Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Hotels
Holiday Inn Express
8.7 (446 reviews)
620 East Wetmore Road , Tucson , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location
Cons:
Cleanliness issues
Room quality concerns
Amenities not as described

Categories

Cleanliness
7.91
Hair found on the sheets; cleanliness issues noted.
Service
9.38
Staff was friendly and helpful; positive sentiments expressed about service.
Location
9.42
Convenient location highlighted by multiple reviews.
Room Quality
7.37
Small rooms noted, with issues such as a nail in the floor.
Amenities
8.4
Pool and spa facilities had issues; breakfast variety noted.
Value for Money
9.36
Good experience for the price paid.
Food and Beverage
8.91
Breakfast variety and quality appreciated; no major complaints.
Overall Experience
8.88
Overall enjoyable stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:46

Property Description

Convenient Location and Modern Amenities

This hotel, located near Tucson Mall and Wetmore Park, offers a comfortable stay with an outdoor pool, hot tub, and free WiFi. The rooms are equipped with convenient amenities like a microwave, minibar, and cable TV.

Delicious Breakfast and Relaxation Options

Start your day with a complimentary breakfast buffet and unwind in the outdoor barbecue facilities or lounge area. Stay active at the fitness center or catch up on work at the business center.

Nearby Attractions and Entertainment

Explore Rillito Park and Racetrack just a short drive away, or visit the University of Arizona and Old Tucson Studios. With its convenient location and modern amenities, Holiday Inn Express Hotel and Suites Tucson Mall is the perfect choice for your stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 446 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 8.88
R
Richard solo_traveller gb
4
I expected better
Cons:

The hotel is tried and a bit shabby. Considering the money, it was not worth it. I also heard a lot of noise through the walls (or ceiling) from a neighbouring room at 4am.

2026-02-09 via Nuitee
L
Louis couple us
8
This was my second visit, I would return.
Pros:

Good location, easy access. Shopping and restaurant's nearby. Bed was comfortable and pillows were fluffy.

Cons:

Small bathroom, but adequate.

2026-01-22 via Nuitee
J
James couple us
4
In a very bad part of town
Pros:

Not too much

Cons:

Pool was not heated as advertised. Spa water was oily and loaded with too much chlorine and spa wasn’t hot enough. Pancake machine is a joke.

2026-01-20 via Nuitee
C
Caleb solo_traveller us
5
2026-01-19 via Nuitee
T
Teresa couple us
9
2026-01-19 via Nuitee
A
ANA GABRIELA family_with_children mx
10
Pros:

MUY BUEN DESAYUNO

2026-01-19 via Nuitee
P
Paul solo_traveller us
8
2026-01-19 via Nuitee
R
Roy solo_traveller us
8
Pros:

Everything is good for that price no complaints

Cons:

The elevator was kind of need maintenance

2026-01-19 via Nuitee
K
Kathryn solo_traveller us
10
Pros:

Location

Cons:

Breakfast was awesome

2026-01-19 via Nuitee
R
Rex couple us
9
Great overnight stay, convenient location near mall and many dining options
Pros:

Hotel was nicely decorated and they went the extra with nice architectural details like crown molding and pillars. Breakfast was very good with many hot foods including protein choices that many other breakfast buffets tend to exclude. Sausage gravy and biscuits was exceptional. Pool and hot tub working, clean, and well maintained. Rooms had everything you could ask for with comfortable bed and both soft and firm pillows.

Cons:

Bathroom was small and cramped but likely because the time hotel was built.

2026-01-16 via Nuitee
G
Gerald couple us
6
Frustrating and a bit disappointing.
Pros:

Clean. Good location

Cons:

Breakfast was under staffed, crowded, poorly arranged, most food good. New food brought in was cold. Not enough seating. Slow coffee dispenser with long lines.

Room coffee maker didn’t work. Was replaced second day but not given any more coffee. Was there 4 days.

2026-01-05 via Nuitee
D
David Encinas couple mx
10
2026-01-03 via Nuitee
S
Suzanne family_with_children us
10
2026-01-01 via Nuitee
A
Adrian couple us
10
2025-12-11 via Nuitee
R
Ruiz family_with_children mx
10
Pros:

Instalaciones

Cons:

El pago con tarjeta, no aceptaron efectivo.

2025-12-10 via Nuitee
M
Melissa family_with_children mx
10
Pros:

Las camas, muy comodas

Cons:

Muy pocas mesas en el desayuno

2025-12-06 via Nuitee
S
Sharamie couple us
10
2025-12-06 via Nuitee
B
Broughton couple us
10
Pros:

Breakfast was great! There was plenty of variety and beautiful dining area. Loved the coffee machine!

Cons:

Takes too long to receive $100 refund for deposit for incidentals. My credit card had it as a pending charge a week after I checked out.

2025-12-06 via Nuitee
O
Ortega family_with_children mx
10
2025-12-04 via Nuitee
R
Rashmi Ranjan family_with_children us
3
Need to provide safe and better customer experience.
Pros:

At good locality

Cons:

The room. There was a nail projecting out of the floor at the high traffic area, when you enter the room, where the carpet starts. I stepped on it twice after coming from bathroom. It was quite painful experience. Told the front desk and he said it would be taken care of immediately, but that didn’t happen until my family and I were there for 2 night. Fortunately it happened to me first so I warned my kid and wife about it so that they are not hurt.

2025-11-29 via Nuitee