Hilton Garden Inn Guangzhou Tianhe

Hotels
•
Hilton Garden Inn
7.8 (459 reviews)
No.63 North Guangzhou Ave , Guangzhou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast variety
Cons:
Poor cleanliness
Language barrier with staff

Categories

Cleanliness
6.63
There were mentions of dirty entry areas and dissatisfaction with room conditions.
Service
8.6
The staff were helpful, especially noticeable in the bellman's actions, though some reception staff were unhelpful.
Location
8.64
Centrally located, but some issues with hotel catering primarily to local clientele.
Room Quality
7.59
Rooms varied in quality, some had issues like dampness, while others were clean.
Amenities
8.12
Facilities were good, but the overall experience was marked down due to staff behavior.
Value for Money
7.08
Not seen as good value, especially with repeated breakfast options and transport unavailability.
Food and Beverage
7.63
Breakfast variety was mentioned positively, but limited options were noted.
Overall Experience
8.1
Mixed experiences with both positive staff interactions and notable shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:03

Property Description

Modern Comfort in the Heart of Guangzhou

Convenient Location: Situated in the bustling Tianhe Central Business District, Hilton Garden Inn Guangzhou Tianhe offers easy access to key transportation hubs.

Well-Appointed Rooms: Experience comfort in the clean and spacious rooms furnished with modern amenities like satellite TV, minibar, and tea/coffee maker.

Luxurious Facilities: Indulge in a workout at the fitness centre, pamper yourself with a massage, or host events in the versatile conference room and ballroom.

Book now to experience the perfect blend of convenience and luxury at Hilton Garden Inn Guangzhou Tianhe.

Important information:

Please note that rates for extra beds with or without breakfast will differ during the Canton Trade Fair period.

Please inform the property in advance if guests will have a late check-in after 18:00.

We are committed to providing a safe, enjoyable experience from check-in to check-out. Please check with regional health and government authorities about specific policies that may be in place at the location of your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 233 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 459 reviews
Cleanliness: 6.63
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 8.1
M
Mikaeel • couple • za
10
2026-05-14 • via Nuitee
M
Marco • extended_group • it
7
2026-05-11 • via Nuitee
C
Charles • extended_group • ng
6
2026-05-11 • via Nuitee
K
Khuseindzhon • couple • ru
9
2026-05-10 • via Nuitee
R
Radha • solo_traveller • tz
8
The room was spacious and clean. Staff were helpful. The breakfast was awesome and the restaurant also has delicious int
Pros:

Situated in good and decent location, clean rooms and lovely restaurant

2026-05-07 • via Nuitee
I
Isha • extended_group • us
9
Pros:

Location and some of the staffs were very helpful

Cons:

Network sucks

2026-05-06 • via Nuitee
J
Jérémy • solo_traveller • fr
5
Pros:

La seule chose positive de mon séjour a été que l’hôtel a accepté de me changer de chambre après réclamation.
J’avais réservé, avec supplément, une chambre avec vue sur la ville. À mon arrivée, on m’a attribué une chambre avec vue directe sur un bâtiment, ce qui est inacceptable au vu du tarif payé.
La chambre présentait également plusieurs problèmes : salle de bain sale, climatisation défaillante générant beaucoup d’humidité (au point qu’un déshumidificateur était déjà installé dans la chambre, ce qui laisse penser que le problème est connu).
Après un voyage de 18 heures, ma première nuit a été particulièrement difficile : réveil très tôt à cause des portes qui claquent en permanence et de nuisances sonores importantes (bruits de marteau-piqueur dans le bâtiment). La chambre était située au fond du couloir, à proximité immédiate d’un escalier de service, ce qui explique probablement ces nuisances.
Pour un séjour de deux semaines, ce niveau de prestation est clairement insuffisant et ne correspond pas du tout aux attentes ni au prix payé.

Cons:

Ce que je n’ai pas apprécié concerne le niveau de service au restaurant/bar, qui est très en dessous de ce que l’on peut attendre d’un établissement de ce standing.
Lors de mon séjour, il m’a été indiqué que le service du restaurant était assuré jusqu’à 23h30. Le lendemain, à 22h45, après une journée de travail particulièrement longue, je me présente au restaurant et me vois refuser l’accès, au motif que le service est terminé.
Au-delà de cette incohérence, c’est surtout l’attitude du responsable présent ce soir-là qui pose problème : aucune solution proposée, aucune tentative d’accompagnement, aucune considération pour un client séjournant sur une longue durée.
En tant que client habitué à voyager régulièrement et à séjourner dans des établissements de qualité, j’attends un minimum de cohérence et surtout un sens du service irréprochable. Se retrouver contraint de quitter l’hôtel pour aller dîner à l’extérieur dans ces conditions n’est tout simplement pas acceptable.
Je précise être déjà venu en octobre 2025, avec une expérience globalement positive. C’est d’ailleurs ce qui m’a conduit à revenir en avril 2026 pour un séjour de deux semaines. Malheureusement, cette expérience a fortement dégradé mon appréciation de l’établissement.
À l’avenir, je privilégierai des hôtels offrant un niveau de service plus constant et réellement aligné avec les standards attendus.

2026-05-05 • via Nuitee
A
Aharon • couple • hk
5
Pros:

This appears to be a relatively new hotel.

Cons:

Poor breakfast. The "grocery" shop in the lobby. It appears to have minimal facilities

2026-05-05 • via Nuitee
O
orlando • extended_group • co
8
2026-05-04 • via Nuitee
A
ahmar • solo_traveller • gb
2
Pros:

Extremely rude staff, black mold in the rooms

2026-05-03 • via Nuitee
A
Alexey • couple • kz
6
Pros:

Остановились в отеле на 9 дней. Район оставляет желать лучшего. Нет хороших кафе или ресторанов поблизости. Погулять рядом с отелем негде. Если заказать у сотрудников отеля такси, то цена будет в 3 или 4 раза выше, чем по счётчику. Так что пользуйтесь приложением для такси. На завтрак голодными не останетесь. Для деловой поездки пойдёт. Второй раз в отель скорее всего не поехали бы.

2026-05-01 • via Nuitee
R
Rama Krishna Murthy • extended_group • in
8
2026-04-28 • via Nuitee
A
Abou • solo_traveller • ch
10
2026-04-27 • via Nuitee
J
Jones • extended_group • gh
8
2026-04-27 • via Nuitee
K
Komron • extended_group • tj
3
2026-04-26 • via Nuitee
E
Ezeigbo • solo_traveller • ng
7
2026-04-24 • via Nuitee
J
JERRY • solo_traveller • gh
10
2026-04-21 • via Nuitee
D
Daniel • solo_traveller • br
5
2026-04-21 • via Nuitee
B
Bhupinderjit • solo_traveller • au
8
2026-04-21 • via Nuitee
H
Humphry • family_with_children • au
8
Staff need training
Pros:

Breakfast buffet was good.

Cons:

The afternoon and night time Bar and Meal service is very confusing and disorganised.

No obvious place to order,no table service , it does not much it conducive to come back to the hotel and enjoy a drink.

2026-04-20 • via Nuitee