Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional breakfast (many call it best or outstanding)
Central, convenient location
Friendly, welcoming and accommodating staff
Comfortable beds
Charming historic building / renovated and clean
Sauna available
Cons:
Some rooms small or boxy; limited space around bed
Occasional unpleasant room odor reported
Noise from street / passersby in ground-floor rooms
Room not always ready at check-in for some guests
Limited parking (free only at night) and no on-site restaurant
Missing in-shower conditioner / some lacking small amenities

Categories

Cleanliness
7.5
Generally reported as clean in many reviews, but some guests noted an enclosed/bad odor in at least one room (described as 'instängt' / old foot-sweat smell), so cleanliness is slightly reduced.
Service
9.2
Multiple mentions of warm, welcoming, friendly and accommodating staff; several reviewers explicitly praise the excellent service and helpful reception.
Location
9
Repeatedly described as excellent and central, convenient to restaurants, theatre and train station; many reviewers cite the location as a major positive.
Room Quality
7
Mixed comments: several guests found rooms small/boxy, tight around the bed, bed sizes smaller than expected, one room smelled, and at least one room was not ready at check-in; corridor/design also criticized.
Amenities
7.8
Good offerings (notably breakfast and a sauna) but some missing touches noted (no in-room conditioner, no on-site restaurant, limited parking availability), so amenities are positive but not perfect.
Value for Money
8.4
Standard quality for this hotel tier; guests imply the stay is worth it for the comfortable beds and outstanding breakfast, so assigned target overall rating.
Food and Beverage
9.6
Outstanding and repeatedly praised breakfast across many reviews — described as 'best breakfast', 'enastående', huge variety and a key highlight of stays.
Overall Experience
8.7
Overall very positive stay for many guests (mini-breaks described as 'fullträff', willingness to return), tempered by occasional room issues, noise and small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

This eco-friendly hotel, located just steps away from Storgatan, offers free Wi-Fi, sauna access, and in-room flat-screen TVs. Rooms feature work desks and satellite TV, with some including tea/coffee making facilities. Free Gym and Sauna Access for all guests, along with a special surprise gift for children upon arrival. Enjoy a wide-screen TV in the lobby, free hot drinks, and buffet meals throughout the day at the hotel restaurant. Close to Sundsvall Central Station and Casino Cosmopol, with easy access to the E4 motorway. Book your stay now for a relaxing and convenient experience at Best Western Hotel Baltic!

Important information:

The hotel requires that the credit card holder’s name matches the guest’s name on the booking confirmation. If you wish to book for another individual, please contact the property directly for further information after booking. Guests are also required to show a photo identification upon check-in.

Please note that baby cots are available on request but must be confirmed by the hotel in advance. Contact details can be found on the booking confirmation.

Kindly observe that the hotel has a limited amount of rooms where pets are allowed. Guests have to contact the hotel directly to ask about availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDL

Location

Guest Reviews

8.4
Based on 2197 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 9.6
Overall Experience: 8.7
L
Lars • couple • se
10
Pros:

Fantastisk frukost. Som vanligt.

2026-11-07 • via Nuitee
L
Larsson • couple • se
10
Pros:

Den bästa hotellfrukosten jag ätit, otroligt bra variation fräscht och gott

2026-11-07 • via Nuitee
T
Tomas • couple • se
8
2026-11-06 • via Nuitee
A
Andreas • couple • se
10
2026-11-06 • via Nuitee
E
Eva • family_with_children • se
10
2026-11-06 • via Nuitee
V
Vanda • solo_traveller • se
10
Pros:

Fantastiskt

2026-11-06 • via Nuitee
L
Lars • couple • se
8
2026-11-06 • via Nuitee
B
Birgitta • couple • se
8
2026-11-06 • via Nuitee
T
Tom • solo_traveller • se
9
2026-11-05 • via Nuitee
I
Ingmari • couple • se
10
Pros:

Personalen, frukosten och sängen plus kudden, superb!

2026-11-04 • via Nuitee
E
Elisabeth • couple • se
10
2026-11-04 • via Nuitee
M
Mats • couple • se
8
2026-11-02 • via Nuitee
A
Annica • couple • se
7
Pros:

Bra frukost stort utbud, bra middag
Sängen var skön

Cons:

Inget ställe att lägga kläder, svårt när man stannar flera nätter

2026-11-02 • via Nuitee
S
Sophi • extended_group • se
10
Pros:

Väldigt trevligt personal
Jätte fin familj rum.

2026-11-02 • via Nuitee
A
Anh • solo_traveller • se
9
2026-11-02 • via Nuitee
A
Amanda • couple • se
10
2026-11-01 • via Nuitee
F
frida • extended_group • se
10
2026-11-01 • via Nuitee
M
Mats • couple • se
8
Allmänt ok.
Pros:

Centralt god frukost.

Cons:

Luktade avlopp.
Lite rörig personal för incheckning!

2026-11-01 • via Nuitee
A
Ann-Kathrine • couple • se
9
Trevlig miljö , centralt, allt till belåtenhet!
Pros:

Trevlig personal, avslappnad lobby där man kan sitta och ta ett glas innan middag.Oerhört bra skyltning av rum reception restaurang och toaletter.Lätt att hitta sitt rum.Tyst och lugnt- bra sängar där man sover ostört.

Cons:

Inget

2026-11-01 • via Nuitee
M
Marianne • solo_traveller • se
10
Bästa hotellet av dom vi provat
Pros:

Så trivsamt, trevlig personal , en fantastisk frukost 🙏

2026-11-01 • via Nuitee