Village Hotel Maidstone

Hotels
•
Village Hotels & Leisure Clubs
7.5 (2614 reviews)
Castle View, Forstal Rd, Sandling , Maidstone , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Noise disturbances
Limited amenities for personal items

Categories

Cleanliness
6.89
Feedback indicates that while spa and room cleanliness were noted positively, some areas lacked shelves and hooks.
Service
8.36
Aneta's service received explicit praise across multiple reviews, as well as other staff being described as friendly and helpful.
Location
7.9
Noisy issues were raised, but the location's proximity to travel routes was valued.
Room Quality
7.35
Rooms were often mentioned as comfortable, but concerns about noise dampened the sentiment.
Amenities
8.38
The gym facilities were highly praised; the lack of bedside lamps and shelving detracted slightly.
Value for Money
6.34
Some reviewers felt the room price was not justified due to sleep disruptions and lack of value.
Food and Beverage
7.89
Positive remarks about the food at events and breakfast indicated a solid experience overall.
Overall Experience
6.86
Mixed experiences noted, with both excellent service and significant noise disturbances impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:05

Property Description

Leisure Facilities and Village Gym

The Village Hotel Maidstone offers extensive leisure facilities for guests, including access to the Village Gym with a swimming pool, sauna, and steam room. Stay active and relaxed during your visit with these fantastic amenities.

Dining Options and Starbucks Coffee Shop

Indulge in a variety of dishes at the Village Pub & Grill all day dining venue, from hearty breakfasts to scrumptious desserts. Craving a hot drink or snack? Visit the on-site Starbucks coffee shop for a quick pick-me-up.

Business Club and Meeting Spaces

For those needing a workspace during their stay, the Business Clubs at the hotel provide inspired meeting spaces, hot desking, and state-of-the-art technology. Upgrade to Business Club access for additional amenities and services.

Experience comfort, convenience, and a range of amenities at Village Hotel Maidstone. Book now for a memorable stay!

Important information:

The property will contact guests after receiving booking confirmation with additional details related to their stay.

Check-in and check-out is done at the self-service kiosks.

Please note that Village Hotels do not accept cash payments or checks.

The credit or debit card used to make the booking must be available on check in at the hotel.

Please note that children’s swim times apply.

Please indicate the number of baby cots needed. All requests for cots must be confirmed by the property as not all rooms can accommodate cots.

Please note that over the festive period, there will be limited dining available at the hotel due to private functions. For more information, guests are advised to contact the hotel before arrival, contact details can be found on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

7.5
Based on 2614 reviews
Cleanliness: 6.89
Service: 8.36
Location: 7.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 6.34
Food and Beverage: 7.89
Overall Experience: 6.86
M
Marc • extended_group • be
8
2026-05-15 • via Nuitee
M
Michelle • family_with_children • gb
10
Absolutely lovley
Pros:

Brilliant

2026-05-15 • via Nuitee
C
Carol • couple • gb
10
2026-05-14 • via Nuitee
J
Jamie • solo_traveller • gb
10
2026-05-10 • via Nuitee
S
Stephen Ringlee • solo_traveller • us
10
Modern Hotel Off the Motorway
Pros:

Modern, clean, spacious, excellent staff, very good on-site restaurant/pub.

Cons:

For those walking the Pilgrim Way, be aware that this hotel is located off the motorway. While a bus stops nearby, it is well off the path.

2026-05-09 • via Nuitee
K
kendal • solo_traveller • de
9
2026-05-08 • via Nuitee
A
Amena • family_with_children • gb
8
2026-05-08 • via Nuitee
G
gilliano43 • NONE • Newton Abbot, Devon, England
6
Disappointed
Pros:

We love Village Hotels and was looking forward to our stay at Maidstone Village Hotel. We were so disappointed it was not like any other Village Hotels we’ve stayed in. The club room was nice but not as nice as other Villages. The restaurant was very noisy, cluttered, unwiped tables, spilt drinks on the floor. Unable to hear what staff were saying due to TV’s with football on, TV’s with F1. Three dart matches taking place and loud music. It was all too much. It was busy and clearly the staff could not keep up. Our food was ok but not as we have had in other Village Hotels. Our sleep was interrupted by other noisy guests, 3am shouting, doors slamming etc. so all in all we were disappointed but we will stay at Village Hotels again but NOT Maidstone.

