Iris Djerba Hotel & Thalasso

Ich empfehle das nicht weiter

Review
ZERO stars!
I don’t even know where to start in writing this because this hotel is so bad in every single area. Please learn from our mistake and change your booking before coming here. You will not have a good time here. I so wish I listened to the bad reviews and changed my booking before coming here. To try and be brief I will summarise what it has been like in this nightmare hotel:

Rooms: changed rooms 4 times so far. First room like a prison room only with 4 single beds in 1 room. Air con does not work properly anywhere, rooms never get cool. Electrics faulty everywhere, tv does not work, no mini fridge, no SAFE!!!, balcony overlooks ugly alleyway/road, balcony door is not lockable, water cuts out mid shower, bathroom light does not work, main light switch in one of ours rooms was hanging off and crackling. There is not a single nice room in the whole hotel, weve seen 4 different rooms. Towels do not get changed here.

Pool: almost every tile around the pool is cracked, broken and dirty. Multiple children cut their feet. Drain around the pool completely broken leaving big gaps all around the pool everyday. Dangerous. On day 4 of holiday the pool water TURNED GREEN!!! It stayed like this for 2 days and multiple complaints to reception, lifeguard, manager. Dirty and dangerous.

THEFT!: on day 6 of holiday, between 8pm and 11pm when we were eating dinner, someone went into our room and stole 2x pairs sunglasses, 3x packs cigerettes, 1x bottle Hugo boss aftershave, 2x pairs shorts, and a pair of NIKE air force 1 trainers (my only pair for holiday). Reception would not call police for over 6 hours. And only did call when our Tunisian friend from uk arrived and helped us. Reception was telling us for 6 hours that the police were coming, but they hadn’t even been called by hotel. Been reported to police now, but still not got stuff back. It is so unsafe here.

Food: breakfast is terrible. Everything is sparse and stale. Egg/pancake cooking station is only
Edible thing but it is filthy. There is not a single bowl or spoons in this hotel! Have to eat cereal either off a plate or out of a paper cup. Lunch and dinner is same everyday, no choice, fish is full of bones, chicken is literally just chicken bones - no meat. No fries. Just rice everyday. They have a pizza oven, but they ran out of cheese for 3 days, so making pizzas with no cheese.

Drinks: drinks are never served in matching glasses. The hotel has about 15 mismatching glasses for the whole hotel, and all the glasses are tiny. Hot drinks are out of a coffee machine into a tiny paper cup. Soft drinks are served from a plastic 2l bottle like from a supermarket into tiny plastic cups. the only bar open is the bar in reception, so trek upstairs from pool to reception for a mouthful of drink because cups and glasses so small or non existent. Ran out of beer for 3 days so was serving out of beer cans and sharing between guests. Ran out of red wine for 2 days. Ran out of Rose wine for 2 days. No tonic on offer, guests buying their own tonic from shop and keeping behind bar for a gin and tonic.

Spa/gym: spa pool has no water in it and is closed. Gym being used to hang washing on the broken equipment, asked to use but it is closed, electrics broken everywhere. Partner was pestered so much about a massage on first 2 days, he had one, turns out the masseurs (males and female) are prostitutes in this hotel- after 20 minutes massage, then they offered sex for 200 dinars. Same happened to another guest we spoke to.

Staff: staff are not friendly here. Asking for even the most basic things like a drink at the bar, you are treated like an inconvenience. Animation team are all males and are like a gang of thugs in the hotel, very intimidating, someone in our group asked to turn the music down as it is on max volume and ear piercing - animation team squared up to her a female and told her to leave and never come back - it was so scary. Animation team don’t wear a uniform and has different members everyday, like a gang of kids roaming free thinking they own the hotel, and they are there to make themselves happy not for guests. All day, everyday there are people at reception screaming and shouting about something - and they are right! Manager sometimes comes but when I spoke to him he just walked off mid/conversation. There are multiple people in the hotel that push excursions on you daily, this is so annoying. They also try to rip you off. ‘Abdul’ tried to sell us excursion to crocodile farm for £50 per person (£200 in total). We did it ourselves by taxi, the whole day including travel and entry fee for 4 people was £33 for whole thing. Challenged Abdul on his pricing, but he back-tracked saying he meant £50 for whole trip. This was a lie, we have screenshot of the WhatsApp conversation. Everyone here just wants your money and to scam you. We are not stupid people except for staying here!

Lift: broken the whole holiday

Shisha lounge: closed whole holiday

Pool bar: derelict - closed whole holiday

WiFi: there is no wifi in the whole hotel, only if you stand directly next to the router in reception

Beach bar: derelict - it is open but it is like a broken shed on the beach with a few broken parasols , and broken loungers, they also do not serve alcohol on the beach bar. Djerba beach is filled with sea weed in the water and in the sand - Djerba beach is not beautiful at all. and camels and horses walk up and down constantly and all their poop is everywhere including in the water floating - no one picks it up. And there are a lot of camels and horses here so you can imagine how much poop.

