Maidstone. Book now for a memorable stay!

Important information:

The property will contact guests after receiving booking confirmation with additional details related to their stay.

Check-in and check-out is done at the self-service kiosks.

Please note that Village Hotels do not accept cash payments or checks.

The credit or debit card used to make the booking must be available on check in at the hotel.

Please note that children’s swim times apply.

Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots.

Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 2649 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.34
Food and Beverage: 7.89
Overall Experience: 6.86
V
Vanessa • couple • gb
10
2026-06-06 • via Nuitee
S
Shelley • solo_traveller • gb
10
Pros:

Great facilitoes great staff

Cons:

Its a drive away from.shops

2026-06-06 • via Nuitee
M
May • couple • gb
10
2026-06-06 • via Nuitee
K
Kyle • family_with_children • gb
8
2026-06-06 • via Nuitee
A
Anuoluwapo • couple • gb
10
2026-06-05 • via Nuitee
N
nathan • solo_traveller • gb
10
2026-06-04 • via Nuitee
F
Femi • couple • gb
9
2026-06-04 • via Nuitee
H
Helle • family_with_children • gb
8
Would stay there again but they need to get aircon sorted
Pros:

The room was clean and felt spacious and newly refurbished. Beds were nice.
Receptionist was very pleasant and good at giving the information.
Pool was a nice size,our child loved hanging out there and good place to cool down when hot.

Cons:

It was during the hot temp( 26-28 degrees) but the room was like a sauna. No aircon to cool it down. But room had been provided with two (weak) fans to blow cold air but both couldn’t be positioned near the beds. So 2 painful eves/nights with no proper rest.

2026-06-03 • via Nuitee
S
Sandra • couple • au
8
Cons:

Paying for parking

2026-06-02 • via Nuitee
M
Marc • couple • nl
8
Above our expectations!
Pros:

Parking in front of the hotel, very friendly staff, nice clean new rooms, the quality of the food in the restaurant was great!

2026-06-02 • via Nuitee
H
Hiu yee • extended_group • gb
8
2026-06-02 • via Nuitee
M
Mandeep • family_with_children • ae
7
Pros:

The staff was friendly and warm. The pool was good, enjoyed the facilities there.

Cons:

The room was terrible. Beds and pillows massively uncomfortable. It gave me an awful neck and back pain. The mattress was too springy. I shared the bed with my child and each time he moved his hand or leg it kind of shook the bed disturbing my sleep. I normally love the pillows in the hotels but can't say the same here.. our room was facing some back storage, loading and transit area and I think it was a recycling collection day so there was an awful noise of glass bottles early in the morning. How i wanted to cry... The room was terribly warm so had to sleep with windows open so the music that was playing till late kept us awake and the noise in the morning woke us early. It was meant to be a holiday, not this.. there is inadequate ventilation in the bathrooms. It gets too suffocating inside. I kept one fan facing towards the bathroom with the door open whenever not in use to air it whatever I could. The extractor fan didn't seem to work and when I mentioned i was explained that it works at specific times and was offered other room too but if it was the same there I didn't want to go through the trouble of moving my stuff. The good comfortable room counts a lot in a stay away from home.

2026-06-01 • via Nuitee
A
Angela • extended_group • es
4
Not worth the cost of room
Pros:

Breakfast was good, lots of choice both hot and cold

Cons:

Room was very warm, 3 people sharing with no air con!
Lighting poor, had to ask for extra lamp! Couldn’t see to unpack!!
On arrival only 2 of everything ie: towels, cups etc…

2026-06-01 • via Nuitee
I
Ian • couple • gb
6
Average and luckily not required very often otherwise I’d stay else where
Pros:

Location and nice bar area

Cons:

Room was too dark, poor lighting, no wardrobe space and had to pay extra for car parking

2026-06-01 • via Nuitee
R
Rukhsana • family_with_children • gb
8
2026-05-31 • via Nuitee
S
Shelley • solo_traveller • gb
5
Pros:

Staff was nice and friendly, food was okay

Cons:

Bed was uncomfortable, only 1 chair to sit in other then on the bed when there is 2 guess, very very noisy due to having party's and gym ect open bar and garden to everyone doesn't feel like a hotel more a activity place for anyone even if your not paying to stay there, over priced for the fact its a place for anyone

2026-05-31 • via Nuitee
R
Roy • couple • gb
5
Ideal location but I won’t be back.
Pros:

The location. The house keeping staff were very friendly.

Cons:

The whole check in process. I’m not on your payroll so why is your ‘receptionist’ making me input all my details onto her screen. It’s her job, not mine.
Also, who stops serving breakfast at 9am on a weekday and why is it an extra £5 if I decide on the morning that I want one rather than order it the night before. What a scam. They are the same sausages and bacon😂
I had a club room which appeared to be missing some furniture. Why all that space by the window? Maybe a chair or a lamp would be a better use of that space instead of it looking like an unfinished room.
Oh yeah, thanks for the ONE melted chocolate club bar. Great idea for two guests.

2026-05-31 • via Nuitee
P
Peter • family_with_children • gb
7
We won’t be returning unless AIRCON is installed
Pros:

Pool was excellent

Cons:

Room was too hot - needs AIRCON!!!!

2026-05-31 • via Nuitee
A
Alina • couple • gb
10
2026-05-30 • via Nuitee
C
Carole • solo_traveller • gb
10
Overnight stop
Pros:

Easy to use self check-in with staff to help if needed. Good location just off motorway. Free parking for guests.
Could use all gym facilities for an extra cost if required.
Perfect for Dover ferries

Cons:

The beds were comfortable but getting on them.was a problem, they are very high, so you need steps to get on them. The room was a long walk with stairs after i said we had mobility issues.

2026-05-28 • via Nuitee