Hotel Westbahn

Fenster sehr alt, Räume riechen wie in einem alten Wohnmobil, das Bett war eine Katastrophe (rutschen auseinander, uraltes Federbett! Schimmel im Badezimmer! Der Lift ist auch gefühlt 200 Jahre alt und sehr klein! Wir

We booked and paid for three rooms. Although the staff were pleasant when we arrived, their attitude changed the moment we complained about the rooms.

All three rooms were affected by a loud, constant industrial thumping — “dum, dum, dum” — which made it impossible to relax, let alone sleep. This was not ordinary traffic, street or railway noise. It was an extremely disturbing mechanical sound that continued without interruption.

After repeated complaints and a lengthy discussion, we were moved to another room. It was only marginally quieter and still completely unacceptable. When we complained again, we were told that there were no other rooms available.

Since the hotel was unable to provide a reasonably quiet and usable room, I politely requested a refund. The hotel refused. We then contacted Booking.com for assistance, but the hotel rejected their refund request as well. In other words, the hotel kept our money even though we could not reasonably stay in the rooms provided.

The condition of the hotel was equally disappointing. Everything appeared old, worn and poorly maintained. Two of our rooms overlooked large outdoor air-conditioning units and received almost no natural daylight. In one bathroom, a door leading outside was propped up with newspaper — something I would never expect to see in a professionally managed hotel.

We eventually left and paid for another hotel, where we were treated with courtesy and given rooms in which we could actually sleep.

This was the first time I have encountered a hotel that could neither provide an acceptable room nor take responsibility by offering a refund. Their approach appears to be: once they have taken your money, your comfort is no longer their concern.

Do yourself a favour and stay somewhere else. There are plenty of hotels nearby with better prices, friendlier staff, better-maintained rooms and a basic understanding of how paying guests should be treated.

We came to the hotel. At the begining personal was nice. After we complain about the industrial noise in the room, they started their bad behaviour. Noise was very loud and it was like "dumdumdum.." all the time. It was impossible to be in the room in the afternoon and I can't imagine the nigh. After a lot of talking they replace room. It was slightly quieter but I can't imagine to sleep in such noise. After I complaines second time, they told me that they don't have any room left. I politely asked for money refound as they didn't write that there is an industrial noise in the room. I can tolerate trafic, human noise, train, etc, but this was too much.
I asked booking for help, but hotel refused refund also to booking. So their pocy is take a money and you can leave.
At the end we went to other hotel where they know how to behaviour to their guests.
It was first time that hotel wasn't able to give me a normal room and refuse money refund.
I need to mention that everything is worn.
I reserved and paid for 3 rooms. Other two has also the same noise. View on both was to outside airconditions almost without daily ligt. Bathroom has door to outside supported with a newspaper.
Avoid them there are a lot of hotels nearby. You will get better prices, friendlier staff and you will be able to enjoy room you paid.

When we arrived, the staff initially seemed friendly. However, their attitude changed completely after we complained about the extremely loud industrial noise in our room.

The noise was a constant, heavy mechanical thumping — “dum, dum, dum” — that made it impossible to relax in the room even during the afternoon. I cannot imagine anyone being able to sleep through it at night.

After a long discussion, we were moved to another room. It was only slightly quieter and still completely unsuitable for sleeping. When I complained again, the staff simply told me that no other rooms were available.

I politely requested a refund because the hotel had failed to disclose that the rooms were affected by constant industrial noise. I can tolerate normal traffic, trains, people and other ordinary city sounds, but this was far beyond anything reasonable. Booking.com also contacted the hotel on our behalf, but the hotel refused to issue a refund. Their apparent policy is simple: take the guest’s money and let them leave if the room is uninhabitable.

We had reserved and paid for three rooms, and all three were affected by the same noise. The other two rooms faced large outdoor air-conditioning units and received almost no natural daylight. In one bathroom, a door leading outside was even wedged or sealed with newspaper. Everything in the hotel appeared worn and poorly maintained.

In the end, we had no choice but to leave and pay for another hotel, where the staff actually knew how to treat their guests.

This was the first time I had ever stayed at a hotel that was unable to provide a reasonably quiet, usable room and still refused to refund the money.

Avoid this hotel. There are many better options nearby, offering lower prices, friendlier staff and rooms in which you can actually sleep and enjoy what you paid for.

Wirkte schon etwas abgewohnt. Lift ist auf jedem Fall sehr renovierungsbedürftig (zufuß ist man schneller und manchmal war der Lift schon bei zwei Personen überladen (klingelte)).

Bad und WC ohne Fenster wäre nicht so schlimm, wenn die Entlüftung funktionieren würde

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