Facilities

Free breakfast
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Free breakfast
See all facilities

Review Highlights

Pros:
Great location
Excellent rooftop amenities
Cons:
Elevator issues
Extra charges for amenities

Categories

Cleanliness
7.74
Cleaning issues highlighted, particularly regarding service with room cleaning.
Service
9.21
Staff received positive mentions for being helpful and accommodating.
Location
9.25
Conveniently located near Provenza and Parque Lleras, easy access noted.
Room Quality
8.2
Spacious rooms with great views, but some comments on room design.
Amenities
7.73
Rooftop bar food and service praised, but charges for basic bathroom amenities not typical.
Value for Money
8.69
Price for rooftop bar and overall stay rated well, slight issues with charges for extras.
Food and Beverage
9.24
Excellent food quality at the rooftop bar, highly recommended.
Overall Experience
8.71
Overall a great experience despite some issues with elevators and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:13

Property Description

Discover the perfect getaway at our stylish aparthotel in the heart of Medellín, where comfort meets sophistication.

Recreational Amenities
Unwind in our inviting outdoor pool or soak up stunning views from our terrace, designed for relaxation and rejuvenation. Enjoy our complimentary Wi-Fi and dedicated concierge services, ensuring your stay is seamless and enjoyable.

Dining Delights
Savor delicious meals without stepping outside. Enjoy a delightful buffet breakfast on weekdays, or indulge in 24-hour room service. Unwind with your favorite drink at our cozy bar/lounge or visit our charming coffee shop/café.

Convenient Location
Positioned just a short walk from vibrant Lleras Park and Poblado Park, our hotel puts you close to shopping, dining, and entertainment. With easy access to a roundtrip airport shuttle, exploring the city is stress-free.

Reserve your stay at Haven in Medellín today for an unforgettable experience!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Children 17 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.6
Based on 131 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 8.71
C
Cameron
10
Pros:

The staff was so helpful and polite. I am definitely working on another visit to stay there. I thank everyone for their kindness.

2025-10-07 via Nuitee
R
Rocquice friends
10
Pros:

I loved everything about my stay. I'm definitely coming back.

2025-09-29 via Nuitee
A
Ashley
10
Pros:

The rooftop restaurant and pool were breathtaking and the food was great. My room was spacious and the views from my balcony were great. The staff were helpful and very nice as well.

2025-08-28 via Nuitee
J
Julian
2
Pros:

These people came to clean my room and next thing you know they tried to charge me f

2025-08-27 via Nuitee
S
Sureli Marcano partner
10
Pros:

Ya es el segundo año que me quedo en este hotel y en realidad nos encanta. Muy céntrico y llegas caminando rápido a Provenza y Parque Lleras.

2025-08-27 via Nuitee
B
Brandn
10
One of the best hotels in Medellín
Pros:

**🌟 Absolute Perfection with a View to Match! 🌟**

My stay at Haven was nothing short of **amazing**—from the stylish rooms to the top-notch service, everything exceeded expectations. But the real showstopper? **The rooftop bar!**

🍹 **Unbeatable Vibes:** Whether it’s sunset cocktails or late-night drinks under the stars, the atmosphere is electric. The panoramic views of city are breathtaking, and the stylish decor makes it the perfect spot for both relaxation and celebration.

🍸 **Drinks & Bites:** The mixologists here are true artists—every cocktail was crafted to perfection. The menu also had delicious food selection that paired beautifully with our drinks.


If you’re visiting Medellín, **this hotel (and its rooftop bar) is a MUST.** 10/10 would recommend—can’t wait to come back!

**🏨 Rating: ⭐⭐⭐⭐⭐ (5/5) – Pure Excellence!**

2025-08-10 via Nuitee
R
Ramneet
8
Pros:

Rooftop bar was the only reason I stayed in this hotel. Food at rooftop bar is amazing and price is good as well. Service at rooftop bar is also pretty good. Breakfast which is included is not up to the standards. Hotel charges for all other amenities i.e. shower cap. I have been to many hotels and resorts and never seen hotel is charging for bathroom amenities.

2025-08-03 via Nuitee
R
Reza
8
Pros:

Biggest Issue is the 11 story tiny tower has only 1 Elevator for staff and guests. Long wait

2025-07-31 via Nuitee
C
christian
10
Pros:

They were very welcoming ..took care of all my needs

2025-07-29 via Nuitee
C
Charlotte
8
Pros:

I liked the design of the hotel. The roof top pool, bar and restaurant was nice. I wasn't a big fan of the floors in the rooms. Everything else was nice.

2025-07-28 via Nuitee
G
Gerson Alejandro
8
Pros:

Second time staying at the Haven. First time was phenomenal. This time around, the elevator was out of commission for almost two half days. A true inconvenience especially when your room is in the 8th floor. Staff is always good and on it.

2025-07-25 via Nuitee
E
Edwin
10
Pros:

The rooftop pool is the place to be. Had an amazing time from day one. Great location. My room was very quiet. Hotel is very secure and social.

Note: If you book a Double Plus room for the little extra space, you think you will get a small couch area. Apparently those rooms do not have a balcony, no big deal. But they also have balcony rooms without the couch area which look like regular Double rooms. They really should create a new category for Double Balcony rooms so people can book what they want. Check in was very difficult because they were trying to convince me that my Plus room wasn't supposed to have a couch or the extra little space. They eventually switched reservations and gave me a Plus room with a couch instead of a balcony. Very happy after that.

2025-07-25 via Nuitee
M
Marlon william friends
8
Pros:

Other than the elevator not working a couple of times and i had to walk to the 7th floor a couple of times before they fixed it, it was a cool spot.

2025-07-22 via Nuitee
V
Verified traveler
4
If you want to know
Pros:

Congested elevator, cumbersome check in and check out process, uncomfortable pillow. Good situation if you don't mind the noise. Not quite worth the price.

2025-07-04 via Nuitee
J
Jason partner
10
Pros:

Great service and nearby to everything.

2025-06-30 via Nuitee
M
Michael friends
10
Pros:

I loved it. Only thing is the elevator is kind of slow.

2025-06-29 via Nuitee
P
Patrick B friends
10
Pros:

It was a nice property and convenient to everything.

2025-06-27 via Nuitee
E
Eric friends
10
Pros:

Has the best guest policy of any Colombia hotel I have stayed at.

2025-06-27 via Nuitee
E
Ernesto
10
Pros:

We have stayed there 3 times in the last 14 months. We absolutely love the hotel and staff. Last trip we brought in a large group where we occupied about 8 rooms and everyone loved it.

2025-06-04 via Nuitee
A
Aaron
10
Pros:

I always have a great stay at Haven. Everyone is always really nice to me.

2025-06-01 via Nuitee