Castello City Hotel

Hotels
7.8 (2272 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2272 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
L
Ludovic • extended_group • fr
7
Hotel bien placé pour visiter la vieille ville
Pros:

Accueil du personnel, le parking même si éloigné reste un plus.

Cons:

Pas d'insonorisation , bruit de la route et dans l'hôtel.
Chambre un peu petite.

2026-05-16 • via Nuitee
Τιμόθεος • couple • gr
8
Pros:

Θα ήθελα λίγο περισσότερη ποικιλία. Η τοποθεσία ήτανε τέλεια.

Cons:

Δεν υπάρχει χώρος στάθμευσης.

2026-05-15 • via Nuitee
A
Anabel • extended_group • ar
6
Solo para pasar la noche
Cons:

No tenía señal de wifi en los pisos superiores, solo en el lobby

2026-05-15 • via Nuitee
Ειρήνη • family_with_children • gr
8
2026-05-14 • via Nuitee
A
ANTONIS • family_with_children • gr
9
2026-05-14 • via Nuitee
J
jean-paul • solo_traveller • fr
9
Pros:

La salle du petit déjeuner et la vue

2026-05-14 • via Nuitee
Ντιννα • solo_traveller • gr
10
2026-05-13 • via Nuitee
D
Domnisanu • couple • ro
8
Pros:

Mic dejun foarte bun, diversificat o cafea buna, restaurant la ultimul etaj cu lift functional.

Cons:

este putin galagios seara si dimineata din cauza traficului fiind amplasat pe o strada principala

2026-05-13 • via Nuitee
J
Jean Pierre • solo_traveller • fr
8
Pros:

Nous avons été très bien. La literie devrait être un peu plus ferme. Pour plus de confort. Sinon très propre et bien situé
Personnel parfait....

2026-05-13 • via Nuitee
Z
zipi • solo_traveller • il
1
Pros:

לא אהבנו, כי עזבנו למלון אחר

Cons:

יש במלון ריח לא נעים בחדרים ובמלון עצמו.
חדרים קטנים ועלובים.המזרנים רכים מדי.
האזור לא נעים.

2026-05-12 • via Nuitee
I
Isabelle • solo_traveller • fr
8
Pros:

Bel établissement avec chambre spacieuse et relativement bien situé dans la ville. Le plus de cet hotel est son rooftop notamment pour le petit dejeuner qui est tres bien achalandé. Personnel très agréable et serviable.
Dommage que le parking soit un peu loin de l'établissement et que ce soit un peu bruyant.

Cons:

Voir commentaire global

2026-05-11 • via Nuitee
L
Ludivine • couple • fr
8
2026-05-11 • via Nuitee
K
Kotzias • solo_traveller • gr
10
Pros:

Πολυ καλό σχετικά με την τιμή του . Καθαρό φοβερή θέα στο πεωινο

2026-05-11 • via Nuitee
A
ARNAUD • family_with_children • fr
8
2026-05-11 • via Nuitee
D
Dermitzakis • solo_traveller • gr
10
2026-05-09 • via Nuitee
T
Thelxi • couple • gr
8
Pros:

Πολύ καλό

2026-05-08 • via Nuitee
V
VKalamaris • extended_group • gr
9
Πολύ καλή διαμονη, σίγουρα θα είναι στις προτιμήσεις μου σε επόμενες επισκέψεις στην περιοχή
Pros:

Πολύ καθαρό σε δωμάτια και κοινόχρηστους χώρους, εξαιρετικό πρωινό, φιλικό προσωπικό και σε κεντρική τοποθεσία!

Cons:

Δεν υπάρχει διαθέσιμος χώρος στάθμευσης του ξενοδοχείου, οπότε εξαρτάται από την ευχέρεια των γύρω δρόμων.
Τα σαμπουάν/ αφρόλουτρα που υπάρχουν στα δωμάτια θέλουν καλύτερο έλεγχο στην επάρκεια

2026-05-07 • via Nuitee
V
Vladyslav • couple • ua
10
Нашей паре очень понравился отель Castello.Особую благодарность выражаем сотрудникам ресепшена за встречу и и продление
Pros:

Клиентоориентированный и отзывчивый персонал
Новый ремонт
Очень удобный матрас
Хорошая шумоизоляция
Вкусный завтрак

Cons:

Немного слабый WiFi

2026-05-07 • via Nuitee
S
Ségolène • family_with_children • fr
6
Bien pour 1 nuit
Pros:

La vue du petit déjeuner et le personnel

Cons:

Matelas peu confortable, notre chambre donnait sur la rue bruyante

2026-05-06 • via Nuitee
A
Athina • couple • gr
8
2026-05-04 • via Nuitee