SureStay Hotel by Best Western Vientiane

Hotels
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SureStay Hotel by Best Western
8.7 (206 reviews)
Chao Anou Road Watchan Village, Chanthabouly District. , Vientiane , la

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Free
Children allowed

Facilities

Fitness facilities
Electric car charging station
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean and comfortable rooms
Good amenities
Cons:
Breakfast variety could improve
Inconsistent pricing noted

Categories

Cleanliness
8.63
Consistent mention of cleanliness across multiple reviews.
Service
9.1
The staff is consistently described as helpful and friendly.
Location
9.14
Location is highlighted as excellent and convenient by many guests.
Room Quality
8.59
Rooms are often described as comfortable and spacious.
Amenities
8.62
Amenities are described positively, though some areas for improvement exist.
Value for Money
8.58
Generally good value for the price, although some feel charges were inconsistent.
Food and Beverage
8.13
Breakfast offerings received mixed reviews, with suggestions for more variety.
Overall Experience
8.8
Overall guest satisfaction is high, with multiple positive reviews reflecting a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:32

Property Description

Embrace the charm of Vientiane at SureStay Hotel by Best Western, where comfort and convenience meet stunning river views.

Unwind in Style
Our well-appointed rooms feature air conditioning, a flat-screen TV, and a private bathroom with free toiletries, ensuring you have everything you need for a comfortable stay. Enjoy breathtaking city views as you relax in your home away from home.

Exceptional Amenities
Stay active and energized at our cutting-edge fitness centre, or savor delightful meals at our on-site restaurant. With free WiFi and a dedicated business area, you can stay connected and productive throughout your visit.

Convenient Location
Perfectly positioned just 1 km from Wat Sisaket, explore cultural landmarks like Hor Phra Keo and the Laos National Museum nearby. Our complimentary concierge service and shuttle assistance help you navigate your adventures effortlessly.

Don’t miss your chance to experience this exceptional getaway—book your stay today!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: APW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 206 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.8
A
Alex • solo_traveller • gb
9
Pros:

The rooms were soooo comfy! Staff were helpful and friendly. Helped me topping up my phone twice. They also changed my room when I asked for a better view which they accomodated. Location is perfect to everything.

Cons:

Shower was slightly tricky to enter - but this is minimal. Drinks on rooftop bar are a bit expensive. Breakfast was average.

2026-02-14 • via Nuitee
D
De Block • couple • be
8
2026-02-08 • via Nuitee
R
Robert • family_with_children • ca
9
Pros:

Great location and breakfast. Staff helpful.

Cons:

Room was a little dusty. Smoking at the tipsy elephant restaurant took away from the good food

2026-01-29 • via Nuitee
P
Panayot • couple • bg
10
Excellent choice!
Pros:

Everything. Especially the rooftop bar! Close to the night market.

2026-01-27 • via Nuitee
J
Jani • extended_group • fi
8
Pros:

Aamiainen hyvä ++
Siisti ja hyvä sijainti

Cons:

Internet oli huono.
Informaatio oli vähäinen hotellista, ravintolat, lähi alueet jne.

2026-01-23 • via Nuitee
R
Robert • couple • ca
7
Pros:

La localité

Cons:

Drap sale

2026-01-21 • via Nuitee
L
Lorna • couple • au
7
2026-01-19 • via Nuitee
P
Prasit • couple • au
10
ประทับมากๆๆๆ
Pros:

ทุกอย่างดีหมด

Cons:

ร้อนอย่างเดียว

2026-01-19 • via Nuitee
S
Skinner • couple • us
9
Great central location. Well run property.
Pros:

Location was very good. Great location next to night food market. Breakfast very good with many choices. Staff were great and made us feel welcome. Airport pickup was very professional and made entry into Laos easy. Thank You.

2026-01-13 • via Nuitee
A
Angelicque • couple • ca
9
Great location and value for money
Pros:

Perfect location, clean rooms. Nice rooftop bar

Cons:

Nothing

2026-01-09 • via Nuitee
G
Gilbert • family_with_children • ca
10
2026-01-04 • via Nuitee
S
Sombat • couple • th
9
2026-01-02 • via Nuitee
J
Janita • couple • au
9
Great location. Close to many eating options.
Pros:

Fantastic helpful staff.

Cons:

All good.

2026-01-02 • via Nuitee
A
Armando • couple • it
8
Due notti a Vientiane :)
Pros:

La posizione ottima, così come la pulizia della struttura!
Rooftop con locale per aperitivi al tramonto e cene (abbiamo cenato una sera e si mangia benissimo!)

Cons:

Deposito cauzionale solo in contanti (accettano anche dollari)
Colazione migliorabile (soprattutto la parte dolce… ma è una carenza riscontrata in tutto il Laos)

2025-12-31 • via Nuitee
M
Magdalena Oviedo • family_with_children • es
10
OPCIÓN EXCELENTE
Pros:

Situación inmejorable,habitaciones muy limpias y cómodas,desayuno bueno,personal agradable y una terraza fantástica.Lo recomiendo

2025-12-23 • via Nuitee
K
Keya • family_with_children • sg
10
Excellent
Pros:

Close to airport, convenient for all the amenities, clean and friendly staff

Cons:

Nil

2025-12-22 • via Nuitee
S
Sherlyn • couple • sg
10
Great location and clean
Pros:

Location, cleanliness and friendliness of staff

2025-12-14 • via Nuitee
S
Sherlyn • couple • sg
10
Excellent location, friendly and helpful staff. Comfortable room.
Pros:

The location is central and in a brightly lit and vibrant area. It is very near the night market and there are tons of food options around.
The hotel is clean and comfortable.

2025-12-13 • via Nuitee
M
Monica • extended_group • sg
9
2025-12-10 • via Nuitee
M
Monica • extended_group • sg
9
2025-12-10 • via Nuitee