2026-05-06 • via Tripadvisor
4
446tedn • NONE
10
Great Hotel & Staff
Pros:

Village Hotel Maidstone has everything you need, so there’s really no need to go out. There’s a pub, restaurant, Starbucks, gym, large pool, sauna and steam room all on site. The staff are excellent, and the rooms are clean with very comfortable beds.

2026-05-06 • via Tripadvisor
J
joe • family_with_children • gb
1
Shite!
Cons:

No cot despite request, they said baby can sleep on floor!!

2026-05-06 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Pros:

You can’t beat the village

2026-05-04 • via Nuitee
R
Robert • couple • gb
2
Poor rooms only suited for one nights stay really.
Pros:

Staff

Cons:

Dirty glasses in room when we arrived there was three people staying in room only two cups and two dirty glasses We arrived late at night and wanted to shower No shower Gel it was empty. As it was late we couldn’t see any staff to ask . We had to use hand soap . We asked to have this sorted the next day Only two cups arrived. By this time I’d had enough and just gave up. The hotel bedrooms are very poor. We were going to a party in the hotel and we had four coat hangers for all our dresses and other clothes I wouldn’t stay again.

2026-05-03 • via Nuitee
P
Pete 1962 • solo_traveller • gb
3
Disappointing
Pros:

Room was very clean

Cons:

1.Booking in, not everyone is used to or happy with a self booking system especially when you're a certain age, even some of the young had problems
2.The hotel is under renovation, didn't get notice of this when booking, one of our group had a broken foot having to use the lift to the second floor then walk the length of the building then going down a floor using the fire escape wasn't pleasant,
3.Service in the bar, ordering by app, took ages to get the food, missing items, missing drinks were a pain as you had to queue up at the bar to ask where they were, after the food was finished took ages for any staff to clear the tables even though a number of staff walked past

2026-05-03 • via Nuitee
S
Sophie • couple • fr
10
Repos et calme, tout ce que je recherchais
Pros:

Les lits incroyables !

Cons:

Les travaux en cours mais il faut bien les faire…

2026-05-02 • via Nuitee
L
Liam • solo_traveller • gb
9
2026-05-02 • via Nuitee
S
Savvygreggy10 • NONE
10
Village hotel Maidstone
Pros:

What great superb value and super. Clean hotel breakfast fabulous quality and plenty evening meals a bit pricey tho

2026-04-28 • via Tripadvisor
D
dafyddbaldwin • Business
8
very good hotel
Pros:

very good hotel all around, pool and gym if you want it. all you can eat full breakfast with many options/selections

2026-04-28 • via Tripadvisor
S
Sally • extended_group • gb
3
Far too noisy and inedible food
Pros:

Beds comfortable

Cons:

When i booked i didn't realise it was a sports bar, stupidly. The terrific noise which greated us whilst a football match was on was deafening. When we came down to dinner it was still on and was advised to come back later. When we could eventually eat, we ordered steak and ale pie, mash and peas. Disgusting. Doubt there was ale in there, pastry rock hard, mash congealed and frozen hard peas floating in copious amounts of watery gravy. Too polite to complain. Would never reccomend staying there unless you like extreme noise, and tasteless food. Staff were miserable too!!

2026-04-28 • via Nuitee
C
Cornel George • family_with_children • gb
9
2026-04-28 • via Nuitee
A
Anna • couple • za
10
Overall brilliant. Will stay there again
Pros:

Lovely hotel with friendly staff. Clean rooms. Delicious dinners. Good breakfast.

Cons:

Nothing

2026-04-27 • via Nuitee