Crowne Plaza Orlando - Downtown by IHG

Hotels
•
IHG
8.6 (221 reviews)
304 W Colonial Drive, Orlando, Florida, 32801 , Orlando , US
1-407-843-8700

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Courteous staff
Clean rooms
Cons:
Parking fees
Noisy location

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but noted a heavy smell of marijuana in the lobby.
Service
9.21
Staff praised for their courteousness and helpfulness; many mentions of amazing service.
Location
8.75
Convenient location close to attractions, but noted as being in a sometimes noisy area.
Room Quality
8.7
Rooms were spacious and clean, with positive comments on suite/kitchen facilities.
Amenities
8.73
Amenities such as the pool were appreciated and well-maintained.
Value for Money
8.19
Parking and breakfast fees were disappointments; however, overall stay was considered a good value by some.
Food and Beverage
8.24
Dining staff received positive remarks, but the bartender was noted for needing help.
Overall Experience
8.71
Overall positive experiences with the hotel, many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:53

Property Description

Luxurious Amenities

Indulge in the outdoor pool, spa tub, and 24-hour fitness center. Enjoy complimentary Wi-Fi, concierge services, and wedding facilities.

Delicious Dining Options

Savor delectable meals at Bite Bistro and Wine Bar, accompanied by a bar/lounge. Room service is also available for your convenience.

Business and Event Spaces

Take advantage of complimentary wired internet, a 24-hour business center, and limo/town car service. Host events in the 6600 sq ft of conference space and 6 meeting rooms.

Experience comfort and convenience at Crowne Plaza Orlando - Downtown. Book now to enjoy a centrally located stay near Orlando's top attractions.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 221 reviews
Cleanliness: 8.24
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
A
Alberto • family
6
Pros:

It is a good hotel, spacious room and clean.

2025-10-12 • via Nuitee
T
Tanzie Y • family
10
Pros:

The staff was amazingly courteous. Joshua and Tina were very kind to us at checking. They need to be training others in hospitality.

2025-10-12 • via Nuitee
M
Matthew • family
8
Pros:

I will never stay there again just for parking. To self park it cost. $50. Which is ridiculous for one night.

2025-10-07 • via Nuitee
J
Julie
10
Great accommodations
Pros:

It was a great stay, one night for the Brandon Lake concert. No one mentioned a shuttle to us until our uber pulled up, but thats okay. We had a great time and a great stay

2025-10-04 • via Nuitee
T
Tammara
8
Pros:

Staff is amazing

2025-10-03 • via Nuitee
S
Shadawn Herzonell • family
10
Pros:

Really enjoyed my stay .. I’ll definitely be back

2025-10-03 • via Nuitee
Y
Yinay
10
Pros:

Great

2025-09-30 • via Nuitee
S
Sheena
10
Pros:

Very accommodating
Super chill
Staff was amazing
Loved our room
Super clean

2025-09-29 • via Nuitee
R
Rein
6
Pros:

The valet staff were wonderful. They were always helpful and knowledgeable. The dining bar staff also had fantastic personalities but boy that bartender needed some help.. he was so nice and funny, but he

2025-09-29 • via Nuitee
M
Mercy
10
Pros:

Our 1st time Orlando as adults and we enjoyed our stay. We were super close to everything. Restaurant staff was amazing. Check in staff was amazing. We will definitely be back.

2025-09-29 • via Nuitee
A
Angel
10
Pros:

Absolutely love the room, soo spacious and clean.

2025-09-25 • via Nuitee
L
Luis • partner
2
Pros:

No me gusto

2025-09-22 • via Nuitee
A
Alma • family_with_children
10
Pros:

Located in a bad area but all else was great

2025-09-19 • via Nuitee
S
Scott
10
I’ll Stay There Again
Pros:

Great and easy check in! Friendly staff. Easy parking, although costs $25/day. Clean and nice suite. Loved it

2025-09-17 • via Nuitee
T
TANIA
10
Pros:

Very good space!

2025-09-16 • via Nuitee
C
candace • family
10
Pros:

It’s by I 4 so it’s noisy with the highway traffic and the places to eat around are not close you need to INER

2025-09-15 • via Nuitee
S
Sara • family_with_children
10
Pros:

Great location to see an Orlando Pride game!!

2025-09-14 • via Nuitee
K
Kyana
10
Pros:

The pool was great

2025-09-04 • via Nuitee
B
Betty • family
8
Pros:

Clean, staff was nice. Just noticed a couple of times the lobby had a heavy smell of marijuana… kind of nausea.

2025-09-04 • via Nuitee
S
Sallie • friends
10
Pros:

Really comfortable and quiet. Nice staff.

2025-09-04 • via Nuitee