Ensueño HTL

Hotels
9 (95 reviews)
427 Calle Rivero , Arequipa , pe

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Old facilities
Limited breakfast variety

Categories

Cleanliness
8.5
Mixed sentiments regarding cleanliness, with some mentions of cleanliness being high along with some notes of old facilities affecting perceptions.
Service
9.5
Consistently highlighted as excellent, with multiple praises for the staff's friendliness and helpfulness.
Location
9.5
Many reviews commend the central and convenient location.
Room Quality
8.5
Some concerns noted about older room facilities, but overall cleanliness and comfort were praised.
Amenities
9
General satisfaction with available amenities, but some complaints about old facilities.
Value for Money
9
Good value noted, though some guests expressed minor concerns about specific offerings.
Food and Beverage
8.5
Food quality was good, but variety and some aspects of breakfast availability were highlighted as areas for improvement.
Overall Experience
9.5
Many guests reported very positive experiences overall, particularly highlighting the exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:04

Property Description

Convenient Location
Located just 1.7 km from Yanahuara Church, Ensueño HTL offers a serene escape with easy access to the city's popular attractions.

Comfortable Accommodation
Experience a comfortable stay in our well-equipped rooms featuring modern amenities like flat-screen TVs, private bathrooms, and cozy bed linens.

Great Facilities
Enjoy the convenience of free WiFi, room service, and a 24-hour front desk during your stay. Take in the city views from certain units' balconies for a memorable experience.

Book your stay at Ensueño HTL for a relaxing and memorable experience in Arequipa.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: AQP

Location

Guest Reviews

9
Based on 95 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
E
Espinoza • couple • pe
10
Más que satisfecho.
Pros:

El trato del personal, súper cordial y amable.

2026-05-29 • via Nuitee
M
Melissa • solo_traveller • pe
9
Recomendado
Pros:

-La amabilidad del personal
-Limpieza diaria a la habitación

Cons:

-

2026-05-28 • via Nuitee
O
Ophélie • couple • fr
9
Pros:

Très grande chambre avec SDB privée
Tout proche du centre historique
Au calme
Personnel sympathique

Cons:

La propreté peut être améliorée, ce n'était pas impeccable

2026-05-18 • via Nuitee
J
Julio A. • family_with_children • pe
9
Comodo y seguro. Limpio todo el tiempo.
Pros:

Buen trato, limpieza permanente y excelente atención.

Cons:

No hubo agua caliente el primer dia pero lo solucionaron ese mismo día.

2026-05-17 • via Nuitee
C
Crystina • solo_traveller • br
10
Recomendo!
Pros:

A gentileza, simpatia e receptividade das funcionárias! O conforto e espaço no quarto. O banho, excelente. A localização E o estacionamento dentro da hospedagem que dão segurança e facilitam a vida do viajante.

Cons:

Não havia frutas no café. Mas quero salientar que foi preparado para nós com muito carinho!

2026-05-12 • via Nuitee
C
Cayo Quispe • couple • pe
10
Pros:

muy bueno

2026-05-09 • via Nuitee
T
Tavo • solo_traveller • fr
9
Pros:

Le personnel très sympa et convivial.
L'administrateure Mirtha a été génial.

2026-05-02 • via Nuitee
M
Maximilian • solo_traveller • ch
8
Sympathisches, einfaches Hotel zentral in Arequipa
Pros:

Gut im Zentrum gelegen. Äussert freundliche Angestellte. Ich konnte dort meine Tasche über Nacht lassen, als ich auf eine Tour ging. Das Zimmer war sehr einfach, aber doch ausreichend, wenn man keinen Luxus sucht.

Cons:

Beim Frühstück hätte es mehr Abwechslung geben können.

2026-04-25 • via Nuitee
G
Gustavo • solo_traveller • pe
10
2026-04-17 • via Nuitee
E
Eddie • solo_traveller • ar
8
Gracias pero no volvería.
Pros:

Muy buena atención. La ubicación es genial.

Cons:

Les pedí que no entren a mi habitación. Lo hicieron, me tocaron todas mis cosas, incluso las manipularon. Todo sin permiso. Me sentí muy incómodo con ellos revisando mi cosas personales.

2026-04-16 • via Nuitee
S
Simone • couple • it
9
Pros:

Reception eccezionale! Sono stati super gentili e sono venuti incontro a tutte le nostre esigenze, anche di più!
Un grazie speciale a Mirta!

Cons:

La moquette

2026-04-09 • via Nuitee
A
Aldo • couple • pe
8
Pros:

El servicio de limpieza y la atencion del personal super atentos y serviciales

Cons:

Que su televisores eran algo antiguos y no tenia apps

2026-04-07 • via Nuitee
P
Petter • solo_traveller • pe
9
Pros:

Ubicación, cuarto amplio, baño con ducha y bañera, primer piso...

2026-04-06 • via Nuitee
M
Mora Pino • couple • cl
10
Pros:

el mejor hotel de Arequipa, todos amables

2026-04-02 • via Nuitee
S
Sue • couple • gb
9
Great place to stay in Arequipa and dan value for money.
Pros:

The location was great for us - approx 7 mins walk to the Plaza de Armes ( the main square). They allowed us to check in very early @5:30am as we’d travelled in on and overnight bus. This was arranged simply via WhatsApp the previous day. The breakfast was simple, and enough to set us up for the day. And bonus for us were the helpfulness of the staff - they even helped me with my Spanish pronunciation. Double bonus was they packed us up a breakfast as we had a very early departure when we left. Triple bonus- plenty of hot water and nice big room and bathroom.

Cons:

Nothing really, there was a tiny bit of bubbling plaster on the ceiling in the bedroom, but it wasn’t a cause for concern.

2026-03-08 • via Nuitee
F
FRANCISCO • couple • cl
10
Pros:

Buena ubicación

Cons:

Mucha demora en Acer el aseo a la habitación

2026-03-07 • via Nuitee
M
Misael • solo_traveller • pe
10
Atención excelente y cerca a la plaza de armas
Pros:

Me encanto la atención super amables y dispuestos a resolver cualquier duda. La ubicación a pocas cuadras de la plaza principal. La habitación amplia con todas las comodidades. E incluso tiene cochera para guardar vehiculos.

Cons:

En general no tengo ningún punto de que decir.

2026-03-02 • via Nuitee
Y
Yellco • couple • de
10
Destacable la amabilidad de Mirtha y Gauddy!!
Pros:

La amabilidad de Mirtha y Gauddy, que nos ayudaron en todo momento.El baño estaba muy lindo pero faltaba un poco mas de limpieza.

Cons:

El primer dia que llegamos encontramos el baño mal limpiado y la habitación tenía un olor a humedad.

2026-03-01 • via Nuitee
M
Maldonado • extended_group • cl
9
2026-02-24 • via Nuitee
U
Uran • solo_traveller • us
1
2026-01-28 • via Nuitee