Crowne Plaza Orlando-Downtown by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (1094 reviews)
304 West Colonial Drive , Orlando , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Courteous staff
Clean rooms
Cons:
Parking fees
Noisy location

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but noted a heavy smell of marijuana in the lobby.
Service
9.21
Staff praised for their courteousness and helpfulness; many mentions of amazing service.
Location
8.75
Convenient location close to attractions, but noted as being in a sometimes noisy area.
Room Quality
8.7
Rooms were spacious and clean, with positive comments on suite/kitchen facilities.
Amenities
8.73
Amenities such as the pool were appreciated and well-maintained.
Value for Money
8.19
Parking and breakfast fees were disappointments; however, overall stay was considered a good value by some.
Food and Beverage
8.24
Dining staff received positive remarks, but the bartender was noted for needing help.
Overall Experience
8.71
Overall positive experiences with the hotel, many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:53

Property Description

Convenient Location
Located just minutes away from Church Street Station and the Amway Center, Crown Plaza Hotel Orlando Downtown offers easy access to the city's top attractions.

Modern Amenities
Enjoy the convenience of in-room microwaves, flat-screen TVs, and free WiFi. Upgrade to a suite for extra comfort with separate living areas.

Dining and Leisure
Indulge in American cuisine at Bite Bistro and Wine Bar, or take a dip in the outdoor pool. Stay active at the 24-hour fitness centre or host events in the spacious meeting rooms.

Experience the best of Orlando at Crowne Plaza Hotel. Book your stay now for a memorable trip!

Important information:

Please note credit card authorization forms will not be provided by the property. The credit card used to make the booking must match the name of the guest at check in.

If booking a meal plan rate, please note that Breakfast Included rate includes breakfast for 2 adults. Additional charges apply for further guests.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 1094 reviews
Cleanliness: 8.24
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
S
Savanna • solo_traveller • us
10
2026-10-17 • via Nuitee
M
Mark • solo_traveller • us
10
Your staff are well trained and have an exceptional attitude!
Pros:

Staff are amazing!

2026-10-16 • via Nuitee
R
Ralf • solo_traveller • de
10
2026-10-13 • via Nuitee
A
Amber • family_with_children • us
9
2026-10-11 • via Nuitee
S
Somary • couple • us
10
2026-10-11 • via Nuitee
J
Jennifer • couple • us
6
Wouldnt chose it again unless it was just for one night and its cheapest price I found.
Pros:

Great location especially if you are going to events at the Kia Center.

Cons:

Rooms need basic maintenance.
Toilet paper holder loose on the wall.
Shower grout is dingy.
Door lock not fully secured to the trim.
Hallways don't have a pleasant odor.
Lobby water fountain made the floor extremely wet and slippery.

2026-10-07 • via Nuitee
M
Mark • couple • us
9
Great
Pros:

Clean

Cons:

TV bracket detached in room.
Bar out of Woodford Reserve

2026-10-07 • via Nuitee
K
Karletta • extended_group • us
1
Noted roaches crawling on the bathroom floor ruined my entire stay. I was overall creeped out.
Pros:

Excellent location near medical center.

Cons:

Noticed several roaches in the bathroom while toileting.

2026-10-07 • via Nuitee
T
Tiffany • couple • us
10
Awesome
Pros:

The property is beautiful and the staff is incredibly helpful and friendly.

Cons:

Everything was great

2026-09-18 • via Nuitee
N
Natalia • solo_traveller • cr
9
Agradable pero falta información
Pros:

Que tuvieran servicio de shuttle para los lugares cercanos, especialmente para ir al Kia center y que el shuttle tuviera horario extendido para llevarnos al hotel después del concierto., fue muy conveniente.
La habitación muy amplia y confortable.

Cons:

Que antes de mi llegada no me pudiera comunicar por medio de los mensajes de Booking ni contestaran mis correos. Sería muy bueno que hicieran como otros alojamientos que al reservar envían un mensaje con toda la información necesaria antes del check in. Por ejemplo la información de como funciona el shuttle, el horario del restaurante y la opción de viajar desde y hacia el aeropuerto por medio de los buses Lynx (solamente por $2). Si hubiera sabido esto me hubiera ahorrado mucho dinero el Uber, habría sabido que no hay opción de almorzar en el hotel y que no hay shuttles entre 1 pm y 5 pm.

2026-09-16 • via Nuitee
E
Erdem • couple • tr
7
Konumu gerçekten çok güzeldi. Ama onun dışında bu fiyatı hak eden bir yer olduğunu kesinlikle düşünmüyorum. Ayrıca kendi
2026-09-15 • via Nuitee
A
Aurelia • couple • us
8
Comfortable
Pros:

Cleanness

Cons:

Breakfast on mi day is joy a buffet which is ok but the coffee came cold I requested hotel one and still came cold the common areas like pool and gym are too small so I assume it is a good pick for business

2026-09-15 • via Nuitee
E
Erdem • family_with_children • tr
7
Konumu gerçekten çok güzeldi. Ama onun dışında bu fiyatı hak eden bir yer olduğunu kesinlikle düşünmüyorum. Ayrıca kendi
2026-09-15 • via Nuitee
O
Orestes • solo_traveller • mx
10
2026-09-13 • via Nuitee
V
Vázquez • couple • us
10
2026-09-11 • via Nuitee
V
Vázquez • couple • us
10
2026-09-11 • via Nuitee
A
Aliyah • couple • us
10
2026-09-10 • via Nuitee
R
Richard • solo_traveller • us
8
good enough for the purpose I was there for
Pros:

access to stadium for soccer game

Cons:

shuttle stopped running before the game was over, ended up walking back to the hotel

2026-09-08 • via Nuitee
S
Shauntelle • couple • us
10
2026-09-06 • via Nuitee
S
Sheryl • couple • us
7
2026-09-04 • via Nuitee