Sunshine Mountain Lodge

Hotels
8.8 (1200 reviews)
1 Sunshine Access Road , Banff , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Great for skiing
Cons:
Poor customer service
Access to food limitations
Shuttle service delays

Categories

Cleanliness
8.51
The facility is generally clean but experiences issues during renovations.
Service
9.48
Staff provided excellent service for special occasions but there's variability in customer service responsiveness.
Location
9.52
Stunning property with breathtaking views in a fantastic ski location.
Room Quality
8.47
Rooms are generally nice, but some mentioned issues with size and bedding arrangements.
Amenities
8.5
Access to amenities like restaurants was limited after hours.
Value for Money
8.46
High costs associated with limited access to food options post-hours.
Food and Beverage
8.01
Limited access to food and beverage after hours; vending machine issues noted.
Overall Experience
9.48
Overall a wonderful experience, marred only by a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:36

Property Description

Luxurious Ski-In, Ski-Out Lodge at Sunshine Village Resort

Exquisite Dining Options: Indulge in culinary delights at our multiple restaurants, offering a diverse menu to satisfy your cravings after a day of skiing.

Relaxation and Recreation: Unwind in the outdoor hot pool or pamper yourself with spa services. Stay active in the on-site gym or enjoy the tranquility of the dry sauna.

Exciting Activities: From movie nights to snowshoe tours and tobogganing adventures, there's never a dull moment at our lodge.

Experience the ultimate mountain getaway at Sunshine Mountain Lodge. Book now for an unforgettable stay!

Important information:

Please note this proper is only accessible by a gondola.

In the Winter months (November - May) must arrival to meet the gondola times:
Monday - Thursday 8:00 - 17:00
Friday 8:00 - 22:00
Saturday and Sunday 8:00 - 17:00

Summer Months (June - September): 7 days/week 8:00 - 18:00

Shuttles offered after 18:00 until 23:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.8
Based on 1200 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 9.48
O
Oscar solo_traveller de
10
2026-08-26 via Nuitee
M
Mark family_with_children nl
5
Al met al is de prachtige locatie een groot pluspunt, maar gezien de hoge prijs vond ik de accommodatie en het serviceni
Pros:

De locatie is natuurlijk prachtig en de omgeving is absoluut een van de grootste pluspunten van de accommodatie. Ook vond ik de gratis rondleiding met Jack echt geweldig. Hij vertelde op een enthousiaste en interessante manier over de bloemen, dieren en de omgeving. Dat gaf ons een veel beter beeld van de natuur en was echt een hoogtepunt van ons verblijf.

Cons:

Voor de prijs van ongeveer €400 (circa C$647) per nacht had ik een veel mooiere en luxere kamer verwacht. De kamer was erg basic en naar mijn mening kun je in Banff voor dit bedrag mooier verblijven. Daarnaast was het ontbijt niet inbegrepen en moest je bij het ontbijt zelfs nog apart betalen voor drankjes. Ook vond ik de kwaliteit van het eten over het algemeen niet op het niveau dat je bij deze prijs en accommodatie zou verwachten. Bij aankomst was er bovendien geen hulp met het naar binnen brengen van onze bagage, wat naar mijn mening beter geregeld zou kunnen worden. Bovendien was het babybedje zonder beddengoed, dat soort dingen, het is allemaal niet echt goed geregeld voor die prijs.

2026-08-26 via Nuitee
J
Jankuloski solo_traveller ca
9
Can’t wait to be back again and maybe in the winter next time :)
Pros:

Nice quiet location, and fresh alpine smell outside.

Cons:

Guests not respecting the 10pm quiet times, I suppose this is out of control from hotel staff but I had noisy neighbours until 11pm

2026-08-26 via Nuitee
L
Leticia couple es
8
Pros:

Very unique location. Big ad comfortable room.

Cons:

As you cannot reach the hotel wit your car, you depend on a Gondola that takes 20 minutes or a shuttle that is not very frequent.

2026-08-23 via Nuitee
L
LEE family_with_children us
9
2026-08-22 via Nuitee
K
Katerina solo_traveller ca
7
Good place but terrible hotel room placement
Pros:

The location, which goes without saying. The front desk staff were also fantastic.
Brekkie was good the first morn.

Cons:

The hotel room I was upgraded to was a terrible spot. View was great but the room was directly across from the elevator and the housekeeping storage so it was quite noisy at night as well as the morning. (The picture is where the housekeeping cart was every morning, and my room just to the right of that).

