Pine Hill Residence

Hotels
8.5 (84 reviews)
Heerassagala Road No 43,Hill Crest Gardens,Bowala Watta , Kandy , lk

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Good food
Cons:
Leaking ceiling
Outdated rooms

Categories

Cleanliness
7.64
Some guests reported issues like a leaking ceiling and a dark bathroom.
Service
9.11
Guests highlighted very attentive and helpful staff.
Location
9.15
Great location with panoramic views described by multiple guests.
Room Quality
7.6
Some comments on rooms being outdated and dark.
Amenities
8.63
Facilities like a terrace with spectacular views were appreciated.
Value for Money
8.59
Good value noted by guests in relation to quality.
Food and Beverage
8.64
Guests enjoyed the food quality, especially breakfast.
Overall Experience
8.61
Overall enjoyable stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:07

Property Description

Luxurious Accommodation with Scenic Views

Modern Amenities for Comfort and Convenience

Delicious Dining Options and Family-Friendly Facilities

Escape to Pine Hill Residence in Kandy, where every room offers stunning views and modern comforts for a relaxing stay. Enjoy the outdoor pool, free WiFi, and attentive concierge service. Indulge in a variety of cuisines at the on-site restaurant or unwind at the children's playground. With easy access to nearby attractions like the Ceylon Tea Museum and Kandy Royal Botanic Gardens, your stay at Pine Hill Residence promises to be unforgettable. Book now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CMB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 14 years old stay for US$4 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 84 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 7.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
F
Feno • family_with_children • fr
8
Pros:

Hotel récent.
Personnels à l écoute eh très serviables.
Repas copieux et très bons.

Cons:

Éloigné du centre ville.
Environ 30 minutes.
Mais il est facile de trouver des tuc tuc

2026-02-12 • via Nuitee
H
Hongmei • family_with_children • cn
10
友善之家
Pros:

服务人员都特别友善，热心，住宿期间孩子生病帮我们很大忙，非常感谢。住宿也非常棒👍🏻

2026-02-12 • via Nuitee
E
Edouard • family_with_children • fr
5
Pros:

La vue,le personnel

Cons:

Pas d'intimité dans les chambres, pas de voilages aux fenêtres .votre voisin peut vous voir dans votre chambre de sa Terrasse.
Lumière défaillante , pas de prise dispo.
Beaucoup de bruit, propreté moyenne.

2026-02-10 • via Nuitee
F
Fãţhïmãţh • extended_group • mv
10
2026-02-09 • via Nuitee
S
sarah • solo_traveller • gb
8
Pros:

Staff very helpful

Cons:

Need somebody who understands English language more

2026-02-08 • via Nuitee
G
Gunawardana • family_with_children • lk
6
Overall, it was a good stay at pine hill.
Pros:

This is in a beautiful location and enjoy the view from the cafeteria. We enjoy the breakfast and the pool the most. The staff was very cooperative.

Cons:

There is no good view from the family room. It is just opening to a partially built neighboring house. There is an issue with hot water in the night. They use solar water heaters and water was not warm in the night.

2026-01-31 • via Nuitee
H
Hiran • couple • lk
8
2026-01-14 • via Nuitee
C
Charith • family_with_children • us
3
I shouldn't have booked this place
Pros:

Breakfast and view

Cons:

We stayed there overnight with family and a toddler, and the experience was truly awful.

They had a kettle for tea with tea and milk powder, but it was placed under a TV where there was no outlet. The cord was also too short to unplug the TV and plug the kettle We tried plugging the kettle into a different socket using a multi-plug they provided. The plug was loose, and sparks flew. I had to hold the plug in place to keep the kettle on.

The bathroom was adequate, but having a shower there felt risky because a power plug was located right next to it. It felt like a disaster waiting to happen, just one water sprinkle away.

The balcony door handle was broken, so I had to find a creative way to open it.

The area has a lot of mosquitoes. They forgot to close the bathroom window, and in the morning, mosquitoes were feasting on us. When I mentioned it, they said there were plug-in mosquito repellents in the But we never found it, and it wasn't listed in the room brochure.

The service staff was respectful and helpful. But I felt like the manager/owner was just doing the minimum to get the money and skip his responsibilities. He was more interested in us doing the checkout paperwork the day before so he could skip coming in early.

Overall, this place appears to be simply checking off boxes to achieve a 3-star status. Maintenance is poor, as evidenced by broken taps, switches, loose plugs, and other issues.

2026-01-05 • via Nuitee
P
Prasanth • family_with_children • in
8
2025-12-29 • via Nuitee
K
Kerly • family_with_children • ee
10
Pros:

The communication was really easy, place modern and clean. The breakfast and dinner were amazing, special score goes for onion soup.

2025-12-27 • via Nuitee
R
Rachell • couple • nl
10
2025-10-17 • via Nuitee
E
eric • couple • fr
9
L'hôtel est parfait pour visiter Kandy.
Pros:

Le personnel est vraiment formidable, ils étaient tous aux petits soins avec nous. Les repas sont plus que copieux !
Merci à tous !

2025-10-10 • via Nuitee
D
Diego • family_with_children • es
10
Magnífico alojamiento en relación calidad-precio en un lugar tranquilo atendido por personal muy amable
Pros:

Alojamiento muy limpio con vistas espectaculares. Personal muy atento. Desayuno abundante y rico con posibilidad de comer y cenar. Especial mención a Lakmal por su cercanía y su disposición para ayudarnos con un problema que tuvimos con el coche.

Cons:

Por mencionar algo, decir que tiene varias plantas, pero no ascensor.

2025-10-08 • via Nuitee
J
Jiri • couple • de
9
Pros:

Netter Besitzer hat uns vieles organisiert - sehr bemüht um die Gäste. Tolle Terrasse mit gigantischem Ausblick

2025-10-05 • via Nuitee
M
Mette • family_with_children • dk
6
2025-09-17 • via Nuitee
P
Prasanna • family_with_children • ke
10
2025-09-12 • via Nuitee
A
Anouk • family_with_children • lu
9
2025-09-02 • via Nuitee
S
Sasindu • couple • ro
9
2025-08-22 • via Nuitee
A
Antonin • family_with_children • fr
7
Pros:

Belle vue, excellent petit déjeuner et personnel attentionné et gentil.

Cons:

Dîner Moyen, chambres défraîchies.

2025-08-18 • via Nuitee
M
Michal • family_with_children • cz
10
2025-08-15 • via Nuitee