Petra Heart Hotel

Hotels
9.2 (434 reviews)
Tourism Street next to Sanabel Sweets and bakery , Wadi Musa , jo

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service and staff
Convenient location near attractions
Cons:
Some cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.3
Some reviews mention issues with cleanliness, stating it wasn't at the expected level.
Service
9.8
The staff were consistently praised for their kindness, helpfulness, and dedication to guest satisfaction.
Location
9.3
The hotel is conveniently located near Petra and various restaurants, offering a good balance of tranquility and accessibility.
Room Quality
9.3
Rooms were described as modern, comfortable, and well-equipped, exceeding guest expectations.
Amenities
9.3
Guests appreciated thoughtful details in room amenities, enhancing their overall comfort.
Value for Money
9.3
Many reviews noted the reasonable pricing for the quality of stay provided.
Food and Beverage
8.8
Breakfast was noted to have limited options, but some guests mentioned it being varied.
Overall Experience
9.5
Overall stay was fantastic, with many guests expressing high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 06:48

Property Description

Luxurious Accommodation
Experience comfort and convenience at Petra Heart Hotel in Wadi Musa. Indulge in air-conditioned rooms with modern amenities including a coffee machine, flat-screen TV, and a private terrace.

Exceptional Services
Enjoy a seamless stay with our 24-hour front desk, concierge service, and tour desk to assist you in exploring Petra's wonders. Benefit from currency exchange and room service for a hassle-free experience.

Scenic Views and Dining
Relish mountain views from select rooms and savor delicious meals at our on-site restaurant. With free WiFi and complimentary private parking, Petra Heart Hotel is the perfect choice for your Petra adventure.

Book now for an unforgettable stay at Petra Heart Hotel, your oasis in Wadi Musa.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 11 years old and over stay for JOD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 434 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.5
S
Spyridon • solo_traveller • gr
10
2026-04-21 • via Nuitee
L
Laura Lisa • solo_traveller • de
7
Gerne wieder - für Petra gut.
Pros:

Netter Besitzer, sehr herzlich und bemüht.
Parken vor dem Hotel hat super geklappt.
Großzügiges Bett, tolle Dusche und sogar ein Föhn.
Für den Tag in Petra konnte man sich ab 6:30 das Frühstück als Paket mitgeben lassen, was wir in Anspruch genommen haben - es war üppig und gut!

Cons:

In unserem Zimmer hat leider nur eine Steckdose funktioniert, eine weitere hat gefunkt von alleine, diese befand sich direkt über den Kissen auf dem Bett.
Das Hotel war etwas hellhörig, neben uns war eine Nacht eine sehr große Reisegruppe im Hotel, die haben über uns die ganze Zeit Möbel verrückt, was man gehört hat.

2026-04-20 • via Nuitee
A
Aldo Pi • solo_traveller • it
10
Il miglior hotel finora trovato
Pros:

Accoglienza molto cordiale, stanza spaziosa e pulita. Petra a poca distanza. Tranquillo. Camere rifatte e asciugamani cambiati ogni giorno.

Cons:

Assolutamente nulla

2026-04-19 • via Nuitee
R
Roberta • solo_traveller • it
8
2026-04-17 • via Nuitee
D
Debasmita • couple • in
10
Pros:

We had a very pleasant stay at this property. The room was spotless and well-maintained, with all the basic amenities we needed for a comfortable stay. The staff stood out for their responsiveness — they were extremely prompt in answering any questions and quick to provide anything we requested.

The breakfast was fresh and enjoyable, offering a great start to the day. What we appreciated most was how helpful the team was beyond just the stay — they gave us useful tips that made our visit to Petra much easier and more enjoyable. They also recommended a fantastic place for dinner where we got to try authentic Jordanian cuisine, which turned out to be a highlight of our trip.

Overall, a smooth, comfortable experience with genuinely helpful hospitality.

Cons:

Nothing

2026-04-16 • via Nuitee
Y
Yu Yun • family_with_children • tw
10
2026-04-14 • via Nuitee
Y
yousef • family_with_children • de
10
Pros:

Der Empfang, die Unterstützung und der Abschied von Herrn Najhati..
Es is sehr sauber sowie modern eingerichtet.

2026-04-08 • via Nuitee
D
Dmitrii • family_with_children • ru
9
2026-04-07 • via Nuitee
S
Syed Muhammad • family_with_children • sa
10
Pros:

Accessible and very near to the Beach. But exceptional service from Mr. Yasir was the show stopper. He helped us arrange the complete trip with such ease that we could spend time enjoying and do not have to worry about. Hats off to them..

2026-04-05 • via Nuitee
M
Matthieu • family_with_children • fr
10
Pros:

Tout est parfait !! L'emplacement et surtout l'homme a l'accueil ! Un grand monsieur très gentil

2026-03-06 • via Nuitee
A
Ashley • extended_group • us
10
Absolutely perfect
Pros:

We cannot state how amazing this hotel was. From the moment we entered the staff were so welcoming and kind. Parking was super easy and right in front of the hotel. Breakfast was tasty and easy to coordinate. They also offered packed lunch boxes (for a fee) that were perfect for taking into Petra. The room has a gorgeous view and the bed were comfortable. We would happily return!

Cons:

Wifi in the room was quite weak but this wasn't a big deal for us

2026-03-01 • via Nuitee
J
JING WOEI • couple • tw
10
Pros:

The hotel staff at the reception are very friendly, and the location is great — just a 3-minute drive to Petra

2026-02-27 • via Nuitee
R
Riccardo • family_with_children • it
10
Pros:

La posizione perfetta specialmente per chi arriva in macchina. Lo staff efficentissimo e pronto a risolvere qualsiasi nostra richiesta. Davvero da consigliare, ottimo rapporto qualità - prezzo.
Il Sig. Najati alla reception davvero accogliente e super carino. Top!

Cons:

Nulla

2026-02-14 • via Nuitee
A
André • couple • hu
10
Pros:

Nice modern room with same in room amenities one would expect at a Hilton or similar. Provided full cleaning and replaced amenities each day.

2026-02-12 • via Nuitee
D
Dmitry • family_with_children • ru
10
Pros:

It was truly an exceptional stay! I travelled solo off-season, so the hotel was almost empty, it was very quiet and calm! Great value for money. The room had all necessary amenities, the facilities were pretty modern and up to date. Million thanks to Najati, the manager of the hotel. He is one of the kindest and most polite people I have ever met in my life! Thank you for making my stay memorable🥰

2026-02-10 • via Nuitee
T
Tuğba • extended_group • tr
8
2026-01-27 • via Nuitee
O
Ozden • family_with_children • tr
10
2026-01-27 • via Nuitee
T
Taki • family_with_children • fr
10
Pros:

La gentillesse du monsieur à l'accueil, sa disponibilité et ses conseils! Merci encore cher monsieur!
On a aussi aimé le Confort de l'hôtel, le petit déjeuner et l'emplacement. Bon rapport qualité prix.

Cons:

RAS

2026-01-21 • via Nuitee
S
Soukaina • couple • fr
9
Excellent rapport qualité prix et disponibilité
Pros:

L’accueil était extra ordinaire. Nous avons eu plusieurs conseil pour notre visite à Pétra. La chambre était très bien, grande, propre et l’hôtel est très bien placé.

2026-01-19 • via Nuitee
C
Catalina • extended_group • co
8
Agradezco al señor que nos recibió, siempre fue muy atento y amable, nos explicó varias cosas de la ciudad y nos hizo se
Pros:

La ubicación era central con varios supermercados y restaurantes cercanos

Cons:

Los alrededores son un poco sucios

2026-01-17 • via Nuitee