Hotel Las Americas Casa de Playa

Hotels
8.6 (2473 reviews)
Anillo Vial Sector Cielo Mar , Cartagena de Indias , CO

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Multiple amenities
Cons:
Poor cleanliness
Inconsistent service
Room quality issues

Categories

Cleanliness
7.36
The review mentions dirty and poorly maintained rooms, indicating low cleanliness.
Service
9.33
Some reviews highlight attentive service, but others mention rudeness at the front desk.
Location
9.87
Beautiful property right in the ocean; location praised in the reviews.
Room Quality
6.82
Reviews indicate issues with room maintenance and comfort.
Amenities
9.35
Positive mentions of multiple pools and activities available.
Value for Money
8.81
Mixed reviews on quality vs price, slightly lower due to poor experiences.
Food and Beverage
7.86
Food quality received some criticism; some reviews found it poor.
Overall Experience
9.43
The average sentiment overall is good, though some guests expressed significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:09

Property Description

Tropical Beachfront Paradise

Luxurious Amenities: With 2 swimming pools, a mini-golf course, a spa, and an entertainment center, including a water park for kids, Hotel Las Americas Casa de Playa offers a truly indulgent experience.

Gourmet Dining: Indulge in a culinary journey at the hotel's 3 restaurants, offering a variety of cuisines from local and international delicacies to grilled meats and fresh seafood inspired by the Cartagena and Caribbean regions.

Convenient Location: Situated just a stone's throw away from Cartagena's Old Town and a short drive from the vibrant Boca Grande District, Hotel Las Americas Casa de Playa provides the perfect blend of tranquility and accessibility.

Experience the ultimate beachfront getaway at Hotel Las Americas Casa de Playa. Book now for an unforgettable stay!

Important information:

As per Colombia's tax laws, a 19% VAT will be charged to Colombian residents and nonresident that do not receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. This amount will be charged at the hotel as an addition to the quoted room rate. 19% VAT exemption only applies to room package rates.
For the entrance of children, it is necessary to present the civil registry or the child's identity card. In case of not being in the company of their parents, the person responsible for taking care of the children, must present the authenticated authorization document from at least one of the parents. Law 1098 of 2006 Code of childhood and adolescence.

The entry and registration of minors to the Hotel must be carried out by one of their parents with presentation of their birth certificate and identity card. If they are not accompanied by their parents, it may be carried out by the adult responsible for the minor, duly authorized by at least one of the parents. The authorization must be in writing signed and notarized by one of the parents and indicate that the minor is under their care.

In order to protect credit card owners from fraud, the guest must present the credit card used to make the online reservation and the physical identification document of the cardholder at check-in.

The Hotel reserves the right to reject the guest at check-in for not complying with this requirement. The Hotel can cancel a confirmed reservation if it is suspected that a fraudulent card has been used, therefore, the holder of the card that will be used as a means of guarantee must be the same one who made the reservation and enjoyed the benefits. hotel services. Otherwise, you must contact our Reservations department at the email: [email protected] or at 57-605-6724242 in the city of Cartagena, for validation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.6
Based on 2473 reviews
Cleanliness: 7.36
Service: 9.33
Location: 9.87
Room Quality: 6.82
Amenities: 9.35
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 9.43
E
Eduardo • family_with_children • dk
10
2026-10-28 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
2026-10-28 • via Nuitee
M
Mateo • couple • gb
4
Overpriced - not worth the money they charge
Pros:

Nice location in front of the beach and many pools to choose from.

Cons:

- The internet was really bad. I was not able to connect to the wifi from my room despite the hotel claiming they had high-speed internet.
- TV in the room wasn’t working.
- The quality of the food wasn’t good. They sell themselves as having top level-restaurants but the burger was undercooked, the octopus was chewy, the Caesar salad had no dressing.
- They kept playing very loud music at the lobby bar to the point thst it was impossible to chat.
- They didnt clean my room one day and when I complained they said I was lying.
- Staff are slow to reply and you have to call them constantly.

2026-10-28 • via Nuitee
B
Bilek • family_with_children • co
9
Pros:

The pools were amazing for my kids! However, they lack sufficient umbrellas poolside. Also, I had to pay for beach chairs on the beach, which isn't usually expected.

2026-10-27 • via Nuitee
J
Juan Mauricio • couple • co
9
2026-10-26 • via Nuitee
C
Carla • couple • pe
8
2026-10-26 • via Nuitee
E
EFRAIN • couple • co
10
2026-10-26 • via Nuitee
B
BLACK MAN • family_with_children • co
10
Pros:

..

Cons:

..

2026-10-25 • via Nuitee
J
Jordi • solo_traveller • at
7
Pros:

Location and staff.

Cons:

Wi-Fi was hit&miss, room facilities were somewhat old and worn (doors, faucets..)

2026-10-23 • via Nuitee
M
Margelis • family_with_children • co
10
Maravillosa
Pros:

Excelente atención de todo el personal y la comida deliciosa, Super bonito todo el hotel,
Excelentes instalaciones y si vas con niños es el mejor

2026-10-22 • via Nuitee
B
Bejarano • solo_traveller • co
6
2026-10-22 • via Nuitee
A
Angela • couple • co
10
Pros:

Excelente todo

2026-10-21 • via Nuitee
E
estefania • family_with_children • co
10
Experiencia en el mejor hotel de cartagena
Pros:

La atencion y comodidad

Cons:

Jajaj muy poco tiempo

2026-10-19 • via Nuitee
S
Santiago • family_with_children • co
9
Muy buen Hotel volveré
Pros:

Espacios para niños espectaculares, Atencion, excelente.

Cons:

Aire acondicionado regular! Tiempo de apertura de las piscinas hasta las 6:00 p.m. demasiado poco.

2026-10-19 • via Nuitee
T
Torres • couple • co
10
2026-10-19 • via Nuitee
A
Angela • family_with_children • co
10
Excelente estadía
Pros:

El personal es bastante amable. Con mis hijos fueron demasiado amables. La comida exquisita

Cons:

Todo perfecto

2026-10-19 • via Nuitee
D
Daniela • solo_traveller • co
8
Pros:

El trato de las niñas que atienden el espacio de los niños

2026-10-17 • via Nuitee
L
Laura • couple • co
10
Buen lugar, sobretodo familiar.
Pros:

Muy buenos espacios, las piscinas y el personal muy amable .

Cons:

Las habitaciones les falta mantenimiento

2026-10-15 • via Nuitee
G
GABRIEL JAIME • couple • co
9
Cons:

muchas aves al interior de la zona del restaurante.

2026-10-15 • via Nuitee
B
borré maldonado • family_with_children • co
10
2026-10-14 • via Nuitee