Banff Rocky Mountain Resort

Hotels
7.6 (4495 reviews)
1029 Banff Avenue , Banff , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Enjoyable food
Cons:
Dirty rooms
Unmaintained amenities
Poor internet

Categories

Cleanliness
5.55
Numerous complaints about dirty rooms and unkempt facilities.
Service
8.51
Most staff were friendly and helpful, though some issues were raised.
Location
8.55
Positive feedback about the hotel's convenient location near attractions.
Room Quality
7.01
Rooms were described as rustic, but some disappointments noted regarding amenities.
Amenities
7.04
Various amenities were mentioned as needing upgrades and maintenance.
Value for Money
7.5
Mixed reviews indicated that the price did not match the services received.
Food and Beverage
8.54
Enjoyable experience at the Christmas dinner, considered a highlight.
Overall Experience
8.12
General sentiment is consistent, with both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:07

Property Description

Suite Accommodation and Scenic Location
Experience spacious all-suite accommodation at our resort located along the beautiful Banff Rocky Mountain National Park. Enjoy breathtaking views and easy access to top-rated ski trails, scenic hiking paths, and golfing opportunities just moments away.

Health and Fitness Club
Indulge in our health and fitness club offering a full gym, squash courts, outdoor tennis courts, a 15-meter indoor swimming pool, and both indoor and outdoor hot tubs. Stay active and rejuvenate during your stay with us.

Alpha Bistro and Entertainment
Savor Canadian cuisine at Alpha Bistro located in the main building, providing a cozy dining atmosphere. Unwind and socialize in the presence of large screen TVs and make the most of the spacious outdoor patio for a relaxing time.

Book your stay now to experience the perfect blend of comfort, luxury, and adventure at our resort!

Important information:

Please note that different policies and fees can apply for bookings of 3 rooms or more. Please contact the property directly for details.

Please note that,

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 4495 reviews
Cleanliness: 5.55
Service: 8.51
Location: 8.55
Room Quality: 7.01
Amenities: 7.04
Value for Money: 7.5
Food and Beverage: 8.54
Overall Experience: 8.12
L
Linda • family_with_children • us
1
2026-07-12 • via Nuitee
C
Charles • extended_group • ca
10
Relaxing
Pros:

Excellent and staff very plesant

Cons:

Nothing

2026-07-11 • via Nuitee
L
Loredana • solo_traveller • it
7
Soggiorno abbastanza piacevole.
Pros:

Buono il ristorante, gentile il personale, bella la hall, buona posizione e la navetta gratuita per il centro.Bella la natura intorno.

Cons:

Camere piccolissime, non ci stanno 2 valigie e 2 trolley. Struttura molto vecchia e mai rinnovata.

2026-07-10 • via Nuitee
J
Jennifer • couple • us
5
2026-07-10 • via Nuitee
A
Amie-lee • extended_group • ca
8
Pros:

Was a beautiful stay.

2026-07-09 • via Nuitee
H
Hosford • extended_group • ca
9
2026-07-09 • via Nuitee
L
Lorna • couple • gb
8
Well equipped self catering place. V helpful staff
Pros:

Breakfast was not included but the main building had a restaurant with a decent menu. Lots of wildlife outside the door.
Courtesy shuttle to and from Banff - just takes 5 mins - town itself is for tourists.
Weather was foul for us so no scenery to enjoy...

Cons:

The weather! And we live in Scotland so that's sayng something..

2026-07-09 • via Nuitee
S
Shabnam • family_with_children • ca
3
2026-07-09 • via Nuitee
A
Ainslie • extended_group • au
7
2026-07-08 • via Nuitee
M
Martin • extended_group • gb
9
Great apartment for exploring Banff and surrounding area
Pros:

Great apartment out of town location with a shuttle worked for us for the few days we were exploring.
Staff were friendly.

2026-07-08 • via Nuitee
F
FoodProf • extended_group • us
7
Pros:

We wanted to love this place so much more than we did-- it's dog and family friendly, had mini-kitchens and fireplaces in the room, shuttles into Banff proper. But the property is in desperate need of updating. Felt dark and dreary inside rooms--even a fresh coat of light paint and better lighting would have made it shine! For nearly the same money, one could stay in a newer/fresher place in town.

We would have loved to use the tennis courts or other nice parts of the property, but had unremitting rain during our stay (to be fair, that might have made the room feel that much more oppressive).

2026-07-08 • via Nuitee
H
Hau-man • family_with_children • hk
5
Hmm....
Pros:

Nothing!

Cons:

The facilities need to be upgraded for this price!

2026-07-07 • via Nuitee
L
Lauren • couple • ca
9
Pros:

Very clean and spacious rooms. Lots of counter space in the bathroom.

Cons:

Just a little far from town centre. But close to Lake Minewanka where we had a wedding.

2026-07-06 • via Nuitee
E
Edward • couple • us
6
Bugs, bad food and expensive.Over$600C for one night in summer!
Pros:

Location outside of Banff was pretty and tranquil
Bed and shower were good

Cons:

Ants and some other bugs
Couch not clean
Could hear upstairs unit walking noises every time
Wife got sick at restaurant and she left and waitress said she had food allergies instead of addressing the food issues was not apologetic in the least
Way way to expensive for what you get

2026-07-06 • via Nuitee
U
ulf • couple • de
7
2026-07-06 • via Nuitee
J
Jessica • couple • gb
10
2026-07-05 • via Nuitee
M
Miriane • family_with_children • ca
10
2026-07-04 • via Nuitee
C
Christiane • family_with_children • de
8
2026-07-04 • via Nuitee
J
Joanne • solo_traveller • gb
8
2026-07-04 • via Nuitee
J
Joanna • couple • gb
10
Lovely resort in the perfect little
Pros:

Location and space available. Plenty of parking and shuttle buses to town

Cons:

Pool wasn’t too clean

2026-07-03 • via Nuitee