Best Western Plus Krakow Old Town

Hotels
•
Best Western Plus
8.6 (2774 reviews)
Św. Gertrudy 6 , Kraków , pl

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Clean rooms
Good breakfast variety
Cons:
Some rooms small
Inconsistent food temperature

Categories

Cleanliness
8.36
Several reviews mentioned that rooms were clean but noted one review where cleanliness was questioned.
Service
8.83
Consistently praised in reviews, staff were described as friendly and helpful.
Location
9.07
Repeatedly highlighted as excellent and ideal for exploring the city.
Room Quality
8.42
Rooms were generally described as clean and modern but some were noted as small.
Amenities
8.55
Basic amenities mentioned were described as satisfactory.
Value for Money
8.51
Reviews reflected a general consensus that the pricing was fair for the services provided.
Food and Beverage
8.46
Breakfast received positive comments but there were some criticisms about the temperature of hot items.
Overall Experience
8.63
Overall positive sentiments about the hotel and intention to return in the future.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:44

Property Description

Modern Interiors and Free Wi-Fi
Best Western Plus Kraków Old Town boasts modern, minimalistic interiors and complimentary Wi-Fi, providing a comfortable and connected stay for guests.

Convenient Amenities
With spacious rooms featuring air-conditioning, flat-screen TVs, and elegant bathrooms, guests at Best Western Plus Kraków Old Town can enjoy a relaxing and luxurious experience during their visit.

Central Location and Nearby Attractions
Situated just a short walk from the Main Market Square and Wawel Castle, as well as the vibrant Kazimierz Jewish District, this hotel offers easy access to Kraków's top attractions and entertainment options.

Book your stay at Best Western Plus Kraków Old Town for a memorable and convenient experience in the heart of Kraków!

Important information:

Please note some rooms do not have access to a elevator.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs PLN 65 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for 80 zł per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for 80 zł per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2774 reviews
Cleanliness: 8.36
Service: 8.83
Location: 9.07
Room Quality: 8.42
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.46
Overall Experience: 8.63
J
Julie • couple • gb
10
great city break
Pros:

Good location to discover the city

Cons:

nothing

2026-03-13 • via Nuitee
P
Pascal • couple • fr
8
Parfait super emplacement et personnel au Top
Pros:

Petit déjeuner top
Accueil

Cons:

Rien

2026-03-13 • via Nuitee
L
Leanne • couple • gb
8
2026-03-12 • via Nuitee
T
Thomas • couple • de
8
Schönes Stadthotel
Pros:

Sehr zentrale Lage und trotzdem sehr ruhig. Gutes umfangreiches Frühstück, es wird laufend nachgelegt

Cons:

Das Badezimmer war sehr klein, keine Möglichkeit die Handtücher aufzuhängen. Die Dusche ist nicht zu befestigen

2026-03-11 • via Nuitee
A
Agnieszka • family_with_children • pl
10
Pros:

Super lokalizacja, parking, bardzo dobre śniadania.Polecam!

2026-03-09 • via Nuitee
K
Komarnicka • family_with_children • pl
6
Pros:

Czystość, lokalizacja

Cons:

Mały pokój

2026-03-08 • via Nuitee
A
Alastair • couple • gb
9
Had a great stay in Krakow, the hotel was great in a perfect central location. Would definitely use
Pros:

God size, good view, clean and great facilities

Cons:

Nothing

2026-03-08 • via Nuitee
C
Craig • extended_group • gb
7
Hotel was clean and tidy, rooms was adequate and had everything you needs for a few days. Breakfast was a let done but m
Pros:

Was clean, tidy, excellent location

Cons:

Breakfast wasn’t great. No fresh croissants or pastries. Eggs was all hard / over cooked as been sat under the lights.

2026-03-03 • via Nuitee
K
Kim • family_with_children • gb
10
Great Hotel in a fantastic location
Pros:

Friendly staff, delicious breakfast, very clean, fantastic location for the old town and the Jewish Quarter.
Would definitely stay again.

2026-03-03 • via Nuitee
P
Phil • couple • gb
9
Great Staff, Location and Buffet Breakfast
Pros:

Great location, close to the Old Quarter and all public transport.

Cons:

Bedroom was quite small to begin with, but we asked to move to a bigger one and staff were able to sort this.

2026-03-02 • via Nuitee
S
Shawn • couple • gb
8
Nice relaxing stay with friendly staff, breakfast options were limited to traditional English food but the food on offer
Pros:

Clean and modern

Cons:

Stairs

2026-02-28 • via Nuitee
C
Chris • extended_group • gb
9
Pros:

Hotel was clean, staff friendly and room great for the one night we stayed there.

2026-02-27 • via Nuitee
B
Błażej • family_with_children • pl
8
2026-02-26 • via Nuitee
M
Michael • extended_group • gb
10
A brilliant place to stay in a great location to see everything
Pros:

Before we travelled we emailed reception with queries and for tips and they gave us lots of suggestions about the trip to Austwich and we took their advice and it was perfect. They arranged taxis from the airport and to Austwich and it was perfect with very friendly helpful drivers.the brea was very nice with lots of choices from hot breakfast to cereals toast breads yoghurt pastries and meats and cheeses. Drinks machines with hot and cold choices. Watering staff very friendly and always replenishing food and clearing tables.

Cons:

Nothing it was fabulous.

2026-02-25 • via Nuitee
D
Dominik • extended_group • us
8
Cons:

Die Betten könnten komfortabler und größer sein

2026-02-23 • via Nuitee
G
Gideon • family_with_children • nl
6
2026-02-23 • via Nuitee
P
Peter • family_with_children • de
8
2026-02-23 • via Nuitee
J
Jean-Marc • couple • fr
8
Belle ville
Pros:

Proximité old Town

Cons:

Des chambres sont sur le boulevard. Passage des tram bruyants

2026-02-23 • via Nuitee
E
Eleni • couple • gr
9
Άνετη και καθαρή
Pros:

Εξαιρετική τοποθεσία, φανταστικό πρωινό και καθημερινή καθαριότητα δωματίου

2026-02-22 • via Nuitee
D
Dr Grégory • couple • fr
5
Déçu de l’établissement. Heureusement qu’il est plutôt bien situé.
Pros:

L’emplacement.
Le petit déjeuner.

Cons:

Draps sales à notre arrivée.
Pas d’insonorisation entre les chambres, vous savez exactement ce que font vos voisins.

2026-02-22 • via Nuitee