Hotel Campanile Amsterdam Zuidoost

*

Dont go on the ground floor

Feels like home away from home…

Great location, a stones throw away from the metro which takes you to the centre of Amsterdam in 20 mins. Rooms were great, we had 4 rooms in total, 1 of them was upgraded to their new superior rooms which was lovely but even their standard rooms were great, only difference between the standard and superior was larger tv, larger bed, nicer flooring and a rainfall shower. The bar area was lovely and overall we had a great stay

Easiest location to public transit, less than half a block walk. Can get anywhere from the location and it’s at the end of the line, in a very quiet area. Can still order pizza in the later evening after the restaurant is closed.

N/A

Our stay at your hotel was mostly positive, thanks to the welcoming and professional night staff who made us feel comfortable. However, our experience was significantly impacted by the rude and unprofessional behavior of the Guest Service Manager, Lisbeth. From the moment we arrived, her attitude was cold and unfriendly, as if she owned the hotel and we were staying there for free.

On the first day, Lisbeth wrongly accused us of needing to vacate our room, despite us booking an extra day. She insisted we leave until finally checking the system, only to realize it was her mistake. Holidays are meant for relaxation, and when you have staff like this who accuse guests without verifying facts, it completely ruins the experience.

The next day, after extending our stay, we requested the room to be refreshed. Lisbeth shockingly informed us that it wasn't necessary to clean the room or change the bedspreads, even if we stayed longer. As paying guests, we were entitled to basic housekeeping, but she was dismissive and rude.

While the rest of the staff were excellent, Lisbeth’s constant rudeness and lack of professionalism overshadowed our stay. I strongly feel,Lisbeth needs serious training in customer service as her current approach is unacceptable and damaging to guest experiences especially when her role is a.Manager in a hospitality sector. I hope this review is taken seriously please.

Be careful of mosquitoes.

We booked this hotel for the convenience of being very close to the park where the Reggae Lake festival was being held. It is very basic, no air conditioning in the rooms (I asked for a fan, which was provided), the bar and lounge area are nice, however, the bedrooms need some attention. The bathroom needs an extractor. The shower was decent, but the cubicle also needs work. The room is not well lit.
The window sill had marks on them which appeared to be mold but I cannot be sure as I just kept the curtain closed
At the time we stayed there they had an issue with mosquitos. They had a notice saying they had spray for the rooms, but when I asked for some was told they had none left.
We requested our room to be cleaned but when we got back to our room later in the afternoon, we saw the towels were taken and not replaced and the bed was not made. We had to go to reception to let them know and request towels.
Over the weekend they had a sign in reception saying the bar would be opened till 1 am. It was before midnight on Sunday night, we went to order a drink and were told the bar is closed, however, after we walked away they seemed to serve someone else.

Staff were absolutely fantastic and extremely helpful with every request. They even served us dinner 30 mins before the menu officially opened(our mistake for not checking the time). Only concern was with security due to being on the ground floor of the motel style apartment. Also the blinds/curtains did not invoke confidence in privacy. Other than that it was a perfect get away and would highly recommend.

Don’t stay here! They definitely have bed bugs.

After bed bugs nothing else matters, but they rooms don’t have air conditioning, or blinds/shades (only sheer white curtains). The bathroom don’t have any outlets. They advertise laundry services, but don’t have any. The service was awful!

Excellent location. all-round good. Only problem was mosquito. Wife got slaughter

Loved my stay, staff friendly and helpful. Easy to travel around city as metro and bus right outside hotel. Only thing could be improved upon is having coffee, tea etc in the room. Some was available at reception but nothing there for a few days other than that this is an excellent hotel.

Outside city centre

Excellent location for attending the Toppers concert at Johan Cruyff stadium. Excellent bus and train service. Half hour train journey into Amsterdam Centraal. Staff are friendly and extremely helpful. Nothing is too much trouble. There didn’t appear to be much around the area but we didn’t explore it as the train stop is right next to the hotel. There is a bar and restaurant at the hotel and the food was decent. We got badly bitten by mosquitoes so make sure you pack repellent !

Service at check in was terrible! We walked in and was met by a lady behind the desk who looked at us, grabbed her bag and walked off to sit at a nearby table- no greeting, smile or anything. Behind the desk in a back room, two coworkers were moving boxes around in clear view of us, even making eye contact…still no greeting.

After finally coaxing a worker out of the room, we had an excuse of they needed to move the boxes about. As if stacking boxes is more important than checking people in. She ordered the woman sat on the table still on her phone to check us in, who then explained she walked off as her shift is over.

I do have to give credit to one of the other receptionists we later met who was beyond polite and friendly.

Moving on to breakfast, as someone with a food intolerance I make sure to make this clear at the time of booking - making sure to inform reception on arrival and a member of staff at breakfast/at the restaurant. At breakfast, I informed the member of staff of this and if they had gluten free options available to which they said yes. As nothing else was said, I assumed (as I’ve found when going elsewhere) my gluten free food may be in its own section on the restaurant floor. Imagine my happiness when I see signs saying 100% gluten free over the bread and croissants - clearly this means they’re gluten free (see pics attached)! Wrong!!

The hotel is unable/ don’t care to take food allergies seriously. If you also have a food allergy BEWARE.

All good

Every was great

Peaceful and quiet surroundings. Public transport was right there as needed

MY STAY WAS EXCELLENT EXCEPT ONE INCIDENT AT YOUR RECEPTION DESK.
WE WANTED TO EXTEND OUR STAY FOR TWO DAY,
AND I ASKED THE GENTLEMAN AT THE FRONT DESK TO GIVE ME A RATE FOR THE TWO ROOMS FOR TWO DAYS.
WITHOUT A SMILE HE CONTINUED WITH HIS COMPUTER AND AFTER 20 MINUTES WE WENT FOR
BREAKFAST.
ONE HOUR LATER NO RESPONE FOR ROOM RATE,
SO WE RESERVED WITH YOUR COMPETITION FOR 28 AND 29TH NIGHTS.
EVERYTHIGN WAS VERY GOOD EXCEPT THIS INCIDENCE.
WE WISH YOU GOOD LUCK BUT HE SHOULD NOT BE ON THE FRONT DESK. YOU LOST.