SureStay Hotel by Best Western Vientiane

Hotels
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SureStay Hotel by Best Western
8.7 (235 reviews)
Chao Anou Road Watchan Village, Chanthabouly District. , Vientiane , LA

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly, helpful staff
Clean and comfortable rooms
Good breakfast variety
Nice rooftop bar and air-conditioned gym
Soundproof rooms and attractive architecture
Balcony views
Cons:
Weak in-room WiFi reported
Noisy staff on some floors
No swimming pool (missed by some guests)
Inconsistent shower water pressure/temperature
Breakfast adequate but not outstanding
Perceived as pricey for some guests

Categories

Cleanliness
9.2
Multiple reviewers explicitly state the rooms are spotlessly clean and well maintained.
Service
8.9
Staff repeatedly described as very friendly, helpful and attentive, with one mention of noisy staff on the floor.
Location
9.5
Several reviews highlight an excellent, walkable location and easy access to restaurants and attractions.
Room Quality
8
Rooms are described as large, comfortable and soundproof with nice decor, but there are complaints about inconsistent shower water pressure/heat.
Amenities
8.8
Good amenities noted (air-conditioned gym, rooftop bar, array of services); one reviewer missed a pool.
Value for Money
7.8
Some guests feel they are 'paying for the location' and note that breakfast and shower issues make the price feel slightly high.
Food and Beverage
8.3
Breakfast receives generally positive mentions (many choices), but is described as sufficient rather than exceptional.
Overall Experience
9.1
Overall stays are positive — guests enjoyed the location, cleanliness and helpful staff — despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

River Views and Modern Comforts
Discover the perfect blend of luxury and convenience at SureStay Hotel by Best Western Vientiane. Enjoy stunning views of the river while staying in well-equipped rooms featuring modern amenities such as flat-screen TVs, free WiFi, and comfortable bedding.

Convenient Facilities and Services
Indulge in a range of facilities including a fitness centre, bar, and on-site restaurant offering delicious meals. Take advantage of services like valet parking, concierge assistance, and currency exchange for a hassle-free stay.

Prime Location and Nearby Attractions
Located just 1 km from Wat Sisaket, our hotel is close to popular attractions like Hor Phra Keo and Laos National Museum. Explore the city with ease and return to a welcoming atmosphere and exceptional service.

Book your stay at SureStay Hotel by Best Western Vientiane for a memorable experience in Vientiane!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: APW

Location

Guest Reviews

8.7
Based on 235 reviews
Cleanliness: 9.2
Service: 8.9
Location: 9.5
Room Quality: 8
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 9.1
J
Jacques • couple • fr
7
Correct pour une nuit
Pros:

Dans l’ensemble pas trop mal

Cons:

Connection WIFI tres faible dans la chambre , personnel de l’étage bruyant

2026-10-08 • via Nuitee
J
Jacques • solo_traveller • fr
7
2026-10-08 • via Nuitee
S
Su Sandar • extended_group • mm
10
As I mentioned above why I like.
Pros:

All amenities are high quality and spotlessly clean. The rooms are soundproof, and the interior decor is very nice. There are many choices for breakfast, and the staff is very friendly.

Cons:

Nil

2026-10-08 • via Nuitee
A
alex • couple • au
10
2026-09-12 • via Nuitee
L
Lannge • solo_traveller • la
8
2026-08-11 • via Nuitee
C
Cyriel • solo_traveller • nl
8
Goede peobs - kwaliteit verhoudibg
Pros:

Ok, niks-supers maar goes

Cons:

Niks, mistte zwembad

2026-07-24 • via Nuitee
N
netnapaporn • solo_traveller • th
9
Pros:

ที่พักเดินไปเที่ยวรอบๆได้สะดวก มีร้านอาหารแถวนั้นเยอะพอสมควร

2026-07-15 • via Nuitee
R
Rena • couple • th
10
2026-07-07 • via Nuitee
C
Chinh • solo_traveller • vn
10
2026-07-07 • via Nuitee
N
Nicholas • couple • au
8
2026-06-23 • via Nuitee
G
Georgina • solo_traveller • gb
10
Pros:

Really good location, lovely rooms and bathrooms, good AC, breakfast and a great gym with AC!

Cons:

NA

2026-06-21 • via Nuitee
G
Gnen • couple • us
10
2026-06-15 • via Nuitee
M
Matthew • extended_group • gb
7
Friendly staff, clean and modern but you're essentially paying for the location
Pros:

The hotel from the outside is very impressive and architecture very cool, the staff are super friendly and exceptionally helpful. The room is clean and bed comfortable with plenty of space.

Cons:

The room while large and clean could benefit from a better shower, on the one hand the hotel is modern but the fact that as soon as you ask the shower to perform under heat the water pressure drop suggests otherwise. The breakfast was sufficient but not worth writing home about in any regard. For the price per night you don't expect the water pressure issue and breakfast could be slightly improved.

2026-06-08 • via Nuitee
M
Marius • couple • gb
9
Pros:

Amazing staff and great location

2026-06-06 • via Nuitee
C
Chinh • extended_group • vn
10
2026-06-01 • via Nuitee
T
THI HAI • solo_traveller • vn
9
Pros:

Best location, good breakfast, large room and clean. Staffs are very helpful and friendly.

2026-05-14 • via Nuitee
D
Dennis • solo_traveller • us
10
2026-05-11 • via Nuitee
S
Sergey • couple • kg
9
Great location and hotel with nice rooftop bar. We enjoyed staying there.
Pros:

Clean rooms, nice view from balcony, attentive staff, good breakfast, nice rooftop bar.

2026-05-02 • via Nuitee
E
Enrico 69 • family_with_children • de
10
Pros:

Gute Lage und sehr freundliches Personal

2026-04-10 • via Nuitee
L
Lasse • family_with_children • no
9
Pros:

Staff and quality of room

Cons:

Breakfast could have more toast toppings.

2026-04-04 • via Nuitee