Sol Ollantay Exclusive Hotel

Good location and nice room. Walkable to Ollantaytambo archeological site.

Got into hotel around 10pm. lobby was dark and empty until someone behind desk sleeping showed himself and turned on a light. Super creepy guy who did not speak a lick of English. Hotel was nothing like images on website. Balcony on website was not really a balcony . Sheets and pillow cases had perminent stains on them, Pillows were all different sizes. Door lock looked like a simple bathroom lock. This was not a 3 star hotel but more like a 1-2 star hotel. I am a former Starwood executive and I would never recommend this place to any of my friends. This was totally misrepresented with their website
The room door was simply a bathroom door lock that did not feel safe. Breakfast buffett was disgusting, lacking variety and what you would normally offer in a buffet. Worst hotel i stayed at in Peru.

the only good point of this hotel was its location.
the breakfast was nightmare. no bread, no milk, no egg, we asked a couple of times. at the end we went to a nearby Cafe.
the first day we didn't have hot water.
the second day we didn't have any toilet paper.

Limpia, accesible, cerca de restaurantes , muy cerca de la zona arqueológica, de la estación del tren y de la plaza central. A un lado del Río. Esto es bonito pero se escucha el sonido en la noche, lo cual para algunos resulta tranquilizante y para otros no. El desayuno muy bien. Buen mantenimiento. Definitivamente sí volvería .

Ebert was OUTSTANDING! very helpful and friendly. Place was clean, and close to the train station and main Square.

Worst stay of my trip to Peru. The hotel was undergoing maintenance, making an infernal noise during business hours and after hours as well. The rooms don't have good acoustics, meaning what guests do on the upper floors can be heard in the rooms below. The breakfast was well below the standard expected of a three-star hotel, and the service was very basic, even poor, as the reception staff couldn't communicate. What was even worse was that one day they reported the room as clean, but it was dirtier than when we left it. I don't know what they did, but one of the towels looked like it had been used and was dirty, even after they said they had cleaned the room.

Worst stay of my trip to Peru. The hotel was undergoing maintenance, making an infernal noise during business hours and after hours as well. The rooms don't have good acoustics, meaning what guests do on the upper floors can be heard in the rooms below. The breakfast was well below the standard expected of a three-star hotel, and the service was very basic, even poor, as the reception staff couldn't communicate.

The hotel is really nice, well located in the center of Ollantaytambo, and easy to walk to other places, including the train station. It was under renovations when we got there, so the restaurant wasn’t available, but they sent breakfast to our room, it was a little loud during the day. I would recommend it for your stay in the heart of the Sacred Valley, Ollantaytambo.

Péssima.
Nosso quarto inundou de água durante a madrugada molhando todas as coisas que estavam no chão e não haviam funcionários na recepção para nos auxiliar, ligamos várias vezes e fomos até a recepção e ninguém.
À calefação não funcionava o que fez o quarto ficar um gelo e ainda o chuveiro não tinha água quente.
Pela manhã não conseguiram resolver os problemas e tivemos que ir para o passeio sem tomar banho, pois não tinham outro quarto para nos oferecer.

Hotel muito charmoso, ao lado do nosso quarto, tem um rio cujo barulho da água é muito relaxante.

Very helpful and friendly staff. Room and general hotel area was very cute.

The people are nice and rooms were very clean. Totally enjoyed our stay here.

The property did not have an elevator so it was difficult for us since we’re 75+. The room heater is radiant type heated by water so it did not heat our room. Only lukewarm water came out of our bathroom sink faucet.

The property did not have an elevator so it was difficult for us since we’re 75+. The room heater is radiant type heated by water so it did not heat our room. Only lukewarm water came out of our bathroom sink faucet.

O Hotel está em reforma e não deixa isso claro. Um dos motivos que me fez reservar foi a vista para o rio no cafe da manha, mas devido à reforma eles alugaram um espaco ao lado (sem vista para o rio e um pouco lotado), mas o cafe da manha era bem ok (ovos, paes, geleias, iogurte, sucos e cafe). Ficamos no 1 andar e a agua nao esquentou a noite (precisei falar com a recepcao 2 vezes e esperei 45 min ate ter agua quente para o banho). A calefacao é automatica e ligada apenas as 20h, entao se estiver em um dia muito frio, tera problemas. Em geral, pelo preco cobrado, o hotel deveria entregar muito mais. A unica vantagem que vi foi a localizacao (no comeco da ladeira para a estacao de trem e mto proxima à entrada para o sitio arqueologico de Ollantaytambo).

Hotel said upon arrival that we didn’t have a reservation even though they confirmed that the room was paid for. They just wanted to refund us for the room that we booked a long time ago and be left without any accommodations in a tiny village. After a lot of back and forth they finally moved us to another one of their other properties. Why didn’t they offer this up front? Also, we booked and paid for a King bed and got a Queen at their other property. Additionally, when we went to take a shower the water was cold so we had to let them know and had to wait 20 minutes for the water to heat up enough to take a warm shower. Not a fun experience

J'ai réservé une chambre 2 mois à l'avance. J'ai posé des questions quant au transfers depuis Cusco et aux détails de la chambre (messages et whatsapp), je n'ai jamais reçu une seule réponse.
Le jour même 3 heures avant le check-in, ils m'envoient un message comme quoi l'hôtel subit une rénovation de dernière minute (clairement, photo à l'appui, elle n'était pas de dernière minute). Ils m'ont redirigé vers un hôtel moins bien complet, acceuilli avec nonchalance. Ils m'ont finalement remboursé sans aucune excuse et j'ai pu trouvé un autre hôtel par moi-même.

C'était très irrespectueux et triste à voir. Dommage!

Excellent location. Within walking distance to train station.

The hotel as shown in the webpage dos not exist!!!
Is under construction. It is just unbelievable that Expedia shows something that is not built!!!

The alternative hotel, that we discovered by ourselves that is in a different location with another name is just terrible. Our reservations were just partially available and half of the rooms we got are just stinky, no tv, in a contiguous building by the parking lot, and beds very used. Not even a 1 star rooms.
It really was a total scam!!!

Simply simple only meant for a night.