Outside hotel: this hotel is in the “tourist zone”. This area is not like a tourist zone - it is like a war-zone. Every other building (and there aren’t many) is derelict, empty, decaying. Even cafes and restaurants look derelict, broken tables, chairs, signs. There is strong smell of sewage in the streets of Djerba everywhere. Stray dogs roam the streets. Horse and Camel poo everywhere. No promenade on/near the beach either, only a main dual carriage way further inland. There is no nice place to walk at day or night, no strip of restaurants or shops. Just sparse and run down and derelict everywhere.

Overall: we wanted to change hotels within first 24 hours of this holiday, but our tour operator has also been completely unhelpful, not returning calls or emails. We also had friends driving down from Hammamet for a few days of our holiday to stay for 3 nights at this hotel. Whilst they were driving down is the night we were robbed. Our friend is also from Tunisia (Hammamet) so is Arabic/french speaking so wanted to come and help us especially translating to police and hotel after the robbery. Our friends go to Hammamet every year and they said they will never return to Djerba. This hotel has ruined their holiday too. They are returning to Hammamet today, and I plan to spend the rest of today finding flights home as we can’t be moved and I cannot stay another night here.

The worst experience in my life nothing was good . I’ll report you and I want my money back ASAP

I booked what is advertised to be a 4 star holiday and this hotel was far from this standard.
At no point during our weeks stay were the towels or bedding changed and we had to use the wet towels for a whole week. The bins were overflowing in our room and despite requesting clean towels multiple times a day this never occurred. I was promised WiFi in public areas, the WiFi was poor in reception and not available in any other public areas.
Promotional material promised pool towels and a minibar and neither were available. The gym advertised is payable and not for free guest use.
We were not provided with a room key and was told it was broken and we had to ask reception to allow us to enter our room each time we needed entry, this continued for 2 days and eventually rectified by directly talking to the manager.
The pool area was filthy and not properly cleaned daily with discarded cigarette butts littering the floor around the sun beds and last night pizza boxes and empty glasses to greet us each morning. The plastic pool edges were broken and missing and were a hazard to prople using the pool area causing potential for great injury.
Tiles around the pool were broken causing people to cut their feet.
A child was rescued by a pool user as the lifeguard was looking on his phone and not doing his job, often not around the pool at all chatting to other staff. He is seated behind the sun loungers and does not have a clear view of the pool. There’s are missing drain covers at the base of the pool.
There were no pool towels offered despite being advertised as available. Bath towels are grubby and stained.
The food was appalling and did not look appealing to the eye and certainly did not cater for European tourists. The selection was very poor and extremely limited. There was one man cooking eggs at breakfast but often the queue was so long it was definitely not worth the wait. If you do not like eggs or bread then food is very limited.
On the morning of 14th August, the supposedly boiled eggs were under cooked and runny, this could potentially be lethal and cause salmonella.
There were cockroaches seen in the food area.
Drinks were spilled on the tiled floor and not cleaned causing a slip hazard. The cutlery was dirty and not cleaned properly between guests.
The bar at the private beach was not part of all inclusive so left us stranded at the pool and not able to enjoy all activities.
The music around the pool was not only loud but other guests also used speakers causing double volume and was not pleasing to listen to, especially when trying to relax and switch off as you should be able to on your holidays!
On more than one occasion there was loud shouting from unhappy guests around the reception areas that carried through the hotel disturbing sleep and loud banging on doors as there did not seem to be sound proofing.
There was no hot water in the room for showering morning or evening.

There was no toilet roll or hand towels in the public toilets at all during our stay.
There was poor behaviour by other guests late into the evening and this did not seem to be rectified by security and Police were called on numerous occasions.
Swimming times are restricted and can only use the pool between the hours of 10 and 6.
The pool bar completely ran dry of all drinks and the staff advised we should go to the other side of the hotel for drinks with no effort to restock and sat doing nothing and chatting to his friend for the rest of the day. I asked him why he wasn’t going to refill the bar but he shrugged his shoulders and walked away.
The room was not cleaned daily and beds left unmade with no fresh towels left.
Staff were dismissive of our concerns and directed me to reception who did not deal with our complaints and did not speak English to a standard they could help us. I asked to speak to the manager many times though was never able / allowed to speak to anyone until I forced my way over to speak to him and feel he was dismissive of my complaints. The gym and indoor pool were closed and not accessable.
On our penultimate day at the resort there was a physical fight between staff and possibly other guests with lots of vocal aggressiveness, shouting and physical punching.
I am not in the habit of complaining and usually very laid back however this hotel is not fit for purpose and I feel extremely let down that love holidays are aware of its problems and previous complaints and still advertise it as 4 star.