2026-08-21 via Nuitee
V
Visscher family_with_children nl
8
Pros:

Location

Cons:

Price, breakfast should bevond a better quality

2026-08-20 via Nuitee
S
Scott couple us
9
Gorgeous ski lodge getaway
2026-08-19 via Nuitee
F
Franciane couple us
10
2026-08-18 via Nuitee
J
Jesse extended_group us
8
Pros:

View from the veranda is lovely. Hot tub is huge.

Cons:

The room layouts are super bizarre. Lofted rooms have a shower only in the upstairs bathroom, and a bathtub only in the downstairs. Bathroom doors are sliding and get stuck - one of our friends got locked in the bathroom at 2 a.m. Some of the bathrooms also have a "window" into the living room that can be opened - who wants that?
We stayed in the summer as a jumping off point to backpacking in Assiniboine, so the access was great. But once you're at the hotel, you're basically stuck with the restaurants there, unless you want to take a 15 minute gondola ride then a 20 minute drive into town. For our purposes it worked, but I'm not sure why you'd stay here in the summer otherwise (Winter skiing makes sense).

2026-08-18 via Nuitee
A
Airida extended_group us
10
Pros:

We loved it there.

2026-08-17 via Nuitee
B
BPC solo_traveller nl
9
Doen! Prachtige locatie en beleving.
Pros:

Locatie op de berg.
Aardig personeel
Bagage naar kamer gebracht.
Gondel vanaf hotel omhoog. gratis
Gondel van en naar hotel gratis.
Na sluitingstijd gondel mogelijk om met mooie auto naar beneden gebracht te worden.
Restaurant van hotel
Smores maken !!
Kamer schoon en lekkere bedden.

Cons:

Klein puntje
Hottub: te heet

2026-08-17 via Nuitee
A
Arnav solo_traveller ae
8
2026-08-17 via Nuitee
C
Corinna extended_group de
8
2026-08-14 via Nuitee
A
Akis family_with_children ca
9
Wonderful - you made us proud of our Canadian hospitality industry
Pros:

The overall experience was "awesome" for our visitors from Germany and of course us Canadians, the facility, the view from our room and the authentic genuine friendliness of the staff. We will certainly recommend Sunshine to friends - this is summertime - can't imagine what winter is like at Sunshine.
Great work - great impression for international visitors
Anne Papadopoulos

2026-08-13 via Nuitee
B
Bond solo_traveller ca
9
Revenir
2026-08-13 via Nuitee
M
Manijeh couple ca
8
Pros:

The staff was so friendly, and the room was so clean.

Cons:

The room didn't have an air conditioner, and we couldn't leave the door open to let in fresh air because there was no net. It was very difficult to carry my suitcase to the hotel. I was told it would take 90 minutes if they sent it to the hotel.

2026-08-09 via Nuitee
A
Andrea solo_traveller ch
5
Bon emplacement, prix haut pour un service moyen
Pros:

La possibilité de faire de jolies promenades en montagne. C'est très bien que l'hôtel prenne en charge la gondole.

Cons:

La taille de la chambre n'est pas correcte. Sur la description Booking vous vendez une chambre de 215mts carrés quand en réalité la chambre ne mesure pas plus de 25mts carrés y incluant le balcon.
Service moyen, accueil très froid, on a l'impression que le personnel se sent importuné par l'arrivée des clients. Aucune information explicative des installations ni orientation. C'est plutôt servez-vous style, ce que pour un hôtel à ce prix ne donne pas envie de le payer.

2026-08-09 via Nuitee
S
SteveK28762 Couples Worcestershire, England
10
Fantastic hotel - incredible location.
Pros:

Two nights here at the end of our holiday and what a fantastic place it is. You park and check-in at the bottom of the gondola. The staff take care of your luggage which is then delivered to your room, while you take the gondola for the 20 minute ride to the hotel, at the bottom of the ski-slopes (yes, it's summer but the chair lifts operate for hikers). The hotel itself is superb, with views from the balcony over the resort, just lovely. We used it as a base to visit Lake Louise / Moraine Lake and Banff, which aren't far away. The coffee shop in-house is great, especially for morning pastries, so we would thoroughly recommend this hotel at any time.

2026-08-07 via Tripadvisor
B
Bart family_with_children nl
10
Prachtig verblijf bovenop legendarische plek
Pros:

Vriendelijk/Hottub/Fitness/Hiken/Restaurants

2026-08-07 via Nuitee