Sunshine Mountain Lodge

Hotels
8.8 (1177 reviews)
1 Sunshine Access Road , Banff , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Great for skiing
Cons:
Poor customer service
Access to food limitations
Shuttle service delays

Categories

Cleanliness
8.51
The facility is generally clean but experiences issues during renovations.
Service
9.48
Staff provided excellent service for special occasions but there's variability in customer service responsiveness.
Location
9.52
Stunning property with breathtaking views in a fantastic ski location.
Room Quality
8.47
Rooms are generally nice, but some mentioned issues with size and bedding arrangements.
Amenities
8.5
Access to amenities like restaurants was limited after hours.
Value for Money
8.46
High costs associated with limited access to food options post-hours.
Food and Beverage
8.01
Limited access to food and beverage after hours; vending machine issues noted.
Overall Experience
9.48
Overall a wonderful experience, marred only by a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:36

Property Description

Luxurious Ski-In, Ski-Out Lodge at Sunshine Village Resort

Exquisite Dining Options: Indulge in culinary delights at our multiple restaurants, offering a diverse menu to satisfy your cravings after a day of skiing.

Relaxation and Recreation: Unwind in the outdoor hot pool or pamper yourself with spa services. Stay active in the on-site gym or enjoy the tranquility of the dry sauna.

Exciting Activities: From movie nights to snowshoe tours and tobogganing adventures, there's never a dull moment at our lodge.

Experience the ultimate mountain getaway at Sunshine Mountain Lodge. Book now for an unforgettable stay!

Important information:

Please note this proper is only accessible by a gondola.

In the Winter months (November - May) must arrival to meet the gondola times:
Monday - Thursday 8:00 - 17:00
Friday 8:00 - 22:00
Saturday and Sunday 8:00 - 17:00

Summer Months (June - September): 7 days/week 8:00 - 18:00

Shuttles offered after 18:00 until 23:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 1177 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 9.48
K
karin • extended_group • us
10
2026-07-18 • via Nuitee
L
Lars • family_with_children • de
9
Pros:

Right at the slopes which were open end of June. So instead of hiking we decided to ski. Access to lifts was included so no extra costs.
Also got a free of charge room upgrade

2026-07-15 • via Nuitee
D
Daniel • family_with_children • ca
10
Beautiful scenery, amazing hotel and great people
Pros:

We loved the free s’mores
We loved the access to the beautiful hikes
We loved the bathroom, the shower was really awesome
The shower gel and the shampoo smelled amazing
And the staff were awesome.

Cons:

Nothing, it was great

2026-07-08 • via Nuitee
O
Osama • extended_group • us
1
Never stay at this place
Pros:

The few people at the gondola (specially Mason) ruin our stay

Cons:

The hatred and disrespect from the staff and security personnel is unacceptable

2026-07-07 • via Nuitee
H
Helena • solo_traveller • be
9
Nice hotel on the mountain
Pros:

Very kind staff, well organised.
Nice location on the hill.
Very friendly waitress in the Chimney Corner.
Nice details like complimentory chocolates in the afternoon.
A small surprise for my husband's birthday.

Cons:

The food in the Chimney Corner was OK, but not great.
We missed a fridge in the room.
We had a mountain view, but expected it to be better.

2026-07-07 • via Nuitee
F
Frank • family_with_children • ch
5
Pros:

The experience is a big disconnect vs the price charged. The hotel feels like the last maintenance (let alone upgrade) investment was a looong time ago. I understand the value of the location and wouldn't mind staying there, but the price feels inappropriate.

2026-07-07 • via Nuitee
T
Thorsten • extended_group • de
10
2026-07-06 • via Nuitee
• extended_group • fr
6
Pros:

The hotel and the personal

Cons:

Housekeeping was done 2/6 days and the breakfast very poor.

2026-07-05 • via Nuitee
T
Tovar Lobaton • extended_group • us
10
2026-07-01 • via Nuitee
P
Pei Jia • family_with_children • kr
8
It was good.
Pros:

I didn't come for ski, but they seem to have really nice slopes. The only downside is that you have to take gondola for 20minutes to reach the hotel, and to go down too, they help you with your luggage but you'll have to wait for 90minutes, so it's kinda impossible to wait for that on check out, they also allow you to bring your own luggage down but it's just a little troublesome. They have fun activities like hot tub, outdoor badminton and also smores party so overall i loved it.

Cons:

Our room happened to be near the hot tub so i can hear people talking and laughing.

2026-06-30 • via Nuitee
R
Rosavilla • extended_group • ca
8
2026-06-29 • via Nuitee
T
TonyinCalgary • Couples • Calgary, Alberta
10
Great weekend of summer skiing at Sunshine !
Pros:

My wife and I skied 2 days, June 21 and 22nd !!! 2 lifts open, early start was great with very good conditions and grooming considering its end of June!! Hotel staff are always fun and friendly, great outdoor hot tub, really enjoyable weekend.

2026-06-22 • via Tripadvisor
V
Vince • extended_group • ca
10
Amazing!
Pros:

Beauty of a room!

Cons:

That we had the hill all to ourselves

2026-06-16 • via Nuitee
P
Penny • family_with_children • us
8
2026-06-01 • via Nuitee
M
Melissa • couple • au
10
2026-05-20 • via Nuitee
B
Brad • family_with_children • us
3
Not fun or special - Wouldn’t stay again
Pros:

The location is really good.

Cons:

The food and service is horrible and expensive. The room is very small and although paid for a view we pretty much looked at a building. We had a $24 omelette that had fruit that had turned bad and just sad. There was no one there but had to chase down waiters for anything.

2026-05-10 • via Nuitee
H
Hao • extended_group • us
10
An Awesome Stay and Best Location for Skiing at Sumshine
Pros:

Best location, true SISO for skiing.

Cons:

Gondola schedule is limited after 5:30pm in winter, except Friday.

2026-05-10 • via Nuitee
R
Rochelle • solo_traveller • ca
7
2026-04-28 • via Nuitee
N
Nathan • solo_traveller • ca
8
Overall we really enjoyed our stay
Pros:

Amazing location family friendly

Cons:

The food is hit and miss at chimney corner

2026-04-21 • via Nuitee
J
Jet56187245796 • Friends getaway • Toronto, Ontario
10
Sunshine Mountain Lodge 2026
Pros:

Have been going here every year for 50 years. Great location and amenities and staff are helpful and eager to help and consistently good experience
Best ski resort in Canada!

2026-04-19 • via Tripadvisor