Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cleanliness
Cons:
Room size
Outdated decor
Food quality inconsistencies

Categories

Cleanliness
7.75
Some reviews mentioned cleanliness positively, but concerns about showers affecting the perception.
Service
9.25
The staff is frequently described as friendly and helpful across several reviews.
Location
9.25
Multiple reviews praised the prime location of the hotel, citing convenience to tourist spots and transport.
Room Quality
7.75
Some reviews noted smaller rooms and less modern decor than expected.
Amenities
8.75
Amenities such as parking and breakfast options were generally well-received.
Value for Money
8.25
While some felt rooms were basic for the price, others found the value acceptable for the location.
Food and Beverage
8.25
Reviews noted good breakfast options but criticized some food quality on specific occasions.
Overall Experience
8.75
Many reviews reflected a mostly positive experience overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:33

Property Description

Central Location:
Hotel Sailer's prime location, just minutes away from the Main Train Station and the old town, makes it the perfect base for exploring Innsbruck.

Relaxing Spa Area:
Unwind after a day of sightseeing in the hotel's spa area with a rejuvenating sauna session, offering a peaceful retreat in the heart of the city.

Culinary Delights:
Indulge in a culinary journey at the on-site restaurant, serving up a delectable mix of Tyrolean specialties, international dishes, and a wide array of exquisite wines.

Experience the charm of Hotel Sailer and book your stay now to create unforgettable memories in Innsbruck.

Important information:

Please note that the bicycle rental is not available in winter.

Please let the property know with how many guests you will arrive. If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 14 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4975 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 8.75
W
Wolfgang • couple • de
8
2026-06-06 • via Nuitee
D
DAVIDE • solo_traveller • it
10
Pros:

Posizione ottimale, colazione eccezionale, stanze molto pulite e ampie, personale gentilissimo

Cons:

Niente di negativo

2026-06-06 • via Nuitee
B
Böhler • solo_traveller • at
7
Pros:

Lage, Zimmer

Cons:

Sehr hellhörig. Über uns war sehr viel Trampeln zu hören

2026-06-05 • via Nuitee
C
Christian • couple • nl
8
2026-06-04 • via Nuitee
B
Brigitte • couple • ch
8
Die Damen an der Reception gaben uns sofort das Gefühl am richtigen Ort angekommen zu sein! 🙏
Cons:

Beim Frühstück wurde leider SEHR langsam das Buffet aufgefüllt. Ich wartete 20‘ bis es wieder Käse gab. Wir waren uns von den anderen 4 Hotels, die wir besuchten. anderes gewohnt. Dort wurde das Buffet blitzschnell wieder aufgefüllt. Also bitte nachbessern.
Das Restaurant unter den Bäumen war traumhaft und das Personal sehr aufmerksam und freundlich. Vielen lieben Dank. Wir werden gerne wieder kommen.

2026-06-04 • via Nuitee
P
pollyseale • Couples
8
Treated horribly by waitress/hostess in the restaurant
Pros:

The hotel was lovely, big room, fantastic neighborhood near Aldstadt, great rain shower and amenities. Housekeeping failed to change out our dirty glasses for clean, failed to make sure we had plenty of toilet paper and tissues. We had to either search down a cart or call the front desk twice for these items in a 3 day stay. However the most upsetting was how we were treated in the restaurant by one waitress/hostess. She literally ORDERED us to sit in a hot small dining room (there were numerous available) right off the noisy kitchen. Our waiter saved us by moving us to a table in the empty “bar” and opened a window. This woman also insulted another man after us without a reservation. But we had one and were still treated horribly, patrons of their hotel. This woman should find another profession. Kudos to the young Mexican man who tried to smooth things over. He is an asset to their hotel.

2026-06-02 • via Tripadvisor
R
Renata • couple • br
9
Boa escolha
Pros:

Bem localizado, staff da recepção bastante amigável, quarto bastante confortável e limpo.

Cons:

Falta um box apropriado no banheiro. O staff do café da manhã é um pouco rude.

2026-06-02 • via Nuitee
T
Thiranee • extended_group • th
10
Pros:

Services and location

2026-06-02 • via Nuitee
T
Tashiro • solo_traveller • jp
9
Pros:

ロケーションは中央駅から歩いて数分で、観光地にも歩いて行ける。
フロントのスタッフが Innsbruck Top までの行き方を丁寧に教えてくれた。
レストランの夕食で食べたシュニツェルも、サービスを含めて満足できた。
朝食も席が混むこともなく、落ち着いて食べられた。

Cons:

できれば、部屋に電気ポットかコーヒーメーカーが欲しかった。

2026-06-02 • via Nuitee
E
Emanoel Christian • solo_traveller • de
8
It was good, but not for that price
Pros:

The location and facilities nearby

Cons:

The hotel is very good, but the prices for one stay over is just unbelievably expensive.. they are totally out of reality.

2026-05-31 • via Nuitee
S
Sue • solo_traveller • au
8
The hotel is in a great location to access everything and the rooms and public areas clean and cosy
Pros:

Cosy sitting areas, outdoor courtyard and friendly staff. The welcome card for 3 or more nights provided meaningful discounts and free trams.

Cons:

The bar wasn’t welcoming and there was no bar or light meals on offer

2026-05-31 • via Nuitee
K
Kurt • couple • at
8
2026-05-31 • via Nuitee
C
Charmpoh96 • Family
8
Conveniently located hotel providing a comfortable stay
Pros:

Convenient, near the train station and has all the amenities a hotel would be expected to provide. One thing to note is that the bathroom is not entirely closed off from the main bedroom in the “junior suite” we stayed in, so it might not be the most suitable for friends or adult siblings travelling together who would need more privacy in the shower.

2026-05-30 • via Tripadvisor
A
Alice • solo_traveller • my
10
Pros:

Smooth and seamless check in process, clean and comfortable room, located in ideal location and very close to innsbruck station. Front desk was exceptionally helpful and went out of their way to help us call external local number party for our enquiry as we're not local and cannot speak German.

2026-05-29 • via Nuitee
S
Sumit • family_with_children • de
10
Pros:

Location is amazing, very close to central station and also near to city center. Rooms are clean, comfy and staff is very friendly. Great value for money!

Cons:

Nothing, everything was great!

2026-05-29 • via Nuitee
S
shrinivasp2022 • Family
8
Stay at hotel Sailer
Pros:

Location is good, near to train stn
Hotel was also good and clean although rooms looked smaller than compared to normal size. Plus the bathroom should have had full coverage door and not partial.

2026-05-28 • via Tripadvisor
F
Florian • solo_traveller • at
9
2026-05-27 • via Nuitee
C
Clint • solo_traveller • at
8
2026-05-26 • via Nuitee
B
Birgit • solo_traveller • at
8
Pros:

Nettes Personal, perfekte Lage, gutes Frühstück, angenehme und ruhige Zimmer

Cons:

Das WLAN hat kaum funktioniert.

2026-05-26 • via Nuitee
K
Kati Beno • solo_traveller • at
10
Pros:

Lage, Personal, Frühstück sehr gut.

2026-05-25 • via Nuitee