The Windsor Hotel

I stayed here as there was meant to be a pool and jacuzzi and sauna but on my arrival I discovered both the sauna and jacuzzi were out of action. This was very disappointing. Reception said they might be ok tomorrow. They weren't and even worse the pool area was locked with a sign saying the pool was closed due to works. No works occurred all day so to lock us out of using the sunbeds was outrageous.

Disappointing yet you get used to it.
2 lifts are provided but 1 was out of order and the second is slow and stops at every floor or sometimes stopping at wrong floor.

It is a 4 star hotel for the services yet you really cannot use the services such as bar, we'll I didn't bother trying to us. I really wanted to use the jacuzzi and swimming pool, but they were too dirty to use and Jacuzzi out of order.

Room was tidy but the condition was not clean enough. Each floor had mould smell, they were trying to mask the smell and the mould with painting.

The breakfast building had strong smell of mould that hurt my throat for 3 days. Half the time the provision was not provided by concierge because they didn't have what we needed. The noise was not good as the noise of the lift was constant, you can hear it operating. No sound proof as people in corridors talking, you can hear.

Aside from the bad stuff, these are the good things: tv works, air con works, water and toilet works well. Room door key works well, I love it as it is easy to lock and unlock. They provided things we needed the next day. Breakfast food were right temperature and abundance supplied. A HD smart TV was added on my last day of the breakfast.

Staff were nice, they did their job and cleaned well.
This is clearly NOT a 4 star hotel, it is a 2 star hotel. Strange thing is I started growing custom to the hotel, or getting used to it.

Excellent location and nice pool on the roof!

We loved the location of the property, walking distance from the fond gadir and many restaurants which made it easy. The room was nice and bathroom also good. The only thing I would mention is that the balcony handrail was not secure.

Wi-Fi spotty. Down all night. Cable went out. Elevators (lifts) on their last legs. Rooftop pool was ok. Refreshing. Breakfast was sufficient.

Breakfast was great and very good staff.

The property is so so! Location is good, quiet and safe. Room is not good in terms of pricing, elevator works but makes sound, no internet in 4th floor, no intercom or telephone in the room. Room service nil. Breakfast has limited options and very same everyday!

Should be classified as a youth hostel. Towels were threadbare. Only given one bath towel for 2 of us; when I asked for 2, we were given 2 but then not given a hand towel. The toilet seat was literally stuck to the bowl and came away on day 2. Sink plug didn’t work. Pillows - lumpy. Beds wouldn’t have looked or felt out of place in an army barracks. No outlets near bed to charge phones, had to move desk and mini fridge to get to them. Balcony door left wide open by the cleaners and with safe being too small to fit a laptop that could have been stolen. There was no phone, no amenities. The hairdryer had some sort of gunge over it, potentially a fire hazard. TV only showed you tube. It was extremely noisy. We checked out 6 days before we were due to do so and stayed at a fabulous hotel.

Simple hotel at a reasonable price.

What could be improved:
* pillows (lumpy) and sheets (too small, so two separate sheets needed to fully cover the bed)
* communication with the clients (I wasn't briefed on the time and the location of the breakfast room, which needed to be accessed from a separate entrance)

Good points:
* Friendly and helpful reception (albeit a bit slow, but we are in Malta, aren't we? :-) )
* Daily service and general cleanliness (although the service could be a bit more consistent: I was getting a different number of towels every time :-) )
* Not too noisy (I may have been more lucky than some other guests who left negative comments. There were some parties happening in the vicinity, but they were clearly people enjoying life rather than trying to be mean to the neighbours)
* Pleasant area, less touristy than some other spots, still with wide variety of food places.

The Windsor Hotel getting better and better It is my favorite hotel. The service is excellent. The manager, Mr. Trevor, is very professional, kind, and friendly. He always welcomes me. Also, the receptionist day time top man Ganti, is very polite and provides high-quality service and night time Vikhan professional work and kind too. I always feel comfortable and safe during my stay I can't wait to go back again and again.👍

Very nice and kind personnel. For confort, there was none unfortunately because of a bunch of italian teenagers who ran up and down the floors and hallways. Their teachers nor the hotel management had any control on the kids. It was chaos. No education at all. Therefore, the hotel has lost a positive comment from me. They should hire someone to check the floors often....

No problems at all. Everything bad that I read in some of the poor reviews on here, didn't apply. Lifts and door locks were fine, the staff were pleasant, and the room was cleaned every couple of days.

It was very quiet on my stay, and I only saw a couple of other guests. Didn't get chance to try out the pools as it was a bit too cold.

Location is good, and it's only a 2-3 minute walk to the bus stop which you can use to travel to the airport, Valletta, St. Julian's etc.

A bargain for less than £25 a night!

Centrally located, walking distance to the beach and eateries. However, the hotel needs updatiing-place is old, rooms are small, needs painting, beds in poor condition, everything looks old. For one night may be good.

Transportation

This was an average hotel nothing special the staff was like dumb weren’t helpful at all and they wouldn’t provide water for the room

This is the third time 2024 that I enjoy staying at the Windsor Hotel in the heart of Sliema, great location close to the sea, restaurant, supermarket and transport, I thank the manager Trever for his services and always welcoming me, topman, as well as his staff Mr. Asvin, honest man. I forgot my cell phone at the seating earea at the reception and handed me my phone when I returned to the hotel as well as Ms. Silvia ( hopefully spelling correct ) the wonderful social girl who offers all the help I need, a responsive and positive girl. There is a nice restaurant attached to the hotel which is great for a special breakfast. I am really very pleased with my stay at the hotel and I feel active during my holiday I can't wait to go back. I definitely recommend this hotel. In fact, the manager Mr. Trever and his team making the Windsor hotel more shiny and lively and positive feeling for me as a customer. Thank you Mr Trever for everything 👍

Very noisy rooms.
Every door in neighbouring apartments can be heard.
Voices in corridors is loud and the lifts are very slow and only accommodate 2 people at a time.
Probably wont stay again

Highly recommended

There are few mould in bathroom.
Service not like mention as star
wi fi services has too weak

I was worried about staying here because of the previous reviews. It’s not 4 star but you’re not paying 4 star prices. Room was basic but clean, cleaners came in every day. Staff were friendly and helpful, especially Genti on the front desk. Pool area was nice, location was great, 2 minute walk from promenade and beach. It’s not luxurious but it was cheap and good value for money