Beacon Hill Hotel

Hotels
9.4 (208 reviews)
25 Charles Street , Boston , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Great location
Comfortable rooms
Cons:
Room cleanliness issues
Mixed service experience
Limited amenities and value for money

Categories

Cleanliness
7.2
Overall, guests found the hotel to be clean, with some mentioning cleanliness as a positive aspect, while others highlighted minor cleanliness issues.
Service
7.1
Service was generally appreciated by guests, though there were concerns about staff demeanor and handling of certain situations.
Location
8.3
The hotel's location was widely praised for its proximity to key landmarks and access to public transport.
Room Quality
7.4
Guests found the rooms to be spacious and comfortable, but some encountered maintenance issues and noise problems.
Amenities
6.9
While some guests appreciated the amenities like the gym and pool, others mentioned the lack of spa services as a drawback.
Value for Money
6.6
Mixed opinions on the value for money, with some feeling the price was high for the services offered.
Food and Beverage
7.2
Guests generally had a positive experience with breakfast and restaurant services, despite some wanting more variety.
Overall Experience
7.7
Most guests had a positive overall experience at the hotel and would recommend it to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:55

Property Description

Luxury in the Heart of Boston's Beacon Hill District

Newly Renovated Guest Rooms: Experience comfort in uniquely designed rooms with open-air terraces offering picturesque views of Charles Street.

Dining Experience: Indulge in Mediterranean-inspired cuisine at the casual fine-dining restaurant, open daily for three meals and serving brunch on weekends.

Cozy Bar Atmosphere: Unwind in the evening at the intimate bar, perfect for enjoying drinks, engaging in conversations, and savoring light snacks.

Experience the charm of Beacon Hill Hotel - Book your stay now for a memorable Boston getaway!

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability. Special requests cannot be guaranteed and may incur additional fees.

Please note, gratuity is not included in breakfast included rates.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

9.4
Based on 208 reviews
Cleanliness: 7.2
Service: 7.1
Location: 8.3
Room Quality: 7.4
Amenities: 6.9
Value for Money: 6.6
Food and Beverage: 7.2
Overall Experience: 7.7
S
SueAnn • couple • us
6
While we enjoyed our stay, we will stay at another hotel on our next visit.
Pros:

The breakfast was a pleasant surprise. The continental breakfast with pastries, yogurt, fruit, and coffee met our needs. The staff was friendly, courteous and responded to requests immediately. We had Christmas Eve dinner in the dining room and our meals were delicious. Also, the location of the hotel is perfect.

Cons:

The room was extremely small. Also, the bathroom sink was so small, it was difficult to wash your face. There was more counter space than bowl, so a larger sink is possible.

2025-12-31 • via Nuitee
A
Andi XCX • couple • de
5
Gute Lage in Beacon Hill, wenig Komfort und Ausstattung.
Pros:

Das Frühstück war kümmerlich.

Cons:

Es gibt keine richtige Lobby, nur den Bar-Bereich. Es gibt keinen Aufenthaltsraum, abgesehen vom Restaurant. Es gibt kein Fitnessstudio.

2025-11-04 • via Nuitee
I
Ipek • couple • us
3
Dissapointing, given the price we paid. The staff is just uninterested. The doors of the rooms need
Cons:

Disappointing Stay. Needs Major Improvement!
The staff seemed uninterested and unhelpful; no one appeared to know what was going on. The rooms urgently need proper sound insulation. Every morning around 6 a.m., we were woken by a loud machine noise coming from the cleaning closet. Even the quiet conversations of the cleaning staff were clearly audible due to the lack of soundproofing.

While the towels were new, they had clearly never been washed after being removed from their packaging. The breakfast was minimal and well below standard. Overall, the management needs significant improvement to bring the hotel to an acceptable level.

We paid around USD 500 per night (including taxes), but in my opinion, the stay was worth no more than USD 175 per night for the level of service and quality provided. We ultimately decided to cut our stay short (after much disagreement with the hotel staff regarding a refund) and transferred to another hotel.

2025-10-30 • via Nuitee
C
Crystal • partner
8
Pros:

Only issue was the elevator kept breaking

2025-09-26 • via Nuitee
E
Elizabeth • partner
10
Pros:

Adorable. Loved the convenient location to Freedom Trail, shopping, restaurants, grocery. Loved the rooftop terrace.

2025-09-24 • via Nuitee
V
Varda • solo_traveller • gb
9
2025-09-19 • via Nuitee
J
Julie • partner
8
Pros:

Was quite noisy with traffic.

2025-09-19 • via Nuitee
W
Wayne
10
Pros:

The staff especially the new

2025-09-14 • via Nuitee
C
Carl • friends
10
Pros:

Wonderful hotel in a great part of Boston. Walking distance or easy transportation to just about anyplace a visitor would want to see. Room was a bit small, but not a problem considering we only slept in the room. We will be back!!

2025-09-11 • via Nuitee
C
Claude
10
Pros:

Location

2025-09-09 • via Nuitee
C
Catherine • couple • gb
8
Great location. Lovely decor. Great to have breakfast included.
Pros:

The rooftop bar and staff serving up there were amazing.

Cons:

Some staff were a little aloof. Would have been nice to have access to coffee or tea making facilities. Apart from that,all good.

2025-09-09 • via Nuitee
M
Mary • family
10
Pros:

Loved the location loved the lovby nar and Breakfast was a treat. OX

2025-09-08 • via Nuitee
S
Stephanie
6
Decent Space in Boston
Pros:

Overall, I enjoyed our stay at this spot. The location can’t be beat. It’s right by Boston Common (for parking) and nestled on Charles Street, close to attractions but far enough away that you can escape the hustle and bustle at night. The staff were friendlyish but often unavailable (another guest said her power went out and no one was around to help). Room could have been cleaner. There were stains on the sheet and areas in the room that looked like they hadn’t been touched in awhile. The elevator broke down while we were there, which wasn’t the end of the world, but wouldn’t have been pleasant if we had to schlep all our luggage up the stairs. We were near the upstairs terrace and it got really noisy at night. We ended up using a sound machine to drown out the noise. It’d be nice to offer small amenities, as well - my friend forgot a toothbrush and they didn’t have any on hand. It’s a cute space but shows wear - hoping they keep up maintenance bc it has the potential to be great.

2025-09-08 • via Nuitee
P
Patricia
10
Charming hotel & location
Pros:

Lovely boutique hotel, walking distance to many points of interest. Charming neighborhood, felt very safe, comfortable beds, can’t really say enough about how pleasant our week was there!!!

2025-09-07 • via Nuitee
U
Urte • couple • de
9
Good location for Boston
Pros:

beakfast is included
Central location
Friendly staff
Very good kitchen for dinner

Cons:

Everything was to our complete satisfaction

2025-09-06 • via Nuitee
J
Jennifer • family_with_children • us
8
2025-09-01 • via Nuitee
U
Urte • couple • de
9
Super
Pros:

Einfaches Frühstück inclusive, leider nur bis 9 am
Sehr gutes dinner

2025-08-19 • via Nuitee
L
Luca • couple • it
10
2025-08-13 • via Nuitee
L
Lain • couple • us
7
Good.
Pros:

I like the location the most! It’s close enough to the parks and Newbury street.

Cons:

The staff didn’t clean the room on Saturday. I was very disappointed to see the messy room when I came back.

2025-08-11 • via Nuitee
V
Viktor • solo_traveller • de
10
Pros:

Cosy but in all details excellent

Cons:

Nothing

2025-08-08 • via Nuitee