Giannoulis – Santa Marina Beach

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The property was inconveniently located. The all inclusive meal plan was the same every day. No variation to speak of. Transportation is tricky since it’s a distance from town. The showers leak.

Nive workers just very small rooms and hard location when hotel was split in two

The property is very outdated. The towels are over laundered and the rooms are run down. The rooms are small and severely over priced for what it accommodates. The beach has no attendants and you must wake up early to reserve a lounge chair. We waited for 30 minutes to get clean towels. I have traveled all over Europe and never stayed in such a hotel. I would never recommend this hotel.

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor.

Perfect environment for families with young children.

All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff

Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance

Food was very tasty , great selection of breads, cheeses.

Entertainment was available on some of the nights , violin player, singer, saxophone player all were great

Lovely range of shops within walking distance , and bus and taxi straight into Chania old town.

Had a very relaxing time and will go back again!

Everything worked really well, clean place, great pools and amazing beach. Food excellent, nice rooms with air conditioning. Many nice trips which could be booked from the reception, buss route near by. Very friendly staff. Great vacation, great hotel!

Staff was excellent. Beach was also very nice.

I stayed at this hotel for one week and paid 170 euros per night. It states that its a 4 star hotel. Its maximum a 3 star hotel. Whoever states otherwise hasent travelled in their life. Rooms are like 100 years old. Bathrooms are old and the waterpipes loud. In the room you cab here your neighbor talk, go to the toilet and whenever a neighbor door closes its like a bomb going of. Impossible to sleep. Mosquitoes in the room and i spent the night killing all of them because it’s impossible to sleep aince they keep biting you. So take into consideration to apend 2 hours every night killing mosquitoes. Pool was old and very few sunbeds. If you are not the first person to the pool you will have to amtry and get a bed at the beach. Beach area not so nice. Too many rocks before getting into the water. Breakfast was the worst experience ever. Very few varieties and tasteless and to so attractive at all. Restaurant had no aircondition so you start the dlday sweating or you can sit outaide and sweat in the sun. The dont have a lugageroom which is important since there are many people with a later flight than morning flights. If going to grecce if you dont book a 5 star hotel dont go there. And for the prices they are charging it’s definitely not worth going. They have such a low standard that it’s ridiculous. Around the hotel area there are shops and restaurants. All the shops prives are ridiculously high. Alomst a scam for what they are charging tourists.

Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead.
We received the info the next day in English.
They would not give us a late check out, even by an hour and did not offer a place to shower in the interim.
Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules.
No water sports or hotel activities at this location.
Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.

Isommat huoneet 28 neliötä,allasnäkymällä.Ei sovi liikunta rajoitteelliselle. Huoneet monen rapun jälkeen ja ovat ylhäällä.
Patio tai parveke ,ei mitään yksityisyyttä.Huoneet ei ole äänieristetty

Sunny was shining. Place was nice

Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.

The room and the bathroom are too small but overall the place is clean

All spaces are very nice designed and well maintained - from loby to pools areas
Love a lot the restaurant and bar terrace with an amaizing sea view
Very calm and relaxing place

La struttura non é un 4 stelle. Sono più strutture assemblate. Salone ristorante con sedie con cuscini sporchi e maleodoranti. Pochi ombrelloni in spiaggia e nelle due piscine. Animazione inesistente, in una settimana i bambini sono stati coinvolti nei giochi in piscina una sola volta e per breve tempo. Bella la zona nuova ma vecchio tutto il resto. Nel bagno la porta sbatteva contro il gabinetto. Lenzuola e teli mare forati e macchiati. La vista giardino era inquietante. La struttura é attraversata dalla strada principale e per raggiungere spiaggia e ristorante c'è un tunnel sporco da attraversare. Personale per nulla cordiale ad eccezione di pochi. Il mare non eccezionale. Cibo nella norma, buoni veramente solo i dolci. Forse un tre stelle. Inesistente il supporto di hotel.com ma le lamentele per questo saranno gestite in separata sede.

Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks

De la réception, en passant par les bars, les restaurants et la chambre, tout était très bien

Very nice friendly personnel. Great place, location, food, animation program in the day and evening, quit clean beach and pool - everything one needs for a nice vacation. All the requests we had were handled quickly. We highly recommend this place for a family vacation.

This hotel is made by the staff, they are awesome and all deserve a pay rise.
We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind.
It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!!
The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!!
It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over.
Maybe we went wrong time of year for guest from UK(early June).
I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision.
We will miss Santa Marina, until next 😀

Det var rent og pent på hotellet, personale venlig, men vi kunne ikke sove roligt pga myg om natten... derudover næsten ingen internet på værelset og den samme noget kedelig morgenmad. Vi har savnet pandekager eller spejleg som bliver lavet når vi kommer til morgenmad, maden har tit været lun eller for kold især ved luknings tid.