Castello City Hotel

Hotels
7.8 (2240 reviews)
1, 62 Martyron Avenue , Heraklio Town , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Noise at night

Categories

Cleanliness
5.44
Several reviews highlighted issues with cleanliness, including dirt and hair in the room.
Service
8.91
Many positive comments about the helpfulness and friendliness of the staff.
Location
8.45
Convenient access to the city center and good parking options.
Room Quality
6.9
Some concerns about room layout and comfort, particularly with mattress configuration.
Amenities
7.43
Decent amenities but lack of basic items like chairs on the balcony.
Value for Money
7.89
Good value for the price, especially with positive feedback on breakfast.
Food and Beverage
8.94
Generally praised as a highlight of the stay.
Overall Experience
8.41
Overall a very positive stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:49

Property Description

Luxurious Accommodation with Stunning Views
Castello City Hotel, located near the Pantokrator Gate, offers elegant rooms with free WiFi and picturesque views of the sea and old city. The spacious, air-conditioned rooms feature soundproofed windows, TV, mini fridge, and safe. Families can opt for open-plan rooms for added comfort.

Exquisite Dining and Entertainment Options
Indulge in a Greek buffet breakfast daily or enjoy a complimentary breakfast for early risers. In the evening, savor a drink at the Fifth Floor lounge café bar with the first one on the house. The bar offers breathtaking views of the sea, Venetian walls, and old city, creating the perfect ambiance for socializing or unwinding.

Convenient Location and Exceptional Services
Benefit from the hotel's proximity to the town center, bus and taxi stations, airport, and port. The 24-hour reception staff can assist with personalized services, excursion bookings, and vehicle rentals. Additionally, guests can enjoy early check-in, late check-out, and complimentary 24-hour private indoor parking nearby.

Experience the charm and convenience of Castello City Hotel - book your stay now!

Important information:

City tour busses can be arranged upon charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.8
Based on 2240 reviews
Cleanliness: 5.44
Service: 8.91
Location: 8.45
Room Quality: 6.9
Amenities: 7.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 8.41
A
Anete • solo_traveller • pt
10
2026-04-19 • via Nuitee
M
Mariella Villirillo • solo_traveller • it
8
Pros:

la vista dalla terrazza e la varietà della colazione con presenza di specialità locali.
Buon servizio in generale, personale disponibile

Cons:

la pulizia nei bagni. dovrebbe essere più accurata

2026-04-18 • via Nuitee
G
giorgos • solo_traveller • gr
1
Νόμιζα ότι κοιμήθηκα σε ένα βόθρο
Cons:

Το στρώμα ήταν χάλια ακουμπάει η πλάτη μου στην σανίδες του κρεβατιού ήταν πάρα πολύ μαλακόΤο στρώμα ήταν χάλια ακουμπάει η πλάτη μου στην σανίδες του κρεβατιού ήταν πάρα πολύ μαλακό, Το δωμάτιο μας 108 βρώμαγε σκατίλα

2026-04-17 • via Nuitee
M
MARIA • couple • gr
9
Περάσαμε πολύ καλά. Θα σας ξαναεπισκευθούμε σύντομα. Ευχαριστούμε!
Pros:

Το πρωινό είναι άψογο. Η αίθουσα πρωινού τέλεια με υπέροχη θέα. Πολύ καθαρό δωμάτιο με πολύ βολικά κρεβάτια και στρώματα.

Cons:

Λίγο μικρό το δωμάτιο. Χρειάζεται και κάποια καρέκλα για το μπαλκόνι για να απολαύσεις τη θέα.

2026-04-16 • via Nuitee
Ψαρουδάκης Ευάγγελος • solo_traveller • gr
8
2026-04-15 • via Nuitee
M
Michalis • solo_traveller • gr
10
2026-04-14 • via Nuitee
V
Vasiliki • family_with_children • gr
10
Pros:

Πολύ καλό ξενοδοχείο, ωραία δωμάτια, πολύ καλό πρωινό και πολύ ευγενικό προσωπικό. Συστήνεται ανεπιφύλακτα.

2026-04-13 • via Nuitee
• couple • gr
8
2026-04-11 • via Nuitee
Βαγγελης • family_with_children • gr
8
2026-04-10 • via Nuitee
S
Steven Dobbelaere • family_with_children • be
6
Heel vriendelijk personeel maar luidruchtige kamer
Pros:

Heel vriendelijk personeel. Heel behulpzaam. Ontbijt was goed.

Cons:

Kamer was nogal luidruchtig. Zowel van de straat als in het hotel.

2026-04-08 • via Nuitee
C
CONSTANTINE C. • solo_traveller • gr
9
An awesome choice.
Pros:

The Castello is a short walk from the center of the city.
Breakfast had a great selection. Everybody can find something they like.
The room was great, and quiet. There's an electronic notification system
for room service (or not wishing it). It had a fridge. The staff was very
helpful. I needed ironing and they did their best.

Cons:

The restaurant's a la carte menu didn't match with the menu
online. But the food was very good. Make sure to ask for the
residents' discount.

2026-04-07 • via Nuitee
M
Michele • family_with_children • it
9
Pros:

Posizione, vista della terrazza ristorante sul mare, il personale molto cordiale

Cons:

Stanze un pò datate e poco pulite

2026-04-07 • via Nuitee
• solo_traveller • gr
8
2026-04-07 • via Nuitee
D
Daniel • extended_group • it
9
Eccelente
Pros:

Camera con tutto il confort, collazione TOP, parcheggio gratuito in strada

2026-04-07 • via Nuitee
K
kostkond • extended_group • gr
10
2026-04-06 • via Nuitee
K
Katerina • solo_traveller • gr
7
2026-04-05 • via Nuitee
D
Dr. Mark • solo_traveller • gb
5
Noisey children in corridors until early morning not stopped by night staff.
Pros:

Staff were friendly.

Cons:

A group of teenage schoolgirls were staying at the hotel and seemed to think their kindergarden was allowed to run up and down the corridors until 2am laughing and shouting. I phoned reception at 12am and again at 1am but they did nothing - although the staff with the girls came out of their room but did little to stop their charges from misbehaving. I asked to be moved to another floor but my friends tell me that it was the same on their floor. The hotel did pay for the taxi to airport but personally I would have preferred a good nights uninterrupted sleep.

2026-04-05 • via Nuitee
S
Spyros • couple • cy
8
2026-04-03 • via Nuitee
S
silvia • family_with_children • es
7
Pros:

La recepcionista (chica morena) super maja, simpática.
Los camareros del desayuno muy atentos y sobre todo el camarero que reponía el buffet.

Cons:

El colchón muy blando.
Nos alojamos cuatro noches y la tercera ni siquiera estiraron la sábana bajera y la cuarta noche se limitaron a poner la ropa de cama por encima

2026-04-03 • via Nuitee
M
MIKA • family_with_children • gb
8
場所の利便性と朝食と景色ならこちらをお勧めします。ただし外の音がうるさいので神経質な人はお勧めしません
Pros:

朝食が美味しく眺めが良い
突然の対応にもスムーズに対応してくださった
スタッフさんが対応がよかった　
眺めが良い
街中なのにコスパが良い

Cons:

ベッドマットが柔らかい
場所柄　道路の騒音がうるさい
契約無料駐車場が少し遠い

2026-04-03 • via Nuitee