Voir les commentaires des autres clients

Une expérience atroce. Un hotel qui compte 4 étoiles, mais qui n'en a absolument pas l'etoffe. Je suis trsè déçue de cette expérience! C'est la première fois que je réserve un hôtel en passant par votre plateforme et ce sera certainement la dernière! J'ai tenté à mon arrivée de contacter vos services pour vous faire part de la situation malgré des difficultés à accéder à internet car manque de réseau, mais malheureusement le conseiller avec lequel j'ai échangé en ligne n'a pas su prendre en considération le problème. J'étais accompagnée de ma mère qui venait de se faire opérer du pied et je peux vous assurer que le manque d'hygiène sur place nous causaient des angoisses, de peur que sa plaie s'infecte à cause des draps sales qui sentaient la transpiration et le moisi! Sans compter les toilettes sales, les traces d'excréments sur les mur, les cafards de toutes tailles et toutes sortes, des vieux matelas avec un énorme creux au centre et des vieux coussins qui m'ont value un torticolis... Il a fallu que j'aille me faire masser pour essayer d'atténuer les douleurs... C'est la première fois de ma vie que je prends le temps de rédiger une réclamation car je n'ai jamais connu d'hôtel aussi catastrophique! J'ai réserver en all inclusive pour limiter mes dépenses à l'extérieur, et durant les 2 semaines, j'ai dû manger chaque jour dehors! Car on nous servait de la nourriture fade sans saveur, sans viande, nous avions le droit aux partis immangeable du poulet! C'est un scandale!

Her şey web sitesindeki fotoğraflardan farklıydı. Oda yataktan çarşaflara ve havlulara kadar çok kirliydi. Sürekli elektrik kesintileri oluyordu. Buzdolabı gerektiren insülinim vardı ama maalesef kimse yoktu. Odada çok yoğun bir koku vardı. Geceyi bitiremedim. Uyuyamadım, ertesi sabah kahvaltı bile yapamadım. Restorana bile giremedim. Taburcu evraklarını hazırladım.

Was not happy with my room at first,but after this was changed the second room was great and the maid was fantastic,she managed to always make our very messy room look tidy and clean,the holiday just got better an better after that,hotel staff were lovely and polite,animation team were amazing,so much so my daughter cried when we were going home,Abdul showed us around the area for all the best places an arranged our trips which were much cheaper than going through holiday company,he literally goes above and beyond,my son couldn’t go on a trip as he was not feeling good that day,he went out of is way to ask how he was and arranged another trip for him free of charge when he was feeling better to go horse riding,will definitely be returning in future 😁very happy customer.

Chambre très sale avec une mauvaise odeur et les serviettes fournies en retard et de mauvaise qualité. Climatisation ne fonctionne pas tout le temps.
Nourriture : Quantité et qualité très insuffisantes.
Personnel : Pas acceuillant
Un séjour médiocre.

Please don't waste your money by going to this place especially if you are traveling with children!!!
This hotel was absolutely horrible. Before you pay for this hotel just know that you will be expected to pay about £50 before you get your keys!

We did not have hot water for 3 days and every time we said something, no-one took notice of what we were saying until we asked the manager to give us the rest of our money for the remaining 4 days so we could book another hotel, we even emailed love holiday who were helpful and refunded us a small portion of the monies we paid, once love holiday reached out to them they moved us to another room. Another problem was that their rooms were cold and the heating did not work properly, they gave us a small heater which helped a little, but this was very stressful especially when you have a 2 year old with you on holiday.

The heated pools were turned off, the spa was not open, the were no activities offered like advertised, we had to book a few excursions while we were there so that we wouldn't be sitting in the hotel room all day.

We found over 30 cigarettes buds on the children's play pit, it was absolutely disgusting because I toddler accidentally stepped on one and wanted to play with it, when I reported this to reception, they did seem to care.

The Hotel was filthy and never vacuumed, they only used broom on some areas.

The food was ok, not the best but okay, not a lot of variety especially for breakfast.
They "ran" out of milk for 2 days so we could not have hot drinks or cereal.

The "night entertainment" was an absolute joke, it was just loud noise that they played until midnight, when we asked them to turn it down because we wanted to sleep, they obviously did not listen. Honestly if you advertise yourself as a family friendly hotel then surely you should try to be accommodating to people who will come to your hotel with children.

I loved the island of Djerba as a whole but this horrible hotel really ruined my holiday because it caused more stressed than relaxation.

