Mercure Thurrock Stifford Hall

Hotels
•
Mercure
8.1 (2152 reviews)
High Road, North Stifford, Grays , Grays Thurrock , GB
+44 1708 719988

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Slow breakfast service
Some unpleasant odors
Issues with room amenities

Categories

Cleanliness
7.58
Some mentioned unpleasant smells in bathrooms affected the overall perception.
Service
8.85
Many reviews praised the staff for being friendly and helpful, though there were some criticisms regarding service speed.
Location
8.79
Convenient location praised in multiple reviews.
Room Quality
7.84
Rooms were generally clean and comfortable, but issues like poor lighting and some dissatisfaction with room size were noted.
Amenities
8.07
Basic amenities were adequate but some suggestions for improvement were highlighted.
Value for Money
7.53
Some reviews indicated disappointment regarding the perceived value relative to price.
Food and Beverage
7.58
Mixed sentiments about the quality and service speed of food and drink offerings.
Overall Experience
8.55
Despite some issues, the stay was generally positive and satisfactory for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:13

Property Description

Experience a Tranquil Getaway at Stifford Hall Hotel Thurrock

Historic Charm with Modern Comforts: Step into a piece of history at the 18th century Stifford Hall Hotel Thurrock, where the elegance of a manor house meets modern amenities like air conditioning in every room.

Culinary Delights and Scenic Views: Indulge in a dining experience at the Regency Restaurant with picturesque garden views, or unwind in the casual ambiance of the bar area.

Convenient Location for Leisure and Business: Explore top shopping destinations like Lakeside and Bluewater, visit Tilbury cruise terminal, or easily access Central London and Brands Hatch Circuit. Your perfect escape awaits at Stifford Hall Hotel Thurrock.

Important information:

Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.1
Based on 2152 reviews
Cleanliness: 7.58
Service: 8.85
Location: 8.79
Room Quality: 7.84
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 8.55
H
Helen • couple • gb
9
2026-10-16 • via Nuitee
H
Helen • solo_traveller • gb
8
2026-10-13 • via Nuitee
J
Jean • solo_traveller • gb
7
Good location, bad pillows
Pros:

Location is convenient

Cons:

Pillows are very uncomfortable

2026-10-12 • via Nuitee
G
gordon • couple • gb
10
Lovely
Pros:

Room was very good and clean, had dinner, food lovely and hot, had breakfast the same, well cooked and hot.
Staff very helpful, and pleasant.

2026-10-12 • via Nuitee
K
Keith • couple • gb
7
2026-10-11 • via Nuitee
K
Keefe • solo_traveller • gb
7
Pros:

Great customer service..

Cons:

Breakfast finished at 09.00 mon-fri..we missed that time turned up at 09.30...we were informed incorrectly..at check in..time..

2026-10-09 • via Nuitee
B
Bhanuja • couple • gb
9
2026-10-08 • via Nuitee
M
Mark • solo_traveller • gb
5
Not great and wont be staying there again.
Pros:

The car park was tight and awkward to park, the room numbers were a maze to find.

Cons:

Ordered food on the app that never arrived.

2026-10-08 • via Nuitee
P
Pamela • solo_traveller • gb
8
2026-10-08 • via Nuitee
D
darren • extended_group • gb
5
Not overly happy with stay at all
Pros:

Location, rooms clean

Cons:

Total mix up checking in , as a couple we ended up
in small room with very small double bed, breakfast selection the 2nd morning wasn’t anywhere like the first morning , not good selection

2026-10-07 • via Nuitee
G
Garry • solo_traveller • gb
5
Could have been so much better
Pros:

Location and overall size great

Cons:

Breakfast was terrible. Food quality, choice and having to ask to top up. Room dated.dinner menu limited and not particularly nice.

2026-10-07 • via Nuitee
M
Monica • solo_traveller • gb
8
Pros:

It was clean and friendly

2026-09-17 • via Nuitee
D
Debbie • solo_traveller • gb
6
Practical stay, no frills
Pros:

Location, nice reception and pre arrival information was quick and good. Cooked breakfast was nice.

Cons:

Bed, sheets, pillows not good and no atmosphere in long/bar or dining room, the bare tables and breakfast buffet felt mean.

2026-09-17 • via Nuitee
N
Nichola • solo_traveller • gb
10
2026-09-15 • via Nuitee
M
mumford • family_with_children • gb
8
2026-09-14 • via Nuitee
L
Linda • couple • us
8
2026-09-13 • via Nuitee
J
Jeff • solo_traveller • gb
8
2026-09-12 • via Nuitee
C
comet1 • solo_traveller • gb
6
Pros:

The breakfast was good ,cooked to order & was very good

Cons:

The afternoon bar staff were not very happy , the Guinness was tangy and didn't improve after mentioned to the staff .the food was awful at the tea time , could only eat in the bar as the main room occupied with a wedding

2026-09-12 • via Nuitee
M
mike • couple • gb
6
2026-09-11 • via Nuitee
M
manasa • couple • gb
6
Bathroom was too small for me as I was slouching down every time I jumped in the shower, breakfast was shocking.
Pros:

The bed

Cons:

Young kid in the breakfast dining area, told him that I would like an English breakfast, written it down on his notepad but when he brought my breakfast he didn’t bring any eggs which was annoying as I specifically told him everything I wanted on my breakfast which I happily payed for.

2026-09-10 • via Nuitee