Castello City Hotel

Hotels
7.8 (2200 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2200 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
Z
zhema • family_with_children • gb
8
Pros:

Very central, walking distance about 5 Min and you are at the beginning of all shops and Bars and restaurants, free and secured carpark , staff are absolutely great, very friendly and attentive, particular Harry was so paitent and helpful with suggestions and info, breakfast is fabulous, various choices and options in Cold and Warm food on top floor with great view of the sea 🌊 😀, room are spacious and clean,there is kettle and tea and coffee in rooms.comfy bed 🛌 😀,

Cons:

Nothing in particular

2026-03-28 • via Nuitee
J
Jolanda • couple • nl
8
2026-03-28 • via Nuitee
I
Iosif • solo_traveller • gr
9
2026-03-28 • via Nuitee
Ιωαννα • family_with_children • gr
10
Pros:

Όλα!!!

2026-03-27 • via Nuitee
Νικόλαος • solo_traveller • gr
10
2026-03-27 • via Nuitee
M
Marie • family_with_children • fr
6
Pros:

La literie
La proximité avec le centre
Facilité de se garer autour + parking prévu pour l'hotel
La disponibonibilité de la personne à l'accueil

Cons:

Le bruit de la rue
Le petit dejeuner qui manque de produits de qualité

2026-03-24 • via Nuitee
V
Venia • extended_group • gr
10
2026-03-24 • via Nuitee
P
papas • solo_traveller • gr
8
Pros:

Πολύ καλό πρωινό στο εστιατόριο στον πέμπτο όροφο με πολύ ωραία θέα και άνεση.

Cons:

Ο χώρος της ρεσεψιόν θα μπορούσε να είναι λίγο ποιο προσεγμένος.

2026-03-24 • via Nuitee
A
Alencar • family_with_children • pt
9
2026-03-22 • via Nuitee
Ειρήνη • couple • gr
7
2026-03-21 • via Nuitee
A
Andreas • family_with_children • cy
10
2026-03-18 • via Nuitee
ΜΑΝΟΛΗΣ • family_with_children • gr
10
2026-03-18 • via Nuitee
A
Adriana • family_with_children • au
10
Pros:

Excellent care from desk to restaurant.Very professional and impecable service.They go out of the way to make you feel welcome.
The breakfast is amazing.They offer free parking.Great location.Great value for money.

2026-03-18 • via Nuitee
A
anna • solo_traveller • se
8
Pros:

Fantastiskt trevlig personal. Skön säng.

Cons:

Frukosten var lite trött

2026-03-18 • via Nuitee
A
Anna • family_with_children • gr
9
2026-03-16 • via Nuitee
Σεβαστη • family_with_children • gr
6
Pros:

Το πρωινό

Cons:

Δενκοιμηθήκαμε όλο το βράδυ. Έμεναν στονόροφό μμας πολλοί μαθητές. ΑΠΑΡΑΔΕΚΤΟ!!!

2026-03-16 • via Nuitee
Σεβαστη • family_with_children • gr
7
2026-03-15 • via Nuitee
Χριστινα • couple • gr
8
2026-03-15 • via Nuitee
R
Rafaela • family_with_children • gr
10
2026-03-15 • via Nuitee
P
Paweł • family_with_children • pl
10
2026-03-14 • via Nuitee