Omg where to start, we had booked a week at this hotel in March, it took 3 room changes to get a room that was remotely except able, even then a cleaner had to come in and clean it again, we missed lunch with room fiasco so asked where snack bar was and were told there was a cafe 1/2 a mile down road, tried to get a drink no beer no gin the list goes on. Thank god for some other guests who had some duty free and were happy to share.
Food one option so no choice at evening meal so dried up chicken or nothing!!! Breakfast stale croissant not over cooked stale and the best bit you could have a cup of tea if you liked it black because no milk!!!!
Everything is closed the indoor pool is not heated, you can’t even enjoy sitting on your balcony as furniture is filthy.
We couldn’t stand being there anymore so we were checking out, another couple who arrived same day as us had booked flights home that’s how bad it is.
Trying to check out was a nightmare they would not return our tourism tax which we had to pay in cash. We kept asking them to call a taxi but wouldn’t after 2 hours a taxi turned up for some other guest and the driver took us first as we were going round the corner.
A cheap holiday should not mean that you can’t expect a clean safe environment or that if you are all inclusive you can’t get some edible food and a drink at the only open bar. As much as the few staff there were tried all they could say was sorry until we were checking out and this became quite hostile.

We are a well travelled couple and have had many cheap last minute getaways but never never have we expect anything like this, I don’t usually write reviews unless it’s a nice one, but I just feel I have to let people be informed of how bad somewhere is that you only stay one night a pay to go and stay somewhere else.
In the summer maybe more of the hotel is open but unless some work is done it’s nowhere near a 4 star

This trip was absolutely unforgettable and this hotel was beautiful. The rooms were beautiful and spacious, with excellent food and amazing drinks. The barman Borhen made our trip exceptionally good, including all front desk staff. The location is a short walking distance from the beach. We will absolutely be visiting here again.

Avoid at all cost I'm there now food is terrible there is one mucky smelly restaurant 1 bar lift keeps breaking down bar barely stocked love holidays say not our problem see the hotel and the hotel just ignore and say I'm sorry. No spa looks like not been open for long time

The hotel was good. The rooms need to be improved with cleanliness. The staff are friendly and helpful. The tour man Karime is really good guide person. He took us to the city tour quadra bikes and camel tour which was really worth the money. If you want to book trip I would recommend to talk to Karime he is really friendly and make good deals

This review could have easily been a 1 star. However, on reflection, the price we paid was only £34 a day all inclusive, which included the tax you paid on arrival at check-in.
The room was basic but a good size, which included a bath (need to ask for plug as not in room).
On arrival, we were given a room with a toilet that didn't flush and a broken toilet seat, which were both resolved quickly.
It was out of season, and the room was cold, so I asked for a heater, which again was dealt with quickly.
The food offer is very limited and is repetitive, with most days the hot counter offering food being luke warm in temperature.
The bar on the afternoon of day three ran out of vodka and gin on the afternoon of day four with neither replaced until the evening of day five with only whisky and buka available for all inclusive guests even though they had spirits in another bar but were only available to paying guests.
The gym has an additional charge and has very limited equipment in poor condition.
Reception was very helpful in assisting any issues.
Most staff are polite enough, and the animation team tries to get to know you.
It is located within walking distance of a few cafes / restaurants which we thought were good value for money, which was welcome due to food offer in hotel.
The hotel is less than 1/2 a mile from the beach, which is not well maintained, and the two occasions we went were mainly occupied by camel rides.
The hotel would appear to have been nice at one time, but it looks like lack of investment over time has taken its toll.

Time of year, reflected in price and I guess what we found. As maintenance work going on in hotel and a lot of local facilities closed.

However, recommend the excursions and Karime the tour guide is excellent, knowledgeable and very helpful 😀

This hotel plays BANGING music all day every day. If you are looking for peace and quiet then this is not the hotel for you. This music is played outside at the pool area and also the lower level of the hotel where the dining room is. There is no one ever at the pool, the animation guy playing it is the only one dancing.... it's pure self gratification. It's really an unbearable noise. If you want peace and quiet you will not get it here, not even by escaping to your room.
Food is mediocre, not at all hot, even when coming off the hot counter.
I'm here with my sister and we have been hassled a lot in the hotel. I expect it off site, but please not on the complex. I've been here two days and have been asked the same questions ten times over ie, what's my name, where am I from, have I been to Tunisia before.... please leave me alone on site.
This is no way a four star, probably was once, but it's faded grandeur makes it now a two star at best. I would definitely not recommend, even for a cheapie break away.

Is nice hotel good location the value from the price is very good too the restaurant it's okay the entertainment they try they make it like the best the staff there nice smiley the room the nice and clean like traditional I spend good time there

L'hôtel a besoin de réparations. Service correct sans plus. Nourriture pas assez chaude

Pas de serviette ensuite on nous donne des.serviettes mouillés, les draps sont pas propres, la couverture n'a jamais été lavé pleins de tâches dessus et toute la chambre sent la moisissure