Banff Rocky Mountain Resort

Hotels
7.6 (4565 reviews)
1029 Banff Avenue , Banff , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Enjoyable food
Cons:
Dirty rooms
Unmaintained amenities
Poor internet

Categories

Cleanliness
5.55
Numerous complaints about dirty rooms and unkempt facilities.
Service
8.51
Most staff were friendly and helpful, though some issues were raised.
Location
8.55
Positive feedback about the hotel's convenient location near attractions.
Room Quality
7.01
Rooms were described as rustic, but some disappointments noted regarding amenities.
Amenities
7.04
Various amenities were mentioned as needing upgrades and maintenance.
Value for Money
7.5
Mixed reviews indicated that the price did not match the services received.
Food and Beverage
8.54
Enjoyable experience at the Christmas dinner, considered a highlight.
Overall Experience
8.12
General sentiment is consistent, with both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:07

Property Description

Suite Accommodation and Scenic Location
Experience spacious all-suite accommodation at our resort located along the beautiful Banff Rocky Mountain National Park. Enjoy breathtaking views and easy access to top-rated ski trails, scenic hiking paths, and golfing opportunities just moments away.

Health and Fitness Club
Indulge in our health and fitness club offering a full gym, squash courts, outdoor tennis courts, a 15-meter indoor swimming pool, and both indoor and outdoor hot tubs. Stay active and rejuvenate during your stay with us.

Alpha Bistro and Entertainment
Savor Canadian cuisine at Alpha Bistro located in the main building, providing a cozy dining atmosphere. Unwind and socialize in the presence of large screen TVs and make the most of the spacious outdoor patio for a relaxing time.

Book your stay now to experience the perfect blend of comfort, luxury, and adventure at our resort!

Important information:

Please note that different policies and fees can apply for bookings of 3 rooms or more. Please contact the property directly for details.

Please note that,

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 4565 reviews
Cleanliness: 5.55
Service: 8.51
Location: 8.55
Room Quality: 7.01
Amenities: 7.04
Value for Money: 7.5
Food and Beverage: 8.54
Overall Experience: 8.12
R
Robin solo_traveller de
5
Eher Motel-Charakter, Preis/Leistung stimmt überhaupt nicht
Pros:

Verhältnismäßig gut ausgestattete Küche, ausreichend Parkplätze.

Cons:

Ich hatte ein extrem lautes Zimmer in de Nähe der Poolanlage erwischt, da war nicht an Schlaf zu denken.
Die Sauberkeit war mittelmäßig, Haare in der Dusche, Haarbüschel am Türrahmen, Wasserflecken an der Decke, Staubschicht auf der Nachttischlampe,...

2026-08-29 via Nuitee
A
Angels couple es
8
2026-08-29 via Nuitee
D
DaeWoon family_with_children kr
5
2026-08-29 via Nuitee
G
Guglielmo Mario extended_group it
7
2026-08-29 via Nuitee
J
jordan couple us
5
Cons:

Our superior two bedroom had no mirrors in at least one of the bedrooms and no clocks in the rooms.
Stairs creak very loudly.

2026-08-28 via Nuitee
C
cristina family_with_children it
7
2026-08-28 via Nuitee
R
Raphael solo_traveller il
8
2026-08-28 via Nuitee
J
Judith family_with_children ca
7
Would go back
Pros:

Room and location were excellent. Bed was comfortable enough. We had a two bedroom condo so was spacious enough for the three of us. Two washrooms was a bonus.

Cons:

Resort needed updated marketing as they are missing some great opportunities. Also their grounds staff needed more attention to the eaves. Moss growing in the troughs and hanging down. Rain could not flow through eaves

2026-08-28 via Nuitee
T
Thi family_with_children ca
6
Overall it was still a very nice stay.
Pros:

It’s quiet and surround by mountains.

Cons:

Crossing the road to main lobby was not covienence plus there is too many cars passing by especially there is no light when u cross in the evening.
The shuttle can be a bit more often instead of every hour.

2026-08-27 via Nuitee
V
VANESSA couple fr
8
2026-08-27 via Nuitee
G
Gil extended_group de
8
Pros:

Das Hotel lieht außerhalb von Banf und besteht aus mehreren Gebäuden. Wir waren in dem Nebengebäude, dass am östlichsten liegt und das Zimmer ging auch die Richtung. Darauf bezieht sich auch die Bewertung. Die Zimmer entsprechen nordamerikanischem Standard und hübsch eingerichtet. Die Lage war sehr ruhig und wir konnten mit offenem Fenster ohne Klimaanlage schlafen. Sehr angenehm. Die Zimmerdecke ist allerdings sehr hellhörig. Am zweiten Morgen sind die Gaste über uns früh aufgestanden. Damit waren wir dann auch wach. In den Ort braucht man keine 10 Minuten.

Cons:

Aus unserer Sicht gibt es zwei kleine Nachteile. Durch die Lage speziell unseres Zimmers muss man mit seinem Gepäck einmal ums Gebäude rum. Dafür fahren auf der Seite eben keine Autos. Und dadurch, dass das Hotel außerhalb liegt, muss man immer fahren, wenn man nach Banff möchte. An sich kein Problem, wenn da nicht die Parksituation in Banff wäre.

2026-08-27 via Nuitee
M
Mahbubul family_with_children us
9
2026-08-26 via Nuitee
H
Heidi couple ca
8
Nice suite units, adequate overall - too expensive.
Pros:

Suites are a good option. Great to have a dog friendly patio. Nice waitress.

Cons:

No air conditioning- bed was small, unit close to the highway. Very expensive for the cost. No shampoo or conditioner. At happy hour, there were no vegetarian options - the cheese platter was really pathetic- slices were dry on the edges. Wait staff was super nice though. Check in staff unfriendly.

2026-08-26 via Nuitee
P
PatsyOz couple au
5
An expensive disappointing stay in a major holiday town
Pros:

The indoor 10m pool and spa. There was a good sized fridge and a kitchen with cooking facilities, crockery and cutlery. The resort is about 4k out of town and a shuttle service is run to and from town second hourly in the am, and hourly in the afternoon and evening, helpful as parking in town is limited and expensive.

Cons:

Check in was very disorganised and slow. The resort is tired and old. It is very expensive for what is provided. Our room was over the road from the main facilities. For our stay the weather was fine but if wet or snowing and as older people it would be treacherous going across an uncovered area and quite busy road to access reception, the restaurant, the laundry, the pool and other recreational facilities

2026-08-25 via Nuitee
L
Laure family_with_children re
8
2026-08-25 via Nuitee
S
Slobodan family_with_children us
8
We enjoyed making coffee and breakfast every morning.
Pros:

Room was spacious and kitchenette was well stocked with full sized refrigerator and oven.
Shuttle service was excellent as located 10 minutes from center of town

Cons:

Train tracks are pretty close by so we heard the train several times a night.

2026-08-25 via Nuitee
E
Elena couple ru
9
Все хорошо
Pros:

В принципе, все хорошо. Думаю, если бы останавливались больше чем на сутки - могла сказать больше

Cons:

Чек на почту не пришел ….( это не приятно. Так как хочется подтверждения депозита по чеку видеть, пока не вернется.

2026-08-24 via Nuitee
M
Maqbool solo_traveller ca
8
2026-08-24 via Nuitee
J
Jagath family_with_children ca
8
2026-08-23 via Nuitee
A
Anka solo_traveller gb
8
2026-08-23 via Nuitee